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2024-2032 年即時聊天軟體市場報告（按類型、部署類型、應用程式和地區）

Live Chat Software Market Report by Type, Deployment Type, Application, and Region 2024-2032

出版日期: 2024年08月10日 | 出版商:

IMARC | 英文 146 Pages | 商品交期: 2-3個工作天內

價格

簡介目錄圖表

2023 年，IMARC Group即時聊天軟體市場規模達到 10.693 億美元。

組織和線上企業利用即時聊天軟體來提供即時的客戶支援和即時資訊。它提供快速回應、個人化的客戶體驗以及主動的全通路支持，從而顯著提高銷售和客戶忠誠度。它還提供有用的資料點和可衡量的指標，幫助公司最佳化客戶支援和捕獲潛在客戶。因此，它廣泛應用於全球的醫療保健、汽車、航空航太、房地產、資訊科技 (IT) 和電信、旅遊和旅遊、教育和培訓以及銀行、金融服務和保險 (BFSI) 產業。

由於冠狀病毒病（COVID-19）的突然爆發，各國政府實施了全面封鎖。因此，透過線下分銷管道銷售產品的企業已暫時關閉。這反過來又增加了電子商務通路上食品和不同產品的銷量，並增加了對即時聊天軟體的需求，以提供 24X7 客戶支援並解決他們的疑問和問題。除此之外，由於快速的城市化，各種中小企業正在部署基於雲端的即時聊天軟體，以提供增強的用戶體驗並擴大其市場範圍。此外，領先的參與者正在提供額外的功能，例如共同瀏覽和螢幕共享、社交媒體整合、自動彈出訊息和行動支持，這增加了各行業即時聊天軟體的採用，並改善了客戶關係管理（客戶關係管理）。

本報告回答的關鍵問題

2023 年全球即時聊天軟體市場規模有多大？ 2024-2032年全球即時聊天軟體市場的預期成長率是多少？
推動全球即時聊天軟體市場的關鍵因素是什麼？
COVID-19 對全球即時聊天軟體市場有何影響？
全球即時聊天軟體市場按類型分類是怎樣的？
根據部署類型，全球即時聊天軟體市場的細分如何？
全球即時聊天軟體市場按應用分類是怎樣的？
全球即時聊天軟體市場的主要區域有哪些？
誰是全球即時聊天軟體市場的主要參與者/公司？

BFSI
- 市場趨勢
- 市場預測
資訊科技與諮詢
- 市場趨勢
- 市場預測
零售與電子商務
- 市場趨勢
- 市場預測
旅遊和酒店業
- 市場趨勢
- 市場預測
電信
- 市場趨勢
- 市場預測
衛生保健
- 市場趨勢
- 市場預測
教育
- 市場趨勢
- 市場預測
其他
- 市場趨勢
- 市場預測

第 9 章：市場區隔：按地區

北美洲
- 美國
- 加拿大
亞太地區
- 中國
- 日本
- 印度
- 韓國
- 澳洲
- 印尼
- 其他
歐洲
- 德國
- 法國
- 英國
- 義大利
- 西班牙
- 俄羅斯
- 其他
拉丁美洲
- 巴西
- 墨西哥
- 其他
中東和非洲
- 市場趨勢
- 市場細分：按國家/地區
- 市場預測

第 10 章：SWOT 分析

概述
優勢
弱點
機會
威脅

第 11 章：價值鏈分析

第 12 章：波特五力分析

概述
買家的議價能力
供應商的議價能力
競爭程度
新進入者的威脅
替代品的威脅

第 13 章：價格分析

第14章：競爭格局

市場結構
關鍵參與者
關鍵參與者簡介
- Comm100 Network Corporation
- Freshdesk Inc. (Freshworks Inc.)
- Kayako
- LiveChat Inc.
- Liveperson Inc.
- Logmein Inc.
- Provide Support LLC
- Pure Chat Inc.
- SnapEngage LLC
- Zendesk Inc.

簡介目錄圖表

Product Code: SR112024A2512

The global live chat software market size reached US$ 1,069.3 Million in 2023. Looking forward, IMARC Group expects the market to reach US$ 2,060.3 Million by 2032, exhibiting a growth rate (CAGR) of 7.3% during 2024-2032.

Live chat software is utilized by organizations and online ventures for providing immediate customer support and information in real-time. It offers quick responses, personalized customer experience, and proactive and omnichannel support, which significantly boosts sales and customer loyalty. It also provides useful data points and measurable metrics that assist the firm in optimizing customer support and capturing leads. Consequently, it finds extensive application in the healthcare, automotive, aerospace, real estate, information technology (IT) and telecommunication, travel and tourism, education and training, and banking, financial services and insurance (BFSI) industries across the globe.

Due to the sudden outbreak of the coronavirus disease (COVID-19), governments of various countries have imposed complete lockdowns. Consequently, businesses that sell their products through offline distribution channels have been closed temporarily. This, in turn, has increased the sales of food items and different products on e-commerce channels and escalated the demand for live chat software to provide 24X7 customer support and resolve their queries and issues. Other than this, on account of rapid urbanization, various small-medium enterprises (SMEs) are deploying cloud-based live chat software to provide enhanced user experience and expand their market reach. Furthermore, leading players are offering additional features, such as co-browsing and screen-sharing, social media integration, automated pop-up messages and mobile support, which is increasing the adoption of live chat software across various industries and improving their customer relationship management (CRM).

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the global live chat software market report, along with forecasts at the global, regional and country levels from 2024-2032. Our report has categorized the market based on type, deployment type and application.

Breakup by Type:

Informational Live Chat Systems

Customer Service Live Chat Systems

Sales Live Chat Systems

Breakup by Deployment Type:

Cloud-based

On-premises

Breakup by Application:

BFSI

IT and Consulting

Retail and E-commerce

Travel and Hospitality

Telecommunication

Healthcare

Education

Others

Breakup by Region:

North America

United States

Canada

Asia Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

Competitive Landscape:

The report has also analysed the competitive landscape of the market with some of the key players being Comm100 Network Corporation, Freshdesk Inc. (Freshworks Inc.), Kayako, LiveChat Inc., Liveperson Inc., Logmein Inc., Provide Support LLC, Pure Chat Inc., SnapEngage LLC and Zendesk Inc.

Key Questions Answered in This Report

1. What was the size of the global live chat software market in 2023?
2. What is the expected growth rate of the global live chat software market during 2024-2032?
3. What are the key factors driving the global live chat software market?
4. What has been the impact of COVID-19 on the global live chat software market?
5. What is the breakup of the global live chat software market based on the type?
6. What is the breakup of the global live chat software market based on the deployment type?
7. What is the breakup of the global live chat software market based on application?
8. What are the key regions in the global live chat software market?
9. Who are the key players/companies in the global live chat software market?

1 Preface

2 Scope and Methodology

2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
- 2.3.1 Primary Sources
- 2.3.2 Secondary Sources
2.4 Market Estimation
- 2.4.1 Bottom-Up Approach
- 2.4.2 Top-Down Approach
2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

4.1 Overview
4.2 Key Industry Trends

5 Global Live Chat Software Market

5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast

6 Market Breakup by Type

6.1 Informational Live Chat Systems
- 6.1.1 Market Trends
- 6.1.2 Market Forecast
6.2 Customer Service Live Chat Systems
- 6.2.1 Market Trends
- 6.2.2 Market Forecast
6.3 Sales Live Chat Systems
- 6.3.1 Market Trends
- 6.3.2 Market Forecast

7 Market Breakup by Deployment Type

7.1 Cloud-based
- 7.1.1 Market Trends
- 7.1.2 Market Forecast
7.2 On-premises
- 7.2.1 Market Trends
- 7.2.2 Market Forecast

8 Market Breakup by Application

8.1 BFSI
- 8.1.1 Market Trends
- 8.1.2 Market Forecast
8.2 IT and Consulting
- 8.2.1 Market Trends
- 8.2.2 Market Forecast
8.3 Retail and E-Commerce
- 8.3.1 Market Trends
- 8.3.2 Market Forecast
8.4 Travel and Hospitality
- 8.4.1 Market Trends
- 8.4.2 Market Forecast
8.5 Telecommunication
- 8.5.1 Market Trends
- 8.5.2 Market Forecast
8.6 Healthcare
- 8.6.1 Market Trends
- 8.6.2 Market Forecast
8.7 Education
- 8.7.1 Market Trends
- 8.7.2 Market Forecast
8.8 Others
- 8.8.1 Market Trends
- 8.8.2 Market Forecast

9 Market Breakup by Region

9.1 North America
- 9.1.1 United States
  - 9.1.1.1 Market Trends
  - 9.1.1.2 Market Forecast
- 9.1.2 Canada
  - 9.1.2.1 Market Trends
  - 9.1.2.2 Market Forecast
9.2 Asia Pacific
- 9.2.1 China
  - 9.2.1.1 Market Trends
  - 9.2.1.2 Market Forecast
- 9.2.2 Japan
  - 9.2.2.1 Market Trends
  - 9.2.2.2 Market Forecast
- 9.2.3 India
  - 9.2.3.1 Market Trends
  - 9.2.3.2 Market Forecast
- 9.2.4 South Korea
  - 9.2.4.1 Market Trends
  - 9.2.4.2 Market Forecast
- 9.2.5 Australia
  - 9.2.5.1 Market Trends
  - 9.2.5.2 Market Forecast
- 9.2.6 Indonesia
  - 9.2.6.1 Market Trends
  - 9.2.6.2 Market Forecast
- 9.2.7 Others
  - 9.2.7.1 Market Trends
  - 9.2.7.2 Market Forecast
9.3 Europe
- 9.3.1 Germany
  - 9.3.1.1 Market Trends
  - 9.3.1.2 Market Forecast
- 9.3.2 France
  - 9.3.2.1 Market Trends
  - 9.3.2.2 Market Forecast
- 9.3.3 United Kingdom
  - 9.3.3.1 Market Trends
  - 9.3.3.2 Market Forecast
- 9.3.4 Italy
  - 9.3.4.1 Market Trends
  - 9.3.4.2 Market Forecast
- 9.3.5 Spain
  - 9.3.5.1 Market Trends
  - 9.3.5.2 Market Forecast
- 9.3.6 Russia
  - 9.3.6.1 Market Trends
  - 9.3.6.2 Market Forecast
- 9.3.7 Others
  - 9.3.7.1 Market Trends
  - 9.3.7.2 Market Forecast
9.4 Latin America
- 9.4.1 Brazil
  - 9.4.1.1 Market Trends
  - 9.4.1.2 Market Forecast
- 9.4.2 Mexico
  - 9.4.2.1 Market Trends
  - 9.4.2.2 Market Forecast
- 9.4.3 Others
  - 9.4.3.1 Market Trends
  - 9.4.3.2 Market Forecast
9.5 Middle East and Africa
- 9.5.1 Market Trends
- 9.5.2 Market Breakup by Country
- 9.5.3 Market Forecast

10 SWOT Analysis

10.1 Overview
10.2 Strengths
10.3 Weaknesses
10.4 Opportunities
10.5 Threats

11 Value Chain Analysis

12 Porters Five Forces Analysis

12.1 Overview
12.2 Bargaining Power of Buyers
12.3 Bargaining Power of Suppliers
12.4 Degree of Competition
12.5 Threat of New Entrants
12.6 Threat of Substitutes

13 Price Analysis

14 Competitive Landscape

14.1 Market Structure
14.2 Key Players
14.3 Profiles of Key Players
- 14.3.1 Comm100 Network Corporation
  - 14.3.1.1 Company Overview
  - 14.3.1.2 Product Portfolio
- 14.3.2 Freshdesk Inc. (Freshworks Inc.)
  - 14.3.2.1 Company Overview
  - 14.3.2.2 Product Portfolio
- 14.3.3 Kayako
  - 14.3.3.1 Company Overview
  - 14.3.3.2 Product Portfolio
  - 14.3.3.3 Financials
- 14.3.4 LiveChat Inc.
  - 14.3.4.1 Company Overview
  - 14.3.4.2 Product Portfolio
  - 14.3.4.3 Financials
- 14.3.5 Liveperson Inc.
  - 14.3.5.1 Company Overview
  - 14.3.5.2 Product Portfolio
  - 14.3.5.3 Financials
  - 14.3.5.4 SWOT Analysis
- 14.3.6 Logmein Inc.
  - 14.3.6.1 Company Overview
  - 14.3.6.2 Product Portfolio
  - 14.3.6.3 Financials
  - 14.3.6.4 SWOT Analysis
- 14.3.7 Provide Support LLC
  - 14.3.7.1 Company Overview
  - 14.3.7.2 Product Portfolio
- 14.3.8 Pure Chat Inc.
  - 14.3.8.1 Company Overview
  - 14.3.8.2 Product Portfolio
- 14.3.9 SnapEngage LLC
  - 14.3.9.1 Company Overview
  - 14.3.9.2 Product Portfolio
- 14.3.10 Zendesk Inc.
  - 14.3.10.1 Company Overview
  - 14.3.10.2 Product Portfolio
  - 14.3.10.3 Financials

簡介目錄圖表

List of Figures

Figure 1: Global: Live Chat Software Market: Major Drivers and Challenges
Figure 2: Global: Live Chat Software Market: Sales Value (in Million US$), 2018-2023
Figure 3: Global: Live Chat Software Market: Breakup by Type (in %), 2023
Figure 4: Global: Live Chat Software Market: Breakup by Deployment Type (in %), 2023
Figure 5: Global: Live Chat Software Market: Breakup by Application (in %), 2023
Figure 6: Global: Live Chat Software Market: Breakup by Region (in %), 2023
Figure 7: Global: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 8: Global: Live Chat Software (Informational Live Chat Systems) Market: Sales Value (in Million US$), 2018 & 2023
Figure 9: Global: Live Chat Software (Informational Live Chat Systems) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 10: Global: Live Chat Software (Customer Service Live Chat Systems) Market: Sales Value (in Million US$), 2018 & 2023
Figure 11: Global: Live Chat Software (Customer Service Live Chat Systems) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 12: Global: Live Chat Software (Sales Live Chat Systems) Market: Sales Value (in Million US$), 2018 & 2023
Figure 13: Global: Live Chat Software (Sales Live Chat Systems) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 14: Global: Live Chat Software (Cloud-based) Market: Sales Value (in Million US$), 2018 & 2023
Figure 15: Global: Live Chat Software (Cloud-based) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 16: Global: Live Chat Software (On-premises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 17: Global: Live Chat Software (On-premises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 18: Global: Live Chat Software (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
Figure 19: Global: Live Chat Software (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 20: Global: Live Chat Software (IT and Consulting) Market: Sales Value (in Million US$), 2018 & 2023
Figure 21: Global: Live Chat Software (IT and Consulting) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 22: Global: Live Chat Software (Retail and E-commerce) Market: Sales Value (in Million US$), 2018 & 2023
Figure 23: Global: Live Chat Software (Retail and E-commerce) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 24: Global: Live Chat Software (Travel and Hospitality) Market: Sales Value (in Million US$), 2018 & 2023
Figure 25: Global: Live Chat Software (Travel and Hospitality) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 26: Global: Live Chat Software (Telecommunication) Market: Sales Value (in Million US$), 2018 & 2023
Figure 27: Global: Live Chat Software (Telecommunication) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 28: Global: Live Chat Software (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
Figure 29: Global: Live Chat Software (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 30: Global: Live Chat Software (Education) Market: Sales Value (in Million US$), 2018 & 2023
Figure 31: Global: Live Chat Software (Education) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 32: Global: Live Chat Software (Other Applications) Market: Sales Value (in Million US$), 2018 & 2023
Figure 33: Global: Live Chat Software (Other Applications) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 34: North America: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 35: North America: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 36: United States: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 37: United States: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 38: Canada: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 39: Canada: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 40: Asia Pacific: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 41: Asia Pacific: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 42: China: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 43: China: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 44: Japan: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 45: Japan: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 46: India: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 47: India: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 48: South Korea: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 49: South Korea: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 50: Australia: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 51: Australia: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 52: Indonesia: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 53: Indonesia: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 54: Others: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 55: Others: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 56: Europe: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 57: Europe: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 58: Germany: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 59: Germany: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 60: France: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 61: France: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 62: United Kingdom: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 63: United Kingdom: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 64: Italy: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 65: Italy: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 66: Spain: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 67: Spain: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 68: Russia: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 69: Russia: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 70: Others: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 71: Others: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 72: Latin America: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 73: Latin America: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 74: Brazil: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 75: Brazil: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 76: Mexico: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 77: Mexico: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 78: Others: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 79: Others: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 80: Middle East and Africa: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 81: Middle East and Africa: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 82: Global: Live Chat Software Industry: SWOT Analysis
Figure 83: Global: Live Chat Software Industry: Value Chain Analysis
Figure 84: Global: Live Chat Software Industry: Porter's Five Forces Analysis

List of Tables

Table 1: Global: Live Chat Software Market: Key Industry Highlights, 2023 and 2032
Table 2: Global: Live Chat Software Market Forecast: Breakup by Type (in Million US$), 2024-2032
Table 3: Global: Live Chat Software Market Forecast: Breakup by Deployment Type (in Million US$), 2024-2032
Table 4: Global: Live Chat Software Market Forecast: Breakup by Application (in Million US$), 2024-2032
Table 5: Global: Live Chat Software Market Forecast: Breakup by Region (in Million US$), 2024-2032
Table 6: Global: Live Chat Software Market Structure
Table 7: Global: Live Chat Software Market: Key Players

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FAQ

2024-2032 年即時聊天軟體市場報告（按類型、部署類型、應用程式和地區）

Live Chat Software Market Report by Type, Deployment Type, Application, and Region 2024-2032

本報告回答的關鍵問題

目錄

第1章：前言

第 2 章：範圍與方法

第 3 章：執行摘要

第 4 章：簡介

第 5 章：全球即時聊天軟體市場

第 6 章：市場區隔：按類型

第 7 章：市場區隔：依部署類型

第 8 章：市場區隔：按應用

第 9 章：市場區隔：按地區

第 10 章：SWOT 分析

第 11 章：價值鏈分析

第 12 章：波特五力分析

第 13 章：價格分析

第14章：競爭格局

Key Market Segmentation:

Breakup by Type:

Breakup by Deployment Type:

Breakup by Application:

Breakup by Region:

Competitive Landscape:

Key Questions Answered in This Report

Table of Contents

1 Preface

2 Scope and Methodology

3 Executive Summary

4 Introduction

5 Global Live Chat Software Market

6 Market Breakup by Type

7 Market Breakup by Deployment Type

8 Market Breakup by Application

9 Market Breakup by Region

10 SWOT Analysis

11 Value Chain Analysis

12 Porters Five Forces Analysis

13 Price Analysis

14 Competitive Landscape

List of Figures

List of Tables