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市場調查報告書
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1589250

客戶旅程管理市場：按服務、接觸點、部署、應用程式、產業分類 - 2025-2030 年全球預測

Customer Journey Management Market by Services (Consulting Services, Managed Services, Professional Services), Touchpoint (Branch or Store, Call Center, Email), Deployment, Application, Verticals - Global Forecast 2025-2030
出版日期: | 出版商: 360iResearch | 英文 199 Pages | 商品交期: 最快1-2個工作天內

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2023年客戶旅程管理市場規模為169.5億美元，預計2024年將達到202.6億美元，複合年成長率為19.62%，到2030年將達到594.2億美元。

客戶旅程管理 (CJM) 是指追蹤和管理客戶與您的品牌互動時所經歷的各個階段的過程。 CJM 的範圍包括了解客戶需求、行為和跨接觸點的痛點，旨在改善整體客戶體驗。對 CJM 的需求源於公司需要透過提供個人化體驗來提高客戶滿意度、忠誠度和保留率。 CJM 的應用範圍從金融服務到零售，公司利用資料分析、客戶回饋工具和 CRM 軟體來繪製和增強客戶互動。最終用途範圍涵蓋 B2B 和 B2C 領域，公司希望獲得競爭優勢、減少客戶流失並提高客戶參與。

主要市場統計
基準年[2023] 169.5億美元
預測年份 [2024] 202.6億美元
預測年份 [2030] 594.2億美元
複合年成長率（%） 19.62%

市場促進因素包括對資料主導行銷策略的需求不斷增加、對個人化客戶體驗的日益關注以及跨行業擴大採用數位轉型舉措。新的潛在機會在於人工智慧和機器學習技術的整合，用於預測分析和個人化內容傳送。企業可以透過投資強大的資料分析平台和客戶資料整合來利用這些趨勢，以提供無縫體驗。然而，資料隱私問題、整合不同接觸點的複雜性以及組織內部對變革的抵制等挑戰可能會阻礙成長。此外，缺乏熟練的資料分析和CJM策略專家也是阻礙因素。

需要創新的領域包括加強即時客戶回饋機制、開發先進的情緒分析工具以及探索擴增實境等身臨其境型技術來豐富客戶互動。探索更好的資料安全措施和隱私保護技術也可以提高競爭力。 CJM 市場的本質越來越受到技術進步和以客戶為中心的策略的驅動。優先考慮創新、靈活性和深入了解客戶行為的公司處於更有利的地位。透過採用主動、分析主導的方法，公司可以克服障礙並充分利用 CJM 的潛力來實現永續成長。

市場動態：揭示快速發展的客戶旅程管理市場中的關鍵市場洞察

供需的動態交互作用正在改變客戶旅程管理市場。了解這些不斷變化的市場動態可以幫助企業做出明智的投資決策、策略決策並抓住新的商機。全面了解這些趨勢可以幫助企業降低政治、地理、技術、社會和經濟領域的風險，同時消費行為及其對製造成本的影響以及對採購趨勢的影響。

  • 市場促進因素
    • 在整個客戶旅程中需要一致的客戶體驗
    • 消費主義抬頭
    • 提供即時跨管道分析和視覺化資料的單一介面
  • 市場限制因素
    • 與資料同步相關的複雜性
    • 資料隱私和安全問題
  • 市場機會
    • 客戶旅程管理的技術進步
    • 擴展客戶意圖分析應用程式以預測客戶偏好
  • 市場挑戰
    • 根據人力資源選擇合適的技術組合

波特的五力：駕馭顧客旅程管理市場的策略工具

波特的五力框架是理解市場競爭格局的重要工具。波特的五力框架為評估公司的競爭地位和探索策略機會提供了清晰的方法。該框架可幫助公司評估市場動態並確定新業務的盈利。這些見解使公司能夠利用自己的優勢，解決弱點並避免潛在的挑戰，從而確保更強大的市場地位。

PESTLE分析：了解客戶旅程管理市場的外部影響

外部宏觀環境因素在塑造客戶旅程管理市場的績效動態方面發揮著至關重要的作用。對政治、經濟、社會、技術、法律和環境因素的分析提供了應對這些影響所需的資訊。透過調查 PESTLE 因素，公司可以更了解潛在的風險和機會。這種分析可以幫助公司預測法規、消費者偏好和經濟趨勢的變化，並幫助他們做出積極主動的決策。

市場佔有率分析 了解顧客旅程管理市場的競爭格局

客戶旅程管理市場的詳細市場佔有率分析可以對供應商績效進行全面評估。公司可以透過比較收益、客戶群和成長率等關鍵指標來揭示其競爭地位。該分析揭示了市場集中、分散和整合的趨勢，為供應商提供了製定策略決策所需的見解，以應對日益激烈的競爭。

FPNV 定位矩陣客戶旅程管理市場供應商的績效評估

FPNV 定位矩陣是評估客戶旅程管理市場供應商的重要工具。此矩陣允許業務組織根據商務策略和產品滿意度評估供應商，從而做出與其目標相符的明智決策。這四個象限使您能夠清晰、準確地分類供應商，以確定最能滿足您的策略目標的合作夥伴和解決方案。

策略分析和建議繪製您在客戶旅程管理市場的成功之路

對於旨在加強其在全球市場的影響力的公司來說，客戶旅程管理市場的策略分析至關重要。透過審查關鍵資源、能力和績效指標，公司可以識別成長機會並努力改進。這種方法使您能夠克服競爭環境中的挑戰，利用新的商機，並取得長期成功。

本報告對市場進行了全面分析，涵蓋關鍵重點領域：

1. 市場滲透率：對當前市場環境的詳細審查、主要企業的廣泛資料、對其在市場中的影響力和整體影響力的評估。

2. 市場開拓：辨識新興市場的成長機會，評估現有領域的擴張潛力，並提供未來成長的策略藍圖。

3. 市場多元化：分析近期產品發布、開拓地區、關鍵產業進展、塑造市場的策略投資。

4. 競爭評估與情報：徹底分析競爭格局，檢驗市場佔有率、業務策略、產品系列、認證、監管核准、專利趨勢、主要企業的技術進步等。

5. 產品開發與創新：重點在於有望推動未來市場成長的最尖端科技、研發活動和產品創新。

我們也回答重要問題，以幫助相關人員做出明智的決策：

1.目前的市場規模和未來的成長預測是多少？

2. 哪些產品、區隔市場和地區提供最佳投資機會？

3.塑造市場的主要技術趨勢和監管影響是什麼？

4.主要廠商的市場佔有率和競爭地位如何？

5. 推動供應商市場進入和退出策略的收益來源和策略機會是什麼？

目錄

第1章 前言

第2章調查方法

第3章執行摘要

第4章市場概況

第5章市場洞察

  • 市場動態
    • 促進因素
      • 在整個客戶旅程中需要一致的客戶體驗
      • 越來越注重以消費者為中心
      • 為即時跨管道分析和視覺化資料提供單一介面
    • 抑制因素
      • 與資料同步相關的複雜性
      • 資料隱私和安全問題
    • 機會
      • 客戶旅程管理的技術進步
      • 客戶意圖分析在預測客戶偏好的應用不斷擴展
    • 任務
      • 根據您的才能選擇合適的技術組合
  • 市場區隔分析
  • 波特五力分析
  • PESTEL分析
    • 政治的
    • 經濟
    • 社群
    • 技術的
    • 合法地
    • 環境

第6章客戶旅程管理市場：依服務分類

  • 諮詢服務
  • 託管服務
  • 專業服務
  • 支援與維護

第7章客戶旅程管理市場接觸點

  • 分店或商店
  • 客服中心
  • 電子郵件
  • 智慧型手機
  • 社群媒體
  • 網路

第 8 章客戶旅程管理市場：按部署

  • 雲
  • 本地

第9章客戶旅程管理市場：依應用分類

  • 品牌管理
  • 宣傳活動管理
  • 客戶行為分析
  • 客戶流失分析
  • 客戶區隔與目標定位
  • 產品管理

第10章按行業分類的客戶旅程管理市場

  • 汽車/交通
  • 商業和金融
  • 化學品/材料
  • 消費品和服務
  • 能源和自然資源
  • 飲食
  • 政府和公共部門
  • 衛生保健
  • 製造/建築
  • 軍事航太和國防
  • 藥品
  • 通訊和計算

第11章美洲客戶旅程管理市場

  • 阿根廷
  • 巴西
  • 加拿大
  • 墨西哥
  • 美國

第12章亞太客戶旅程管理市場

  • 澳洲
  • 中國
  • 印度
  • 印尼
  • 日本
  • 馬來西亞
  • 菲律賓
  • 新加坡
  • 韓國
  • 台灣
  • 泰國
  • 越南

第13章歐洲、中東和非洲客戶旅程管理市場

  • 丹麥
  • 埃及
  • 芬蘭
  • 法國
  • 德國
  • 以色列
  • 義大利
  • 荷蘭
  • 奈及利亞
  • 挪威
  • 波蘭
  • 卡達
  • 俄羅斯
  • 沙烏地阿拉伯
  • 南非
  • 西班牙
  • 瑞典
  • 瑞士
  • 土耳其
  • 阿拉伯聯合大公國
  • 英國

第14章競爭格局

  • 2023 年市場佔有率分析
  • FPNV 定位矩陣，2023
  • 競爭情境分析
  • 戰略分析和建議

公司名單

  • Adobe Inc.
  • Genesys Cloud Services, Inc.
  • HCL Technologies Limited
  • Medallia Inc.
  • MoEngage, Inc.
  • NICE Ltd
  • Oracle Corporation
  • Pegasystems Inc.
  • Quadient Group
  • Salesforce.com, Inc.
  • SAP SE
  • SAS Institute Inc.
  • Thematic Analysis Inc.
  • Totango, Inc.
  • Zoho Corporation Pvt. Ltd
Product Code: MRR-436B79517B65

The Customer Journey Management Market was valued at USD 16.95 billion in 2023, expected to reach USD 20.26 billion in 2024, and is projected to grow at a CAGR of 19.62%, to USD 59.42 billion by 2030.

Customer Journey Management (CJM) entails the process of tracking and managing the various stages a customer passes through while interacting with a brand. The scope of CJM involves understanding customer needs, behaviors, and pain points across touchpoints, aiming to enhance the overall customer experience. The necessity for CJM arises from the need for businesses to improve customer satisfaction, loyalty, and retention by delivering personalized experiences. Applications of CJM are diverse, ranging from financial services to retail, where businesses leverage data analytics, customer feedback tools, and CRM software to map and enhance customer interactions. The end-use scope extends to both B2B and B2C sectors, with companies seeking to achieve competitive advantages, reduce churn, and enhance customer engagement.

KEY MARKET STATISTICS
Base Year [2023] USD 16.95 billion
Estimated Year [2024] USD 20.26 billion
Forecast Year [2030] USD 59.42 billion
CAGR (%) 19.62%

Market insights reveal that key drivers for CJM growth include the escalating demand for data-driven marketing strategies, the increasing emphasis on personalizing customer experiences, and the growing adoption of digital transformation initiatives across industries. Emerging potential opportunities lie in the integration of AI and machine learning technologies for predictive analytics and personalized content delivery. Businesses can capitalize on these trends by investing in robust data analytics platforms and customer data integration to offer seamless experiences. However, challenges such as data privacy concerns, the complexity of integrating various touchpoints, and resistance to change within organizations can impede growth. Additionally, the scarcity of skilled professionals in data analytics and CJM strategies poses a limitation.

Areas ripe for innovation include enhancing real-time customer feedback mechanisms, developing advanced sentiment analysis tools, and exploring immersive technologies like augmented reality to enrich customer interactions. Research into better data security measures and privacy-preserving technologies can also provide a competitive edge. The nature of the CJM market is increasingly driven by technological advancements and customer-centric strategies. Companies that prioritize innovation, flexibility, and a deep understanding of customer behavior are better positioned to thrive. By adopting a proactive, analytics-driven approach, businesses can navigate obstacles and harness the full potential of CJM to achieve sustainable growth.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Customer Journey Management Market

The Customer Journey Management Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

  • Market Drivers
    • Need for consistent customer experience throughout the customer journey
    • Rising focus on consumer-centricity
    • Availability of single interface for real-time, cross-channel analysis and visualization data
  • Market Restraints
    • Complications associated with the data synchronization
    • Data privacy and security issues
  • Market Opportunities
    • Technological advances in customer journey management
    • Growing application of analytics on customer intents to predict their preferences
  • Market Challenges
    • Choosing the right combination of technology according to personnel

Porter's Five Forces: A Strategic Tool for Navigating the Customer Journey Management Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Customer Journey Management Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Customer Journey Management Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Customer Journey Management Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Customer Journey Management Market

A detailed market share analysis in the Customer Journey Management Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Customer Journey Management Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Customer Journey Management Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Customer Journey Management Market

A strategic analysis of the Customer Journey Management Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Customer Journey Management Market, highlighting leading vendors and their innovative profiles. These include Adobe Inc., Genesys Cloud Services, Inc., HCL Technologies Limited, Medallia Inc., MoEngage, Inc., NICE Ltd, Oracle Corporation, Pegasystems Inc., Quadient Group, Salesforce.com, Inc., SAP SE, SAS Institute Inc., Thematic Analysis Inc., Totango, Inc., and Zoho Corporation Pvt. Ltd.

Market Segmentation & Coverage

This research report categorizes the Customer Journey Management Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Based on Services, market is studied across Consulting Services, Managed Services, Professional Services, and Support & Maintenance.
  • Based on Touchpoint, market is studied across Branch or Store, Call Center, Email, Mobile, Social Media, and Web.
  • Based on Deployment, market is studied across Cloud and On-Premises.
  • Based on Application, market is studied across Brand Management, Campaign Management, Customer Behavioral Analysis, Customer Churn Analysis, Customer Segmentation & Targeting, and Product Management.
  • Based on Verticals, market is studied across Automotive & Transport, Business & Finance, Chemicals & Materials, Consumer Goods & Services, Energy & Natural Resources, Food & Beverage, Government & Public Sector, Healthcare, Manufacturing & Construction, Military Aerospace & Defense, Pharmaceuticals, and Telecommunications & Computing.
  • Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

  • 1.1. Objectives of the Study
  • 1.2. Market Segmentation & Coverage
  • 1.3. Years Considered for the Study
  • 1.4. Currency & Pricing
  • 1.5. Language
  • 1.6. Stakeholders

2. Research Methodology

  • 2.1. Define: Research Objective
  • 2.2. Determine: Research Design
  • 2.3. Prepare: Research Instrument
  • 2.4. Collect: Data Source
  • 2.5. Analyze: Data Interpretation
  • 2.6. Formulate: Data Verification
  • 2.7. Publish: Research Report
  • 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

  • 5.1. Market Dynamics
    • 5.1.1. Drivers
      • 5.1.1.1. Need for consistent customer experience throughout the customer journey
      • 5.1.1.2. Rising focus on consumer-centricity
      • 5.1.1.3. Availability of single interface for real-time, cross-channel analysis and visualization data
    • 5.1.2. Restraints
      • 5.1.2.1. Complications associated with the data synchronization
      • 5.1.2.2. Data privacy and security issues
    • 5.1.3. Opportunities
      • 5.1.3.1. Technological advances in customer journey management
      • 5.1.3.2. Growing application of analytics on customer intents to predict their preferences
    • 5.1.4. Challenges
      • 5.1.4.1. Choosing the right combination of technology according to personnel
  • 5.2. Market Segmentation Analysis
  • 5.3. Porter's Five Forces Analysis
    • 5.3.1. Threat of New Entrants
    • 5.3.2. Threat of Substitutes
    • 5.3.3. Bargaining Power of Customers
    • 5.3.4. Bargaining Power of Suppliers
    • 5.3.5. Industry Rivalry
  • 5.4. PESTLE Analysis
    • 5.4.1. Political
    • 5.4.2. Economic
    • 5.4.3. Social
    • 5.4.4. Technological
    • 5.4.5. Legal
    • 5.4.6. Environmental

6. Customer Journey Management Market, by Services

  • 6.1. Introduction
  • 6.2. Consulting Services
  • 6.3. Managed Services
  • 6.4. Professional Services
  • 6.5. Support & Maintenance

7. Customer Journey Management Market, by Touchpoint

  • 7.1. Introduction
  • 7.2. Branch or Store
  • 7.3. Call Center
  • 7.4. Email
  • 7.5. Mobile
  • 7.6. Social Media
  • 7.7. Web

8. Customer Journey Management Market, by Deployment

  • 8.1. Introduction
  • 8.2. Cloud
  • 8.3. On-Premises

9. Customer Journey Management Market, by Application

  • 9.1. Introduction
  • 9.2. Brand Management
  • 9.3. Campaign Management
  • 9.4. Customer Behavioral Analysis
  • 9.5. Customer Churn Analysis
  • 9.6. Customer Segmentation & Targeting
  • 9.7. Product Management

10. Customer Journey Management Market, by Verticals

  • 10.1. Introduction
  • 10.2. Automotive & Transport
  • 10.3. Business & Finance
  • 10.4. Chemicals & Materials
  • 10.5. Consumer Goods & Services
  • 10.6. Energy & Natural Resources
  • 10.7. Food & Beverage
  • 10.8. Government & Public Sector
  • 10.9. Healthcare
  • 10.10. Manufacturing & Construction
  • 10.11. Military Aerospace & Defense
  • 10.12. Pharmaceuticals
  • 10.13. Telecommunications & Computing

11. Americas Customer Journey Management Market

  • 11.1. Introduction
  • 11.2. Argentina
  • 11.3. Brazil
  • 11.4. Canada
  • 11.5. Mexico
  • 11.6. United States

12. Asia-Pacific Customer Journey Management Market

  • 12.1. Introduction
  • 12.2. Australia
  • 12.3. China
  • 12.4. India
  • 12.5. Indonesia
  • 12.6. Japan
  • 12.7. Malaysia
  • 12.8. Philippines
  • 12.9. Singapore
  • 12.10. South Korea
  • 12.11. Taiwan
  • 12.12. Thailand
  • 12.13. Vietnam

13. Europe, Middle East & Africa Customer Journey Management Market

  • 13.1. Introduction
  • 13.2. Denmark
  • 13.3. Egypt
  • 13.4. Finland
  • 13.5. France
  • 13.6. Germany
  • 13.7. Israel
  • 13.8. Italy
  • 13.9. Netherlands
  • 13.10. Nigeria
  • 13.11. Norway
  • 13.12. Poland
  • 13.13. Qatar
  • 13.14. Russia
  • 13.15. Saudi Arabia
  • 13.16. South Africa
  • 13.17. Spain
  • 13.18. Sweden
  • 13.19. Switzerland
  • 13.20. Turkey
  • 13.21. United Arab Emirates
  • 13.22. United Kingdom

14. Competitive Landscape

  • 14.1. Market Share Analysis, 2023
  • 14.2. FPNV Positioning Matrix, 2023
  • 14.3. Competitive Scenario Analysis
  • 14.4. Strategy Analysis & Recommendation

Companies Mentioned

  • 1. Adobe Inc.
  • 2. Genesys Cloud Services, Inc.
  • 3. HCL Technologies Limited
  • 4. Medallia Inc.
  • 5. MoEngage, Inc.
  • 6. NICE Ltd
  • 7. Oracle Corporation
  • 8. Pegasystems Inc.
  • 9. Quadient Group
  • 10. Salesforce.com, Inc.
  • 11. SAP SE
  • 12. SAS Institute Inc.
  • 13. Thematic Analysis Inc.
  • 14. Totango, Inc.
  • 15. Zoho Corporation Pvt. Ltd

LIST OF FIGURES

  • FIGURE 1. CUSTOMER JOURNEY MANAGEMENT MARKET RESEARCH PROCESS
  • FIGURE 2. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2023 VS 2030
  • FIGURE 3. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
  • FIGURE 4. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 5. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 6. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2023 VS 2030 (%)
  • FIGURE 7. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 8. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2023 VS 2030 (%)
  • FIGURE 9. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 10. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2023 VS 2030 (%)
  • FIGURE 11. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 12. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2023 VS 2030 (%)
  • FIGURE 13. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 14. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2023 VS 2030 (%)
  • FIGURE 15. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 16. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 17. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 18. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY STATE, 2023 VS 2030 (%)
  • FIGURE 19. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 20. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 21. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 22. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 23. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 24. CUSTOMER JOURNEY MANAGEMENT MARKET SHARE, BY KEY PLAYER, 2023
  • FIGURE 25. CUSTOMER JOURNEY MANAGEMENT MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

  • TABLE 1. CUSTOMER JOURNEY MANAGEMENT MARKET SEGMENTATION & COVERAGE
  • TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
  • TABLE 3. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
  • TABLE 4. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 5. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 6. CUSTOMER JOURNEY MANAGEMENT MARKET DYNAMICS
  • TABLE 7. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 8. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CONSULTING SERVICES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 9. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MANAGED SERVICES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 10. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 11. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SUPPORT & MAINTENANCE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 12. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 13. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY BRANCH OR STORE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 14. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CALL CENTER, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 15. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY EMAIL, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 16. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MOBILE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 17. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 18. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY WEB, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 19. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 20. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CLOUD, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 21. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY ON-PREMISES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 22. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 23. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY BRAND MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 24. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CAMPAIGN MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 25. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CUSTOMER BEHAVIORAL ANALYSIS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 26. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CUSTOMER CHURN ANALYSIS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 27. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CUSTOMER SEGMENTATION & TARGETING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 28. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY PRODUCT MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 29. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 30. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 31. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY BUSINESS & FINANCE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 32. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CHEMICALS & MATERIALS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 33. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & SERVICES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 34. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY ENERGY & NATURAL RESOURCES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 35. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY FOOD & BEVERAGE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 36. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 37. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 38. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MANUFACTURING & CONSTRUCTION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 39. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MILITARY AEROSPACE & DEFENSE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 40. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY PHARMACEUTICALS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 41. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TELECOMMUNICATIONS & COMPUTING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 42. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 43. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 44. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 45. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 46. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 47. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 48. ARGENTINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 49. ARGENTINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 50. ARGENTINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 51. ARGENTINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 52. ARGENTINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 53. BRAZIL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 54. BRAZIL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 55. BRAZIL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 56. BRAZIL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 57. BRAZIL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 58. CANADA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 59. CANADA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 60. CANADA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 61. CANADA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 62. CANADA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 63. MEXICO CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 64. MEXICO CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 65. MEXICO CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 66. MEXICO CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 67. MEXICO CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 68. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 69. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 70. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 71. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 72. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 73. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
  • TABLE 74. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 75. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 76. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 77. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 78. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 79. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 80. AUSTRALIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 81. AUSTRALIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 82. AUSTRALIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 83. AUSTRALIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 84. AUSTRALIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 85. CHINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 86. CHINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 87. CHINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 88. CHINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 89. CHINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 90. INDIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 91. INDIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 92. INDIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 93. INDIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 94. INDIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 95. INDONESIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 96. INDONESIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 97. INDONESIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 98. INDONESIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 99. INDONESIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 100. JAPAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 101. JAPAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 102. JAPAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 103. JAPAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 104. JAPAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 105. MALAYSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 106. MALAYSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 107. MALAYSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 108. MALAYSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 109. MALAYSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 110. PHILIPPINES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 111. PHILIPPINES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 112. PHILIPPINES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 113. PHILIPPINES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 114. PHILIPPINES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 115. SINGAPORE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 116. SINGAPORE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 117. SINGAPORE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 118. SINGAPORE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 119. SINGAPORE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 120. SOUTH KOREA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 121. SOUTH KOREA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 122. SOUTH KOREA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 123. SOUTH KOREA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 124. SOUTH KOREA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 125. TAIWAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 126. TAIWAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 127. TAIWAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 128. TAIWAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 129. TAIWAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 130. THAILAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 131. THAILAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 132. THAILAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 133. THAILAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 134. THAILAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 135. VIETNAM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 136. VIETNAM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 137. VIETNAM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 138. VIETNAM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 139. VIETNAM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 140. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 141. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 142. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 143. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 144. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 145. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 146. DENMARK CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 147. DENMARK CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 148. DENMARK CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 149. DENMARK CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 150. DENMARK CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 151. EGYPT CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 152. EGYPT CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 153. EGYPT CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 154. EGYPT CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 155. EGYPT CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 156. FINLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 157. FINLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 158. FINLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 159. FINLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 160. FINLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 161. FRANCE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 162. FRANCE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 163. FRANCE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 164. FRANCE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 165. FRANCE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 166. GERMANY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 167. GERMANY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 168. GERMANY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 169. GERMANY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 170. GERMANY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 171. ISRAEL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 172. ISRAEL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 173. ISRAEL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 174. ISRAEL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 175. ISRAEL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 176. ITALY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 177. ITALY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 178. ITALY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 179. ITALY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 180. ITALY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 181. NETHERLANDS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 182. NETHERLANDS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 183. NETHERLANDS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 184. NETHERLANDS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 185. NETHERLANDS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 186. NIGERIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 187. NIGERIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 188. NIGERIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 189. NIGERIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 190. NIGERIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 191. NORWAY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 192. NORWAY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 193. NORWAY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 194. NORWAY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 195. NORWAY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 196. POLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 197. POLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 198. POLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 199. POLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 200. POLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 201. QATAR CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 202. QATAR CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 203. QATAR CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 204. QATAR CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 205. QATAR CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 206. RUSSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 207. RUSSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 208. RUSSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 209. RUSSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 210. RUSSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 211. SAUDI ARABIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 212. SAUDI ARABIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 213. SAUDI ARABIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 214. SAUDI ARABIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 215. SAUDI ARABIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 216. SOUTH AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 217. SOUTH AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 218. SOUTH AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 219. SOUTH AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 220. SOUTH AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 221. SPAIN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 222. SPAIN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 223. SPAIN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 224. SPAIN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 225. SPAIN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 226. SWEDEN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 227. SWEDEN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 228. SWEDEN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 229. SWEDEN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 230. SWEDEN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 231. SWITZERLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 232. SWITZERLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 233. SWITZERLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 234. SWITZERLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 235. SWITZERLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 236. TURKEY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 237. TURKEY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 238. TURKEY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 239. TURKEY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 240. TURKEY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 241. UNITED ARAB EMIRATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 242. UNITED ARAB EMIRATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 243. UNITED ARAB EMIRATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 244. UNITED ARAB EMIRATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 245. UNITED ARAB EMIRATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 246. UNITED KINGDOM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 247. UNITED KINGDOM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 248. UNITED KINGDOM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 249. UNITED KINGDOM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 250. UNITED KINGDOM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 251. CUSTOMER JOURNEY MANAGEMENT MARKET SHARE, BY KEY PLAYER, 2023
  • TABLE 252. CUSTOMER JOURNEY MANAGEMENT MARKET, FPNV POSITIONING MATRIX, 2023