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市場調查報告書

商品編碼

1410020

醫療保健聊天機器人市場 – 2023 年至 2028 年預測

Healthcare Chatbots Market - Forecasts from 2023 to 2028

出版日期: 2023年12月12日 | 出版商:

Knowledge Sourcing Intelligence | 英文 145 Pages | 商品交期: 最快1-2個工作天內

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簡介目錄

醫療保健聊天機器人市場預計將從 2021 年的 11.76 億美元成長到 2028 年的 32.73 億美元，複合年成長率為 15.74%。

由於數位技術在醫療保健領域的使用不斷增加，以及對易於獲取的醫療保健服務的需求不斷增加，醫療保健聊天機器人市場的成長得到了放大。多個市場參與企業正在爭取醫療保健聊天機器人市場的佔有率，包括成熟的醫療保健技術公司和新興新興企業。這些公司正在開發尖端的聊天機器人解決方案，以提高病人參與並提供高效的醫療保健支援。一般來說，隨著患者獲取醫療保健資訊和服務的方式發生變化，醫療保健聊天機器人市場規模預計將會成長。

市場概況：

醫療保健聊天機器人市場的成長正在成為醫療服務業務中合適的機器主導選項，改變患者的溝通和幫助。由人工智慧驅動的醫療保健虛擬助理被稱為醫療保健聊天機器人。這些虛擬助理透過聊天介面與使用者溝通，並提供個人化的健康資訊、症狀評估、預約安排、處方提醒和其他服務。這些聊天機器人使用自然語言處理 (NLP) 和機器學習技術來解釋和回答用戶詢問並提供適當的醫療保健建議。

此外，對便捷的醫療服務的需求、簡化管理任務的願望以及降低醫療成本的願望都是推動市場擴張的因素。此外，COVID-19 的爆發刺激了醫療保健聊天機器人的發展，提供了一種安全有效的方式來遠端存取醫療保健服務和資訊。

醫療保健聊天機器人市場的主要企業

Ada Health是一款由人工智慧主導的聊天機器人，為使用者提供個人化的健康評估、症狀評估和分診服務，幫助他們了解健康問題並為他們指明正確的治療方向。
Sensely開發聊天機器人和虛擬護理師頭像，除了提供教育和支援材料外，還可以協助患者進行藥物管理、術後護理和慢性病管理。
Your.MD ：Your.MD 提供了一個名為「OneStop Health」的聊天機器人，它透過提供個人化的健康建議、症狀檢查器和有關各種健康問題的資訊來幫助用戶隨時資訊。我們讓您能夠做出醫療保健決策。
Buoy Health： Buoy Health 的聊天機器人利用人工智慧演算法提供客製化的症狀檢查、分診和適當的替代護理建議，幫助患者獲得醫療保健服務。改善導航。

市場促進因素

更重視患者參與與賦權：

醫療保健產業越來越關注患者的參與和賦權。醫療保健聊天機器人的重要性在於推動醫療保健聊天機器人產業的發展，使患者能夠積極參與他們的醫療保健體驗，並提高患者的參與度。

簡化管理業務和提高醫療保健效率的需求日益成長：

資料支援了簡化管理流程和提高醫療保健效率的不斷成長的需求。根據美國醫學會 (AMA) 進行的一項研究，醫生平均每治療一個小時就要花兩個小時處理行政事務。另一方面，如果在醫療保健管理中使用基於人工智慧的解決方案和聊天機器人，行政負擔最多可減少 50%。結果是提高了工作流程效率，改善了患者照護，並顯著節省了時間和成本。資料顯示，需要醫療保健聊天機器人來提高管理效率和整體醫療保健效率。

越來越多的醫療保健提供者採用聊天機器人解決方案：

研究表明，醫療保健提供者擴大利用聊天機器人的部署。這意味著聊天機器人越來越被醫療服務專業人士認可為一種令人信服的手段，可以促進理解協作、提高工作流程生產力和提升整體醫療服務洞察力。

支持有利的政府措施和數位健康解決方案：

由於政府的積極舉措和對數位健康解決方案的支持，醫療保健聊天機器人越來越受歡迎。這一結果凸顯了鼓勵使用醫療保健聊天機器人及其商業性擴張的政府政策的重要性。

北美已成為醫療保健聊天機器人市場的領導者。

預計北美將在醫療保健聊天機器人市場中佔據顯著佔有率。該地區的領先地位歸功於現代醫療保健基礎設施、數位技術在醫療保健領域的廣泛使用以及對醫療保健創新的大量投資。簡化管理業務的需要、對患者參與的日益關注以及對可訪問和便捷的醫療保健服務的需求不斷增加，正在推動北美醫療保健聊天機器人市場規模的顯著擴大。

隨著醫療保健聊天機器人解決方案的使用越來越廣泛，歐洲和亞太地區等其他地區也正在經歷成長。北美透過提供創新和有效的聊天機器人解決方案佔據了重要的醫療保健聊天機器人市場佔有率，但許多主要競爭對手，包括成熟的醫療保健技術公司和新興新興企業公司，都在爭奪更大的市場佔有率。

主要進展：

2021 年 9 月，專注於改善全世界人民健康的全球數位健康公司 AdaHealth 宣布與埃及 AXA 旗下子公司 AXA OneHealth 建立合作夥伴關係。 Ada 已被選為合作夥伴，以支援和增強 AXA OneHealth 在該地區的數位生態系統的使用者體驗。 2021年5月，AdaHealth與諾華建立合作夥伴關係，諾華將能夠利用AdaHealth先進的基於人工智慧、經過臨床檢驗的症狀評估和護理導航技術來治療多種免疫性疾病，並幫助改善罕見疾病的檢測和診斷。 2021 年 10 月，世界衛生組織 (WHO) 推出了由 Viber 平台提供支援的女性健康互動式聊天機器人，向用戶提供有關如何減少乳癌及其症狀和治療方法的健康資訊。最初的發布有俄語、烏克蘭語、匈牙利語、英語和希臘語版本。

The healthcare chatbot market growth is expanding due to the rising use of digital technologies in healthcare and the rising demand for easy-to-access healthcare services. Several industry participants are competing for healthcare chatbot market share, including established healthcare technology companies and emerging startups. To increase patient engagement and provide efficient healthcare support, these businesses are developing cutting-edge chatbot solutions. In general, it is anticipated that the healthcare chatbot market size will grow as it alters how patients obtain healthcare information and services.

Market Overview:

The healthcare chatbot market growth has arisen as a suitable mechanical-driven choice in the medical services business, changing patient communication and help. Artificial intelligence-powered virtual assistants for healthcare are known as healthcare chatbots. These virtual assistants communicate with users through chat interfaces to provide individualized health information, symptom assessment, appointment scheduling, prescription reminders, and other services. Natural language processing (NLP) and machine learning methods are used by these chatbots to interpret and respond to user inquiries, as well as to provide pertinent healthcare advice.

Furthermore, the demand for accessible and convenient healthcare services, the desire to simplify administrative tasks, and the desire to reduce healthcare costs are all contributing factors to the market's expansion. Additionally, the COVID-19 pandemic has spurred the development of healthcare chatbots, which offer a safe and effective method for remotely accessing healthcare services and information.

Key Players in the Healthcare Chatbots Market:

Ada Health: Ada Health is an artificial intelligence-driven chatbot that provides individualized health evaluations, symptom evaluation, and triage services to users, assisting them in comprehending their health issues and pointing them in the right direction for treatment.
Sensely: Sensely develops chatbots and virtual nurse avatars to assist patients with medication administration, post-operative care, and managing chronic illness, in addition to providing educational and support materials.
Your.MD: Your.MD has a chatbot called "OneStop Health" that allows users to make informed healthcare decisions by providing individualized health advice, a symptom checker, and information on a variety of health issues.
Buoy Health: The chatbot at Buoy Health makes use of artificial intelligence algorithms to provide customized symptom checks, triage, and recommendations for suitable care alternatives to facilitate patient access to healthcare services and improve patient navigation.

Market Drives:

Growing Emphasis on Patient Engagement and Empowerment:

Stats back up the healthcare industry's increased emphasis on patient participation and empowerment. The significance of healthcare chatbots in advancing the healthcare chatbots industry, empowering patients to take an active role in their healthcare experience, and increasing patient engagement is emphasized by these findings.

Rising Need to Streamline Administrative Tasks and Improve Healthcare Efficiency:

The increasing demand to streamline administrative procedures and boost healthcare efficiency is supported by data. A survey conducted by the American Medical Association (AMA) found that doctors spend an average of two hours per hour treating patients doing administrative tasks. On the other hand, the use of AI-driven solutions and chatbots in healthcare administration could reduce administrative burdens by up to 50%. As a result, workflow efficiency can be increased, patient care can be improved, and time and money can be saved significantly. The data show that healthcare chatbots are needed as a way to improve administrative efficiency and overall healthcare efficiency.

Growing Healthcare Provider Adoption of Chatbot Solutions:

The exploration shows that medical care suppliers are progressively utilizing chatbot arrangements. This exhibits chatbots' rising acknowledgment by medical services experts as compelling instruments for working on understanding cooperation, advancing work process productivity, and upgrading the whole medical services insight.

Favorable Government Initiatives and Support for Digital Health Solutions:

As a result of favorable government efforts and support for digital health solutions, healthcare chatbots have gained popularity. These results emphasize the significance of government policies to encourage the use of healthcare chatbots and their commercial expansion.

North America has established itself as the market leader, in the healthcare chatbots market.

North America is expected to hold a notable share in the healthcare chatbot market. The region's leadership can be attributed to modern healthcare infrastructure, extensive use of digital technology in healthcare, and significant investments in healthcare innovation. The need to simplify administrative tasks, a growing emphasis on patient involvement, and an increased demand for accessible and convenient healthcare services have all contributed to the significant expansion of the healthcare chatbot market size in North America.

As healthcare chatbot solutions become more widely used, other regions, such as Europe and Asia-Pacific, are experiencing growth. While North America holds a substantial healthcare chatbot market share, by providing innovative and effective chatbot solutions, many major competitors, including established healthcare technology companies and emerging startups, compete for a larger share of the market.

Key Developments:

In September 2021, Ada Health, a global digital health company focused on improving human health worldwide, announced a partnership with AXA OneHealth, an Egypt-based AXA subsidiary. Ada was selected as a partner to support and enhance the user experience of AXA OneHealth's digital ecosystem in the region.
In May 2021, Ada Health formed a partnership with Novartis in which Ada Health's sophisticated AI-based, clinically validated symptom assessment and care navigation technologies will be used by Novartis to help improve the detection and diagnosis of a variety of immunologic and uncommon diseases.
In October 2021, World Health Organization launched an interactive chatbot on women's health that uses Viber platform and deliver health information to the subscribers relating to how to reduce breast cancer, its symptoms, and the treatment options. The initial launch was done in Russian, Ukrainian, Hungarian, English, and Greek language.

Segmentation

BY COMPONENT

Software
Services

BY MODE OF DEPLOYMENT

Cloud-based
On-premises

BY APPLICATION

Symptom Checking and Medication Assistance
Appointment Scheduling and Reminders
Mental Health and Therapy Assistance
Health Monitoring and Guidance
Insurance and Billing Assistance
Others

BY END-USER

Healthcare Providers
Patients
Insurance Companies
Others

BY Geography

North America
United States
Canada
Mexico
South America
Brazil
Argentina
Others
Europe
United Kingdom
Germany
France
Italy
Spain
Others
Middle East and Africa
Saudi Arabia
UAE
Others
Asia Pacific
Japan
China
India
South Korea
Indonesia
Taiwan
Others

1. INTRODUCTION

1.1. Market Overview
1.2. Market Definition
1.3. Scope of the Study
1.4. Market Segmentation
1.5. Currency
1.6. Assumptions
1.7. Base, and Forecast Years Timeline

2. RESEARCH METHODOLOGY

2.1. Research Design
2.2. Research Process

3. EXECUTIVE SUMMARY

3.1. Research Highlights

4. MARKET DYNAMICS

4.1. Market Drivers
4.2. Market Restraints
4.3. Porters Five Forces Analysis
- 4.3.1. Bargaining Power of Suppliers
- 4.3.2. Bargaining Power of Buyers
- 4.3.3. Threat of New Entrants
- 4.3.4. Threat of Substitutes
- 4.3.5. Competitive Rivalry in the Industry
4.4. Industry Value Chain Analysis

5. HEALTHCARE CHATBOTS MARKET, BY COMPONENT

5.1. Introduction
5.2. Software
5.3. Services

6. HEALTHCARE CHATBOTS MARKET, BY MODE OF DEPLOYMENT

6.1. Introduction
6.2. Cloud-based
6.3. On-premise

7. HEALTHCARE CHATBOTS MARKET, BY APPLICATION

7.1. Introduction
7.2. Symptom Checking and Medication Assistance
7.3. Appointment Scheduling and Reminders
7.4. Mental Health and Therapy Assistance
7.5. Health Monitoring and Guidance
7.6. Insurance and Billing Assistance
7.7. Others

8. HEALTHCARE CHATBOTS MARKET, BY END-USER

8.1. Introduction
8.2. Healthcare Providers
8.3. Patients
8.4. Insurance Companies
8.5. Others

9. HEALTHCARE CHATBOTS MARKET, BY GEOGRAPHY

9.1. Introduction
9.2. North America
- 9.2.1. United States
- 9.2.2. Canada
- 9.2.3. Mexico
9.3. South America
- 9.3.1. Brazil
- 9.3.2. Argentina
- 9.3.3. Others
9.4. Europe
- 9.4.1. United Kingdom
- 9.4.2. Germany
- 9.4.3. France
- 9.4.4. Italy
- 9.4.5. Spain
- 9.4.6. Others
9.5. The Middle East and Africa
- 9.5.1. Saudi Arabia
- 9.5.2. UAE
- 9.5.3. Others
9.6. Asia Pacific
- 9.6.1. Japan
- 9.6.2. China
- 9.6.3. India
- 9.6.4. South Korea
- 9.6.5. Indonesia
- 9.6.6. Taiwan
- 9.6.7. Others