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市場調查報告書
商品編碼
1416801

客服中心分析市場報告：2030 年趨勢、預測與競爭分析

Contact Center Analytics Market Report: Trends, Forecast and Competitive Analysis to 2030
出版日期: | 出版商: Lucintel | 英文 150 - page report | 商品交期: 3個工作天內

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簡介目錄

客服中心分析趨勢與預測

到 2030 年，全球客服中心分析市場預計將達到 34 億美元，2024 年至 2030 年的年複合成長率為 11.3%。該市場的主要驅動力是人工智慧 (AI)、機器學習 (ML)、語音和文字分析、對改進的客戶體驗管理解決方案的高需求以及雲端基礎的客服中心軟體的使用增加。全球客服中心分析市場的未來看起來充滿希望，BFSI、醫療保健、零售和電子商務、政府和教育、IT 和通訊、旅遊和酒店市場都充滿機會。

客服中心分析市場洞察

Lucintel 預計，由於先進客服中心技術的採用和社交媒體平台使用的發展，其解決方案將在預測期內實現最高成長。

由於雲端基礎的客服中心分析解決方案、全球化、經濟轉型和數位化的成長，預計亞太地區將在預測期內實現最高成長

常問問題

Q.1客服中心分析的市場規模有多大？

A1. 到 2030 年，全球客服中心分析市場預計將達到 34 億美元。

Q.2客服中心分析市場的成長預測為何：

A2. 從 2024 年到 2030 年，全球客服中心分析市場預計將以 11.3% 的年複合成長率成長。

Q.3 影響客服中心分析市場成長的關鍵因素有哪些：

A3. 該市場的關鍵促進因素是人工智慧 (AI)、機器學習 (ML)、語音分析、文字分析等新時代技術的引入、對改進的客戶經驗管理解決方案的高需求、雲端基礎。用法。客服中心軟體

Q4.市場的主要細分市場是：

A4.客服中心分析市場的未來看起來充滿希望，其中包括 BFSI、醫療保健、零售和電子商務、政府和教育、IT 和通訊以及旅遊和酒店市場。

Q5.市場的主要企業是：

A5. 一些主要的客服中心分析公司是：

  • Mitel Networks Corporation
  • Genpact Limiteds
  • Avaya
  • Genesys
  • Talkdesk
  • SAP
  • Oracle Corporation
  • CallMiner
  • 8x8
  • Nice

Q6.未來最大的細分市場是什麼？

A6.Lucintel 預計該解決方案將在預測期內達到最高成長。

Q7. 未來五年預計哪些地區的市場成長最大？

A7. 預計亞太地區將在預測期內達到最高成長。

Q8. 可以客製化報告嗎？

A8. 是的，Lucintel 列出了 10% 的客製化服務，無需額外費用。

目錄

第1章執行摘要

第2章全球客服中心分析市場：市場動態

  • 簡介、背景、分類
  • 供應鏈
  • 產業促進因素與挑戰

第3章 2018-2030年市場趨勢及預測分析

  • 宏觀經濟趨勢（2018-2023）與預測（2024-2030）
  • 全球客服中心分析市場趨勢（2018-2023）與預測（2024-2030）
  • 全球客服中心分析市場（按組成部分）
    • 解決方案
    • 服務
  • 按部署模型分類的全球客服中心分析市場
    • 本地
    • 雲
  • 按最終用途行業分類的全球客服中心分析市場
    • BFSI
    • 醫療保健
    • 零售與電子商務
    • 政府和教育
    • 資訊科技和電信
    • 旅行和招待
    • 其他

第4章 2018-2030年區域市場趨勢及預測分析

  • 全球客服中心分析市場（按地區）
  • 北美客服中心分析市場
  • 歐洲客服中心分析市場
  • 亞太聯絡客服中心分析市場
  • 其他地區的客服中心分析市場

第5章 競爭分析

  • 產品系列分析
  • 營運整合
  • 波特五力分析

第6章 成長機會與策略分析

  • 成長機會分析
    • 全球客服中心分析市場成長機會（按組成部分）
    • 按部署模型分類的全球客服中心分析市場成長機會
    • 最終用途產業的全球客服中心分析市場成長機會
    • 按地區分類的全球客服中心分析市場成長機會
  • 全球客服中心分析市場的新興趨勢
  • 戰略分析
    • 新產品開發
    • 擴展全球客服中心分析市場的能力
    • 全球客服中心分析市場的合併、收購和合資企業
    • 認證和許可

第7章主要企業概況

  • Mitel Networks Corporation
  • Genpact Limiteds
  • Avaya
  • Genesys
  • Talkdesk
  • SAP
  • Oracle Corporation
  • CallMiner
  • 8x8
  • Nice
簡介目錄

Contact Center Analytics Trends and Forecast

The future of the global contact center analytics market looks promising with opportunities in the BFSI, healthcare, retail and e-commerce, government and education, IT and telecom, and travel and hospitality markets. The global contact center analytics market is expected to reach an estimated $3.4 billion by 2030 with a CAGR of 11.3% from 2024 to 2030. The major drivers for this market are adoption of new age technologies such as artificial intelligence (AI), machine learning (ML), speech analytics, and text analytics, improved customer experience management solutions are in high demand, and growing utilisation of cloud-based contact centre software.

A more than 150-page report is developed to help in your business decisions.

Contact Center Analytics by Segment

The study includes a forecast for the global contact center analytics by component, deployment model, end use industry, and region.

Contact Center Analytics Market by Component [Shipment Analysis by Value from 2018 to 2030]:

  • Solution
  • Services

Contact Center Analytics Market by Deployment Model [Shipment Analysis by Value from 2018 to 2030]:

  • On-premise
  • Cloud

Contact Center Analytics Market by End Use Industry [Shipment Analysis by Value from 2018 to 2030]:

  • BFSI
  • Healthcare
  • Retail and E-Commerce
  • Government and Education
  • IT and Telecom
  • Travel and hospitality
  • Others

Contact Center Analytics Market by Region [Shipment Analysis by Value from 2018 to 2030]:

  • North America
  • Europe
  • Asia Pacific
  • The Rest of the World

List of Contact Center Analytics Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies contact center analytics companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the contact center analytics companies profiled in this report include-

  • Mitel Networks Corporation
  • Genpact Limiteds
  • Avaya
  • Genesys
  • Talkdesk
  • Sap
  • Oracle Corporation
  • Callminer
  • 8X8
  • Nice

Contact Center Analytics Market Insights

Lucintel forecasts that solution is expected to witness highest growth over the forecast period due to the development in advanced contact center technology adoption and the usage of social media platforms.

APAC is expected to witness highest growth over the forecast period due to growth of cloud-based contact center analytics solutions, globalization, economic transformation, and digitalization

Features of the Global Contact Center Analytics Market

Market Size Estimates: Contact center analytics market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.

Segmentation Analysis: Contact center analytics market size by component, deployment model, end use industry, and region in terms of value ($B).

Regional Analysis: Contact center analytics market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different component, deployment model, end use industry, and regions for the contact center analytics market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the contact center analytics market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

FAQ

Q.1 What is the contact center analytics market size?

Answer: The global contact center analytics market is expected to reach an estimated $3.4 billion by 2030.

Q.2 What is the growth forecast for contact center analytics market?

Answer: The global contact center analytics market is expected to grow with a CAGR of 11.3% from 2024 to 2030.

Q.3 What are the major drivers influencing the growth of the contact center analytics market?

Answer: The major drivers for this market are adoption of new age technologies such as artificial intelligence (AI), machine learning (ML), speech analytics, and text analytics, improved customer experience management solutions are in high demand, and growing utilisation of cloud-based contact centre software

Q4. What are the major segments for contact center analytics market?

Answer: The future of the contact center analytics market looks promising with opportunities in the BFSI, healthcare, retail and e-commerce, government and education, IT and telecom, and travel and hospitality markets.

Q5. Who are the key contact center analytics market companies?

Answer: Some of the key contact center analytics companies are as follows:

  • Mitel Networks Corporation
  • Genpact Limiteds
  • Avaya
  • Genesys
  • Talkdesk
  • SAP
  • Oracle Corporation
  • CallMiner
  • 8x8
  • Nice

Q6. Which contact center analytics market segment will be the largest in future?

Answer: Lucintel forecasts that solution is expected to witness highest growth over the forecast period.

Q7. In contact center analytics market, which region is expected to be the largest in next 5 years?

Answer: APAC is expected to witness highest growth over the forecast period.

Q.8 Do we receive customization in this report?

Answer: Yes, Lucintel provides 10% customization without any additional cost.

This report answers following 11 key questions:

  • Q.1. What are some of the most promising, high-growth opportunities for the contact center analytics market by component (solution and services), deployment model (on-premise and cloud), end use industry (BFSI, healthcare, retail and e-commerce, government and education, IT and telecom, travel and hospitality, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
  • Q.2. Which segments will grow at a faster pace and why?
  • Q.3. Which region will grow at a faster pace and why?
  • Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
  • Q.5. What are the business risks and competitive threats in this market?
  • Q.6. What are the emerging trends in this market and the reasons behind them?
  • Q.7. What are some of the changing demands of customers in the market?
  • Q.8. What are the new developments in the market? Which companies are leading these developments?
  • Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
  • Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
  • Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global Contact Center Analytics Market : Market Dynamics

  • 2.1: Introduction, Background, and Classifications
  • 2.2: Supply Chain
  • 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2018 to 2030

  • 3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
  • 3.2. Global Contact Center Analytics Market Trends (2018-2023) and Forecast (2024-2030)
  • 3.3: Global Contact Center Analytics Market by Component
    • 3.3.1: Solution
    • 3.3.2: Services
  • 3.4: Global Contact Center Analytics Market by Deployment Model
    • 3.4.1: On-premise
    • 3.4.2: Cloud
  • 3.5: Global Contact Center Analytics Market by End Use Industry
    • 3.5.1: BFSI
    • 3.5.2: Healthcare
    • 3.5.3: Retail and E-Commerce
    • 3.5.4: Government and Education
    • 3.5.5: IT and Telecom
    • 3.5.6: Travel and hospitality
    • 3.5.7: Others

4. Market Trends and Forecast Analysis by Region from 2018 to 2030

  • 4.1: Global Contact Center Analytics Market by Region
  • 4.2: North American Contact Center Analytics Market
    • 4.2.2: North American Contact Center Analytics Market by End Use Industry: BFSI, Healthcare, Retail and E-Commerce, Government and Education, IT and Telecom,Travel and hospitality, and Others
  • 4.3: European Contact Center Analytics Market
    • 4.3.1: European Contact Center Analytics Market by Component: Solution and Services
    • 4.3.2: European Contact Center Analytics Market by End Use Industry: BFSI, Healthcare, Retail and E-Commerce, Government and Education, IT and Telecom,Travel and hospitality, and Others
  • 4.4: APAC Contact Center Analytics Market
    • 4.4.1: APAC Contact Center Analytics Market by Component: Solution and Services
    • 4.4.2: APAC Contact Center Analytics Market by End Use Industry: BFSI, Healthcare, Retail and E-Commerce, Government and Education, IT and Telecom,Travel and hospitality, and Others
  • 4.5: ROW Contact Center Analytics Market
    • 4.5.1: ROW Contact Center Analytics Market by Component: Solution and Services
    • 4.5.2: ROW Contact Center Analytics Market by End Use Industry: BFSI, Healthcare, Retail and E-Commerce, Government and Education, IT and Telecom,Travel and hospitality, and Others

5. Competitor Analysis

  • 5.1: Product Portfolio Analysis
  • 5.2: Operational Integration
  • 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

  • 6.1: Growth Opportunity Analysis
    • 6.1.1: Growth Opportunities for the Global Contact Center Analytics Market by Component
    • 6.1.2: Growth Opportunities for the Global Contact Center Analytics Market by Deployment Model
    • 6.1.3: Growth Opportunities for the Global Contact Center Analytics Market by End Use Industry
    • 6.1.4: Growth Opportunities for the Global Contact Center Analytics Market by Region
  • 6.2: Emerging Trends in the Global Contact Center Analytics Market
  • 6.3: Strategic Analysis
    • 6.3.1: New Product Development
    • 6.3.2: Capacity Expansion of the Global Contact Center Analytics Market
    • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Contact Center Analytics Market
    • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

  • 7.1: Mitel Networks Corporation
  • 7.2: Genpact Limiteds
  • 7.3: Avaya
  • 7.4: Genesys
  • 7.5: Talkdesk
  • 7.6: SAP
  • 7.7: Oracle Corporation
  • 7.8: CallMiner
  • 7.9: 8x8
  • 7.10: Nice