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1517342

全球個案管理軟體市場規模研究（按功能、部署、企業規模、產業和 2022-2032 年區域預測）

Global Case Management Software Market Size study, by Function, by Deployment, by Enterprise Size, by Industry, and Regional Forecasts 2022-2032
出版日期: | 出版商: Bizwit Research & Consulting LLP | 英文 200 Pages | 商品交期: 2-3個工作天內

價格
簡介目錄

2023年全球案例管理軟體市場價值約為73.3億美元，預計在2024-2032年預測期內將以超過15.12%的健康成長率成長。案件管理軟體是一種重要的資訊和管理工具，旨在支援和增強案件從啟動到解決的整個過程。該軟體包含廣泛的功能，包括收集和儲存案例資訊、自動化工作流程、追蹤案例進度、管理文件以及促進利害關係人之間的溝通。該軟體適用於法律、醫療保健、社會服務和客戶支援等各個領域，為以案例為中心的營運提供量身定做的解決方案。政府和公共部門對自動化案件管理工作流程的需求不斷成長，推動了對案件管理軟體的需求。然而，與隱私和保密相關的問題以及嚴格的政府法規是最終用戶和營運商面臨的重大挑戰。公司不斷增強資料視覺化和報告工具，以便為案例結果提供更好的見解。此外，人工智慧和機器學習等案例管理軟體的技術進步為關鍵參與者提供了重大機會。

全球案件管理軟體市場受到詐欺偵測和反洗錢功能日益重要的推動。這些系統利用先進的分析（包括機器學習演算法和模式檢測）來監控交易和客戶行為，以發現表明欺詐意圖的異常情況。它們透過標記可疑活動並促進為監管機構產生報告來幫助遵守合規性法規。此外，這些功能有助於風險評估，讓企業可以根據歷史資料為不同類型的交易分配風險級別，這有助於確定調查工作的優先順序，從而增強組織對金融犯罪的保護措施。事件管理是案例管理軟體的核心元件，重點在於對不可預見事件或中斷的初始回應。該功能提供了一種結構化方法，用於捕獲、記錄和解決從安全漏洞到操作故障等事件。它包括創建、分配和追蹤事件以確保其效率。有效的事件管理可以幫助組織恢復服務正常運行，同時最大限度地減少負面影響，並從這些事件中吸取教訓，防止未來再次發生。

在美洲，特別是在美國和加拿大，健全的法律體系、先進的醫療保健部門和許多社會服務組織推動了對案件管理軟體的需求。這些領域的消費者需求主要是由對效率的渴望、遵守監管標準以及有效管理大量複雜案件的需要所驅動的。同時，歐盟 (EU) 國家對案件管理軟體表現出濃厚的興趣，並根據嚴格的法規和準則，重點關注資料保護。該地區的消費者需求圍繞著提供全面的案例管理功能並維護足夠的資料隱私和安全措施的軟體。而中東和非洲地區擴大採用個案管理軟體，這主要是由政府、法律和金融服務部門推動的。這些地區的消費者需求通常集中在提高公共部門的效率以及從傳統的紙本系統過渡到數位化流程。此外，亞太地區涵蓋了中國、日本和印度等不同經濟體，為個案管理軟體提供了快速成長的市場。中國對透過科技改善政府服務的濃厚興趣導致對能夠管理大量案件的軟體解決方案的需求增加。同樣，在印度，政府日益重視「數位印度」等數位舉措，為採用個案管理解決方案營造了有利的環境。

目錄

第 1 章：全球個案管理軟體市場執行摘要

  • 全球個案管理軟體市場規模及預測（2022-2032）
  • 區域概要
  • 分部摘要
    • 按功能分類
    • 按部署
    • 按企業規模
    • 按行業分類
  • 主要趨勢
  • 經濟衰退的影響
  • 分析師推薦與結論

第 2 章：全球個案管理軟體市場定義與研究假設

  • 研究目的
  • 市場定義
  • 研究假設
    • 包含與排除
    • 限制
    • 供給側分析
      • 可用性
      • 基礎設施
      • 監管環境
      • 市場競爭
      • 經濟可行性（消費者的角度）
    • 需求面分析
      • 監理框架
      • 技術進步
      • 環境考慮
      • 消費者意識和接受度
  • 估算方法
  • 研究涵蓋的年份
  • 貨幣兌換率

第 3 章：全球個案管理軟體市場動態

  • 市場促進因素
    • 對自動化個案管理工作流程的需求不斷增加
    • 詐欺偵測和反洗錢的重要性日益增加
    • 越來越傾向於雲端部署
  • 市場挑戰
    • 隱私和保密問題
    • 嚴格的政府法規
  • 市場機會
    • 人工智慧和機器學習的技術進步
    • 增強的數據視覺化和報告工具
    • 即時監控和燃油管理的整合

第 4 章：全球個案管理軟體市場產業分析

  • 波特的五力模型
    • 供應商的議價能力
    • 買家的議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭競爭
    • 波特五力模型的未來方法
    • 波特的五力影響分析
  • PESTEL分析
    • 政治的
    • 經濟
    • 社會的
    • 技術性
    • 環境的
    • 合法的
  • 頂級投資機會
  • 最佳制勝策略
  • 顛覆性趨勢
  • 產業專家視角
  • 分析師推薦與結論

第 5 章：2022-2032 年全球個案管理軟體市場規模與功能預測

  • 細分儀表板
  • 全球個案管理軟體市場：2022 年和 2032 年功能收入趨勢分析
    • 詐欺偵測和反洗錢
    • 事件管理
    • 調查管理
    • 法律工作流程管理
    • 服務請求

第 6 章：2022-2032 年全球個案管理軟體市場規模與部署預測

  • 細分儀表板
  • 全球個案管理軟體市場：2022 年和 2032 年部署收入趨勢分析
    • 雲端
    • 本地部署

第 7 章：2022-2032 年全球個案管理軟體市場規模及企業規模預測

  • 細分儀表板
  • 全球個案管理軟體市場：2022 年和 2032 年企業規模收入趨勢分析
    • 大型企業
    • 中小企業

第 8 章：2022-2032 年全球個案管理軟體市場規模及產業預測

  • 細分儀表板
  • 全球個案管理軟體市場：2022 年和 2032 年產業收入趨勢分析
    • 航太與國防
    • 汽車與運輸
    • 銀行、金融服務和保險
    • 建築、施工和房地產
    • 消費品與零售
    • 教育
    • 能源與公用事業
    • 政府及公部門
    • 醫療保健與生命科學
    • 資訊科技與電信
    • 製造業
    • 媒體與娛樂
    • 觀光與旅館業

第 9 章：2022-2032 年全球個案管理軟體市場規模及地區預測

  • 北美個案管理軟體市場
    • 美國個案管理軟體市場
      • 2022-2032 年功能細分規模與預測
      • 2022-2032 年部署細分規模與預測
    • 加拿大個案管理軟體市場
  • 歐洲個案管理軟體市場
    • 英國個案管理軟體市場
    • 德國個案管理軟體市場
    • 法國個案管理軟體市場
    • 西班牙個案管理軟體市場
    • 義大利個案管理軟體市場
    • 歐洲其他地區個案管理軟體市場
  • 亞太地區個案管理軟體市場
    • 中國案例管理軟體市場
    • 印度個案管理軟體市場
    • 日本個案管理軟體市場
    • 澳洲個案管理軟體市場
    • 韓國個案管理軟體市場
    • 亞太地區其他地區個案管理軟體市場
  • 拉丁美洲案例管理軟體市場
    • 巴西個案管理軟體市場
    • 墨西哥個案管理軟體市場
    • 拉丁美洲其他地區個案管理軟體市場
  • 中東和非洲案例管理軟體市場
    • 沙烏地阿拉伯個案管理軟體市場
    • 南非個案管理軟體市場
    • 中東和非洲其他地區個案管理軟體市場

第 10 章：競爭情報

  • 重點企業SWOT分析
  • 頂級市場策略
  • 公司簡介
    • AbacusNext
      • 關鍵訊息
      • 概述
      • 財務（視數據可用性而定）
      • 產品概要
      • 市場策略
    • Actionstep
    • AINS, Inc.
    • Amazon Web Services, Inc.
    • Appian Corporation
    • Assembly Software LLC
    • CaseFox
    • CaseWorthy, Inc.
    • Clio
    • CloudLex, Inc.
    • CosmoLex Cloud, LLC by ProfitSolv, LLC
    • Coyote Analytics, LLC by urePoint Technologies
    • Filevine, Inc.
    • International Business Machines Corporation
    • Kissflow Inc.

第 11 章：研究過程

  • 研究過程
    • 資料探勘
    • 分析
    • 市場預測
    • 驗證
    • 出版
  • 研究屬性
簡介目錄

The global Case Management Software Market is valued at approximately USD 7.33 billion in 2023 and is anticipated to grow with a healthy growth rate of more than 15.12% over the forecast period 2024-2032. Case management software serves as a critical informational and managerial tool designed to support and enhance the handling of a case from initiation to resolution. This software encompasses a broad set of functionalities, including gathering and storing case information, automating workflows, tracking case progress, managing documents, and facilitating communication among stakeholders. This software is adaptable to various sectors such as law, healthcare, social services, and customer support, providing tailored solutions for case-centric operations. The increasing need for automated case management workflows in the government and public sector boosts the demand for case management software. However, the concerns associated with privacy and confidentiality, along with the strict government regulations, are significant challenges faced by end users and operators. Companies are constantly enhancing data visualization and reporting tools to provide better insights for case outcomes. Moreover, the technological advancements in case management software, such as AI and machine learning, offer significant opportunities for key players.

The global case management software market is driven by the increasing importance of fraud detection and anti-money laundering functions. These systems utilize advanced analytics, including machine learning algorithms and pattern detection, to monitor transactions and customer behavior for anomalies that suggest fraudulent intent. They help adhere to compliance regulations by flagging suspicious activities and facilitating the generation of reports for regulatory bodies. In addition, these functions aid in risk assessment, allowing businesses to assign risk levels to different types of transactions based on historical data, which helps prioritize investigative efforts, thereby enhancing the organization's protective measures against financial crime. Incident management is a core component of case management software, focusing on the initial response to unforeseen events or disruptions. This function provides a structured method for capturing, documenting, and resolving incidents ranging from security breaches to operational failures. It includes creating, assigning, and tracking incidents to ensure their efficiency. Effective incident management helps organizations restore services to normal operations while minimizing negative impacts and learning from these incidents to prevent future recurrences.

In the Americas, particularly in the United States and Canada, robust legal systems, advanced healthcare sectors, and many social service organizations boost the demand for case management software. The consumer needs in these areas are primarily driven by a desire for efficiency, compliance with regulatory standards, and the need to manage a large volume of complex cases effectively. At the same time, the European Union (EU) countries manifest a high interest in case management software, with a focus on data protection, in light of stringent regulations and guidelines. The consumer need in this region revolves around software that provides comprehensive case management capabilities and maintains adequate data privacy and security measures. While the Middle East and African regions have shown increasing adoption of case management software, driven mainly by the governmental, legal, and financial services sectors. Consumer needs in these regions generally focus on improving the public sector's efficiency and transitioning from traditional paper-based systems to digitized processes. Moreover, the Asia Pacific region, encompassing diverse economies such as China, Japan, and India, presents a rapidly growing market for case management software. A keen interest in improving government services through technology has led to an increased demand for software solutions that can manage large volumes of cases in China. Similarly, in India, the government's growing emphasis on digital initiatives, such as 'Digital India,' fosters a conducive environment for adopting case management solutions.

Major market players included in this report are:

  • AbacusNext
  • Actionstep
  • AINS, Inc.
  • Amazon Web Services, Inc.
  • Appian Corporation
  • Assembly Software LLC
  • CaseFox
  • CaseWorthy, Inc.
  • Clio
  • CloudLex, Inc.
  • CosmoLex Cloud, LLC by ProfitSolv, LLC
  • Coyote Analytics, LLC by urePoint Technologies
  • Filevine, Inc.
  • International Business Machines Corporation
  • Kissflow Inc.

The detailed segments and sub-segment of the market are explained below:

By Function

  • Fraud Detection & Anti-Money Laundering
  • Incident Management
  • Investigation Management
  • Legal Workflow Management
  • Service Request

By Deployment

  • On-Cloud
  • On-Premises

By Enterprise Size

  • Large Enterprises
  • Small & Medium Enterprises

By Industry

  • Aerospace & Defense
  • Automotive & Transportation
  • Banking, Financial Services & Insurance
  • Building, Construction & Real Estate
  • Consumer Goods & Retail
  • Education
  • Energy & Utilities
  • Government & Public Sector
  • Healthcare & Life Sciences
  • Information Technology & Telecommunication
  • Manufacturing
  • Media & Entertainment
  • Travel & Hospitality

Common content for 'Report Description' By Region:

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Spain
    • Italy
    • ROE
  • Asia Pacific
    • China
    • India
    • Japan
    • Australia
    • South Korea
    • RoAPAC
  • Latin America
    • Brazil
    • Mexico
  • Middle East & Africa
    • Saudi Arabia
    • South Africa
    • RoMEA

Years considered for the study are as follows:

  • Historical year - 2022
  • Base year - 2023
  • Forecast period - 2024 to 2032

Key Takeaways:

  • Market Estimates & Forecast for 10 years from 2022 to 2032.
  • Annualized revenues and regional level analysis for each market segment.
  • Detailed analysis of geographical landscape with Country level analysis of major regions.
  • Competitive landscape with information on major players in the market.
  • Analysis of key business strategies and recommendations on future market approach.
  • Analysis of competitive structure of the market.
  • Demand side and supply side analysis of the market.

Table of Contents

Chapter 1. Global Case Management Software Market Executive Summary

  • 1.1. Global Case Management Software Market Size & Forecast (2022-2032)
  • 1.2. Regional Summary
  • 1.3. Segmental Summary
    • 1.3.1. By Function
    • 1.3.2. By Deployment
    • 1.3.3. By Enterprise Size
    • 1.3.4. By Industry
  • 1.4. Key Trends
  • 1.5. Recession Impact
  • 1.6. Analyst Recommendation & Conclusion

Chapter 2. Global Case Management Software Market Definition and Research Assumptions

  • 2.1. Research Objective
  • 2.2. Market Definition
  • 2.3. Research Assumptions
    • 2.3.1. Inclusion & Exclusion
    • 2.3.2. Limitations
    • 2.3.3. Supply Side Analysis
      • 2.3.3.1. Availability
      • 2.3.3.2. Infrastructure
      • 2.3.3.3. Regulatory Environment
      • 2.3.3.4. Market Competition
      • 2.3.3.5. Economic Viability (Consumer's Perspective)
    • 2.3.4. Demand Side Analysis
      • 2.3.4.1. Regulatory frameworks
      • 2.3.4.2. Technological Advancements
      • 2.3.4.3. Environmental Considerations
      • 2.3.4.4. Consumer Awareness & Acceptance
  • 2.4. Estimation Methodology
  • 2.5. Years Considered for the Study
  • 2.6. Currency Conversion Rates

Chapter 3. Global Case Management Software Market Dynamics

  • 3.1. Market Drivers
    • 3.1.1. Increasing Need for Automated Case Management Workflows
    • 3.1.2. Rising Importance of Fraud Detection & Anti-Money Laundering
    • 3.1.3. Growing Inclination towards On-Cloud Deployment
  • 3.2. Market Challenges
    • 3.2.1. Privacy and Confidentiality Concerns
    • 3.2.2. Strict Government Regulations
  • 3.3. Market Opportunities
    • 3.3.1. Technological Advancements in AI and Machine Learning
    • 3.3.2. Enhanced Data Visualization and Reporting Tools
    • 3.3.3. Integration of Real-Time Monitoring and Fuel Management

Chapter 4. Global Case Management Software Market Industry Analysis

  • 4.1. Porter's 5 Force Model
    • 4.1.1. Bargaining Power of Suppliers
    • 4.1.2. Bargaining Power of Buyers
    • 4.1.3. Threat of New Entrants
    • 4.1.4. Threat of Substitutes
    • 4.1.5. Competitive Rivalry
    • 4.1.6. Futuristic Approach to Porter's 5 Force Model
    • 4.1.7. Porter's 5 Force Impact Analysis
  • 4.2. PESTEL Analysis
    • 4.2.1. Political
    • 4.2.2. Economical
    • 4.2.3. Social
    • 4.2.4. Technological
    • 4.2.5. Environmental
    • 4.2.6. Legal
  • 4.3. Top investment opportunity
  • 4.4. Top winning strategies
  • 4.5. Disruptive Trends
  • 4.6. Industry Expert Perspective
  • 4.7. Analyst Recommendation & Conclusion

Chapter 5. Global Case Management Software Market Size & Forecasts by Function 2022-2032

  • 5.1. Segment Dashboard
  • 5.2. Global Case Management Software Market: Function Revenue Trend Analysis, 2022 & 2032 (USD Million)
    • 5.2.1. Fraud Detection & Anti-Money Laundering
    • 5.2.2. Incident Management
    • 5.2.3. Investigation Management
    • 5.2.4. Legal Workflow Management
    • 5.2.5. Service Request

Chapter 6. Global Case Management Software Market Size & Forecasts by Deployment 2022-2032

  • 6.1. Segment Dashboard
  • 6.2. Global Case Management Software Market: Deployment Revenue Trend Analysis, 2022 & 2032 (USD Million)
    • 6.2.1. On-Cloud
    • 6.2.2. On-Premises

Chapter 7. Global Case Management Software Market Size & Forecasts by Enterprise Size 2022-2032

  • 7.1. Segment Dashboard
  • 7.2. Global Case Management Software Market: Enterprise Size Revenue Trend Analysis, 2022 & 2032 (USD Million)
    • 7.2.1. Large Enterprises
    • 7.2.2. Small & Medium Enterprises

Chapter 8. Global Case Management Software Market Size & Forecasts by Industry 2022-2032

  • 8.1. Segment Dashboard
  • 8.2. Global Case Management Software Market: Industry Revenue Trend Analysis, 2022 & 2032 (USD Million)
    • 8.2.1. Aerospace & Defense
    • 8.2.2. Automotive & Transportation
    • 8.2.3. Banking, Financial Services & Insurance
    • 8.2.4. Building, Construction & Real Estate
    • 8.2.5. Consumer Goods & Retail
    • 8.2.6. Education
    • 8.2.7. Energy & Utilities
    • 8.2.8. Government & Public Sector
    • 8.2.9. Healthcare & Life Sciences
    • 8.2.10. Information Technology & Telecommunication
    • 8.2.11. Manufacturing
    • 8.2.12. Media & Entertainment
    • 8.2.13. Travel & Hospitality

Chapter 9. Global Case Management Software Market Size & Forecasts by Region 2022-2032

  • 9.1. North America Case Management Software Market
    • 9.1.1. U.S. Case Management Software Market
      • 9.1.1.1. Function breakdown size & forecasts, 2022-2032
      • 9.1.1.2. Deployment breakdown size & forecasts, 2022-2032
    • 9.1.2. Canada Case Management Software Market
  • 9.2. Europe Case Management Software Market
    • 9.2.1. U.K. Case Management Software Market
    • 9.2.2. Germany Case Management Software Market
    • 9.2.3. France Case Management Software Market
    • 9.2.4. Spain Case Management Software Market
    • 9.2.5. Italy Case Management Software Market
    • 9.2.6. Rest of Europe Case Management Software Market
  • 9.3. Asia-Pacific Case Management Software Market
    • 9.3.1. China Case Management Software Market
    • 9.3.2. India Case Management Software Market
    • 9.3.3. Japan Case Management Software Market
    • 9.3.4. Australia Case Management Software Market
    • 9.3.5. South Korea Case Management Software Market
    • 9.3.6. Rest of Asia Pacific Case Management Software Market
  • 9.4. Latin America Case Management Software Market
    • 9.4.1. Brazil Case Management Software Market
    • 9.4.2. Mexico Case Management Software Market
    • 9.4.3. Rest of Latin America Case Management Software Market
  • 9.5. Middle East & Africa Case Management Software Market
    • 9.5.1. Saudi Arabia Case Management Software Market
    • 9.5.2. South Africa Case Management Software Market
    • 9.5.3. Rest of Middle East & Africa Case Management Software Market

Chapter 10. Competitive Intelligence

  • 10.1. Key Company SWOT Analysis
  • 10.2. Top Market Strategies
  • 10.3. Company Profiles
    • 10.3.1. AbacusNext
      • 10.3.1.1. Key Information
      • 10.3.1.2. Overview
      • 10.3.1.3. Financial (Subject to Data Availability)
      • 10.3.1.4. Product Summary
      • 10.3.1.5. Market Strategies
    • 10.3.2. Actionstep
    • 10.3.3. AINS, Inc.
    • 10.3.4. Amazon Web Services, Inc.
    • 10.3.5. Appian Corporation
    • 10.3.6. Assembly Software LLC
    • 10.3.7. CaseFox
    • 10.3.8. CaseWorthy, Inc.
    • 10.3.9. Clio
    • 10.3.10. CloudLex, Inc.
    • 10.3.11. CosmoLex Cloud, LLC by ProfitSolv, LLC
    • 10.3.12. Coyote Analytics, LLC by urePoint Technologies
    • 10.3.13. Filevine, Inc.
    • 10.3.14. International Business Machines Corporation
    • 10.3.15. Kissflow Inc.

Chapter 11. Research Process

  • 11.1. Research Process
    • 11.1.1. Data Mining
    • 11.1.2. Analysis
    • 11.1.3. Market Estimation
    • 11.1.4. Validation
    • 11.1.5. Publishing
  • 11.2. Research Attributes