Global Cloud Communication Platform Market is valued approximately at USD 5.65 billion in 2022 and is anticipated to grow with a healthy growth rate of more than 26.80% over the forecast period 2023-2030. The cloud communication platform market is a fast-growing market that provides communication solutions over the internet through cloud-based platforms. Cloud communication platforms enable businesses and organizations to communicate more effectively, efficiently and securely with customers, partners, and employees. These platforms offer a wide range of communication capabilities, including voice, video, messaging, and collaboration tools, which can be accessed from anywhere with an internet connection. The major driving factors for the Global Cloud Communication Platform Market are rising deployment of remote work and mobile workforce and adoption of automation in the companies. Moreover, rising technological advancement and high adoption rate in small and medium enterprises is creating lucrative growth opportunity for the market over the forecast period 2023-2030.
In 2021, diabetes will affect 537 million adults globally, with one in ten adults already having the disease, predicts the World Health Organisation. Additionally, populations that are elderly and fat are more likely to develop chronic diseases. The globe Bank Group estimates that there were 727 million elderly people in the globe in 2020, and that number will triple over the following three decades to reach 1.5 billion. Formulation improvements are a significant factor driving the growth of the space. Aspart from the Cloud Communication Platform is formulated as Fiasp (Novo Nordisk) in conjunction with the vitamin B3 niacinamide, which promotes the drug's early absorption. The only inhaled medication available on the market is Afrezza (Mannkind), which does not require syringes or needles. Additionally, the oral Cloud Communication Platform capsule from Oramed Pharmaceuticals is in phase 3 clinical studies. The BLA is planned to be submitted by the end of Q4 2023. The successful launch of this Solution may provide patients with an alternative option. However, the lack of security and high dependency on internet stifles market growth throughout the forecast period of 2023-2030.
The key regions considered for the Global Cloud Communication Platform Market study includes Asia Pacific, North America, Europe, Latin America, and Middle East & Africa. North America is one of the largest markets for cloud communication platforms, driven by the high adoption of cloud-based solutions and the presence of major technology companies. The region is home to several prominent cloud communication platform providers, including Microsoft, Zoom, and Twilio. Asia Pacific region thed fastest-growing markets for cloud communication platforms, driven by the increasing adoption of cloud-based solutions and the growth of digital transformation initiatives. Countries such as China, India, and Japan are significant contributors to the growth of the market in the region.
Major market players included in this report are:
- 8x8, Inc.
- Avaya, Inc.
- Cisco Systems, Inc.
- Twilio, Inc.
- NetFortris, Inc.
- West IP Communications, Inc.
- Telestax, Inc.
- Plivo, Inc.
- CallFire, Inc.
- IBM Corporation
Recent Developments in the Market:
- In September 2019, Microsoft announced the launch of Azure Communication Services, a cloud-based platform that enables developers to integrate voice, video, chat, and SMS messaging into their applications. The platform is built on top of Azure, Microsoft's cloud computing platform, and is designed to be highly scalable and secure.
- In October 2021, Zoom announced the launch of Zoom Apps, a new platform that enables developers to build and distribute custom apps within the Zoom platform. This includes communication apps that can integrate with Zoom's video conferencing, chat, and phone systems. Zoom also offers an API that developers can use to integrate Zoom's communication features into their own applications.
Global Cloud Communication Platform Market Report Scope:
- Historical Data: - 2020 - 2021
- Base Year for Estimation: - 2022
- Forecast period: - 2023-2030
- Report Coverage: - Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
- Segments Covered: - Solution, Service, Organization Size, Vertical, Region
- Regional Scope: - North America; Europe; Asia Pacific; Latin America; Middle East & Africa
- Customization Scope: - Free report customization (equivalent up to 8 analyst's working hours) with purchase. Addition or alteration to country, regional & segment scope*
The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within countries involved in the study.
The report also caters detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, it also incorporates potential opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and Solution offerings of key players. The detailed segments and sub-segment of the market are explained below.
By Solution:
- Unified Communication and Collaboration (UCC/UCaaS)
- Web Real-Time Communication (WebRTC)
- Interactive Voice Response (IVR)
- Voice over Internet Protocol (VoIP)
- Application Programming Interface (API)
- Reporting and Analytics
By Service:
- Training and consulting
- Support and maintenance
- Managed services
By Organization Size:
- Large enterprises
- Small and Medium Enterprises (SME)
By Vertical:
- BFSI
- Healthcare
- Telecommunication and ITES
- Government
- Retail
- Travel and hospitality
- Education
- Manufacturing
- Others
By Region:
- North America
- U.S.
- Canada
- Europe
- UK
- Germany
- France
- Spain
- Italy
- ROE
- Asia Pacific
- China
- India
- Japan
- Australia
- South Korea
- RoAPAC
- Latin America
- Brazil
- Mexico
- Middle East & Africa
- Saudi Arabia
- South Africa
- Rest of Middle East & Africa
Table of Contents
Chapter 1. Executive Summary
- 1.1. Market Snapshot
- 1.2. Global & Segmental Market Estimates & Forecasts, 2020-2030 (USD Billion)
- 1.2.1. Cloud Communication Platform Market, by region, 2020-2030 (USD Billion)
- 1.2.2. Cloud Communication Platform Market, by Solution, 2020-2030 (USD Billion)
- 1.2.3. Cloud Communication Platform Market, by Service, 2020-2030 (USD Billion)
- 1.2.4. Cloud Communication Platform Market, by Organization Size, 2020-2030 (USD Billion)
- 1.2.5. Cloud Communication Platform Market, by Vertical, 2020-2030 (USD Billion)
- 1.3. Key Trends
- 1.4. Estimation Methodology
- 1.5. Research Assumption
Chapter 2. Global Cloud Communication Platform Market Definition and Scope
- 2.1. Objective of the Study
- 2.2. Market Definition & Scope
- 2.2.1. Industry Evolution
- 2.2.2. Scope of the Study
- 2.3. Years Considered for the Study
- 2.4. Currency Conversion Rates
Chapter 3. Global Cloud Communication Platform Market Dynamics
- 3.1. Cloud Communication Platform Market Impact Analysis (2020-2030)
- 3.1.1. Market Drivers
- 3.1.1.1. Remote work and mobile workforce
- 3.1.1.2. Adoption of automation in the companies
- 3.1.2. Market Challenges
- 3.1.2.1. Lack of security
- 3.1.2.2. High dependency on Internet
- 3.1.3. Market Opportunities
- 3.1.3.1. Technological advancements
- 3.1.3.2. High adoption rate in small and medium enterprises
Chapter 4. Global Cloud Communication Platform Market: Industry Analysis
- 4.1. Porter's 5 Force Model
- 4.1.1. Bargaining Power of Suppliers
- 4.1.2. Bargaining Power of Buyers
- 4.1.3. Threat of New Entrants
- 4.1.4. Threat of Substitutes
- 4.1.5. Competitive Rivalry
- 4.2. Porter's 5 Force Impact Analysis
- 4.3. PEST Analysis
- 4.3.1. Political
- 4.3.2. Economic
- 4.3.3. Social
- 4.3.4. Technological
- 4.3.5. Environmental
- 4.3.6. Legal
- 4.4. Top investment opportunity
- 4.5. Top winning strategies
- 4.6. COVID-19 Impact Analysis
- 4.7. Disruptive Trends
- 4.8. Industry Expert Perspective
- 4.9. Analyst Recommendation & Conclusion
Chapter 5. Global Cloud Communication Platform Market, by Solution
- 5.1. Market Snapshot
- 5.2. Global Cloud Communication Platform Market by Solution, Performance - Potential Analysis
- 5.3. Global Cloud Communication Platform Market Estimates & Forecasts by Solution 2020-2030 (USD Billion)
- 5.4. Cloud Communication Platform Market, Sub Segment Analysis
- 5.4.1. Unified Communication and Collaboration (UCC/UCaaS)
- 5.4.2. Web Real-Time Communication (WebRTC)
- 5.4.3. Interactive Voice Response (IVR)
- 5.4.4. Voice over Internet Protocol (VoIP)
- 5.4.5. Application Programming Interface (API)
- 5.4.6. Reporting and Analytics
Chapter 6. Global Cloud Communication Platform Market, by Service
- 6.1. Market Snapshot
- 6.2. Global Cloud Communication Platform Market by Service, Performance - Potential Analysis
- 6.3. Global Cloud Communication Platform Market Estimates & Forecasts by Service 2020-2030 (USD Billion)
- 6.4. Cloud Communication Platform Market, Sub Segment Analysis
- 6.4.1. Training and consulting
- 6.4.2. Support and maintenance
- 6.4.3. Managed services
Chapter 7. Global Cloud Communication Platform Market, by Organization Size
- 7.1. Market Snapshot
- 7.2. Global Cloud Communication Platform Market by Organization Size, Performance - Potential Analysis
- 7.3. Global Cloud Communication Platform Market Estimates & Forecasts by Organization Size 2020-2030 (USD Billion)
- 7.4. Cloud Communication Platform Market, Sub Segment Analysis
- 7.4.1. Large enterprises
- 7.4.2. Small and Medium Enterprises (SME)
Chapter 8. Global Cloud Communication Platform Market, by Vertical
- 8.1. Market Snapshot
- 8.2. Global Cloud Communication Platform Market by Vertical, Performance - Potential Analysis
- 8.3. Global Cloud Communication Platform Market Estimates & Forecasts by Vertical 2020-2030 (USD Billion)
- 8.4. Cloud Communication Platform Market, Sub Segment Analysis
- 8.4.1. BFSI
- 8.4.2. Healthcare
- 8.4.3. Telecommunication and ITES
- 8.4.4. Government
- 8.4.5. Retail
- 8.4.6. Travel and hospitality
- 8.4.7. Education
- 8.4.8. Manufacturing
- 8.4.9. Others
Chapter 9. Global Cloud Communication Platform Market, Regional Analysis
- 9.1. Top Leading Countries
- 9.2. Top Emerging Countries
- 9.3. Cloud Communication Platform Market, Regional Market Snapshot
- 9.4. North America Cloud Communication Platform Market
- 9.4.1. U.S. Cloud Communication Platform Market
- 9.4.1.1. Solution breakdown estimates & forecasts, 2020-2030
- 9.4.1.2. Service breakdown estimates & forecasts, 2020-2030
- 9.4.1.3. Organization Size breakdown estimates & forecasts, 2020-2030
- 9.4.1.4. Vertical breakdown estimates & forecasts, 2020-2030
- 9.4.2. Canada Cloud Communication Platform Market
- 9.5. Europe Cloud Communication Platform Market Snapshot
- 9.5.1. U.K. Cloud Communication Platform Market
- 9.5.2. Germany Cloud Communication Platform Market
- 9.5.3. France Cloud Communication Platform Market
- 9.5.4. Spain Cloud Communication Platform Market
- 9.5.5. Italy Cloud Communication Platform Market
- 9.5.6. Rest of Europe Cloud Communication Platform Market
- 9.6. Asia-Pacific Cloud Communication Platform Market Snapshot
- 9.6.1. China Cloud Communication Platform Market
- 9.6.2. India Cloud Communication Platform Market
- 9.6.3. Japan Cloud Communication Platform Market
- 9.6.4. Australia Cloud Communication Platform Market
- 9.6.5. South Korea Cloud Communication Platform Market
- 9.6.6. Rest of Asia Pacific Cloud Communication Platform Market
- 9.7. Latin America Cloud Communication Platform Market Snapshot
- 9.7.1. Brazil Cloud Communication Platform Market
- 9.7.2. Mexico Cloud Communication Platform Market
- 9.8. Middle East & Africa Cloud Communication Platform Market
- 9.8.1. Saudi Arabia Cloud Communication Platform Market
- 9.8.2. South Africa Cloud Communication Platform Market
- 9.8.3. Rest of Middle East & Africa Cloud Communication Platform Market
Chapter 10. Competitive Intelligence
- 10.1. Key Company SWOT Analysis
- 10.1.1. Company 1
- 10.1.2. Company 2
- 10.1.3. Company 3
- 10.2. Top Market Strategies
- 10.3. Company Profiles
- 10.3.1. 8x8, Inc.
- 10.3.1.1. Key Information
- 10.3.1.2. Overview
- 10.3.1.3. Financial (Subject to Data Availability)
- 10.3.1.4. Product Summary
- 10.3.1.5. Recent Developments
- 10.3.2. Avaya, Inc.
- 10.3.3. Cisco Systems, Inc.
- 10.3.4. Twilio, Inc.
- 10.3.5. NetFortris, Inc.
- 10.3.6. West IP Communications, Inc.
- 10.3.7. Telestax, Inc.
- 10.3.8. Plivo, Inc.
- 10.3.9. CallFire, Inc.
- 10.3.10. IBM Corporation
Chapter 11. Research Process
- 11.1. Research Process
- 11.1.1. Data Mining
- 11.1.2. Analysis
- 11.1.3. Market Estimation
- 11.1.4. Validation
- 11.1.5. Publishing
- 11.2. Research Attributes
- 11.3. Research Assumption