託管網路服務 -市場佔有率分析、產業趨勢與統計、2024-2029 年成長預測

上年度託管網路服務市場的市場規模為796.9億美元，預計將達到1,492.8億美元，預測期內複合年成長率為12.19%。

透過成本最佳化提高業務流程效率、行動性、雲端運算和巨量資料技術的高普及是推動市場成長的關鍵因素。

主要亮點

• 託管網路服務為小型企業提供了很大的發展空間和實現其目標。中小企業的 IT 支出預計將增加，這表明中小企業不斷致力於透過引入新的和擴展的 IT 服務來擴展業務。隨著雲端處理、自動化服務並嘗試先進的數位技術，對託管網路服務的需求不斷增加。
• 不斷成長的數位轉型正在推動對託管網路服務的需求，因為它們在管理支撐現代企業的複雜而關鍵的網路方面提供專業知識、擴充性、安全性和營運效率。根據 NTT 集團的全球網路調查，大約 93% 的組織認知到網路作為數位轉型支柱的重要性。
• 在當今高度分散的員工隊伍中，隨著越來越多的員工從不同位置和設備連接到網路，客戶的網路和安全要求也在不斷發展。組織正在尋求解決方案和服務來應對這些挑戰，以適應新的、高度分散的勞動力，為託管網路服務提供者創造機會。
• 網路犯罪的驚人成長讓組織擔心與外包網路管理相關的潛在風險，包括向第三方暴露敏感資訊。涉及託管服務提供商的備受矚目的資料外洩和安全事件加劇了這些擔憂，使得一些公司對擁抱託管網路服務市場猶豫不決。
• COVID-19 危機為全球 MSP 帶來了前所未有的局面。隨著公司適應快速變化的職場環境，協作和溝通的品質對生產力和員工生產力產生了重大影響。因此，公司對託管網路服務的需求很高，這些服務允許員工在他們使用的任何設備（無論是個人設備還是公司設備）上無縫存取職場應用程式。

託管網路服務市場的趨勢

IT和通訊領域已成為最大的終端用戶

• IT 和通訊領域的 IT 服務管理現代化是相當成熟的實踐。它彌合了本地 IT 解決方案和雲端基礎的IT 解決方案之間的差距。這提高了業務效率和效率。透過統一整個企業的資料記錄、處理和共用方式，可以為內部 IT負責人和外部相關人員帶來更好的體驗。
• 隨著科技的快速發展，電信業者不斷注重創新。因此，我們正在加強基礎設施，同時提供先進的解決方案，以在創新、客戶服務、基礎設施配置和人才方面為客戶提供支援。
• 5G網路的日益普及是當前的市場趨勢。隨著 5G 的引入，行動網路營運商正在應對日益成長的複雜性以及對可靠、安全和強大連接的要求。不斷增加的設備數量、各種新技術和廣泛的服務需求正在推動這種複雜性。隨著 5G 使用案例變得更加複雜、要求更高且至關重要，安全的使用者體驗已成為最終用戶的關鍵期望。
• 隨著 5G 網路的規劃、開發、建置和實施，重點轉向支援最終用戶的整體安全和品質體驗。這進一步需要對已部署網路的管理和最佳化方式進行根本性轉變。
• 為了安全地營運高效能、業務主導的網路，並擺脫以技術相關的容量、可用性和性能為關鍵的傳統網路資源管理模式，5G網路營運和最佳化需要從以技術為中心轉向以技術為中心。向最終用戶服務的轉變。因此，對支援此轉型的電信託管服務的需求不斷增加，推動市場收益成長。根據2023年6月愛立信行動報告，5G用戶數量的成長預計將持續一段時間，到年終全球用戶數將達到15億人。
• 世界各地的公司正在做出各種努力來採用託管服務。大型企業市場已成為市場中不斷成長的部分。公司正在努力提供更好的管理服務。

亞太地區在託管網路服務市場佔據主導地位

• 由於幾個關鍵因素，亞太地區 (APAC) 的託管網路服務市場正在不斷擴大。快速的數位轉型、行動裝置和網際網路普及的提高、電子商務的成長以及對可靠、高速連接的需求推動了對託管網路服務的需求。一些公司正在嘗試將新的數位技術融入數位革命運動中。隨著企業繼續投資數位轉型，他們都轉向託管網路服務供應商。
• 亞太地區的公司正在認知到網路管理的優勢，以確保高效運作和強大的網路安全，從而推動市場成長。
• 多個市場參與者正在製定多種策略來獲得競爭優勢，進一步推動託管網路服務的需求。 2023年6月，在2023年上海世界移動大會（MWCSH 2023）上，華為發起產品與解決方案創新與實務共用活動。本次盛會，公司將共用資料通訊領域數位化託管網路解決方案的最新創新和實踐，幫助通訊業者從網際網路服務提供商向託管服務提供商轉型，加速數位化轉型，幫助抓住行業新機會。市場並推動市場成長。
• 從最終用戶來看，預計製造業將出現成長。近年來，該地區的製造業經歷了令人難以置信的數位革命。中國政府正在積極支持傳統製造流程中的數位技術，以提高生產效率並促進創新。
• 隨著數位轉型的進展，對可靠和高速連接、數位業務保護以及遵守監管標準的需求預計將推動該地區的市場成長以及市場參與者的開拓。

託管網路服務產業概述

託管網路服務市場由較小的參與者分割，並由 IBM 公司、HCL Technologies Limited、戴爾、Verizon 和埃森哲 PLC 等擁有強大基本客群的大型參與者主導。這些參與者不斷透過新的擴張、合作和收購來擴展他們的服務，使市場滲透成為優勢和市場的主要競爭優勢。

• 2023 年 8 月，Verizon Business 建立全球策略合作夥伴關係，使 HCLTech 成為其主要的託管網路服務 (MNS) 合作夥伴，為全球企業客戶提供所有網路部署。 HCLTech 和 Verizon 將把 Verizon 的網路優勢、解決方案和規模與 HCLTech 市場領先的託管服務相結合，為企業客戶開創大規模有線電視服務交付的新時代。
• 2022 年 10 月：Accenture和 Google Cloud 宣布延長全球合作夥伴關係，以擴大雙方的聯合能力，以加強人才、創建創新資料和人工智慧解決方案、在雲端建立強大的數位基礎，並重申我們致力於提供強而有力的支援來幫助企業轉換。

其他福利

• Excel 格式的市場預測 (ME) 表
• 3 個月分析師支持

目錄

第1章簡介

• 研究假設和市場定義
• 調查範圍

第2章調查方法

第3章執行摘要

第4章市場洞察

• 市場概況
• 產業吸引力－波特五力分析
  • 供應商的議價能力
  • 消費者議價能力
  • 新進入者的威脅
  • 替代品的威脅
  • 競爭公司之間的敵對關係
• COVID-19 對市場宏觀經濟趨勢的影響

第5章市場動態

• 市場促進因素
  • 缺乏內部專家
  • 專注於核心業務的好處
  • 透過託管服務實現成本效率和投資報酬率
• 市場挑戰
  • 不願外包關鍵業務的組織
• 生態系分析
• 定價模式分析
  • 託管網路服務定價模式
  • 定價案例研究
  • 了解有關網路設備提供商的硬體定價的更多資訊
  • 網路即服務(NaaS) 定價與定價模式分析
• 主要使用案例
• 網路設備的趨勢
  • 各類網路設備（路由器、交換器、伺服器、網路安全設備等）整體市場預測
  • 市場趨勢和發展
  • 提供網路設備的主要供應商列表

第6章市場區隔

• 按類型
  • 管理型區域網路
  • 託管廣域網
  • 託管 Wi-Fi
  • 託管網路安全
  • 其他服務
• 按組織規模
  • 中小企業 (SME)
  • 主要企業
• 按最終用戶
  • BFSI
  • 資訊科技/通訊
  • 醫療保健和製藥
  • 零售
  • 製造業
  • 教育
  • 其他（公共產業、媒體等）
• 按地區
  • 北美洲
  • 歐洲
  • 亞太地區
  • 中東/非洲
  • 拉丁美洲

第7章競爭形勢

• 市場佔有率分析
• 公司簡介
  • IBM
  • HCL Technologies Limited
  • Dell
  • Verizon
  • Accenture PLC
  • TCS
  • Wipro
  • Lumen Technologies
  • Cato Networks
  • NTT Group

The managed network services market was valued at USD 79.69 billion in the previous year, and it is expected to record a CAGR of 12.19%, reaching USD 149.28 billion over the forecast period. Increasing business process efficiency by cost optimization and high penetration of mobility, cloud computing, and big data technology are some of the major factors driving the market growth.

Key Highlights

• Managed network services give SMEs much space to grow and achieve their goals. IT spending among SMEs is anticipated to rise, demonstrating that SMEs constantly focus on expanding through implementing new and extended IT services. The demand for managed network services is increasing as SMEs increasingly adopt cloud computing, automate services, and experiment with advanced digital technologies.
• The growing digital transformation propels the demand for managed network services as they provide expertise, scalability, security, and operational efficiency in managing complex and critical networks that underpin modern businesses. According to a Global Network survey by NTT Group, about 93% of organizations recognize the significance of the network as the backbone of digital transformation.
• With a modern hyper-distributed workforce, customers' networking and security requirements are evolving as more employees use the network from various places and devices. Organizations are searching for solutions and services to handle these difficulties to serve the new and highly scattered workforce, providing opportunities for the managed network service providers.
• The alarming growth in cybercrimes has worried organizations about the potential risks associated with outsourcing network management, including exposing confidential information to third parties. High-profile data breaches or security incidents involving managed service providers can exacerbate these concerns and lead some businesses to hesitate in adopting the managed network service market.
• The COVID-19 crisis created an unprecedented situation for MSPs on a global level. As businesses adjusted to rapidly changing work environments, the quality of collaboration and communication profoundly impacted both productivity and employee output. This resulted in increased demand for managed network services from businesses so that employees had seamless access to their workplace apps on the device they used, whether personal or company-owned.

Managed Network Services Market Trends

IT and Telecom Sector to be the Largest End User

• Modernizing IT service management for the IT and telecommunications sectors is quite a mature methodology. This bridges the gap between on-premise and cloud-based IT solutions. It improves operational effectiveness and efficiency. As a result, integrating how data is recorded, processed, and shared across companies enhances the experience for internal IT personnel and external constituents.
• With the rapid growth of technology, telecommunication companies are constantly concentrating on innovation. As a result, they are enhancing their infrastructure while providing advanced solutions to support their clients, such as innovation, customer service, infrastructure configuration, and human resources.
• The increased adoption of 5G networks is the current market trend. Mobile network operators handle the increasing complexity caused by implementing 5G and the requirement for dependable, secure, and robust connections. The increased number of devices, a diversity of new technologies, and a broader spectrum of service requirements drive this complexity. As the 5G usage cases become more sophisticated, demanding, and vital, secure user experience has become the primary end-user expectation.
• When 5G networks are planned, developed, built, and implemented, the emphasis shifts to supporting end users' whole security and quality experience. This further necessitates a fundamental shift in how deployed networks are managed and optimized.
• To successfully operate high-performance service-driven networks securely and depart from the traditional network resource management model, where technology-related capacity, availability, and performance are critical, the 5G network operations and optimization require a shift from technology-centric to end-user service-centric. As a result, there is an increase in the demand for telecom-managed services to help with this transition, thereby driving the market revenue growth. According to Ericsson Mobility Report, June 2023, the growth in 5G subscriptions is expected to continue into the foreseeable future, reaching 1.5 billion subscriptions globally by the end of the year, which includes an increase of 500 million subscriptions in the past one year.
• Various players across the world are undertaking various initiatives as a move toward the adoption of managed services. Large enterprises segment has emerged to be a growing segment in the market. Companies are making significant efforts to offer enhanced managed services.

Asia Pacific Holds a Dominant Position in Managed Network Services Market

• The managed network services market in the Asia-Pacific (APAC) region is expanding due to several key factors. The demand for managed network services is driven by rapid digital transformation, rising penetration of mobile devices and the Internet, growing e-commerce, and a need for reliable high-speed connectivity. Some companies seek to integrate new digital technologies into the digital revolution movement. As firms continue to invest in digital transformation, every company has enlisted the help of a managed network services provider.
• APAC businesses recognize the benefits of network management to ensure efficient operations and robust cybersecurity, fueling the growth of the market.
• Several market players are involved in numerous strategies to gain a competitive edge, further fueling the demand for Managed Network Services. In June 2023, at Mobile World Congress Shanghai 2023 (MWCSH 2023), Huawei launched a product and solution innovation and practice sharing event. During this event, the company shared the latest innovations and practices with its digitally managed network solution in the data communication field, aiming to help carriers transform from Internet service providers to managed service providers and capture new opportunities in digital transformation, thereby driving the growth of the market.
• By end user, the manufacturing segment is expected to grow. The manufacturing sector in the region has recorded a tremendous digital revolution in recent years. The Chinese government has actively supported digital technologies in traditional manufacturing processes to increase production efficiency and encourage innovation.
• With growing digital transformation, the need for reliable and high-speed connectivity, safeguarding digital operations, and complying with regulatory standards, along with the developments by the market players, are expected to drive the growth of the market in the region.

Managed Network Services Industry Overview

The managed network services market is fragmented with small players and dominated by major players, such as IBM Corporation, HCL Technologies Limited, Dell, Verizon, Accenture PLC, and others, with a strong client base. These players are constantly providing increased and enhanced offerings, along with newer expansions, partnerships, and acquisitions; the level of market penetration is favorable to the market, and it is providing major competitiveness.

• August 2023: Verizon Business formed a strategic global partnership, making HCLTech its primary Managed Network Services (MNS) collaborator in all networking deployments for global enterprise customers. HCLTech and Verizon bring together Verizon's networking strength, solution offering, and scale, and HCLTech's market-leading Managed Service offerings to create a new era for large-scale, wireline service provision for enterprise customers.
• October 2022: Accenture and Google Cloud announced an extended global partnership, reaffirming its commitment to growing its talent-enhancing joint capabilities, creating innovative data and AI solutions, and providing robust support to assist clients in establishing a solid digital foundation and transforming their businesses in the cloud.

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

• 4.1 Market Overview
• 4.2 Industry Attractiveness - Porter's Five Forces Analysis
  • 4.2.1 Bargaining Power of Suppliers
  • 4.2.2 Bargaining Power of Consumers
  • 4.2.3 Threat of New Entrants
  • 4.2.4 Threat of Substitutes
  • 4.2.5 Intensity of Competitive Rivalry
• 4.3 Impact of COVID-19 on the Macroeconomic Trends in the Market

5 MARKET DYNAMICS

• 5.1 Market Drivers
  • 5.1.1 Lack of in-house Expertise
  • 5.1.2 Benefit of Extensive Focus on Core Operations
  • 5.1.3 Cost Benefits and ROI Achieved through Managed Services
• 5.2 Market Challenges
  • 5.2.1 Organizations Remain Reluctant to Outsource Key Operations
• 5.3 Ecosystem Analysis
• 5.4 Analysis of Pricing Model
  • 5.4.1 Managed Network Services Pricing Model
  • 5.4.2 Case Studies for Pricing Determination
  • 5.4.3 Pricing Details of Hardware by Network Equipment Providers
  • 5.4.4 Analysis of Pricing and Pricing Model of Network as a Service (NaaS)
• 5.5 Key Use Cases
• 5.6 Networking Equipment Trends
  • 5.6.1 Overall Market Estimates for Different Network Equipment (Routers, Switches, Servers, Network Security Equipment, Etc.)
  • 5.6.2 Market Trends and Developments
  • 5.6.3 List of Major Vendors Providing Network Equipment

6 MARKET SEGMENTATION

• 6.1 By Type
  • 6.1.1 Managed LAN
  • 6.1.2 Managed WAN
  • 6.1.3 Managed Wi-Fi
  • 6.1.4 Managed Network Security
  • 6.1.5 Other Services
• 6.2 By Organization Size
  • 6.2.1 Small and Medium Enterprises (SMEs)
  • 6.2.2 Large Enterprises
• 6.3 By End User
  • 6.3.1 BFSI
  • 6.3.2 IT and Telecom
  • 6.3.3 Healthcare and Pharmaceutical
  • 6.3.4 Retail
  • 6.3.5 Manufacturing
  • 6.3.6 Education
  • 6.3.7 Others (Utilities, Media, Etc.)
• 6.4 By Geography
  • 6.4.1 North America
  • 6.4.2 Europe
  • 6.4.3 Asia-Pacific
  • 6.4.4 Middle East and Africa
  • 6.4.5 Latin America

7 COMPETITIVE LANDSCAPE

• 7.1 Market Share Analysis
• 7.2 Company Profiles
  • 7.2.1 IBM
  • 7.2.2 HCL Technologies Limited
  • 7.2.3 Dell
  • 7.2.4 Verizon
  • 7.2.5 Accenture PLC
  • 7.2.6 TCS
  • 7.2.7 Wipro
  • 7.2.8 Lumen Technologies
  • 7.2.9 Cato Networks
  • 7.2.10 NTT Group