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市場調查報告書
商品編碼
1535647

雲端 IT 服務管理 (ITSM) 市場規模 - 按組件（解決方案、服務）、組織規模（大型企業、中小企業）、部署模型（公共、私有、混合）、最終用戶產業和預測，2024 年至 2032 年

Cloud IT Service Management (ITSM) Market Size - By Component (Solution, Services), By Organization Size (Large Enterprises, SMEs), By Deployment Model (Public, Private, Hybrid), By End-User Industry & Forecast, 2024 - 2032
出版日期: | 出版商: Global Market Insights Inc. | 英文 250 Pages | 商品交期: 2-3個工作天內

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簡介目錄

在新興公司服務擴張的推動下，2024 年至 2032 年間，全球雲端 IT 服務管理 (ITSM) 市場的複合年成長率將超過 12.5%。隨著企業擴大採用雲端為基礎的解決方案，對高效且可擴展的 ITSM 工具的需求變得至關重要。雲端 ITSM 平台具有更高的靈活性、成本效率和增強的可擴展性等優勢，對於旨在簡化 IT 營運和支援不斷成長的服務的公司來說至關重要。例如，2022 年 12 月，Atlassian 旨在透過 Jira 服務管理的新功能來增強基礎設施和營運 (I&O) 團隊的 IT 服務管理 (ITSM)。在 High-Velocity Atlassian ITSM 活動中，該公司概述了其為幫助 I&O 團隊更有效率地運作並實現卓越業務成果所做的努力。

新興公司正在利用雲端 ITSM 來最佳化服務交付、增強客戶體驗並支援複雜的多雲環境。遠端管理 IT 服務以及與各種雲端應用程式整合的能力是推動市場需求的關鍵因素。隨著公司擴大其服務範圍，對強大且適應性強的 ITSM 系統的需求繼續推動市場成長和技術進步。

整個雲端 IT 服務管理 (ITSM) 產業根據元件、組織規模、部署模型、最終用戶和區域進行分類。

根據組織規模，中小企業的雲端IT 服務管理(ITSM) 市場收入將從2024 年到2032 年實現令人稱讚的複合年成長率。效益和可擴展性。這些雲端平台使中小企業能夠簡化 IT 營運、增強服務交付並有效管理資源，而無需大量的本地基礎設施。以較低的前期成本和最少的維護存取先進的 ITSM 工具的能力對於小型企業尤其有吸引力。隨著中小企業的發展及其 IT 需求變得更加複雜，雲端 ITSM 解決方案提供了擴展營運和改進服務管理所需的敏捷性和支援。

就最終用戶而言，IT和電信領域將在2024年至2032年顯著成長。隨著 IT 和電信公司擴展其服務並採用更複雜的技術，他們需要強大的 ITSM 解決方案來簡化營運、確保可靠性並增強客戶支援。向基於雲端的 ITSM 的轉變使這些行業能夠更有效地管理資源、降低成本並改善整體服務交付，從而推動市場成長。

歐洲雲端IT 服務管理(ITSM) 市場從2024 年到2032 年將呈現顯著的複合年成長率。確保遵守嚴格的資料保護法規。雲端 ITSM 平台的可擴展性和成本效益使其對尋求最佳化 IT 服務交付同時管理多樣化和複雜 IT 環境的組織特別有吸引力。此外，促進創新和敏捷 IT 實踐的政府措施和產業趨勢也進一步推動了整個歐洲對雲端 ITSM 解決方案的需求。

目錄

第 1 章：方法與範圍

第 2 章：執行摘要

第 3 章：產業洞察

  • 產業生態系統分析
  • 供應商格局
    • 雲端服務供應商
    • 雲端ITSM解決方案提供商
    • 技術提供者
    • 系統整合商
    • 最終用戶
  • 利潤率分析
  • 技術與創新格局
  • 專利分析
  • 重要新聞和舉措
  • 監管環境
  • 衝擊力
    • 成長動力
      • 遠距工作的興起和強大協作的需求
      • 不斷將自動化和人工智慧整合到雲端 ITSM 解決方案中
      • 發展中國家中小企業的激增
      • 企業越來越重視創新和自動化
    • 產業陷阱與挑戰
      • 資料隱私和安全問題
      • 整合和監管挑戰
  • 成長潛力分析
  • 波特的分析
  • PESTEL分析

第 4 章：競爭格局

  • 介紹
  • 公司市佔率分析
  • 競爭定位矩陣
  • 戰略展望矩陣

第 5 章：市場估計與預測：按組成部分，2021 - 2032 年

  • 主要趨勢
  • 解決方案
  • 服務

第 6 章：市場估計與預測：依組織規模，2021 - 2032 年

  • 主要趨勢
  • 大型企業
  • 中小企業

第 7 章：市場估計與預測：按部署模型，2021 - 2032 年

  • 主要趨勢
  • 公共雲端
  • 私有雲端
  • 混合雲端

第 8 章：市場估計與預測：按最終用戶產業，2021 - 2032 年

  • 主要趨勢
  • BFSI
  • 資訊科技與電信
  • 政府
  • 零售
  • 衛生保健
  • 能源與公用事業
  • 製造業
  • 媒體和娛樂
  • 其他

第 9 章：市場估計與預測：按地區，2021 - 2032

  • 主要趨勢
  • 北美洲
    • 美國
    • 加拿大
  • 歐洲
    • 英國
    • 德國
    • 法國
    • 義大利
    • 西班牙
    • 俄羅斯
    • 北歐人
    • 歐洲其他地區
  • 亞太地區
    • 中國
    • 印度
    • 日本
    • 韓國
    • 澳新銀行
    • 東南亞
    • 亞太地區其他地區
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 阿根廷
    • 拉丁美洲其他地區
  • MEA
    • 南非
    • 阿拉伯聯合大公國
    • 沙烏地阿拉伯
    • MEA 的其餘部分

第 10 章：公司簡介

  • Atlassian Inc.
  • Axios Systems PLC
  • BMC Software Inc.
  • Broadcom Inc
  • Citrix Systems Inc.
  • EasyVista
  • Freshworks
  • Hewlett Packard Enterprise (HPE)
  • IBM Corporation
  • Ivanti Inc.
  • ManageEngine (Zoho Corporation)
  • Microsoft Corporation
  • Open Text Corporation
  • Servicenow Inc.
  • Solarwinds
  • Sunrise Software Ltd.
  • Zendesk
簡介目錄
Product Code: 9806

Global Cloud IT Service Management (ITSM) Market will witness over 12.5% CAGR between 2024 and 2032, driven by the expansion of services by rising companies. As businesses increasingly adopt cloud-based solutions, the need for efficient and scalable ITSM tools becomes critical. Cloud ITSM platforms offer advantages such as improved flexibility, cost-efficiency, and enhanced scalability essential for companies aiming to streamline their IT operations and support a growing array of services. For instance, in December 2022, Atlassian aimed to enhance IT service management (ITSM) for infrastructure and operations (I&O) teams with new features for Jira Service Management. During its High-Velocity Atlassian ITSM event, the company outlined its efforts to empower I&O teams to operate more efficiently and achieve superior business results.

Emerging companies are leveraging cloud ITSM to optimize service delivery, enhance customer experiences, and support complex, multi-cloud environments. The ability to manage IT services remotely and integrate with various cloud applications is a key factor driving market demand. As companies expand their service offerings, the need for robust and adaptive ITSM systems continues to drive market growth and technological advancements.

The overall Cloud IT Service Management (ITSM) Industry is classified based on the component, organization size, deployment model, end-users, and region.

Based on organization size, the cloud IT service management (ITSM) market revenue from the SMEs segment will register a commendable CAGR from 2024 to 2032. SMEs are turning to cloud-based ITSM solutions for their flexibility, cost-effectiveness, and scalability. These cloud platforms enable SMEs to streamline IT operations, enhance service delivery, and manage resources efficiently without the need for extensive on-premises infrastructure. The ability to access advanced ITSM tools with lower upfront costs and minimal maintenance is particularly attractive to smaller businesses. As SMEs grow and their IT needs become more complex, cloud ITSM solutions offer the agility and support required to scale operations and improve service management.

In terms of end-user, the IT and Telecom segment will witness an appreciable growth from 2024 to 2032. Cloud ITSM platforms offer enhanced flexibility, real-time monitoring, and integrated service management capabilities that are crucial for these industries. As IT and telecom companies expand their services and adopt more sophisticated technologies, they require robust ITSM solutions to streamline operations, ensure reliability, and enhance customer support. The shift towards cloud-based ITSM enables these sectors to manage resources more effectively, reduce costs, and improve overall service delivery, driving market growth.

Europe cloud IT service management (ITSM) market will exhibit a notable CAGR from 2024 to 2032. European businesses are increasingly adopting cloud-based ITSM solutions to enhance operational flexibility, streamline IT processes, and ensure compliance with stringent data protection regulations. The scalability and cost-effectiveness of cloud ITSM platforms make them particularly appealing to organizations seeking to optimize their IT service delivery while managing diverse and complex IT environments. Additionally, government initiatives and industry trends promoting innovation and agile IT practices are further fueling the demand for cloud ITSM solutions across Europe.

Table of Contents

Chapter 1 Methodology & Scope

  • 1.1 Market scope & definition
  • 1.2 Research design
    • 1.2.1 Research approach
    • 1.2.2 Data collection methods
  • 1.3 Base estimates & calculations
    • 1.3.1 Base year calculation
    • 1.3.2 Key trends for market estimation
  • 1.4 Forecast model
  • 1.5 Primary research and validation
    • 1.5.1 Primary sources
    • 1.5.2 Data mining sources

Chapter 2 Executive Summary

  • 2.1 Industry 360° synopsis, 2021 - 2032

Chapter 3 Industry Insights

  • 3.1 Industry ecosystem analysis
  • 3.2 Supplier landscape
    • 3.2.1 Cloud service providers
    • 3.2.2 Cloud ITSM solution providers
    • 3.2.3 Technology providers
    • 3.2.4 System integrators
    • 3.2.5 End users
  • 3.3 Profit margin analysis
  • 3.4 Technology & innovation landscape
  • 3.5 Patent analysis
  • 3.6 Key news & initiatives
  • 3.7 Regulatory landscape
  • 3.8 Impact forces
    • 3.8.1 Growth drivers
      • 3.8.1.1 Rise of remote work and need for robust collaboration
      • 3.8.1.2 Growing automation and AI integration into cloud ITSM solutions
      • 3.8.1.3 Proliferation of SMEs in developing countries
      • 3.8.1.4 Increasing focus of businesses on innovation and automation
    • 3.8.2 Industry pitfalls & challenges
      • 3.8.2.1 Data privacy and security concerns
      • 3.8.2.2 Integration and regulatory challenges
  • 3.9 Growth potential analysis
  • 3.10 Porter's analysis
  • 3.11 PESTEL analysis

Chapter 4 Competitive Landscape, 2023

  • 4.1 Introduction
  • 4.2 Company market share analysis
  • 4.3 Competitive positioning matrix
  • 4.4 Strategic outlook matrix

Chapter 5 Market Estimates & Forecast, By Component, 2021 - 2032 ($Mn)

  • 5.1 Key trends
  • 5.2 Solution
  • 5.3 Services

Chapter 6 Market Estimates & Forecast, By Organization Size, 2021 - 2032 ($Mn)

  • 6.1 Key trends
  • 6.2 Large enterprises
  • 6.3 SMEs

Chapter 7 Market Estimates & Forecast, By Deployment Model, 2021 - 2032 ($Mn)

  • 7.1 Key trends
  • 7.2 Public cloud
  • 7.3 Private cloud
  • 7.4 Hybrid cloud

Chapter 8 Market Estimates & Forecast, By End-User Industry, 2021 - 2032 ($Mn)

  • 8.1 Key trends
  • 8.2 BFSI
  • 8.3 IT & telecom
  • 8.4 Government
  • 8.5 Retail
  • 8.6 Healthcare
  • 8.7 Energy & utilities
  • 8.8 Manufacturing
  • 8.9 Media and entertainment
  • 8.10 Others

Chapter 9 Market Estimates & Forecast, By Region, 2021 - 2032 ($Mn)

  • 9.1 Key trends
  • 9.2 North America
    • 9.2.1 U.S.
    • 9.2.2 Canada
  • 9.3 Europe
    • 9.3.1 UK
    • 9.3.2 Germany
    • 9.3.3 France
    • 9.3.4 Italy
    • 9.3.5 Spain
    • 9.3.6 Russia
    • 9.3.7 Nordics
    • 9.3.8 Rest of Europe
  • 9.4 Asia Pacific
    • 9.4.1 China
    • 9.4.2 India
    • 9.4.3 Japan
    • 9.4.4 South Korea
    • 9.4.5 ANZ
    • 9.4.6 Southeast Asia
    • 9.4.7 Rest of Asia Pacific
  • 9.5 Latin America
    • 9.5.1 Brazil
    • 9.5.2 Mexico
    • 9.5.3 Argentina
    • 9.5.4 Rest of Latin America
  • 9.6 MEA
    • 9.6.1 South Africa
    • 9.6.2 UAE
    • 9.6.3 Saudi Arabia
    • 9.6.4 Rest of MEA

Chapter 10 Company Profiles

  • 10.1 Atlassian Inc.
  • 10.2 Axios Systems PLC
  • 10.3 BMC Software Inc.
  • 10.4 Broadcom Inc
  • 10.5 Citrix Systems Inc.
  • 10.6 EasyVista
  • 10.7 Freshworks
  • 10.8 Hewlett Packard Enterprise (HPE)
  • 10.9 IBM Corporation
  • 10.10 Ivanti Inc.
  • 10.11 ManageEngine (Zoho Corporation)
  • 10.12 Microsoft Corporation
  • 10.13 Open Text Corporation
  • 10.14 Servicenow Inc.
  • 10.15 Solarwinds
  • 10.16 Sunrise Software Ltd.
  • 10.17 Zendesk