市場調查報告書
商品編碼
1471050
ServiceNow 商業市場:按服務、最終用戶分類 - 2024-2030 年全球預測ServiceNow Business Market by Services (Customer Service Management, HR Service Delivery, IT Business Management), End-User (Financial Services, Government, Healthcare) - Global Forecast 2024-2030 |
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ServiceNow Business市場規模預計2023年為323.6億美元,預計2024年將達到368.5億美元,2030年將達到820.1億美元,複合年成長率為14.20%。
ServiceNow Business 提供一整套解決方案,可改善客戶經驗、提高流程效率並提高業務績效。透過自動化、安全性和可擴展性有效管理日常業務和客戶互動。 ServiceNow 服務中包含的雲端基礎的應用程式涵蓋服務管理、工作流程自動化、資產追蹤、資料視覺化和系統整合。隨著企業意識到跨各種業務職能的數位轉型的價值,對 ServiceNow 平台的需求不斷成長。透過利用 ServiceNow 服務,組織可以簡化流程、獲得有價值的見解、實現高效運作的統一平台、提供卓越的服務並最佳化整體績效。然而,由於複雜的客製化要求和缺乏內部專業知識,組織在實施 ServiceNow 時面臨挑戰。此外,最終用戶還存在資料安全和合規性問題。組織正在推動 ServiceNow 的採用,以提高客戶滿意度和忠誠度,並專注於增強的客戶服務和體驗。此外,ServiceNow 平台還擁有強大的整合功能的支持,可實現與其他系統和應用程式的無縫連接。組織擴大投資 ServiceNow 平台的創新,以利用用戶體驗、自動化、人工智慧整合、資料分析等方面的進步,以領先於不斷變化的業務需求。
主要市場統計 | |
---|---|
基準年[2023] | 323.6億美元 |
預測年份 [2024] | 368.5億美元 |
預測年份 [2030] | 820.1億美元 |
複合年成長率(%) | 14.20% |
服務 IT 服務管理對 ServiceNow Business 的需求不斷成長
ServiceNow 的 IT 服務管理服務透過自動化服務請求、事件管理、問題管理、變更管理和資產管理來協助公司簡化其 IT 服務營運。 IT 營運管理可最佳化IT基礎設施基礎架構和功能,例如事件管理、基礎設施發現、雲端管理、服務映射和營運智慧。該服務使組織能夠使 IT舉措與業務目標保持一致,包括計劃合管理、需求管理、資源管理和財務管理。另一方面,客戶服務管理專注於改善客戶體驗和改善服務交付,包括案例管理、自助服務入口網站、知識管理和全通路支持,以提供個人化、高效、並透過為客戶提供服務來提高客戶滿意度和忠誠度。人力資源服務交付服務有助於簡化和自動化人力資源流程,包括員工自助服務、個案管理、入職和入職工作流程以及人力資源知識管理。安全營運服務專注於增強安全事件回應和威脅情報,具有安全事件管理、漏洞回應、威脅情報、安全編配和自動化等能力,對於有效識別和回應、主動緩解漏洞和簡化流程至關重要。
最終用戶:拓展ServiceNow業務在金融服務領域的應用
ServiceNow Business 提供病患管理以改善病患體驗,並提供 IT 營運管理以確保關鍵系統的可用性和效能。在金融服務領域,ServiceNow 提供風險管理、監管合規、客戶服務管理,並提高業務效率。製造可以實現流程自動化並增強製造部門之間的協作。 ServiceNow 解決方案還管理資產、供應鏈、品質和設施,以確保生產流程順利進行。 IT 部門可以利用 ServiceNow 增強網路營運並提供可靠的服務。 ServiceNow Business提供IT服務管理、個案管理、保全行動、公民入口網站管理等功能。
區域洞察
在 IT、金融、醫療保健和政府部門突破性技術進步的推動下,ServiceNow Business 在美洲擁有龐大的基本客群。我們與龐大的合作夥伴網路合作,包括美國和加拿大的顧問公司、系統整合商和主機服務供應商。亞太地區為正在進行數位轉型的企業提供 ServiceNow 解決方案的合作夥伴數量也有所增加。 ServiceNow 正在大力投資,以發展印度、中國、日本、韓國、泰國和澳洲中小企業的業務、銷售和合作夥伴關係。許多知名公司與 ServiceNow Solutions 合作,提供滿足各個行業需求的特定產業解決方案和框架。在歐洲,ServiceNow 客戶有嚴格的安全準則,並鼓勵他們引入合規的解決方案。該企業努力考慮法律、技術和組織保障措施,以提供滿足客戶合規義務的產品。
FPNV定位矩陣
FPNV 定位矩陣對於評估 ServiceNow Business 市場至關重要。我們檢視與業務策略和產品滿意度相關的關鍵指標,以對供應商進行全面評估。這種深入的分析使用戶能夠根據自己的要求做出明智的決策。根據評估,供應商被分為四個成功程度不同的像限:前沿(F)、探路者(P)、利基(N)和重要(V)。
市場佔有率分析
市場佔有率分析是一種綜合工具,可對 ServiceNow Business 市場中供應商的現狀進行深入而深入的研究。全面比較和分析供應商在整體收益、基本客群和其他關鍵指標方面的貢獻,以便更好地了解公司的績效及其在爭奪市場佔有率時面臨的挑戰。此外,該分析還提供了對該行業競爭特徵的寶貴見解,包括在研究基準年觀察到的累積、分散主導地位和合併特徵等因素。這種詳細程度的提高使供應商能夠做出更明智的決策並制定有效的策略,從而在市場上獲得競爭優勢。
1. 市場滲透率:提供有關主要企業所服務的市場的全面資訊。
2. 市場開拓:我們深入研究利潤豐厚的新興市場,並分析其在成熟細分市場的滲透率。
3. 市場多元化:提供有關新產品發布、開拓地區、最新發展和投資的詳細資訊。
4. 競爭評估和情報:對主要企業的市場佔有率、策略、產品、認證、監管狀況、專利狀況和製造能力進行全面評估。
5. 產品開發與創新:提供對未來技術、研發活動和突破性產品開發的見解。
1.ServiceNow商業市場的市場規模和預測是多少?
2.ServiceNow Business 市場預測期間需要考慮投資的產品、細分市場、應用程式和領域有哪些?
3.ServiceNow業務市場的技術趨勢和法規結構是什麼?
4.ServiceNow Business市場主要廠商的市場佔有率是多少?
5.進入ServiceNow業務市場的適當型態或策略手段是什麼?
[194 Pages Report] The ServiceNow Business Market size was estimated at USD 32.36 billion in 2023 and expected to reach USD 36.85 billion in 2024, at a CAGR 14.20% to reach USD 82.01 billion by 2030.
ServiceNow businesses offer a comprehensive suite of solutions to enhance customer experience, improve process efficiency, and drive operational performance. It enables organizations to effectively manage their daily operations and customer interactions using automation, security, and scalability. The cloud-based applications included in ServiceNow Services cover service management, workflow automation, asset tracking, data visualization, and system integrations. The need for ServiceNow platforms is increasing as organizations recognize the value of digital transformation across various business functions. By leveraging ServiceNow services, organizations streamline their processes, gain valuable insights, achieve a unified platform for efficient operations, and empower organizations to deliver exceptional service and optimize their overall performance. However, organizations face challenges due to complex customization requirements or a lack of internal expertise when implementing ServiceNow. In addition, end-users also pose issues related to data security and compliance. Organizations are emphasizing enhancing customer services and experiences, driving the adoption of ServiceNow to improve customer satisfaction and loyalty. Additionally, ServiceNow platforms are backed by robust integration capabilities, allowing seamless connectivity with other systems and applications. Organizations are increasingly investing in ServiceNow platform innovation to stay ahead of evolving business needs, leveraging advancements in user experience, automation, AI integration, and data analytics.
KEY MARKET STATISTICS | |
---|---|
Base Year [2023] | USD 32.36 billion |
Estimated Year [2024] | USD 36.85 billion |
Forecast Year [2030] | USD 82.01 billion |
CAGR (%) | 14.20% |
Services: Increasing demand for ServiceNow business for IT service management
ServiceNow's IT service management services help organizations streamline their IT service operations by automating service requests, incident management, problem management, change management, and asset management. IT operation management optimizes IT infrastructure and functions such as event management, infrastructure discovery, cloud management, service mapping, and operational intelligence. This service enables organizations to align IT initiatives with business goals, including project portfolio management, demand management, resource management, and financial management. On the other hand, customer service management focuses on enhancing customer experiences and improving service delivery, such as case management, self-service portals, knowledge management, and omnichannel support to deliver personalized and efficient customer service to gain customer satisfaction and loyalty. HR service delivery services help organizations streamline and automate HR processes such as employee self-service, case management, onboarding/offboarding workflows, and HR knowledge management. Security operations services have emerged to be an essential aspect as they focus on enhancing security incident response and threat intelligence, including features such as security incident management, vulnerability response, threat intelligence, and security orchestration and automation to identify and respond to security incidents effectively, proactively mitigate vulnerabilities, and streamline security operations.
End-User: Expanding the application of ServiceNow business in financial services
The ServiceNow business offers patient management for improving patient experiences and IT operations management for ensuring the availability and performance of critical systems. In the financial service sector, ServiceNow offers risk management, regulatory compliance, and customer service management to improve operational efficiency. The platform enables manufacturers to automate processes and enhance collaboration between production departments. ServiceNow solutions also conducts asset, supply chain, quality, and facilities management to ensure smooth production processes. The IT sector can utilize ServiceNow to enhance network operations to deliver reliable services. The ServiceNow business provides the capabilities for IT service management, case management, security operations, and managing citizen portals.
Regional Insights
ServiceNow business has observed a large customer base across the Americas, driven by the exponential technological advancements in the IT, finance, healthcare, and government sectors. The market has witnessed several collaborations with a vast network of partners, including U.S. and Canadian consulting firms, system integrators, and managed service providers. The Asia-Pacific also has the presence of a rising number of partners who are serving ServiceNow solutions for enterprises meeting digital transformation initiatives. The business has made significant investments in expanding operations, sales, and partnerships across India, China, Japan, South Korea, Thailand, and Australia for catering to small and medium enterprises. Many well-known organizations have formed alliances with ServiceNow solutions, providing industry-specific solutions and frameworks addressing the requirements of different sectors. The European region has raised strict guidelines regarding the security of the users of ServiceNow, which has encouraged the introduction of compliant solutions. The business has been working towards considering legal, technical, and organizational safeguards to offer customers products that meet their compliance obligations.
FPNV Positioning Matrix
The FPNV Positioning Matrix is pivotal in evaluating the ServiceNow Business Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).
Market Share Analysis
The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the ServiceNow Business Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.
Key Company Profiles
The report delves into recent significant developments in the ServiceNow Business Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, Atos SE, Birlasoft, Capgemini SE, Cask LLC, CDW LLC., CGI Group Inc, Cognizant Technology Solutions Corporation, Deloitte Touche Tohmatsu Limited, DXC Technology Company, Ernst & Young Global Limited, Fujitsu Limited, GlideFast Consulting LLC, HCL Technologies Ltd, Hexaware Technologies Limited., Hitachi, Ltd., Infosys Limited, International Business Machines Corporation, KPMG International Limited, LTIMindtree Limited, Nagarro Software Pvt. Ltd., NTT DATA Corporation, ServiceNow, Inc., T-Systems International GmbH, Tech Mahindra Limited., TEKsystems Global Services, LLC, Unisys Corporation, Virtusa Corporation, Wipro Limited, and World Wide Technology.
Market Segmentation & Coverage
1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.
1. What is the market size and forecast of the ServiceNow Business Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the ServiceNow Business Market?
3. What are the technology trends and regulatory frameworks in the ServiceNow Business Market?
4. What is the market share of the leading vendors in the ServiceNow Business Market?
5. Which modes and strategic moves are suitable for entering the ServiceNow Business Market?