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市場調查報告書

商品編碼

1460114

員工體驗管理市場規模 - 按組件（軟體、服務）、按組織規模（中小企業、大型企業）、按部署模型（本地、雲端）、按最終用戶、成長前景、2024 - 2032 年區域展望和預測

Employee Experience Management Market Size - By Component (Software, Service), By Organization Size (SMEs, Large Enterprises), By Deployment Model (On premises, Cloud), By End User, Growth Prospects, Regional Outlook & Forecast 2024 - 2032

出版日期: 2024年02月08日 | 出版商:

Global Market Insights Inc. | 英文 270 Pages | 商品交期: 2-3個工作天內

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簡介目錄

員工體驗管理市場規模預計從 2024 年到 2032 年CAGR將超過 6.5%。對員工福祉和滿意度的日益重視正在提高人們對其對生產力和保留率的直接影響的認知。 COVID-19 大流行加速了遠端和混合工作模式的採用，提高了對有效員工體驗管理 (EXM) 工具的需求，以確保分散團隊之間的參與和連結。

人工智慧驅動的分析和個人化回饋機制等重大發展正在增強 EXM 平台的功能，使其對尋求最佳化員工體驗的組織更具吸引力。人們對工作場所多元化、公平性和包容性舉措的日益關注正在推動 EXM 工具的創新，以促進包容性和公平性。例如，2023 年 5 月，客戶體驗和呼叫中心技術供應商 Genesys 推出了由人工智慧驅動的勞動力管理解決方案 Genesys Cloud EX，用於提升聯絡中心員工的體驗。

員工體驗管理產業分為組件、組織規模、部署模型、最終使用者和區域。

根據組成部分，服務細分市場的市場價值預計將在 2024 年至 2032 年間大幅成長。這是由於對幫助組織設計和實施有效的員工體驗策略的諮詢和顧問服務的需求不斷成長。最近，對培訓和支援服務的需求不斷成長，以確保 EXM 解決方案的成功部署和使用。服務提供者還提供量身定做的解決方案和專業知識，進一步促進該細分市場的成長。

到 2032 年，雲端部署模型領域的員工體驗管理市場價值將大幅成長。基於雲端的解決方案提供的可擴展性和靈活性能夠無縫適應不斷變化的組織需求。遠端和混合工作模式的日益普及正在加速對基於雲端的 EXM 解決方案的需求。雲端部署的成本效益和可訪問性使其對各種規模的企業都具有吸引力。

從地區來看，由於經濟的快速發展和工業化，亞太地區EXM市場規模從2024年到2032年將以超過9%的CAGR成長。對提高員工敬業度和生產力的解決方案的高需求正在增加 EXM 解決方案在整個地區的吸引力。工作場所擴大採用技術以及遠距工作的興起也推動了對數位 EXM 平台的需求。對員工福祉和滿意度的日益重視促使組織在整個地區投資 EXM 解決方案。

產業生態系統分析
供應商格局
- 軟體供應商
- 服務供應商
- 技術提供者
- 終端用戶
利潤率分析
技術與創新格局
專利分析
重要新聞和舉措
監管環境
衝擊力
- 成長動力
  - 遠距工作的興起
  - 日益關注員工福祉
  - 數位轉型不斷推動
  - 日益關注多元、公平和包容 (DEI)
- 產業陷阱與挑戰
  - 缺乏與員工需求的一致性
  - 過度依賴技術
成長潛力分析
波特的分析
PESTEL分析

第 4 章：競爭格局

介紹
公司市佔率分析
競爭定位矩陣
戰略展望矩陣

第 5 章：市場估計與預測：按組成部分，2018-2032 年

主要趨勢
軟體
- 員工參與平台
- 學習和開發工具
- 績效管理軟體
- 員工回饋和調查
- 員工福祉解決方案
- 人力資源分析和見解
- 入職和離職解決方案
- 其他
服務
- 諮詢及諮詢服務
- 實施和整合服務
- 培訓和支援服務
- 託管服務

第 6 章：市場估計與預測：依組織規模，2018-2032 年

主要趨勢
中小企業
大型企業

第 7 章：市場估計與預測：按部署模型，2018-2032

主要趨勢
現場
雲

第 8 章：市場估計與預測：按最終用戶，2018-2032 年

主要趨勢
BFSI
製造業
零售
資訊科技與科技
衛生保健
政府和公共部門
款待
其他

第 9 章：市場估計與預測：按地區，2018-2032 年

主要趨勢
北美洲
- 美國
- 加拿大
歐洲
- 英國
- 德國
- 法國
- 義大利
- 西班牙
- 北歐人
- 歐洲其他地區
亞太地區
- 中國
- 印度
- 日本
- 澳洲
- 韓國
- 東南亞
- 亞太地區其他地區
拉丁美洲
- 巴西
- 墨西哥
- 阿根廷
- 拉丁美洲其他地區
MEA
- 南非
- 沙烏地阿拉伯
- 阿拉伯聯合大公國
- MEA 的其餘部分

第 10 章：公司簡介

15Five
Achievers Solutions Inc.
ADP Inc.
Bamboo HR LLC
Ceridian (Dayforce)
Cornerstone OnDemand Inc.
Culture Amp Pty Ltd
IBM Kenexa
InMoment
Kazoo
Kronos Inc.
Limeade
Microsoft Corp.
Oracle Corp
Qualtrics
Salesforce Inc.
SAP SE
ServiceNow Inc.
SurveyMonkey Inc.
Workday Inc.

簡介目錄

Product Code: 8080

Employee Experience Management Market size is projected to expand at over 6.5% CAGR from 2024 to 2032. The rising emphasis on employee well-being and satisfaction is increasing the recognition of their direct impact on productivity and retention. The adoption of remote and hybrid work models, accelerated by the COVID-19 pandemic is escalating the need for effective employee experience management (EXM) tools to ensure engagement and connectivity among dispersed teams.

Significant developments including AI-driven analytics and personalized feedback mechanisms are enhancing the capabilities of EXM platforms, making them more appealing to organizations seeking to optimize their workforce experience. The increasing focus on diversity, equity, and inclusion initiatives within workplaces is driving innovations in EXM tools to facilitate inclusivity and fairness. For instance, in May 2023, Genesys, a customer experience and call center technology provider, introduced Genesys Cloud EX, a workforce management solution driven by AI, for elevating the experiences of contact center employees.

The employee experience management industry is segregated into component, organization size, deployment model, end-user, and region.

Based on component, the market value from the service segment is anticipated to depict substantial growth between 2024 and 2032. This is due to the increasing demand for consulting and advisory services to help organizations design and implement effective employee experience strategies. Lately, there has been a growing need for training and support services to ensure the successful deployment and utilization of EXM solutions. Service providers are also offering tailored solutions and expertise, further adding to the segment growth.

Employee experience management market value from the cloud deployment model segment will rise at significant rate until 2032. The scalability and flexibility offered by cloud-based solutions is enabling seamless adaptation to evolving organizational needs. The growing adoption of remote and hybrid work models is accelerating the demand for cloud-based EXM solutions. The cost-effectiveness and accessibility of cloud deployments makes them attractive to businesses of all sizes.

Regionally, the Asia Pacific EXM market size will expand at over 9% CAGR from 2024 to 2032, on account of the rapid economic development and industrialization. The high demand for solutions that enhance employee engagement and productivity is increasing the appeal of EXM solutions across the region. The increasing adoption of technology in workplaces and the rise of remote work are also fueling the need for digital EXM platforms. The growing emphasis on employee well-being and satisfaction is prompting organizations to invest in EXM solutions across the region.

Chapter 1 Methodology & Scope

1.1 Market scope & definitions
1.2 Base estimates & calculations
1.3 Forecast calculations
1.4 Data sources
- 1.4.1 Primary
- 1.4.2 Secondary
  - 1.4.2.1 Paid sources
  - 1.4.2.2 Public sources

Chapter 2 Executive Summary

2.1 Industry 360 degree synopsis, 2018-2032

Chapter 3 Industry Insights

3.1 Industry ecosystem analysis
3.2 Supplier landscape
- 3.2.1 Software providers
- 3.2.2 Service providers
- 3.2.3 Technology providers
- 3.2.4 End users
3.3 Profit margin analysis
3.4 Technology & innovation landscape
3.5 Patent analysis
3.6 Key news & initiatives
3.7 Regulatory landscape
3.8 Impact forces
- 3.8.1 Growth drivers
  - 3.8.1.1 Rise of remote work
  - 3.8.1.2 Increasing focus on employee well-being
  - 3.8.1.3 Growing digital transformation
  - 3.8.1.4 Rising focus on diversity, equity, and inclusion (DEI)
- 3.8.2 Industry pitfalls & challenges
  - 3.8.2.1 Lack of alignment with employee needs
  - 3.8.2.2 Overreliance on technology
3.9 Growth potential analysis
3.10 Porter's analysis
- 3.10.1 Supplier power
- 3.10.2 Buyer power
- 3.10.3 Threat of new entrants
- 3.10.4 Threat of substitutes
- 3.10.5 Industry rivalry
3.11 PESTEL analysis

Chapter 4 Competitive Landscape, 2023

4.1 Introduction
4.2 Company market share analysis
4.3 Competitive positioning matrix
4.4 Strategic outlook matrix

Chapter 5 Market Estimates & Forecast, By Component, 2018-2032 (USD Billion)

5.1 Key trends
5.2 Software
- 5.2.1 Employee engagement platforms
- 5.2.2 Learning & development tools
- 5.2.3 Performance management software
- 5.2.4 Employee feedback & surveys
- 5.2.5 Employee well-being solutions
- 5.2.6 HR analytics & insights
- 5.2.7 Onboarding & offboarding solutions
- 5.2.8 Others
5.3 Service
- 5.3.1 Consulting & advisory service
- 5.3.2 Implementation & integration service
- 5.3.3 Training & support service
- 5.3.4 Managed service

Chapter 6 Market Estimates & Forecast, By Organization Size, 2018-2032 (USD Billion)

6.1 Key trends
6.2 SMEs
6.3 Large enterprises

Chapter 7 Market Estimates & Forecast, By Deployment Model, 2018-2032 (USD Billion)

7.1 Key trends
7.2 On premises
7.3 Cloud

Chapter 8 Market Estimates & Forecast, By End User, 2018-2032 (USD Billion)

8.1 Key trends
8.2 BFSI
8.3 Manufacturing
8.4 Retail
8.5 IT & technology
8.6 Healthcare
8.7 Government & public sector
8.8 Hospitality
8.9 Others

Chapter 9 Market Estimates & Forecast, By Region, 2018-2032 (USD Billion)

9.1 Key trends
9.2 North America
- 9.2.1 U.S.
- 9.2.2 Canada
9.3 Europe
- 9.3.1 UK
- 9.3.2 Germany
- 9.3.3 France
- 9.3.4 Italy
- 9.3.5 Spain
- 9.3.6 Nordics
- 9.3.7 Rest of Europe
9.4 Asia Pacific
- 9.4.1 China
- 9.4.2 India
- 9.4.3 Japan
- 9.4.4 Australia
- 9.4.5 South Korea
- 9.4.6 Southeast Asia
- 9.4.7 Rest of Asia Pacific
9.5 Latin America
- 9.5.1 Brazil
- 9.5.2 Mexico
- 9.5.3 Argentina
- 9.5.4 Rest of Latin America
9.6 MEA
- 9.6.1 South Africa
- 9.6.2 Saudi Arabia
- 9.6.3 UAE
- 9.6.4 Rest of MEA