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市場調查報告書
商品編碼
1499638

2024年UCC買家觀點

2024 UCC Buyers' Perspectives
出版日期: | 出版商: Frost & Sullivan | 英文 81 Pages | 商品交期: 最快1-2個工作天內

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簡介目錄

客戶對敏捷性和靈活性的需求推動了市場的持續成長

Frost & Sullivan 進行2024年資訊科技決策者（ITDM）調查，目的是深入了解最終使用者組織的優先事項：

  • IT/通訊產業面臨的主要技術挑戰
  • IT/通訊產業面臨的主要非技術挑戰
  • 目前整合通訊協作（UCC）技術的採用率
  • 未來 UCC 應用程式採用計劃
  • 未來UCC端點實施計劃
  • 目前用戶未來UCC應用投資計劃
  • 當前用戶的未來 UCC 端點投資計劃
  • UCC技術招商促進因素
  • 當前和未來對不斷變化的工作模式的反應
  • 當前和未來的辦公室地產使用
  • 目前和未來的 UCC 技術預算
  • UCC技術選擇因素
  • UCC 提供者選擇因素
  • 購買 UCC 解決方案的偏好

ITDM 計劃在今年稍後發布有關企業語音通訊、通訊平台即服務（CPaaS）、一線解決方案、會議室、辦公空間使用以及計劃開展的各個行業趨勢的研究報告，對這一分析進行補充。

目錄

研究目的和調查方法

  • 研究目標
  • 調查方法
  • 受訪者屬性

主要調查結果摘要

  • 主要發現

IT/通訊產業面臨的挑戰

  • IT/通訊領域的非技術挑戰：總體
  • IT/通訊領域的技術挑戰：總體
  • 亞太地區 IT/通訊產業面臨的挑戰
  • 歐洲 IT/通訊產業面臨的挑戰
  • 拉丁美洲 IT/通訊產業面臨的挑戰
  • 北美 IT/通訊產業面臨的挑戰
  • IT/通訊部門的問題分析：依組織規模

UCC實施狀況

  • UCC軟體導入穩步推進
  • 針對目前實施該軟體的公司的 UCC 軟體投資計劃
  • UCC設備實施狀態
  • 針對目前使用 UCC 設備的公司的投資計劃
  • UCC解決方案實施分析

工作空間與工作模式的演變

  • 遠距工作現狀
  • 未來的遠距工作計畫是可靠的
  • 亞太地區未來的遠距工作計劃
  • 歐洲未來的遠距工作計劃
  • 拉丁美洲未來的遠距工作計劃
  • 北美未來的遠距工作計劃
  • 遠距工作導致辦公空間變化
  • 亞太地區辦公空間變化
  • 歐洲辦公空間的變化
  • 拉丁美洲辦公空間的變化
  • 北美辦公空間變化
  • 員工對工作模式的滿意度
  • 工作模式與工作空間分析

人工智慧吸引關注

  • 引進人工智慧的挑戰
  • 人工智慧的好處
  • 使用人工智慧的通訊功能的重要性
  • 人工智慧的實施超越了概念驗證階段
  • 人工智慧實施與投資分析

UCC解決方案預算

  • 宏觀環境對投資的影響
  • 宏觀環境對亞太投資的影響
  • 宏觀環境對歐洲投資的影響
  • 宏觀環境對拉丁美洲投資的影響
  • 宏觀環境對北美投資的影響
  • 宏觀環境對投資的影響：依組織規模分類
  • 回應組織的年銷售額
  • UCC 的預算健康
  • UCC的預算預測與投資計畫一致
  • UCC預算分析

UCC 解決方案選擇與購買因素

  • UCC 解決方案投資的促進因素
  • UCC解決方案選擇因素：總體
  • UCC解決方案選擇因素排名：整體
  • 完全整合的 UCaaS 解決方案的重要性：依地區分類
  • UCC 選擇因素：提供者
  • UCC選擇因素：技術
  • UCC解決方案的首選採購管道
  • 購買因素分析

附錄

  • 成長機會推動Growth Pipeline Engine（TM）
  • 為什麼成長越來越困難？
  • The Strategic Imperative 8（TM）

下一步

  • 成長機會的好處和影響
  • 下一步
  • 採取下一步
  • 附件清單
  • 免責聲明
簡介目錄
Product Code: KA19-64

Customer Needs for Agility and Flexibility will Drive Continued Market Growth

Frost & Sullivan's 2024 information technology decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations' priorities:

  • Top technical challenges for IT/telecom departments
  • Top non-technical challenges for IT/telecom departments
  • Current unified communications and collaboration (UCC) technology adoption rates
  • Future UCC applications adoption plans
  • Future UCC endpoint adoption plans
  • Future UCC applications investment plans among current users
  • Future UCC endpoint investment plans among current users
  • UCC technology investment drivers
  • Current and future support for evolving work styles
  • Current and future use of office real estate
  • Current and future UCC technology budgets
  • UCC technology selection factors
  • UCC provider selection factors
  • UCC solution purchasing preferences

This analysis will be complemented by additional ITDM survey-based reports, which are planned to be published throughout this year, detailing trends in enterprise telephony, communications platform as a service (CPaaS), frontliner solutions, meeting rooms, office space utilization, and various verticals.

Table of Contents

Research Objectives and Methodology

  • Research Objectives
  • Research Methodology
  • Respondent Demographics

Summary of Key Findings

  • Key Findings

IT/Telecom Department Challenges

  • IT/Telecom Departments Non-technical Challenges: Total
  • IT/Telecom Departments Technology Challenges: Total
  • APAC IT/Telecom Department Challenges
  • Europe IT/Telecom Department Challenges
  • LATAM IT/Telecom Department Challenges
  • North America IT/Telecom Department Challenges
  • IT/Telecom Department Challenges Analysis by Organization Size

UCC Adoption Status

  • UCC Software Adoption is Advancing Steadily
  • UCC Software Investment Plans Among Current Adopters
  • UCC Device Adoption
  • UCC Device Investment Plans Among Current Adopters
  • UCC Solution Adoption Analysis

Workspace and Work Style Evolution

  • Current Remote Work Status
  • Future Plans for Remote Work are Strong
  • Future Remote Work Plans in APAC
  • Future Remote Work Plans in Europe
  • Future Remote Work Plans in LATAM
  • Future Remote Work Plans in North America
  • Remote Work Prompts Changes to Office Space
  • APAC Changes to Office Space
  • Europe Changes to Office Space
  • LATAM Changes to Office Space
  • North America Changes to Office Space
  • Employee Satisfaction with Work Models
  • Work Style and Workspace Analysis

AI in the Spotlight

  • AI Deployment Challenges
  • AI Benefits
  • Importance of AI-powered Communications Features
  • AI Deployments Move Beyond Proof-of-Concept Stage
  • AI Adoption and Investment Analysis

UCC Solution Budgets

  • Macro Conditions Impact on Investments
  • Macro Conditions Impact on Investments in APAC
  • Macro Conditions Impact on Investments in Europe
  • Macro Conditions Impact on Investments in LATAM
  • Macro Conditions Impact on Investments in North America
  • Macro Conditions Impact on Investments by Organization Size
  • Respondent Organization's Annual Revenue
  • UCC Budgets are Healthy
  • UCC Budget Expectations Align with Investment Plans
  • UCC Budget Analysis

UCC Solution Selection and Purchase Factors

  • UCC Solution Investment Drivers
  • UCC Solution Selection Factors: Total
  • UCC Solution Selection Factors Ranked: Total
  • Importance of a Fully Integrated UCaaS Solution by Region
  • UCC Selection Factors: Providers
  • UCC Selection Factors: Technology
  • Preferred Channels to Source UCC Solutions
  • Purchase Factor Analysis

Appendix

  • Growth Opportunities Fuel the Growth Pipeline Engine™
  • Why Is It Increasingly Difficult to Grow?
  • The Strategic Imperative 8™

Next Steps

  • Benefits and Impacts of Growth Opportunities
  • Next Steps
  • Take the Next Step
  • List of Exhibits
  • Legal Disclaimer