2023 年醫療保健領域的 ServiceNow 醫療保健組織如何實現工作流程自動化

通貨膨脹、勞動力和材料成本上漲、高利潤手術減少以及人員短缺等因素正在導致許多醫療機構的利潤緊縮。因此，對自動化工作流程的需求不斷增加。

本報告對異行業提供自動化工作流程的廠商ServiceNow進行了全面分析，並結合醫療機構（共17家機構）的觀點，調查了各個機構中ServiceNow的使用情況和客戶體驗。

目錄

第1章 執行見解

第2章 詳細分析

第3章 客戶採訪詳細內容

Margins are tight for many healthcare organizations due to factors like inflation, high costs for labor and materials, fewer high-margin procedures, and staffing shortages. As a result, the demand for automated workflows is growing. This report is KLAS' first comprehensive look at ServiceNow, a cross-industry vendor that offers automated workflows. Drawing from 17 healthcare organizations' insights, the following pages share how ServiceNow is being used and what the customer experience is like.

Table of Contents

1. Executive Insights

2. Expanded Insights

3. Customer Interview Details