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市場調查報告書
商品編碼
1589104

客服中心即即服務市場：按類型、解決方案、公司規模和最終用途分類 - 2025-2030 年全球預測

Contact-Center-as-a-Service Market by Type (Integration & Deployment, Managed Services, Support & Maintenance), Solution (Automatic Call Distribution, Call Recording, Computer Telephony Integration), Enterprise Size, End Use - Global Forecast 2025-2030
出版日期: | 出版商: 360iResearch | 英文 190 Pages | 商品交期: 最快1-2個工作天內

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2023年客服中心即即服務市場規模為55.1億美元，預計2024年將達到64.3億美元，複合年成長率為16.85%，2030年將達到16.4億美元。

市場區隔 (CCaaS) 市場是客戶服務和支援產業中的動態細分市場，提供與其他業務工具無縫整合的雲端基礎的解決方案，以增強使用者體驗、效率和擴充性。該模型消除了對本地設備的需求，從而降低了成本和 IT 需求。 CCaaS 應用程式涵蓋各種最終用途行業，包括醫療保健、零售、金融服務和通訊，這些行業的企業不斷尋求改善客戶互動和簡化業務。隨著企業意識到維持強大的客戶參與策略以在日益數位化的經濟中保持競爭力的重要性，對 CCaaS 的需求變得更加明顯。由於 COVID-19 大流行，以及人工智慧主導的個人化客戶體驗分析的普及，對遠距工作解決方案的需求增加，影響了市場成長。此外，對客戶旅程分析和全通路支援的日益重視為供應商帶來了巨大的機會。資料隱私問題和與舊有系統的整合挑戰是顯著的限制，以及可能影響價格競爭的市場參與者的飽和。為了克服這些挑戰，公司應該投資於尖端創新，例如基於人工智慧的客戶互動分析、語音辨識和增強的資料加密。探索無縫整合功能和混合雲端解決方案對於滿足多樣化的客戶需求同時確保安全合規性至關重要。此外，隨著人們對節能和碳中和業務運作的興趣日益濃厚，環境永續性也面臨著巨大的機會。市場的本質是技術快速發展，其特點是雲端處理技術和客戶服務自動化的不斷進步。致力於產品創新和策略夥伴關係關係的公司可以充分利用這些成長機會，並在不斷擴大但競爭激烈的 CCaaS 市場中保持相關性和競爭力。

主要市場統計
基準年[2023] 55.1億美元
預測年份 [2024] 64.3億美元
預測年份 [2030] 164億美元
複合年成長率（%） 16.85%

市場動態：快速發展的客服中心即即服務市場的關鍵市場洞察

供應和需求的動態交互作用正在改變客服中心即服務市場。透過了解這些不斷變化的市場動態，公司可以準備好做出明智的投資決策、完善策略決策並抓住新的商機。全面了解這些趨勢可以幫助企業降低政治、地理、技術、社會和經濟領域的風險，並了解消費行為及其對製造成本的影響，並更清楚地了解對採購趨勢的影響。

  • 市場促進因素
    • 更多採用自動化通訊
    • 對 IT 營運、資料備份和復原、幫助台支援和安全監控的需求不斷增加
    • 對 IT 營運、資料備份和復原、幫助台支援和安全監控的需求不斷增加
  • 市場限制因素
    • 與客服中心即服務相關的高初始投資
  • 市場機會
    • 消費者意識不斷增強
    • 企業越來越需要專注於投資科技驅動的成長
  • 市場挑戰
    • 與客服中心即即服務相關的安全問題

波特的五力：引領客服中心即即服務市場的策略工具

波特的五力架構是了解客服中心即即服務市場競爭格局的重要工具。波特的五力框架為評估公司的競爭地位和探索策略機會提供了清晰的方法。該框架可幫助公司評估市場動態並確定新業務的盈利。這些見解使公司能夠利用自己的優勢，解決弱點並避免潛在的挑戰，從而確保更強大的市場地位。

PESTLE分析：了解客服中心即即服務市場的外部影響

外部宏觀環境因素在塑造客服中心即即服務市場的績效動態方面發揮著至關重要的作用。對政治、經濟、社會、技術、法律和環境因素的分析提供了應對這些影響所需的資訊。透過調查 PESTLE 因素，公司可以更了解潛在的風險和機會。這種分析可以幫助公司預測法規、消費者偏好和經濟趨勢的變化，並幫助他們做出積極主動的決策。

市場佔有率分析 了解客服中心作為即服務市場的競爭狀況

客服中心即即服務市場的詳細市場佔有率分析可以對供應商績效進行全面評估。公司可以透過比較收益、客戶群和成長率等關鍵指標來揭示其競爭地位。該分析揭示了市場集中、分散和整合的趨勢，為供應商提供了製定策略決策所需的洞察力，使他們能夠在日益激烈的競爭中佔有一席之地。

FPNV 定位矩陣客服中心即即服務市場供應商績效評估

FPNV 定位矩陣是評估客服中心即即服務市場供應商的重要工具。此矩陣允許業務組織根據商務策略和產品滿意度評估供應商，從而做出與其目標相符的明智決策。這四個象限使您能夠清晰、準確地分類供應商，並確定最能滿足您的策略目標的合作夥伴和解決方案。

策略分析和建議描繪了客服中心即即服務市場的成功之路

對於旨在加強其在全球市場的影響力的公司來說，對客服中心即服務市場的策略分析至關重要。透過考慮關鍵資源、能力和績效指標，公司可以識別成長機會並努力改進。這種方法使您能夠克服競爭環境中的挑戰，利用新的商機並取得長期成功。

本報告對市場進行了全面分析，涵蓋關鍵重點領域：

1. 市場滲透率：詳細檢視當前市場環境、主要企業的廣泛資料、評估其在市場中的影響力和整體影響力。

2. 市場開拓：辨識新興市場的成長機會，評估現有領域的擴張潛力，並提供未來成長的策略藍圖。

3. 市場多元化：分析近期產品發布、開拓地區、關鍵產業進展、塑造市場的策略投資。

4. 競爭評估與情報：徹底分析競爭格局，檢驗市場佔有率、業務策略、產品系列、認證、監管核准、專利趨勢、主要企業的技術進步等。

5. 產品開發與創新：重點在於有望推動未來市場成長的最尖端科技、研發活動和產品創新。

我們也回答重要問題，以幫助相關人員做出明智的決策：

1.目前的市場規模和未來的成長預測是多少？

2. 哪些產品、區隔市場和地區提供最佳投資機會？

3.塑造市場的主要技術趨勢和監管影響是什麼？

4.主要廠商的市場佔有率和競爭地位如何？

5. 推動供應商市場進入和退出策略的收益來源和策略機會是什麼？

目錄

第1章 前言

第2章調查方法

第3章執行摘要

第4章市場概況

第5章市場洞察

  • 市場動態
    • 促進因素
      • 更多採用自動化通訊
      • 對 IT 營運、資料備份和復原、幫助台支援和安全監控的需求不斷成長
      • 對 IT 營運、資料備份和復原、幫助台支援和安全監控的需求不斷成長。
    • 抑制因素
      • 與客服中心即服務相關的高初始投資
    • 機會
      • 提高消費者意識
      • 企業越來越需要專注於技術組件成長的投資。
    • 任務
      • 與客服中心即即服務相關的安全問題
  • 市場區隔分析
  • 波特五力分析
  • PESTEL分析
    • 政治的
    • 經濟
    • 社群
    • 技術的
    • 合法地
    • 環境

第6章客服中心即服務市場：依類型

  • 整合部署
  • 託管服務
  • 支援與維護
  • 培訓和諮詢

第7章客服中心即即服務市場：依解決方案

  • 自動呼叫分配
  • 通話錄音
  • 電腦語音通訊整合
  • 客戶協作
  • 撥號器
  • 互動式語音應答
  • 報告與分析
  • 勞動力最佳化

第8章客服中心即服務市場：依公司規模

  • 主要企業
  • 小型企業

第 9 章客服中心即即服務市場：依最終用途分類

  • BFSI
  • 消費品/零售
  • 政府
  • 衛生保健
  • 資訊科技和通訊
  • 旅遊/酒店

第 10 章 美洲客服中心即服務市場

  • 阿根廷
  • 巴西
  • 加拿大
  • 墨西哥
  • 美國

第11章亞太客服中心即服務市場

  • 澳洲
  • 中國
  • 印度
  • 印尼
  • 日本
  • 馬來西亞
  • 菲律賓
  • 新加坡
  • 韓國
  • 台灣
  • 泰國
  • 越南

第12章 歐洲、中東和非洲的客服中心即即服務市場

  • 丹麥
  • 埃及
  • 芬蘭
  • 法國
  • 德國
  • 以色列
  • 義大利
  • 荷蘭
  • 奈及利亞
  • 挪威
  • 波蘭
  • 卡達
  • 俄羅斯
  • 沙烏地阿拉伯
  • 南非
  • 西班牙
  • 瑞典
  • 瑞士
  • 土耳其
  • 阿拉伯聯合大公國
  • 英國

第13章競爭格局

  • 2023 年市場佔有率分析
  • FPNV 定位矩陣，2023
  • 競爭情境分析
  • 戰略分析和建議

公司名單

  • 3CLogic Inc.
  • 8x8, Inc.
  • ALE International SAS
  • Alvaria, Inc.
  • Ameyo Pvt Ltd.
  • Avaya, Inc.
  • Capgemini Services SAS
  • Cisco Systems, Inc.
  • Content Guru Limited
  • Five9, Inc. by Zoom Video Communications, Inc.
  • Genesys Cloud Services, Inc.
  • Lumen Technologies, Inc.
  • Microsoft Corporation
  • Oracle Corporation
  • SAP SE
  • Unify, Inc.
Product Code: MRR-575EAC9DD163

The Contact-Center-as-a-Service Market was valued at USD 5.51 billion in 2023, expected to reach USD 6.43 billion in 2024, and is projected to grow at a CAGR of 16.85%, to USD 16.40 billion by 2030.

The Contact-Center-as-a-Service (CCaaS) market is a dynamic segment within the customer service and support industry, offering cloud-based solutions that integrate seamlessly with other business tools to enhance user experience, efficiency, and scalability. This model eliminates the need for on-premise equipment, reducing costs and IT demands. Its application spans various end-use industries, including healthcare, retail, financial services, and telecommunications, as organizations continually seek to improve customer interactions and streamline their operations. The necessity of CCaaS is becoming more pronounced as businesses recognize the importance of maintaining robust customer engagement strategies to remain competitive in an increasingly digital economy. Market growth is influenced by the demand for remote work solutions, heightened by the COVID-19 pandemic, and the surge in AI-driven analytics for personalized customer experiences. Additionally, the growing emphasis on customer journey analytics and omnichannel support represents significant opportunities for vendors. Data privacy concerns and integration challenges with legacy systems are notable limitations, along with the saturation of market players that may affect price competition. To navigate these challenges, firms should invest in cutting-edge innovations like AI-based customer interaction analytics, voice recognition, and enhanced data encryption. Research into seamless integration capabilities and hybrid cloud solutions is critical to meeting diverse customer needs while ensuring security compliance. Additionally, there's a burgeoning opportunity in environmental sustainability, with businesses increasingly interested in energy-efficient and carbon-neutral operations. The market nature is one of rapid technological evolution, characterized by continuous advancements in cloud computing technologies and customer service automation. Companies committed to product innovation and strategic partnerships are best positioned to capitalize on these growth opportunities, maintaining relevance and competitiveness in the expansive and yet highly competitive CCaaS market.

KEY MARKET STATISTICS
Base Year [2023] USD 5.51 billion
Estimated Year [2024] USD 6.43 billion
Forecast Year [2030] USD 16.40 billion
CAGR (%) 16.85%

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Contact-Center-as-a-Service Market

The Contact-Center-as-a-Service Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

  • Market Drivers
    • Increased adoption of automated telecommunication
    • Growing need for monitoring IT operations, data backup & recovery, help desk support, and security
    • Increasing need for monitoring IT operations, data backup & recovery, help desk support, and security
  • Market Restraints
    • High initial investment associated with the contact center as a service
  • Market Opportunities
    • Increased awareness among the consumers
    • Growing need for the companies to focus on the investment for growth of the technological factors
  • Market Challenges
    • Security concerns associated with contact-center-as-a-service

Porter's Five Forces: A Strategic Tool for Navigating the Contact-Center-as-a-Service Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Contact-Center-as-a-Service Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Contact-Center-as-a-Service Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Contact-Center-as-a-Service Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Contact-Center-as-a-Service Market

A detailed market share analysis in the Contact-Center-as-a-Service Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Contact-Center-as-a-Service Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Contact-Center-as-a-Service Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Contact-Center-as-a-Service Market

A strategic analysis of the Contact-Center-as-a-Service Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Contact-Center-as-a-Service Market, highlighting leading vendors and their innovative profiles. These include 3CLogic Inc., 8x8, Inc., ALE International SAS, Alvaria, Inc., Ameyo Pvt Ltd., Avaya, Inc., Capgemini Services SAS, Cisco Systems, Inc., Content Guru Limited, Five9, Inc. by Zoom Video Communications, Inc., Genesys Cloud Services, Inc., Lumen Technologies, Inc., Microsoft Corporation, Oracle Corporation, SAP SE, and Unify, Inc..

Market Segmentation & Coverage

This research report categorizes the Contact-Center-as-a-Service Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Based on Type, market is studied across Integration & Deployment, Managed Services, Support & Maintenance, and Training & Consulting.
  • Based on Solution, market is studied across Automatic Call Distribution, Call Recording, Computer Telephony Integration, Customer Collaboration, Dialer, Interactive Voice Response, Reporting & Analytics, and Workforce Optimization.
  • Based on Enterprise Size, market is studied across Large Enterprises and Small & Medium Enterprises.
  • Based on End Use, market is studied across BFSI, Consumer Goods & Retail, Government, Healthcare, IT & Telecom, and Travel & Hospitality.
  • Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

  • 1.1. Objectives of the Study
  • 1.2. Market Segmentation & Coverage
  • 1.3. Years Considered for the Study
  • 1.4. Currency & Pricing
  • 1.5. Language
  • 1.6. Stakeholders

2. Research Methodology

  • 2.1. Define: Research Objective
  • 2.2. Determine: Research Design
  • 2.3. Prepare: Research Instrument
  • 2.4. Collect: Data Source
  • 2.5. Analyze: Data Interpretation
  • 2.6. Formulate: Data Verification
  • 2.7. Publish: Research Report
  • 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

  • 5.1. Market Dynamics
    • 5.1.1. Drivers
      • 5.1.1.1. Increased adoption of automated telecommunication
      • 5.1.1.2. Growing need for monitoring IT operations, data backup & recovery, help desk support, and security
      • 5.1.1.3. Increasing need for monitoring IT operations, data backup & recovery, help desk support, and security
    • 5.1.2. Restraints
      • 5.1.2.1. High initial investment associated with the contact center as a service
    • 5.1.3. Opportunities
      • 5.1.3.1. Increased awareness among the consumers
      • 5.1.3.2. Growing need for the companies to focus on the investment for growth of the technological factors
    • 5.1.4. Challenges
      • 5.1.4.1. Security concerns associated with contact-center-as-a-service
  • 5.2. Market Segmentation Analysis
  • 5.3. Porter's Five Forces Analysis
    • 5.3.1. Threat of New Entrants
    • 5.3.2. Threat of Substitutes
    • 5.3.3. Bargaining Power of Customers
    • 5.3.4. Bargaining Power of Suppliers
    • 5.3.5. Industry Rivalry
  • 5.4. PESTLE Analysis
    • 5.4.1. Political
    • 5.4.2. Economic
    • 5.4.3. Social
    • 5.4.4. Technological
    • 5.4.5. Legal
    • 5.4.6. Environmental

6. Contact-Center-as-a-Service Market, by Type

  • 6.1. Introduction
  • 6.2. Integration & Deployment
  • 6.3. Managed Services
  • 6.4. Support & Maintenance
  • 6.5. Training & Consulting

7. Contact-Center-as-a-Service Market, by Solution

  • 7.1. Introduction
  • 7.2. Automatic Call Distribution
  • 7.3. Call Recording
  • 7.4. Computer Telephony Integration
  • 7.5. Customer Collaboration
  • 7.6. Dialer
  • 7.7. Interactive Voice Response
  • 7.8. Reporting & Analytics
  • 7.9. Workforce Optimization

8. Contact-Center-as-a-Service Market, by Enterprise Size

  • 8.1. Introduction
  • 8.2. Large Enterprises
  • 8.3. Small & Medium Enterprises

9. Contact-Center-as-a-Service Market, by End Use

  • 9.1. Introduction
  • 9.2. BFSI
  • 9.3. Consumer Goods & Retail
  • 9.4. Government
  • 9.5. Healthcare
  • 9.6. IT & Telecom
  • 9.7. Travel & Hospitality

10. Americas Contact-Center-as-a-Service Market

  • 10.1. Introduction
  • 10.2. Argentina
  • 10.3. Brazil
  • 10.4. Canada
  • 10.5. Mexico
  • 10.6. United States

11. Asia-Pacific Contact-Center-as-a-Service Market

  • 11.1. Introduction
  • 11.2. Australia
  • 11.3. China
  • 11.4. India
  • 11.5. Indonesia
  • 11.6. Japan
  • 11.7. Malaysia
  • 11.8. Philippines
  • 11.9. Singapore
  • 11.10. South Korea
  • 11.11. Taiwan
  • 11.12. Thailand
  • 11.13. Vietnam

12. Europe, Middle East & Africa Contact-Center-as-a-Service Market

  • 12.1. Introduction
  • 12.2. Denmark
  • 12.3. Egypt
  • 12.4. Finland
  • 12.5. France
  • 12.6. Germany
  • 12.7. Israel
  • 12.8. Italy
  • 12.9. Netherlands
  • 12.10. Nigeria
  • 12.11. Norway
  • 12.12. Poland
  • 12.13. Qatar
  • 12.14. Russia
  • 12.15. Saudi Arabia
  • 12.16. South Africa
  • 12.17. Spain
  • 12.18. Sweden
  • 12.19. Switzerland
  • 12.20. Turkey
  • 12.21. United Arab Emirates
  • 12.22. United Kingdom

13. Competitive Landscape

  • 13.1. Market Share Analysis, 2023
  • 13.2. FPNV Positioning Matrix, 2023
  • 13.3. Competitive Scenario Analysis
  • 13.4. Strategy Analysis & Recommendation

Companies Mentioned

  • 1. 3CLogic Inc.
  • 2. 8x8, Inc.
  • 3. ALE International SAS
  • 4. Alvaria, Inc.
  • 5. Ameyo Pvt Ltd.
  • 6. Avaya, Inc.
  • 7. Capgemini Services SAS
  • 8. Cisco Systems, Inc.
  • 9. Content Guru Limited
  • 10. Five9, Inc. by Zoom Video Communications, Inc.
  • 11. Genesys Cloud Services, Inc.
  • 12. Lumen Technologies, Inc.
  • 13. Microsoft Corporation
  • 14. Oracle Corporation
  • 15. SAP SE
  • 16. Unify, Inc.

LIST OF FIGURES

  • FIGURE 1. CONTACT-CENTER-AS-A-SERVICE MARKET RESEARCH PROCESS
  • FIGURE 2. CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2023 VS 2030
  • FIGURE 3. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2030 (USD MILLION)
  • FIGURE 4. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 5. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 6. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2023 VS 2030 (%)
  • FIGURE 7. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 8. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2023 VS 2030 (%)
  • FIGURE 9. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 10. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2023 VS 2030 (%)
  • FIGURE 11. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 12. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2023 VS 2030 (%)
  • FIGURE 13. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 14. AMERICAS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 15. AMERICAS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 16. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY STATE, 2023 VS 2030 (%)
  • FIGURE 17. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 18. ASIA-PACIFIC CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 19. ASIA-PACIFIC CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 20. EUROPE, MIDDLE EAST & AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 21. EUROPE, MIDDLE EAST & AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 22. CONTACT-CENTER-AS-A-SERVICE MARKET SHARE, BY KEY PLAYER, 2023
  • FIGURE 23. CONTACT-CENTER-AS-A-SERVICE MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

  • TABLE 1. CONTACT-CENTER-AS-A-SERVICE MARKET SEGMENTATION & COVERAGE
  • TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
  • TABLE 3. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2030 (USD MILLION)
  • TABLE 4. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 5. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 6. CONTACT-CENTER-AS-A-SERVICE MARKET DYNAMICS
  • TABLE 7. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 8. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY INTEGRATION & DEPLOYMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 9. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY MANAGED SERVICES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 10. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SUPPORT & MAINTENANCE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 11. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TRAINING & CONSULTING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 12. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 13. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 14. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CALL RECORDING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 15. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COMPUTER TELEPHONY INTEGRATION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 16. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CUSTOMER COLLABORATION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 17. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY DIALER, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 18. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 19. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY REPORTING & ANALYTICS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 20. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY WORKFORCE OPTIMIZATION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 21. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 22. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 23. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 24. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 25. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY BFSI, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 26. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 27. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY GOVERNMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 28. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 29. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY IT & TELECOM, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 30. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TRAVEL & HOSPITALITY, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 31. AMERICAS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 32. AMERICAS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 33. AMERICAS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 34. AMERICAS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 35. AMERICAS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 36. ARGENTINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 37. ARGENTINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 38. ARGENTINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 39. ARGENTINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 40. BRAZIL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 41. BRAZIL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 42. BRAZIL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 43. BRAZIL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 44. CANADA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 45. CANADA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 46. CANADA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 47. CANADA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 48. MEXICO CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 49. MEXICO CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 50. MEXICO CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 51. MEXICO CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 52. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 53. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 54. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 55. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 56. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
  • TABLE 57. ASIA-PACIFIC CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 58. ASIA-PACIFIC CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 59. ASIA-PACIFIC CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 60. ASIA-PACIFIC CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 61. ASIA-PACIFIC CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 62. AUSTRALIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 63. AUSTRALIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 64. AUSTRALIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 65. AUSTRALIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 66. CHINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 67. CHINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 68. CHINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 69. CHINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 70. INDIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 71. INDIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 72. INDIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 73. INDIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 74. INDONESIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 75. INDONESIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 76. INDONESIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 77. INDONESIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 78. JAPAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 79. JAPAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 80. JAPAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 81. JAPAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 82. MALAYSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 83. MALAYSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 84. MALAYSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 85. MALAYSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 86. PHILIPPINES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 87. PHILIPPINES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 88. PHILIPPINES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 89. PHILIPPINES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 90. SINGAPORE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 91. SINGAPORE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 92. SINGAPORE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 93. SINGAPORE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 94. SOUTH KOREA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 95. SOUTH KOREA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 96. SOUTH KOREA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 97. SOUTH KOREA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 98. TAIWAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 99. TAIWAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 100. TAIWAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 101. TAIWAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 102. THAILAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 103. THAILAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 104. THAILAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 105. THAILAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 106. VIETNAM CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 107. VIETNAM CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 108. VIETNAM CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 109. VIETNAM CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 110. EUROPE, MIDDLE EAST & AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 111. EUROPE, MIDDLE EAST & AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 112. EUROPE, MIDDLE EAST & AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 113. EUROPE, MIDDLE EAST & AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 114. EUROPE, MIDDLE EAST & AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 115. DENMARK CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 116. DENMARK CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 117. DENMARK CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 118. DENMARK CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 119. EGYPT CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 120. EGYPT CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 121. EGYPT CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 122. EGYPT CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 123. FINLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 124. FINLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 125. FINLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 126. FINLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 127. FRANCE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 128. FRANCE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 129. FRANCE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 130. FRANCE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 131. GERMANY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 132. GERMANY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 133. GERMANY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 134. GERMANY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 135. ISRAEL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 136. ISRAEL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 137. ISRAEL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 138. ISRAEL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 139. ITALY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 140. ITALY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 141. ITALY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 142. ITALY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 143. NETHERLANDS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 144. NETHERLANDS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 145. NETHERLANDS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 146. NETHERLANDS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 147. NIGERIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 148. NIGERIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 149. NIGERIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 150. NIGERIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 151. NORWAY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 152. NORWAY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 153. NORWAY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 154. NORWAY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 155. POLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 156. POLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 157. POLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 158. POLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 159. QATAR CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 160. QATAR CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 161. QATAR CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 162. QATAR CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 163. RUSSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 164. RUSSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 165. RUSSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 166. RUSSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 167. SAUDI ARABIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 168. SAUDI ARABIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 169. SAUDI ARABIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 170. SAUDI ARABIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 171. SOUTH AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 172. SOUTH AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 173. SOUTH AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 174. SOUTH AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 175. SPAIN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 176. SPAIN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 177. SPAIN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 178. SPAIN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 179. SWEDEN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 180. SWEDEN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 181. SWEDEN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 182. SWEDEN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 183. SWITZERLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 184. SWITZERLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 185. SWITZERLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 186. SWITZERLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 187. TURKEY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 188. TURKEY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 189. TURKEY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 190. TURKEY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 191. UNITED ARAB EMIRATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 192. UNITED ARAB EMIRATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 193. UNITED ARAB EMIRATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 194. UNITED ARAB EMIRATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 195. UNITED KINGDOM CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 196. UNITED KINGDOM CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 197. UNITED KINGDOM CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 198. UNITED KINGDOM CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 199. CONTACT-CENTER-AS-A-SERVICE MARKET SHARE, BY KEY PLAYER, 2023
  • TABLE 200. CONTACT-CENTER-AS-A-SERVICE MARKET, FPNV POSITIONING MATRIX, 2023