銀行維護支援與服務：市場佔有率分析、產業趨勢與統計、成長預測（2024-2029）

銀行維護支援和服務市場規模預計到 2024 年為 110.6 億美元，預計到 2029 年將達到 150.1 億美元，在預測期內（2024-2029 年）增加 63 億美元，年複合成長率為 %。

生活在新興經濟體的人口數量正在迅速增加，人們越來越關注改善客戶的分店體驗。

主要亮點

• 銀行維護支援和服務可顯著減少銀行停機時間和營運成本。本公司提供可簡化整體資金管理流程的產品和解決方案。這些產品和服務實現了現金處理和處理的自動化，從而增加了產出，減少了開支，並使銀行能夠騰出員工來專注於提高客戶滿意度和其他重要業務。您將能夠更有效地使用它。因此，銀行業對幫助台支援、軟體支援和硬體維護服務的需求不斷成長。
• 新興國家人口的快速成長以及對改善客戶分店體驗的重視，顯著增加了對銀行硬體維護、軟體支援和服務台支援服務的需求。他們也預計將使用自助服務。 ATM、現金存款機、銀行自助服務終端和數位電子看板系統等銀行設備將需要增加維護和支援服務。預計這些也將對預測期內的收益產生重大影響。
• 為了在國際上擴展其服務並幫助這些機構改善客戶體驗，服務供應商與全球範圍內的許多銀行機構合作。因此，銀行的硬體維護、軟體支援和服務台支援服務市場預計在未來幾年將成長更快。大量的研發費用也有擴大市場的潛力。
• 現有參與者之間的競爭以及剛進入的新競爭對手的威脅可能會減緩市場成長率。由於新進業者和現有企業之間的激烈競爭，銀行硬體維護、軟體支援和幫助台支援服務市場預計在未來幾年將面臨許多挑戰。
• COVID-19感染疾病期間世界各地推出的封鎖和檢疫規則迫使許多企業和組織暫停業務一段時間。然而，銀行業仍在運作，分店仍需要維護服務，以確保員工的健康和安全，並防止病毒進入銀行。
• 例如，維護服務 BS/2 負責銀行設備的所有維護，即使有檢疫規則。俄羅斯和烏克蘭之間的戰爭也為整個包裝生態系統帶來了變化。

銀行維護支援和服務市場趨勢

硬體支援預計將發揮重要的市場佔有率

• BFSI 部門面臨的最大挑戰是改善銀行分店的客戶體驗並減少排隊等待時間。因此，一些銀行正在努力透過引進 ATM 機、現金存款等自助服務設備來實現某些任務的自動化。
• 此類設備促進了各種銀行業務，例如餘額查詢、匯款、支票存款和現金提領。這些設備使銀行家能夠消除網點排長分店的情況，提高客戶管理效率，同時減少等待時間。
• 例如，CashLink Global Systems 的 ATM 服務業務為客戶提供眾多服務，包括 ATM 安裝和拆卸、搬遷、運輸、搬運、測試、性能驗證、操作培訓和 SLM。

亞太地區預計將出現顯著成長

• 預計亞太地區在預測期內將高速成長。這是因為銀行和其他金融服務組織擴大使用自助服務技術來提高其市場佔有率。該地區的多家銀行機構擴大引入組織維護、維修和支援服務，以增強其組織能力。客戶體驗。
• 與歐洲、中東和非洲和美洲相比，亞太地區對 BaaS 服務的需求更高。歐洲、中東和非洲和美洲地區只有 80% 的高階主管正在使用或計劃使用 BaaS 解決方案，而亞太地區有 88% 的高階主管正在使用或計劃使用 BaaS 解決方案。這包括銀行、醫療保健、零售和科技。
• BaaS 生態系統中的主要參與者（分銷商、推動者和提供者）希望增加對 BaaS 的投資和連接，因為 BaaS 行業預計在未來五年內每年將以 50% 以上的速度成長。隨著越來越多的最終用戶使用易於使用並幫助銀行和其他服務供應商降低成本的尖端數位銀行業務解決方案，該市場正在不斷成長。這是由於銀行和金融服務業法規環境的變化所致。

銀行維護支援和服務業概覽

全球多家領先服務供應商的存在增強了銀行維護支援和服務市場的競爭形勢。服務供應商與世界各地的多家銀行機構合作，擴展其服務並幫助這些機構改善客戶體驗。

其他福利

• Excel 格式的市場預測 (ME) 表
• 3 個月分析師支持

目錄

第1章 簡介

• 研究先決條件與市場研究
• 調查範圍

第2章調查方法

第3章執行摘要

第4章市場動態

• 市場概況
• 市場促進因素
  • 更重視在 BFSI 產業提供增強的分店客戶經驗
  • 自助服務機的採用率增加
• 市場限制因素
  • 更多採用數位銀行業務解決方案
• 產業吸引力－波特五力分析
  • 供應商的議價能力
  • 買方議價能力
  • 新進入者的威脅
  • 替代產品的威脅
  • 競爭公司之間的敵意強度
• 評估 COVID-19感染疾病對市場的影響

第5章市場區隔

• 按成分
  • 硬體維護支援和服務
  • 軟體維護支援和服務
• 地區
  • 北美洲
  • 歐洲
  • 亞太地區
  • 拉丁美洲
  • 中東和非洲

第6章 競爭形勢

• 公司簡介
  • CeleritiFinTech
  • Diebold Nixdorf, Inc.
  • CashLink Global Systems Pvt. Ltd.
  • NCR Corporation
  • Cardtronics Inc.
  • Glory Global Solutions（International）Limited

第7章 投資分析

第8章市場機會及未來趨勢

The Banking Maintenance Support & Services Market size is estimated at USD 11.06 billion in 2024, and is expected to reach USD 15.01 billion by 2029, growing at a CAGR of 6.30% during the forecast period (2024-2029).

The number of people living in emerging economies is growing very quickly, and more and more attention is being paid to improving the in-branch experience for customers.

Key Highlights

• Banking maintenance support and services significantly lower banks' downtime and operating costs. Businesses offer products and solutions that simplify cash management processes across the board. These goods and services automate the handling and processing of cash, which boosts output, reduces expenses, and allows the bank to make better use of its employees by putting more emphasis on enhancing customer satisfaction and other vital tasks. As a result, there is a high demand for helpdesk support, software support, and hardware maintenance services in the banking industry.
• The fast growth of populations in developing countries and the focus on improving the in-branch experiences of customers have greatly increased the need for banking hardware maintenance, software support, and helpdesk support services.Also, it is expected that the use of self-service equipment in banks, like ATMs, cash deposit machines, banking kiosks, and digital signage systems, will increase the need for maintenance and support services. Also, it is expected that these things will make a big difference in revenue during the forecast period.
• In order to expand their services internationally and help these institutions improve their customer experiences, the service providers have teamed up with a number of banking institutions on a global scale. This will make the market for hardware maintenance, software support, and helpdesk support services for banks grow faster over the next few years. High research and development expenditures also present a wealth of market expansion potential.
• The growth rate of the market could be slowed down by competition between current players and threats from new competitors who are just starting out. Due to the fierce competition between new entrants and established firms, the market for banking hardware maintenance, software support, and helpdesk support services is expected to face a lot of problems over the next few years.
• During the COVID-19 pandemic, many businesses and organizations had to stop working for a while because of lockdown and quarantine rules that were put in place all over the world. But the banking industry was still running, which meant that maintenance services were still needed in the branches to keep employees healthy and safe and stop viruses from getting into the banks.
• For example, BS/2, which is a maintenance service, took care of all the maintenance for banking equipment even when quarantine rules were in place. The war between Russia and Ukraine has also changed the packaging ecosystem as a whole.

Banking Maintenance Support & Services Market Trends

Hardware Support Expected to Exhibit Significant Market Share

• The BFSI sector's biggest challenge is to improve the customer experience at bank branches and reduce the amount of time spent waiting in lines.For this reason, several banks are making efforts to automate several tasks by deploying self-service devices such as ATMs, cash deposit machines, banking kiosks, digital signage systems, and many more.
• Such devices foster ease in performing several banking activities, such as balance inquiries, money transfers, check deposits, cash withdrawals, and many more. These devices allow the bankers to eliminate long queues at the branches, reducing wait times while increasing their efficiency in managing their customers.
• For example, CashLink Global Systems' ATM Service business offers a number of services to its customers, such as ATM installation and removal, relocation, transportation, handling, testing, commissioning, operational training, and SLM.

Asia-Pacific Expected to Grow Significantly

• During the forecast period, the Asia-Pacific region is expected to grow at a high rate. This is because banks and other financial service organizations are using self-service technologies more and more to improve their market presence.Several banking institutions in the region are increasingly adopting maintenance, repair, and support services for their organizations to augment their ability to enhance the customer experience.
• In comparison to EMEA and the Americas, the demand for BaaS services is higher in APAC. Compared to EMEA and the Americas, where only 80% of senior executives use or plan to use BaaS solutions, 88% of senior executives in APAC do so or plan to do so. This includes banking, healthcare, retail, and technology.
• The main players in the BaaS ecosystem (distributors, enablers, and providers) want to increase their BaaS investments and connections because they predict that the BaaS industry will grow at a rate of more than 50% annually over the next five years. The market is growing because more and more end users are using cutting-edge digital banking solutions that are easy to use and help banks and other service providers save money. This is due to the banking and financial services industry's shifting regulatory environment.

Banking Maintenance Support & Services Industry Overview

The competitive landscape of the banking maintenance, support, and service market is consolidated due to the presence of a few major service providers worldwide. The service providers are partnering with several banking institutions globally to expand their services and help these institutions enhance their customer experiences.

In March 2022, Kyash, a Tokyo-based mobile finance software company, raised USD 41.2 million in Series D fundraising (4.9 billion yen). Japan Post Investment Corporation, Block (previously known as Square), Greyhound Capital, SMBC Nikko Securities, Altos Ventures, Goodwater Capital, StepStone Group, JAFCO Group, Mitsui Sumitomo Insurance Capital, and other investors participated in the round.

In January 2022, OneConnect Financial Technology Co., Ltd., a leading technology-as-a-service platform for financial institutions, announced that it had formed a strategic alliance with Chengfang Financial Technology Co., Ltd., a financial technology company started by the People's Bank of China. Under the terms of the agreement, OneConnect and Chengfang Financial Technology will work together to find new uses for data privacy technology in bank surveillance systems, promote the introduction and sharing of new data standards, and find the financial data collaboration and circulation models that businesses need to meet the requirements for secure cloud computing.

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions & Market Study
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

• 4.1 Market Overview
• 4.2 Market Drivers
  • 4.2.1 Increased Focus on Providing Enhanced In-Branch Customer Experience in the BFSI Industry
  • 4.2.2 Increasing Adoption of Self-service Machines
• 4.3 Market Restraints
  • 4.3.1 Increasing Adoption of Digital Banking Solutions
• 4.4 Industry Attractiveness - Porter's Five Forces Analysis
  • 4.4.1 Bargaining Power of Suppliers
  • 4.4.2 Bargaining Power of Buyers/Consumers
  • 4.4.3 Threat of New Entrants
  • 4.4.4 Threat of Substitute Products
  • 4.4.5 Intensity of Competitive Rivalry
• 4.5 Assessment of Impact of COVID-19 on the Market

5 MARKET SEGMENTATION

• 5.1 By Component
  • 5.1.1 Hardware Maintenance Support and Services
  • 5.1.2 Software Maintenance Support and Services
• 5.2 Geography
  • 5.2.1 North America
  • 5.2.2 Europe
  • 5.2.3 Asia-Pacific
  • 5.2.4 Latin America
  • 5.2.5 Middle-East & Africa

6 COMPETITIVE LANDSCAPE

• 6.1 Company Profiles
  • 6.1.1 CeleritiFinTech
  • 6.1.2 Diebold Nixdorf, Inc.
  • 6.1.3 CashLink Global Systems Pvt. Ltd.
  • 6.1.4 NCR Corporation
  • 6.1.5 Cardtronics Inc.
  • 6.1.6 Glory Global Solutions (International) Limited

7 INVESTMENT ANALYSIS

8 MARKET OPPORTUNITIES AND FUTURE TRENDS