優先投資職場和視訊會議

Investment Priorities for the Workplace and Video Conferencing

出版日期: 2024年10月17日 | 出版商:

Frost & Sullivan | 英文 64 Pages | 商品交期: 最快1-2個工作天內

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簡介目錄

Frost & Sullivan 業務領袖與 IT 決策者調查要點

隨著辦公室員工人數達到四年多來的最高水平，各公司正在新環境中重新調整其工作空間和技術投資。職場變得更加靈活、技術先進、環境敏感並且能夠對潛在的政策變化做出反應。

Frost & Sullivan 的調查團隊分析了未來新職場的新工作實務和技術。這份職場趨勢報告借鑒了 ITDM 的主要發現，總結了混合工作的現狀、其對辦公空間和會議室的影響，以及對人工智慧和視訊會議採用的整體影響。 Frost & Sullivan 將於 2024 年發布額外的 ITDM 研究報告，對本報告進行補充。

從混合工作的轉變到人工智慧的進步再到永續性目標，影響職場和協作技術採用的結構性變革的步伐正在加快。在職場環境中，有三種趨勢正在重塑職場和協作技術採用的未來：

專注於客戶和員工體驗
辦公室現代化與工作空間重組
人工智慧驅動的技術轉型預示著用於實現靈活、現代化職場的技術的重大轉變。

Frost & Sullivan 的 2024 年資訊科技決策者 (ITDM) 調查深入了解最終使用者組織的 UCC 投資優先事項。該分析特別介紹了與職場和視訊會議相關的研究結果，包括基於統一通訊即服務 (UCaaS)、通訊平台即服務 (CPaaS)、第一線解決方案和各種垂直行業的研究。該報告還介紹了 ITDM 2024 年關於雲端、物聯網、人工智慧、身臨其境型和元宇宙技術調查的人工智慧和永續性結果。

As employee presence in offices surges to its highest level in more than four years, companies are realigning their workspace and technology investments amid a new landscape. The workplace is becoming more flexible, technologically advanced, and environmentally conscious while also being flexible to accommodate potential policy shifts.

Frost & Sullivan's research team analyzes emerging work practices and technologies that address the new future of work. This workplace trends report summarizes the state of hybrid work, its impact on office space and meeting rooms, and the overall implications for the adoption of AI and video conferencing based on key ITDM survey findings. This report is complemented by additional ITDM survey reports published by Frost & Sullivan in 2024.

The pace of structural changes impacting the workplace and adoption of collaboration technologies-from shifts in hybrid work to advances in AI and sustainability targets-is accelerating. In the context of the workplace, three converging trends are reshaping the future of workplace and collaboration technology adoption:

Focus on customer and employee experience
Office modernization and reimagined workspaces
AI-driven technology transformation These trends herald significant shifts in technologies that will be adopted to create the flexible and modern workplace.

Frost & Sullivan's 2024 information technology decision-maker (ITDM) surveys provide insights into end-user organizations' UCC investment priorities. This analysis specifically presents findings related to workplace and video conferencing and is complemented by additional survey-based reports on unified communications-as-a-service (UCaaS), communications platform-as-a-service (CPaaS), frontline solutions, and various verticals. In addition, this report also presents results related to AI and sustainability from a 2024 survey of ITDMs on cloud, IoT, AI, immersive, and metaverse technologies.

Research Objectives and Methodology

Research Objectives
Research Methodology

Introduction and Key Findings

Introduction
Key Findings

Workplace Transformation

Emergence of the Experiential Workplace
Hybrid Work Stabilization
Office Space Continues to Evolve
C-suite Influence Remains High While the Influence of Line-of-Business Heads is Growing
A Strong Focus on ESG and Sustainability
Key Approaches to Sustainability

AI Adoption and Use Cases

Enterprise AI Deployments Move Beyond Proof-of-Concept Stage
Improving Operational Efficiency is a Key Driver for AI Investments
Data Concerns and Ability to Assess ROI are Key Challenges
AI Deployments Across Business Functions
Importance of AI Features in Communications and Collaboration Tools

Communications and Collaboration Investments

Increasing Investments in Communications and Collaboration Tools
Primary Drivers for Investments in Communications and Collaboration Solutions
Customers Show a Strong Preference for a Single Stack: Phone, Chat, and Meetings on a Unified Platform
Current State of Technology Consolidation
Future Plans for Technology Consolidation