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市場調查報告書
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1444108

託管服務：市場佔有率分析、產業趨勢與統計、成長預測（2024-2029）

Managed Services - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

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簡介目錄

管理服務市場規模預計到 2024 年為 2809.6 億美元，預計到 2029 年將達到 4109.2 億美元，在預測期內（2024-2029 年）年複合成長率為 7.90% 成長。

託管服務 - 市場

隨著越來越多的中小企業 (SMB) 考慮外包其非核心業務，中小企業 (SMB) 預計將成為對市場成長產生積極影響的驅動力。據 Datto 稱，MSP 客戶群平均為 122 家公司，約 60% 的 MSP 客戶擁有 1 至 150 名員工。此外，只有 5% 的 MSP 表示其客戶員工人數超過 500 人。

主要亮點

  • 託管服務提供了一系列優勢，事實證明這些優勢對實施此類服務的組織的發展具有積極影響，因為它們使您能夠專注於自己的核心專業知識。據估計，成功實施託管服務可以降低 IT 成本 25-45%，並將營運效率提高 45-65%。此外，根據智慧技術解決方案，25% 的組織表示，他們的停機成本平均為每小時 301,000 美元到 400,000 美元。
  • 此外，預計 2022 年將以開發速度部署應用程式。應用程式維護和支援服務對於 IT 中的託管服務至關重要。應用程式效能監控 (APM) 包括針對開發人員的快速回饋機制。前端監控（用於研究使用者行為）、ADTD（用於應用程式發現、追蹤和診斷）和 AIOps 分析（用於檢測應用程式生命週期模式和異常）都將成為 APM 的一部分。這些解決方案可協助 DevOps 團隊更好地分析業務問題。平均修復時間 (MTTR) 縮短。
  • 隨著行業要求、標準和消費者需求每天都在變化，公司要求以結果為基礎的結果。預先定義或預期的標準必須清晰記錄並即時維護。 MSP 將能夠使用先進的分析和報告來說明所實施的技術的影響並提供事實資料。
  • 此外，區塊鏈和物聯網技術將為託管服務供應商創造更好的機會，因為他們需要專業知識來實施這些技術。為了抓住這些機會、保持相關性並跟上競爭的步伐，託管服務供應商擴大利用這些必不可少的技能，以及 AR、VR 和 AI 等其他創新技術。我正在學習。
  • 自COVID-19爆發以來，企業採用的遠距工作模式顯著增加了對雲端基礎的解決方案的需求。隨著越來越多的 IT 決策者希望利用現代雲端環境，計劃的運行時間越來越長，並且需要更大的預算。據 Wanclouds 稱，美國和英國近一半 (48%) 的 IT 決策者表示，成功完成單一多重雲端應用程式遷移的平均時間為 1-2 個月。

託管服務市場的趨勢

製造業預計將佔據重要市場佔有率

  • 在當今科技主導的商業環境中，巨量資料是提高製造商生產力和效率的關鍵驅動力之一。感測器和連接設備的高採用率以及 M2M通訊的啟用顯著增加了製造業中產生的資料點的數量。
  • 該行業正在努力快速過渡到可以即時生成和可視化資料的智慧產業。隨著從說明分析到預測性分析的演變，業界已經意識到可以從大量資料中獲得的好處。製造業的口號是轉向基於指標的部門，在該部門中可以根據資料驅動的統計數據的使用來改善決策。
  • 隨著工業4.0概念影響製造業生產現場，每個製程點都可以創建資料，如溫度、壓力、濕度、應力、應變等，製造業產生的資料量不斷增加，如滾雪球般成長。 、品質等等。
  • 半導體、消費性電器產品和汽車行業的多種應用要求製造商監控大量變數以確保最終產品的品質。巨量資料分析已成為傳統方法的有效解決方案。
  • 大多數中小型製造企業專注於硬體設備，缺乏軟體解決方案的專業知識，因此他們將這些巨量資料分析解決方案外包。外包軟體服務進一步降低了開支。現場服務管理和 ERP 等其他軟體服務的外包預計將在預測期內增加託管服務。

亞太地區預計將成為成長最快的市場

  • 數位轉型已成為該國的首要任務，隨著越來越多的公司實施正式策略來支持其努力，數位轉型正在迅速發展。 2021年1月，中國國務院發布了支持「十四五」期間（2021-2025年）數位經濟繁榮發展的提案。根據規劃，2025年，我國產業數位轉型邁上新台階，數位公共服務更加全面，數位經濟管治結構明顯改善。
  • 中國的託管服務供應商專注於透過緊跟最新技術來降低安全風險並最佳化最終用戶的營運。該國的電信業者主要服務託管服務市場。這些公司正在策略性地收購提供託管服務的公司，以增加市場佔有率。
  • 此外，由於行業技術的快速發展，印度銀行業也發生了重大變化，導致組織採用雲端運算服務來解決這些問題。此外，該國的託管儲存供應商正在投資開發專用BFSI 行業的整合式雲端儲存平台。
  • 此外，預計印度政府對智慧城市等實體基礎設施的持續大規模投資將為在該國部署資料儲存、安全性和網路管理等託管服務創造更多機會。目前，印度的智慧城市計畫專注於改造 100 個城市。
  • 2022 年 1 月，畢馬威印度公司和 Qualys 宣佈建立合作夥伴關係，將 Qualys 解決方案加入畢馬威的資安管理服務。畢馬威在印度的業界領先且全球認可的網路安全保全服務與Qualys 的世界級網路安全創新相結合，幫助企業保護其網路、應用程式、端點和雲端工作負載免受安全漏洞、保護、可見性和合規性的影響。
  • 另一方面，服務業佔GDP的比重最大，日本在服務業的管理上扮演多重角色。日本一直是市場經濟，是世界第二已開發經濟體。目前，該國的重點是製造業，包括混合動力汽車、機器人和光學設備的生產。

託管服務業概述

由於存在多個大型參與者，全球託管服務市場競爭非常激烈。該市場的一些主要參與者包括思科系統公司、IBM 公司、微軟公司、富士通有限公司和 Wipro 有限公司。市場參與者正在形成策略合作和夥伴關係，以維持激烈的市場競爭。

2022 年 5 月，安永和 IBM Expand Alliance 宣布決定透過數位創新和提高彈性來支持世界各地的企業。安永和 IBM 建立了新的卓越人才中心 (COE)，以創建資料驅動的人工智慧和混合雲端解決方案。我們提供廣泛的人才、人力資源、流動性和薪酬轉型服務，幫助客戶滿足吸引、留住和提高員工技能的迫切需求，同時轉變其人力資源職能。

2022 年 5 月，IBM 宣布與 Amazon Web Services Inc. (AWS) 簽署策略合作協議 (SCA)，計劃在 AWS 上以軟體即服務 (SaaS) 的形式提供廣泛的軟體目錄。客戶使用 AWS 上的 IBM Software 來建置和部署現代、安全且更聰明的工作流程。組織可以在 AWS 上將廣泛的 IBM 軟體目錄作為雲端原生服務運行，這樣他們就可以快速啟動和運作並交付業務價值。

2022 年 1 月，Rackspace Technology 和 BT 宣布達成合作協議，為 BT 的跨國客戶轉變雲端服務。根據協議條款，BT 的混合雲端服務將基於 Rackspace Technology 的解決方案，該公司將在 BT資料中心部署該解決方案以及 Rackspace Fabric 管理層。

其他福利

  • Excel 格式的市場預測 (ME) 表
  • 3 個月分析師支持

目錄

第1章 簡介

  • 研究假設和市場定義
  • 調查範圍

第2章調查方法

第3章執行摘要

第4章市場洞察

  • 市場概況
  • 產業吸引力－波特五力分析
    • 新進入者的威脅
    • 買方議價能力
    • 供應商的議價能力
    • 替代產品的威脅
    • 競爭公司之間的敵意強度
  • 產業價值鏈分析
  • 評估 COVID-19 對市場的影響

第5章市場動態

  • 市場促進因素
    • 促進向混合IT 過渡
    • 提高成本和營運效率
  • 市場挑戰
    • 整合和監管問題以及可靠性問題

第6章市場區隔

  • 按發展
    • 本地
    • 雲
  • 按類型
    • 託管資料中心
    • 安全管理
    • 管理通訊
    • 管理網路
    • 託管基礎設施
    • 管理流動性
  • 按公司規模
    • 中小企業
    • 主要企業
  • 按最終用戶
    • BFSI
    • 資訊科技/通訊
    • 衛生保健
    • 娛樂和媒體
    • 零售
    • 製造業
    • 政府
    • 由其他最終用戶
  • 地區
    • 北美洲
      • 美國
      • 加拿大
    • 歐洲
      • 英國
      • 德國
      • 法國
      • 其他歐洲國家
    • 亞太地區
      • 中國
      • 印度
      • 日本
      • 其他亞太地區
    • 拉丁美洲
      • 巴西
      • 阿根廷
      • 墨西哥
      • 其他拉丁美洲
    • 中東和非洲
      • 阿拉伯聯合大公國
      • 沙烏地阿拉伯
      • 南非
      • 其他中東和非洲

第7章 競爭形勢

  • 公司簡介
    • Fujitsu Ltd
    • Cisco Systems Inc.
    • IBM Corporation
    • AT&T Inc.
    • HP Development Company LP
    • Microsoft Corporation
    • Verizon Communications Inc.
    • Dell Technologies Inc.
    • Nokia Solutions and Networks
    • Deutsche Telekom AG
    • Rackspace Inc.
    • Tata Consultancy Services Limited
    • Citrix Systems Inc.
    • Wipro Ltd
    • NSC Global Ltd
    • Telefonaktiebolaget LM Ericsson

第8章投資分析

第9章市場機會與未來趨勢

簡介目錄
Product Code: 52144

The Managed Services Market size is estimated at USD 280.96 billion in 2024, and is expected to reach USD 410.92 billion by 2029, growing at a CAGR of 7.90% during the forecast period (2024-2029).

Managed Services - Market

Small and midsize Businesses (SMB) are expected to be the driving factors that positively impact the market's growth, as more and more SMBs are looking to outsource non-core activities. According to Datto, on average, MSPs report a client base of 122 clients, and about 60% of the MSP's clients have between 1-150 employees. Additionally, only 5% of the MSPs reported clients with over 500 employees.

Key Highlights

  • Managed services offer various benefits that are proven to positively impact the development of the organization that adopts such services as they can focus on their core expertise. It is estimated that successfully deploying managed services will help reduce IT cost by 25-45% and increase operational efficiency by 45-65%. In addition, according to Intelligent Technical Solutions, 25% of organizations said downtime costs averaged between USD 301,000 and USD 400,000 per hour.
  • Moreover, 2022 was expected to be all about application deployments matched to the development speed. The application maintenance and support services will be pivotal to the managed services in IT. Application performance monitoring (APM) will imbibe a quick feedback mechanism for developers. Front-end monitoring (for studying user behavior), ADTD (for application discovery, tracing, and diagnostics), and AIOps analytics (for detecting application lifecycle patterns and anomalies) will all be parts of APM. These solutions will help the DevOps team to analyze business problems better. It will cut down on their mean time to repair (MTTR).
  • With industry requirements, standards, and consumer needs changing daily, businesses are seeking result-based outcomes. They require possession of pre-defined or expected criteria documented clearly, and in real time. The MSP will now be seen using advanced analytics and reporting to state the implemented technologies' impact and present factual data.
  • Further, the Blockchain and IoT technologies are set to create better opportunities for managed services providers, as these organizations require expertise to implement these technologies. To get a hold of these opportunities, stay relevant, and keep up with the competition, managed services providers increasingly acquire essential skill sets for these, among other innovative technologies, like AR, VR, and AI.
  • Since the outbreak of COVID-19, the demand for cloud-based solutions saw significant growth due to remote working models being adopted by enterprises. As more IT decision-makers look to take advantage of modern cloud environments, they are increasingly running into longer project runways and the need for bigger budgets. According to Wanclouds, nearly half (48%) of the US and the UK IT decision-makers say the average time it takes them to complete a single multi-cloud application migration successfully is 1-2 months.

Managed Services Market Trends

Manufacturing is Expected to Hold a Significant Market Share

  • In the current technology-driven business environment, Big Data is one of the manufacturers' primary drivers of productivity and efficiency. With the high rate of adoption of sensors and connected devices and the enabling of M2M communication, there has been a massive increase in the data points that are generated in the manufacturing industry.
  • Industries are pitching hard and fast to switch to a smart industry, where data generation and visualization can become real-time. From descriptive to predictive, the evolution of analytics has made the industry aware of the benefits it can reap from this volume of data. The motto of the manufacturing industry is moving toward a metrics-based sector, which can improve decision-making based on the data-driven use of statistics.
  • With the concept of Industry 4.0 influencing production establishments in the manufacturing industry, the amount of data produced from the manufacturing industry has snowballed, as they have been able to create data from each process point, varying from temperature, pressure, humidity, stress, strain, and quality, among numerous others.
  • There are several applications in the semiconductors, consumer electronics, and the automotive industry, where manufacturers have to monitor numerous variables to ensure the quality of end products. Big Data analytics has emerged as an effective solution to traditional methods.
  • As most small and medium manufacturing industries are more concentrated on hardware equipment and lack expertise in software solutions, they are outsourcing these Big Data analytic solutions. Outsourcing software services are further reducing their expenditure. Outsourcing other software services, such as field service management and ERP, is expected to boost managed services during the forecast period.

Asia-Pacific is Expected to be the Fastest Growing Market

  • Digital transformation has become a top priority in the country and is moving rapidly as more companies are implementing formal strategies to support their efforts. In January 2021, China's State Council released a proposal to help the digital economy flourish throughout the 14th Five-Year Plan period (2021-2025). According to the plan, China's digital transformation of industries will reach a new level by 2025, while digital public services will become more inclusive, and the digital economy governance structure will visibly improve.
  • The managed service providers in China focus on reducing security risks and optimizing operations for the end users by keeping up with the latest technologies. The telecommunication companies in the country majorly offer the managed services market. These companies are also strategically acquiring companies offering managed services to gain more market share.
  • Furthermore, the banking sector in India is experiencing a colossal change due to the rapid evolution of technology in its verticals, which led to the adoption of cloud computing services by organizations to address their issues. Additionally, the managed storage providers in the country are investing in developing an integrated cloud storage platform dedicated to the BFSI sector.
  • Moreover, the ongoing extensive investments by the Indian government toward physical infrastructures, like smart cities, are expected to create more opportunities for deploying managed services, like data storage, security, and network management, in the country. Currently, the Indian smart cities program is focused on transforming 100 cities.
  • In January 2022, KPMG India and Qualys announced a partnership to add Qualys solutions to KPMG's Managed Security service. KPMG's industry-leading and globally recognized cybersecurity services in India will be combined with Qualys' world-class cybersecurity innovations to enable enterprises to protect their network, applications, endpoints, and cloud workloads from security vulnerabilities, provide visibility, and ensure compliance.
  • Whereas, with the service industry taking up the largest portion of its GDP, Japan has much to share in managing the service industry. Japan has always been a market-oriented economy and represents the second-most developed economy in the world. Currently, the country is focusing on the manufacturing sectors, including the production of hybrid vehicles, robotics, and optical instruments.

Managed Services Industry Overview

The global managed services market is very competitive because of the presence of several major players. Some major players in the market are Cisco Systems Inc., IBM Corporation, Microsoft Corporation, Fujitsu Ltd, and Wipro Ltd. The market players are forming strategic collaborations and partnerships to sustain the intense competition in the market.

In May 2022, EY and IBM Expand Alliance announced their decision to help businesses around the world through digital innovation and greater resilience.EY and IBM have established a new Talent Center of Excellence (COE) that will create data-driven AI and hybrid cloud solutions to provide broad talent, HR, mobility, and payroll transformation services helping clients in overcoming the urgent need to attract, retain and upskill their workforce while transforming their HR function.

In May 2022, IBM announced a Strategic Collaboration Agreement (SCA) with Amazon Web Services Inc. (AWS), with plans to offer a broad array of its software catalog as Software-as-a-Service (SaaS) on AWS that will help customers build and deploy modern, secure, and more intelligent workflows with IBM Software on AWS. Organizations will be able to run a broad array of the IBM Software catalog as cloud-native services on AWS so they can get up and running quickly to deliver business value.

In January 2022, Rackspace Technology and BT announced a partnership agreement to transform BT's multinational customers' cloud services. Under the terms of the agreement, BT's hybrid cloud services will be based on Rackspace Technology's solutions, which the company will deploy in BT data centers along with its Rackspace Fabric management layer.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Threat of New Entrants
    • 4.2.2 Bargaining Power of Buyers
    • 4.2.3 Bargaining Power of Suppliers
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Industry Value Chain Analysis
  • 4.4 Assessment of the Impact of COVID-19 on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Increasing Shift to Hybrid IT
    • 5.1.2 Improved Cost and Operational Efficiency
  • 5.2 Market Challenges
    • 5.2.1 Integration and Regulatory Issues and Reliability Concerns

6 MARKET SEGMENTATION

  • 6.1 Deployment
    • 6.1.1 On-premise
    • 6.1.2 Cloud
  • 6.2 Type
    • 6.2.1 Managed Data Center
    • 6.2.2 Managed Security
    • 6.2.3 Managed Communications
    • 6.2.4 Managed Network
    • 6.2.5 Managed Infrastructure
    • 6.2.6 Managed Mobility
  • 6.3 Enterprise Size
    • 6.3.1 Small and Medium Enterprises
    • 6.3.2 Large Enterprises
  • 6.4 End-user Vertical
    • 6.4.1 BFSI
    • 6.4.2 IT and Telecommunication
    • 6.4.3 Healthcare
    • 6.4.4 Entertainment and Media
    • 6.4.5 Retail
    • 6.4.6 Manufacturing
    • 6.4.7 Government
    • 6.4.8 Other End-User Verticals
  • 6.5 Geography
    • 6.5.1 North America
      • 6.5.1.1 United States
      • 6.5.1.2 Canada
    • 6.5.2 Europe
      • 6.5.2.1 United Kingdom
      • 6.5.2.2 Germany
      • 6.5.2.3 France
      • 6.5.2.4 Rest of Europe
    • 6.5.3 Asia-Pacific
      • 6.5.3.1 China
      • 6.5.3.2 India
      • 6.5.3.3 Japan
      • 6.5.3.4 Rest of Asia-Pacific
    • 6.5.4 Latin America
      • 6.5.4.1 Brazil
      • 6.5.4.2 Argentina
      • 6.5.4.3 Mexico
      • 6.5.4.4 Rest of Latin America
    • 6.5.5 Middle East and Africa
      • 6.5.5.1 United Arab Emirates
      • 6.5.5.2 Saudi Arabia
      • 6.5.5.3 South Africa
      • 6.5.5.4 Rest of Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Fujitsu Ltd
    • 7.1.2 Cisco Systems Inc.
    • 7.1.3 IBM Corporation
    • 7.1.4 AT&T Inc.
    • 7.1.5 HP Development Company LP
    • 7.1.6 Microsoft Corporation
    • 7.1.7 Verizon Communications Inc.
    • 7.1.8 Dell Technologies Inc.
    • 7.1.9 Nokia Solutions and Networks
    • 7.1.10 Deutsche Telekom AG
    • 7.1.11 Rackspace Inc.
    • 7.1.12 Tata Consultancy Services Limited
    • 7.1.13 Citrix Systems Inc.
    • 7.1.14 Wipro Ltd
    • 7.1.15 NSC Global Ltd
    • 7.1.16 Telefonaktiebolaget LM Ericsson

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS