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1586006

CRM 外包市場：按類型、應用分類 - 2025-2030 年全球預測

CRM Outsourcing Market by Type (Analytic Solutions, Communications Management, Customer Support & Service), Application (BFSI, Energy & Utilities, Government) - Global Forecast 2025-2030
出版日期: | 出版商: 360iResearch | 英文 184 Pages | 商品交期: 最快1-2個工作天內

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2023年CRM外包市場規模預計為338.5億美元，預計2024年將達到359.9億美元，預計2030年將成長至535.6億美元，複合年成長率為6.77%。

CRM（客戶關係管理）外包涉及將客戶支援、銷售、行銷和業務分析等 CRM業務委託給第三方供應商。這種方法使公司能夠增強客戶互動、最佳化關係並降低營運和人事費用。對 CRM 外包的需求源自於對專業知識、擴充性、成本控制和增強競爭力的需求。 CRM 外包的應用正在擴展到保持客戶滿意度和客戶維繫非常重要的行業，例如銀行、IT/通訊、零售和醫療保健。最終用途範圍主要包括希望提高客戶參與和簡化流程而不對內部基礎設施進行大量投資的組織。

主要市場統計
基準年[2023] 338.5億美元
預測年份 [2024] 359.9億美元
預測年份 [2030] 535.6億美元
複合年成長率（%） 6.77%

CRM 外包市場的成長受到對個人化客戶體驗日益成長的需求、對先進分析工具的需求以及策略夥伴關係趨勢的影響。此外，巨量資料分析和人工智慧技術的激增為改善細分和定位提供了機會。然而，資料安全問題、監管問題以及對第三方服務提供者的依賴是阻礙成長的挑戰。鼓勵公司探索持續創新來解決這些問題，例如人工智慧驅動的聊天機器人和用於資料安全的區塊鏈。

潛在的商機存在於新興市場，企業正在快速實施 CRM 解決方案以獲得競爭優勢。鼓勵公司專注於滿足特定行業需求的自訂解決方案，並進行嚴格的夥伴關係評估，以確保資料完整性和合規性。數位轉型和雲端基礎的CRM 解決方案還突出了全通路策略和物聯網整合以實現即時資料收集，為創新和探索提供了利潤豐厚的途徑。

整體而言，CRM外包市場充滿活力，機會與挑戰並存。尋求成長的公司應該投資於技術主導的解決方案，優先考慮靈活性並加強策略聯盟。這需要在利用技術進步與鞏固資料保護和合規框架之間取得平衡，以培養信任並推動市場擴張。

市場動態：揭示快速發展的 CRM 外包市場的關鍵市場洞察

供需的動態交互作用正在改變 CRM 外包市場。透過了解這些不斷變化的市場動態，公司可以準備好做出明智的投資決策、完善策略決策並抓住新的商機。全面了解這些趨勢可以幫助企業降低政治、地理、技術、社會和經濟領域的風險，同時也能幫助企業了解消費行為及其對製造業的影響。

  • 市場促進因素
    • 越來越關注資料分析數位化
    • 內部客戶服務高成本
    • 中型組織的招募增加
  • 市場限制因素
    • 供應商可靠性和擴充性問題
  • 市場機會
    • 人們越來越偏好雲端運算 CRM 解決方案
    • 利用人工智慧和巨量資料的CRM系統的創新進展
  • 市場挑戰
    • 資料隱私和安全問題

波特五力：駕馭 CRM 外包市場的策略工具

波特的五力架構是了解 CRM 外包市場競爭格局的重要工具。波特的五力框架為評估公司的競爭地位和探索策略機會提供了清晰的方法。該框架可幫助公司評估市場動態並確定新業務的盈利。這些見解使公司能夠利用自己的優勢，解決弱點並避免潛在的挑戰，從而確保更強大的市場地位。

PESTLE分析：了解CRM外包市場的外部影響

外部宏觀環境因素對CRM外包市場的績效動態起著至關重要的作用。對政治、經濟、社會、技術、法律和環境因素的分析提供了應對這些影響所需的資訊。透過調查 PESTLE 因素，公司可以更了解潛在的風險和機會。這種分析可以幫助公司預測法規、消費者偏好和經濟趨勢的變化，並幫助他們做出積極主動的決策。

市場佔有率分析 了解CRM外包市場的競爭狀況

對 CRM 外包市場的詳細市場佔有率分析可以對供應商績效進行全面評估。公司可以透過比較收益、客戶群和成長率等關鍵指標來揭示其競爭地位。該分析揭示了市場集中、分散和整合的趨勢，為供應商提供了製定策略決策所需的洞察力，使他們能夠在日益激烈的競爭中佔有一席之地。

FPNV CRM外包市場定位矩陣供應商績效評估

FPNV定位矩陣是評估CRM外包市場供應商的重要工具。此矩陣允許業務組織根據商務策略和產品滿意度評估供應商，從而做出與其目標相符的明智決策。這四個象限使您能夠清晰、準確地分類供應商，並確定最能滿足您的策略目標的合作夥伴和解決方案。

策略分析和建議為 CRM 外包市場的成功指明了道路

CRM 外包市場的策略分析對於旨在加強其在全球市場的影響力的公司至關重要。透過審查關鍵資源、能力和績效指標，公司可以識別成長機會並努力改進。這種方法使您能夠克服競爭環境中的挑戰，利用新的商機，並取得長期成功。

本報告對市場進行了全面分析，涵蓋關鍵重點領域：

1. 市場滲透率：詳細檢視當前市場環境、主要企業的廣泛資料、評估其在市場中的影響力和整體影響力。

2. 市場開拓：辨識新興市場的成長機會，評估現有領域的擴張潛力，並提供未來成長的策略藍圖。

3. 市場多元化：分析近期產品發布、開拓地區、關鍵產業進展、塑造市場的策略投資。

4. 競爭評估與情報：徹底分析競爭格局，檢驗市場佔有率、業務策略、產品系列、認證、監管核准、專利趨勢、主要企業的技術進步等。

5. 產品開發與創新：重點在於有望推動未來市場成長的最尖端科技、研發活動和產品創新。

我們也回答重要問題，幫助相關人員做出明智的決策：

1.目前的市場規模和未來的成長預測是多少？

2. 哪些產品、區隔市場和地區提供最佳投資機會？

3.塑造市場的主要技術趨勢和監管影響是什麼？

4.主要廠商的市場佔有率和競爭地位如何？

5. 推動供應商市場進入和退出策略的收益來源和策略機會是什麼？

目錄

第1章 前言

第2章調查方法

第3章執行摘要

第4章市場概況

第5章市場洞察

  • 市場動態
    • 促進因素
      • 專注於資料分析數位化
      • 內部客服成本高
      • 中型組織的採用率增加
    • 抑制因素
      • 供應商可靠性和擴充性問題
    • 機會
      • 雲端運算CRM解決方案迅速普及
      • 利用AI和巨量資料實現創新的CRM系統
    • 任務
      • 資料隱私和安全問題
  • 市場區隔分析
  • 波特五力分析
  • PESTEL分析
    • 政治的
    • 經濟
    • 社群
    • 技術的
    • 合法地
    • 環境

第6章 CRM 外包市場：依類型

  • 分析溶液
  • 溝通管理
  • 客戶支援和服務
  • 行銷自動化
  • 多通路客戶參與
  • 銷售支援系統

第7章 CRM 外包市場：依應用分類

  • BFSI
  • 能源/公共產業
  • 政府
  • 衛生保健
  • 款待
  • 製造業
  • 零售
  • 通訊/IT
  • 旅行和交​​流

第8章 北美、南美CRM外包市場

  • 阿根廷
  • 巴西
  • 加拿大
  • 墨西哥
  • 美國

第9章亞太地區CRM外包市場

  • 澳洲
  • 中國
  • 印度
  • 印尼
  • 日本
  • 馬來西亞
  • 菲律賓
  • 新加坡
  • 韓國
  • 台灣
  • 泰國
  • 越南

第10章歐洲、中東和非洲CRM外包市場

  • 丹麥
  • 埃及
  • 芬蘭
  • 法國
  • 德國
  • 以色列
  • 義大利
  • 荷蘭
  • 奈及利亞
  • 挪威
  • 波蘭
  • 卡達
  • 俄羅斯
  • 沙烏地阿拉伯
  • 南非
  • 西班牙
  • 瑞典
  • 瑞士
  • 土耳其
  • 阿拉伯聯合大公國
  • 英國

第11章競爭格局

  • 2023 年市場佔有率分析
  • FPNV 定位矩陣，2023
  • 競爭情境分析
  • 戰略分析和建議

公司名單

  • Accenture PLC
  • AEGIS Company
  • Ascendix Technologies
  • CLIENTSFirst Consulting LLC
  • Cognizant
  • Concentrix Corporation
  • Dell Inc.
  • EsoftWorld Softwares Pvt. Ltd.
  • Global Bilgi LLC
  • Greybeard Corporate Solutions
  • HCL Technologies Limited
  • InfoNobel Solutions Pvt. Ltd.
  • Infosys Ltd.
  • Invensis Technologies Pvt Ltd.
  • ipSCAPE
  • Matech Co.
  • Outsource Nigeria
  • Riviera Outsourcing
  • Tata Consultancy Services
  • TeleTech Global
  • Tokara Solutions
  • Trenkwalder Group AG by Droege Group
  • Wipro Ltd.
  • Xerox Corp.
  • Zoho Corporation
Product Code: MRR-521BAA36EED5

The CRM Outsourcing Market was valued at USD 33.85 billion in 2023, expected to reach USD 35.99 billion in 2024, and is projected to grow at a CAGR of 6.77%, to USD 53.56 billion by 2030.

CRM (Customer Relationship Management) Outsourcing involves delegating CRM tasks, such as customer support, sales, marketing, and business analysis, to third-party providers. This approach helps businesses to enhance customer interactions, optimize relationships, and reduce operational and staffing costs. The necessity for CRM outsourcing arises from the need for expertise, scalability, cost management, and competitive advancement. Its application spans across industries such as banking, telecommunications, retail, and healthcare, where maintaining customer satisfaction and retention is crucial. The end-use scope predominantly includes organizations seeking to improve their customer engagement and streamline processes without heavily investing in in-house infrastructure.

KEY MARKET STATISTICS
Base Year [2023] USD 33.85 billion
Estimated Year [2024] USD 35.99 billion
Forecast Year [2030] USD 53.56 billion
CAGR (%) 6.77%

Market growth in CRM outsourcing is influenced by the increasing demand for personalized customer experiences, the need for advanced analytical tools, and the trend towards strategic partnerships. Furthermore, the proliferation of big data analytics and AI technologies provide opportunities for improved segmentation and targeting. However, data security concerns, regulatory issues, and dependency on third-party service providers are challenges that could hinder growth. Enterprises are encouraged to explore ongoing innovations such as AI-driven chatbots and blockchain for data security to address these concerns.

Potential opportunities lie in emerging markets, where businesses are rapidly adopting CRM solutions to gain a competitive edge. Companies are recommended to focus on custom solutions that cater to specific industry needs and conduct rigorous partnership assessments to ensure data integrity and compliance. Digital transformation and cloud-based CRM solutions also present lucrative avenues for innovation and research, emphasizing the integration of omnichannel strategies and IoT for real-time data collection.

Overall, the CRM outsourcing market is dynamic, characterized by both opportunities and challenges. Businesses aiming for growth should invest in technology-driven solutions, prioritize flexibility, and strengthen strategic alliances. This requires a balance between leveraging technological advancements and ensuring robust data protection and compliance frameworks to foster trust and drive market expansion.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving CRM Outsourcing Market

The CRM Outsourcing Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

  • Market Drivers
    • Increased focus on data analytics and digitalization
    • Associated high cost of in-house customer service
    • Growing adoption from medium-sized organizations
  • Market Restraints
    • Concern associated with vendor reliability and scalability
  • Market Opportunities
    • Surge in preference for cloud computing CRM solution
    • Innovative advancements in AI and big data-powered CRM system
  • Market Challenges
    • Issues about data privacy and security

Porter's Five Forces: A Strategic Tool for Navigating the CRM Outsourcing Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the CRM Outsourcing Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the CRM Outsourcing Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the CRM Outsourcing Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the CRM Outsourcing Market

A detailed market share analysis in the CRM Outsourcing Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the CRM Outsourcing Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the CRM Outsourcing Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the CRM Outsourcing Market

A strategic analysis of the CRM Outsourcing Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the CRM Outsourcing Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, AEGIS Company, Ascendix Technologies, CLIENTSFirst Consulting LLC, Cognizant, Concentrix Corporation, Dell Inc., EsoftWorld Softwares Pvt. Ltd., Global Bilgi LLC, Greybeard Corporate Solutions, HCL Technologies Limited, InfoNobel Solutions Pvt. Ltd., Infosys Ltd., Invensis Technologies Pvt Ltd., ipSCAPE, Matech Co., Outsource Nigeria, Riviera Outsourcing, Tata Consultancy Services, TeleTech Global, Tokara Solutions, Trenkwalder Group AG by Droege Group, Wipro Ltd., Xerox Corp., and Zoho Corporation.

Market Segmentation & Coverage

This research report categorizes the CRM Outsourcing Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Based on Type, market is studied across Analytic Solutions, Communications Management, Customer Support & Service, Marketing Automation, Multi-Channel Customer Engagement, and Sales Force Automation.
  • Based on Application, market is studied across BFSI, Energy & Utilities, Government, Healthcare, Hospitality, Manufacturing, Retail, Telecom & IT, and Travel & Transport.
  • Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

  • 1.1. Objectives of the Study
  • 1.2. Market Segmentation & Coverage
  • 1.3. Years Considered for the Study
  • 1.4. Currency & Pricing
  • 1.5. Language
  • 1.6. Stakeholders

2. Research Methodology

  • 2.1. Define: Research Objective
  • 2.2. Determine: Research Design
  • 2.3. Prepare: Research Instrument
  • 2.4. Collect: Data Source
  • 2.5. Analyze: Data Interpretation
  • 2.6. Formulate: Data Verification
  • 2.7. Publish: Research Report
  • 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

  • 5.1. Market Dynamics
    • 5.1.1. Drivers
      • 5.1.1.1. Increased focus on data analytics and digitalization
      • 5.1.1.2. Associated high cost of in-house customer service
      • 5.1.1.3. Growing adoption from medium-sized organizations
    • 5.1.2. Restraints
      • 5.1.2.1. Concern associated with vendor reliability and scalability
    • 5.1.3. Opportunities
      • 5.1.3.1. Surge in preference for cloud computing CRM solution
      • 5.1.3.2. Innovative advancements in AI and big data-powered CRM system
    • 5.1.4. Challenges
      • 5.1.4.1. Issues about data privacy and security
  • 5.2. Market Segmentation Analysis
  • 5.3. Porter's Five Forces Analysis
    • 5.3.1. Threat of New Entrants
    • 5.3.2. Threat of Substitutes
    • 5.3.3. Bargaining Power of Customers
    • 5.3.4. Bargaining Power of Suppliers
    • 5.3.5. Industry Rivalry
  • 5.4. PESTLE Analysis
    • 5.4.1. Political
    • 5.4.2. Economic
    • 5.4.3. Social
    • 5.4.4. Technological
    • 5.4.5. Legal
    • 5.4.6. Environmental

6. CRM Outsourcing Market, by Type

  • 6.1. Introduction
  • 6.2. Analytic Solutions
  • 6.3. Communications Management
  • 6.4. Customer Support & Service
  • 6.5. Marketing Automation
  • 6.6. Multi-Channel Customer Engagement
  • 6.7. Sales Force Automation

7. CRM Outsourcing Market, by Application

  • 7.1. Introduction
  • 7.2. BFSI
  • 7.3. Energy & Utilities
  • 7.4. Government
  • 7.5. Healthcare
  • 7.6. Hospitality
  • 7.7. Manufacturing
  • 7.8. Retail
  • 7.9. Telecom & IT
  • 7.10. Travel & Transport

8. Americas CRM Outsourcing Market

  • 8.1. Introduction
  • 8.2. Argentina
  • 8.3. Brazil
  • 8.4. Canada
  • 8.5. Mexico
  • 8.6. United States

9. Asia-Pacific CRM Outsourcing Market

  • 9.1. Introduction
  • 9.2. Australia
  • 9.3. China
  • 9.4. India
  • 9.5. Indonesia
  • 9.6. Japan
  • 9.7. Malaysia
  • 9.8. Philippines
  • 9.9. Singapore
  • 9.10. South Korea
  • 9.11. Taiwan
  • 9.12. Thailand
  • 9.13. Vietnam

10. Europe, Middle East & Africa CRM Outsourcing Market

  • 10.1. Introduction
  • 10.2. Denmark
  • 10.3. Egypt
  • 10.4. Finland
  • 10.5. France
  • 10.6. Germany
  • 10.7. Israel
  • 10.8. Italy
  • 10.9. Netherlands
  • 10.10. Nigeria
  • 10.11. Norway
  • 10.12. Poland
  • 10.13. Qatar
  • 10.14. Russia
  • 10.15. Saudi Arabia
  • 10.16. South Africa
  • 10.17. Spain
  • 10.18. Sweden
  • 10.19. Switzerland
  • 10.20. Turkey
  • 10.21. United Arab Emirates
  • 10.22. United Kingdom

11. Competitive Landscape

  • 11.1. Market Share Analysis, 2023
  • 11.2. FPNV Positioning Matrix, 2023
  • 11.3. Competitive Scenario Analysis
  • 11.4. Strategy Analysis & Recommendation

Companies Mentioned

  • 1. Accenture PLC
  • 2. AEGIS Company
  • 3. Ascendix Technologies
  • 4. CLIENTSFirst Consulting LLC
  • 5. Cognizant
  • 6. Concentrix Corporation
  • 7. Dell Inc.
  • 8. EsoftWorld Softwares Pvt. Ltd.
  • 9. Global Bilgi LLC
  • 10. Greybeard Corporate Solutions
  • 11. HCL Technologies Limited
  • 12. InfoNobel Solutions Pvt. Ltd.
  • 13. Infosys Ltd.
  • 14. Invensis Technologies Pvt Ltd.
  • 15. ipSCAPE
  • 16. Matech Co.
  • 17. Outsource Nigeria
  • 18. Riviera Outsourcing
  • 19. Tata Consultancy Services
  • 20. TeleTech Global
  • 21. Tokara Solutions
  • 22. Trenkwalder Group AG by Droege Group
  • 23. Wipro Ltd.
  • 24. Xerox Corp.
  • 25. Zoho Corporation

LIST OF FIGURES

  • FIGURE 1. CRM OUTSOURCING MARKET RESEARCH PROCESS
  • FIGURE 2. CRM OUTSOURCING MARKET SIZE, 2023 VS 2030
  • FIGURE 3. GLOBAL CRM OUTSOURCING MARKET SIZE, 2018-2030 (USD MILLION)
  • FIGURE 4. GLOBAL CRM OUTSOURCING MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 5. GLOBAL CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 6. GLOBAL CRM OUTSOURCING MARKET SIZE, BY TYPE, 2023 VS 2030 (%)
  • FIGURE 7. GLOBAL CRM OUTSOURCING MARKET SIZE, BY TYPE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 8. GLOBAL CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2023 VS 2030 (%)
  • FIGURE 9. GLOBAL CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 10. AMERICAS CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 11. AMERICAS CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 12. UNITED STATES CRM OUTSOURCING MARKET SIZE, BY STATE, 2023 VS 2030 (%)
  • FIGURE 13. UNITED STATES CRM OUTSOURCING MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 14. ASIA-PACIFIC CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 15. ASIA-PACIFIC CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 16. EUROPE, MIDDLE EAST & AFRICA CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 17. EUROPE, MIDDLE EAST & AFRICA CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 18. CRM OUTSOURCING MARKET SHARE, BY KEY PLAYER, 2023
  • FIGURE 19. CRM OUTSOURCING MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

  • TABLE 1. CRM OUTSOURCING MARKET SEGMENTATION & COVERAGE
  • TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
  • TABLE 3. GLOBAL CRM OUTSOURCING MARKET SIZE, 2018-2030 (USD MILLION)
  • TABLE 4. GLOBAL CRM OUTSOURCING MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 5. GLOBAL CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 6. CRM OUTSOURCING MARKET DYNAMICS
  • TABLE 7. GLOBAL CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 8. GLOBAL CRM OUTSOURCING MARKET SIZE, BY ANALYTIC SOLUTIONS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 9. GLOBAL CRM OUTSOURCING MARKET SIZE, BY COMMUNICATIONS MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 10. GLOBAL CRM OUTSOURCING MARKET SIZE, BY CUSTOMER SUPPORT & SERVICE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 11. GLOBAL CRM OUTSOURCING MARKET SIZE, BY MARKETING AUTOMATION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 12. GLOBAL CRM OUTSOURCING MARKET SIZE, BY MULTI-CHANNEL CUSTOMER ENGAGEMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 13. GLOBAL CRM OUTSOURCING MARKET SIZE, BY SALES FORCE AUTOMATION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 14. GLOBAL CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 15. GLOBAL CRM OUTSOURCING MARKET SIZE, BY BFSI, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 16. GLOBAL CRM OUTSOURCING MARKET SIZE, BY ENERGY & UTILITIES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 17. GLOBAL CRM OUTSOURCING MARKET SIZE, BY GOVERNMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 18. GLOBAL CRM OUTSOURCING MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 19. GLOBAL CRM OUTSOURCING MARKET SIZE, BY HOSPITALITY, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 20. GLOBAL CRM OUTSOURCING MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 21. GLOBAL CRM OUTSOURCING MARKET SIZE, BY RETAIL, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 22. GLOBAL CRM OUTSOURCING MARKET SIZE, BY TELECOM & IT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 23. GLOBAL CRM OUTSOURCING MARKET SIZE, BY TRAVEL & TRANSPORT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 24. AMERICAS CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 25. AMERICAS CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 26. AMERICAS CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 27. ARGENTINA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 28. ARGENTINA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 29. BRAZIL CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 30. BRAZIL CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 31. CANADA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 32. CANADA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 33. MEXICO CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 34. MEXICO CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 35. UNITED STATES CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 36. UNITED STATES CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 37. UNITED STATES CRM OUTSOURCING MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
  • TABLE 38. ASIA-PACIFIC CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 39. ASIA-PACIFIC CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 40. ASIA-PACIFIC CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 41. AUSTRALIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 42. AUSTRALIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 43. CHINA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 44. CHINA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 45. INDIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 46. INDIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 47. INDONESIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 48. INDONESIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 49. JAPAN CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 50. JAPAN CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 51. MALAYSIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 52. MALAYSIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 53. PHILIPPINES CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 54. PHILIPPINES CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 55. SINGAPORE CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 56. SINGAPORE CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 57. SOUTH KOREA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 58. SOUTH KOREA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 59. TAIWAN CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 60. TAIWAN CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 61. THAILAND CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 62. THAILAND CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 63. VIETNAM CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 64. VIETNAM CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 65. EUROPE, MIDDLE EAST & AFRICA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 66. EUROPE, MIDDLE EAST & AFRICA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 67. EUROPE, MIDDLE EAST & AFRICA CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 68. DENMARK CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 69. DENMARK CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 70. EGYPT CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 71. EGYPT CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 72. FINLAND CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 73. FINLAND CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 74. FRANCE CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 75. FRANCE CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 76. GERMANY CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 77. GERMANY CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 78. ISRAEL CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 79. ISRAEL CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 80. ITALY CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 81. ITALY CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 82. NETHERLANDS CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 83. NETHERLANDS CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 84. NIGERIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 85. NIGERIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 86. NORWAY CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 87. NORWAY CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 88. POLAND CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 89. POLAND CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 90. QATAR CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 91. QATAR CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 92. RUSSIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 93. RUSSIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 94. SAUDI ARABIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 95. SAUDI ARABIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 96. SOUTH AFRICA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 97. SOUTH AFRICA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 98. SPAIN CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 99. SPAIN CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 100. SWEDEN CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 101. SWEDEN CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 102. SWITZERLAND CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 103. SWITZERLAND CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 104. TURKEY CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 105. TURKEY CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 106. UNITED ARAB EMIRATES CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 107. UNITED ARAB EMIRATES CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 108. UNITED KINGDOM CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 109. UNITED KINGDOM CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 110. CRM OUTSOURCING MARKET SHARE, BY KEY PLAYER, 2023
  • TABLE 111. CRM OUTSOURCING MARKET, FPNV POSITIONING MATRIX, 2023