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整合通訊

市場調查報告書

商品編碼

1672947

按呼叫類型、組成、垂直產業和地區分類的 VoIP 服務市場

VoIp Services Market, By Call Type, By Configuration, By Vertical, By Geography

出版日期: 2025年02月12日 | 出版商:

Coherent Market Insights | 英文 120 Pages | 商品交期: 2-3個工作天內

價格

簡介目錄

預計到 2025 年全球 VoIP 服務市場規模將達到 1,788.9 億美元，到 2032 年將達到 4,133.6 億美元，2025 年至 2032 年的年複合成長率（CAGR）為 12.7%。

報告範圍		報告詳細資訊
基準年	2024	2025 年市場規模	1788.9億美元
效能資料	2020-2024	預測期	2025-2032
預測期：2025 年至 2032 年複合年成長率	12.70％	2032 年金額預測	4133.6億美元

數字。 2025 年 VoIP 服務市場佔有率（按地區）

近年來，隨著智慧型手機的普及和通訊技術的進步，全球 VoIP 服務市場大幅成長。 VoIP（網際網路協定語音）使用網際網路而非專用電話線進行通訊。以資料包形式傳輸語音資料可讓兩個或多個使用者透過基於 IP 的網路通訊。 VoIP 的成本效益以及企業日益廣泛地採用整合通訊(UC) 解決方案正在推動該市場的需求。此外，向雲端基礎的通訊的轉變以及 4G 和 5G 網路的推出可能會在不久的將來為市場成長提供若干成長機會。然而，網路連線問題、缺乏安全性和隱私可能會阻礙市場成長。

市場動態

全球 VoIP 服務市場的成長受到多種因素的推動，例如企業對整合通訊和協作的需求不斷成長、VoIP 通話與傳統通訊相比的成本效益以及行動VoIP應用日益普及。此外，中小企業擴大採用雲端基礎的解決方案也推動了市場成長。此外，向包括 4G 和 5G 在內的先進網路的過渡以及增強 VoIP 體驗的功能也將推動市場成長。服務品質低落、與 VoIP 基礎設施相關的安全問題以及對網路連線的依賴可能會阻礙市場成長。此外，由於技術故障和網路問題導致的服務品質下降可能會對市場成長產生負面影響。統一通訊平台的發展、透過虛擬和擴增實境實現的身臨其境型通訊體驗以及醫療保健和教育等行業採用 VoIP 服務可能會為市場成長提供機會。市場參與企業正在投資研發，以提出解決安全問題和頻寬需求的解決方案。

研究的主要特點

本研究報告對全球 VoIP 服務市場進行了詳細分析，並以 2024 年為基準年，給出了預測期（2025-2032 年）的市場規模和年複合成長率（CAGR%）。
它還強調了各個領域的潛在商機並說明了該市場的有吸引力的投資提案矩陣。
它還提供了關於市場促進因素、限制因素、機會、新產品發布和核准、市場趨勢、區域前景以及主要企業採用的競爭策略的主要考察。
全球 VoIP 服務市場的主要企業是根據公司亮點、產品系列、關鍵亮點、財務績效和策略等參數進行的分析。
本報告的見解將使負責人和企業經營團隊能夠就未來產品發布、新興趨勢、市場擴張和行銷策略做出明智的決策。
全球 VoIP 服務市場報告迎合了該行業的各個相關人員，例如投資者、供應商、產品製造商、經銷商、新進入者和金融分析師。
相關人員將透過全球 VoIP 服務市場分析中使用的各種策略矩陣更輕鬆地做出決策。

公司簡介
- 8x8 Inc.
- AT&T Inc.
- Avaya Inc.
- Bandwidth Inc.
- BT Group plc
- CenturyLink Inc.
- Cisco Systems Inc.
- Dialpad Inc.
- Frontier Communications Corporation
- GoTo（LogMeIn Inc.）
- Intermedia.net Inc.
- Mitel Networks Corporation
- RingCentral Inc.
- Verizon Communications Inc.
- Vonage Holdings Corp.

第 9 章分析師建議

興衰
一致的機會地圖

第10章調查方法

參考
調查方法

簡介目錄

Product Code: CMI641

Global Voip Services Market is estimated to be valued at USD 178.89 Bn in 2025 and is expected to reach USD 413.36 Bn by 2032, growing at a compound annual growth rate (CAGR) of 12.7% from 2025 to 2032.

Report Coverage		Report Details
Base Year:	2024	Market Size in 2025:	USD 178.89 Bn
Historical Data for:	2020 To 2024	Forecast Period:	2025 To 2032
Forecast Period 2025 to 2032 CAGR:	12.70%	2032 Value Projection:	USD 413.36 Bn

Figure. Voip Services Market Share (%), By Region 2025

Global VoIP services market has witnessed significant growth in the past few years due to increasing penetration of smartphones and advancements in communication technologies. Voice over Internet Protocol (VoIP) uses internet rather than a dedicated telephone line for communication. It allows two or more users to communicate over an IP based network through transmission of voice data in packets. Growing adoption of unified communication solutions across enterprises along with cost benefits of VoIP can boost demand in the market. Furthermore, shift towards cloud- based communication and deployment of 4G and 5G networks can offer several growth opportunities for the market growth in the near future. However, network connectivity concerns, lack of security and privacy can hamper the market growth.

Market Dynamics:

Global VoIP services market growth is driven by factors like rising demand for unified communication and collaboration among enterprises, cost-effectiveness of VoIP calls as compared to traditional telephony, and proliferation of mobile VoIP applications. Rising adoption of cloud-based solutions among small and medium-sized enterprises can also drive the market growth. The transition towards advanced networks including 4G and 5G with their ability to enhance VoIP experience can also drives the market growth. Lack of quality of service, security concerns related to VoIP infrastructure, and dependence on internet connectivity can hamper the market growth. Moreover, service quality degradation due to technical faults or network issues can negatively impact the market growth. Development of integrated communication platforms, immersive communication experiences through virtual and augmented reality, and implementation of VoIP services in industries such as healthcare and education can offer market growth opportunities. Market players are investing in R&D to devise solutions addressing security concerns and bandwidth requirements.

Key features of the study:

This report provides in-depth analysis of the global VoIP services market, and provides market size (US$ Bn) and compound annual growth rate (CAGR%) for the forecast period (2025-2032), considering 2024 as the base year
It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrices for this market
This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, market trends, regional outlook, and competitive strategies adopted by key players
It profiles key players in the global VoIP services market based on the following parameters - company highlights, products portfolio, key highlights, financial performance, and strategies
Key companies covered as a part of this study include 8x8 Inc., AT&T Inc., Avaya Inc., Bandwidth Inc., BT Group plc, CenturyLink Inc., Cisco Systems Inc., Dialpad Inc., Frontier Communications Corporation, GoTo (LogMeIn Inc.), Intermedia.net Inc., Mitel Networks Corporation, RingCentral Inc., Verizon Communications Inc., Vonage Holdings Corp.
Insights from this report would allow marketers and the management authorities of the companies to make informed decisions regarding their future product launches, type up-gradation, market expansion, and marketing tactics
Global VoIP services market report caters to various stakeholders in this industry including investors, suppliers, product manufacturers, distributors, new entrants, and financial analysts
Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global VoIP services market

Detailed Segmentation:

By Call Type
- International Long Distance VoIP Calls
- Domestic VoIP Calls
By Configuration
- Computer to Computer
- Computer to Phone
- Phone to Phone
By Vertical
- BFSI
- IT & Telecom
- Healthcare
- Media & Entertainment
- Retail & e-Commerce
- Travel & Hospitality
- Others
By Regional
- North America
- Europe
- Asia Pacific
- Latin America
- Middle East & Africa
Key Players Insights
- 8x8 Inc.
- AT&T Inc.
- Avaya Inc.
- Bandwidth Inc.
- BT Group plc
- CenturyLink Inc.
- Cisco Systems Inc.
- Dialpad Inc.
- Frontier Communications Corporation
- GoTo (LogMeIn Inc.)
- Intermedia.net Inc.
- Mitel Networks Corporation
- RingCentral Inc.
- Verizon Communications Inc.
- Vonage Holdings Corp.

1. Research Objectives and Assumptions

Research Objectives
Assumptions
Abbreviations

2. Market Purview

Report Description
- Market Definition and Scope
Executive Summary
- Market Snippet, By Call Type
- Market Snippet, By Configuration
- Market Snippet, By Vertical
- Market Snippet, By Region
Coherent Opportunity Map (COM)

3. Market Dynamics, Regulations, and Trends Analysis

Market Dynamics
- Drivers
- Restraints
- Market Opportunities
Regulatory Scenario
Industry Trend
Merger and Acquisitions
New System Launches/Approvals
Impact of COVID-19 Pandemic

4. Global VoIP Services Market, By Call Type, 2020-2032, (US$ Bn)

Introduction
- Market Share Analysis, 2025 and 2032 (%)
- Y-o-Y Growth Analysis, 2020-2032
- Segment Trends
International Long Distance VoIP Calls
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
Domestic VoIP Calls
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)

5. Global VoIP Services Market, By Configuration, 2020-2032, (US$ Bn)

Introduction
- Market Share Analysis, 2025 and 2032 (%)
- Y-o-Y Growth Analysis, 2020-2032
- Segment Trends
Computer to Computer
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
Computer to Phone
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
Phone to Phone
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)

6. Global VoIP Services Market, By Vertical, 2020-2032, (US$ Bn)

Introduction
- Market Share Analysis, 2025 and 2032 (%)
- Y-o-Y Growth Analysis, 2020-2032
- Segment Trends
BFSI
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
IT & Telecom
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
Healthcare
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
Media & Entertainment
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
Retail & e-Commerce
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
Travel & Hospitality
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
Others
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)

7. Global VoIP Services Market, By Region, 2020-2032, (US$ Bn)

Introduction
- Market Share Analysis, By Region, 2025 and 2032 (%)
- Y-o-Y Growth Analysis, 2020-2032
North America
- Regional Trends
- Market Size and Forecast, By Call Type, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Configuration, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Vertical, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Country, 2020-2032, (US$ Bn)
  - U.S.
  - Canada
Europe
- Regional Trends
- Market Size and Forecast, By Call Type, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Configuration, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Vertical, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Country, 2020-2032, (US$ Bn)
  - U.K.
  - Germany
  - France
  - Russia
  - Rest of Europe
Asia Pacific
- Regional Trends
- Market Size and Forecast, By Call Type, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Configuration, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Vertical, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Country, 2020-2032, (US$ Bn)
  - China
  - India
  - Japan
  - ASEAN
  - Australia
  - South Korea
  - Rest of Asia Pacific
Latin America
- Regional Trends
- Market Size and Forecast, By Call Type, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Configuration, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Vertical, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Country, 2020-2032, (US$ Bn)
  - Brazil
  - Argentina
  - Mexico
  - Rest of Latin America
Middle East & Africa
- Regional Trends
- Market Size and Forecast, By Call Type, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Configuration, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Vertical, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Country, 2020-2032, (US$ Bn)
  - South Africa
  - GCC Countries
  - Rest of the Middle East & Africa

8. Competitive Landscape

Company Profiles
- 8x8 Inc.
  - Company Overview
  - Product Portfolio
  - Financial Performance
  - Key Strategies
  - Recent Developments/Updates
- AT&T Inc.
  - Company Overview
  - Product Portfolio
  - Financial Performance
  - Key Strategies
  - Recent Developments/Updates
- Avaya Inc.
  - Company Overview
  - Product Portfolio
  - Financial Performance
  - Key Strategies
  - Recent Developments/Updates
- Bandwidth Inc.
  - Company Overview
  - Product Portfolio
  - Financial Performance
  - Key Strategies
  - Recent Developments/Updates
- BT Group plc
  - Company Overview
  - Product Portfolio
  - Financial Performance
  - Key Strategies
  - Recent Developments/Updates
- CenturyLink Inc.
  - Company Overview
  - Product Portfolio
  - Financial Performance
  - Key Strategies
  - Recent Developments/Updates
- Cisco Systems Inc.
  - Company Overview
  - Product Portfolio
  - Financial Performance
  - Key Strategies
  - Recent Developments/Updates
- Dialpad Inc.
  - Company Overview
  - Product Portfolio
  - Financial Performance
  - Key Strategies
  - Recent Developments/Updates
- Frontier Communications Corporation
  - Company Overview
  - Product Portfolio
  - Financial Performance
  - Key Strategies
  - Recent Developments/Updates
- GoTo (LogMeIn Inc.)
  - Company Overview
  - Product Portfolio
  - Financial Performance
  - Key Strategies
  - Recent Developments/Updates
- Intermedia.net Inc.
  - Company Overview
  - Product Portfolio
  - Financial Performance
  - Key Strategies
  - Recent Developments/Updates
- Mitel Networks Corporation
  - Company Overview
  - Product Portfolio
  - Financial Performance
  - Key Strategies
  - Recent Developments/Updates
- RingCentral Inc.
  - Company Overview
  - Product Portfolio
  - Financial Performance
  - Key Strategies
  - Recent Developments/Updates
- Verizon Communications Inc.
  - Company Overview
  - Product Portfolio
  - Financial Performance
  - Key Strategies
  - Recent Developments/Updates
- Vonage Holdings Corp.
  - Company Overview
  - Product Portfolio
  - Financial Performance
  - Key Strategies
  - Recent Developments/Updates