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1549759

IT 外包：市場佔有率分析、產業趨勢與統計、成長預測（2024-2029）

IT Outsourcing - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 191 Pages | 商品交期: 2-3個工作天內

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簡介目錄

IT外包市場規模預計到2024年為6,176.9億美元，預計到2029年將達到8065.3億美元，在預測期內（2024-2029年）複合年成長率為5.48%。

IT外包市場

主要亮點

  • 資訊科技已成為大多數組織的競爭優勢。雲端遷移和雲端服務選項使 IT 外包不僅僅是一個節省成本的過程。因此，這種新形式主要是由客戶體驗、業務成長和競爭破壞等組織動機所驅動的。
  • 更重要的是，新的小型組織日益成長的偏好導致市場領先的供應商越來越注重尋找將離岸團隊與現場團隊整合的方法。小型供應商的另一個重要方面是他們提供的服務的靈活性。
  • 越來越多的公司尋求簡化業務營運並專注於關鍵的收益活動，外包 IT 服務以建立保護資料的安全IT基礎設施。企業正在部署市場參與者在 IT 服務方面的專業知識，以降低整個組織內與資料相關的風險。 BFSI 行業正在推動市場發展，因為招募高技能專業人員需要時間。為了降低整體成本，公司正在投資外包解決方案。
  • 然而，雲端和基於伺服器的服務缺乏資料安全性正在阻礙市場成長。雲端基礎的服務帶來了許多獨特的安全問題和挑戰。資料通常儲存在第三方供應商處，並可透過雲端上的網際網路存取。這限制了資料的可見性和控制。然而，對高效和擴充性基礎設施的需求不斷成長以及向雲端遷移的增加正在推動市場發展。

IT外包市場趨勢

BFSI 是業界最大的

  • 銀行、金融服務和保險 (BFSI) 是技術採用發生重大變化的關鍵終端用戶產業之一，這主要是由於疫情和競爭格局的變化。
  • 金融機構擴大將流程和服務外包給第三方。銀行可以外包從郵寄宣傳活動到付款處理的一切事務。銀行只有擁有強大而全面的內部IT部門或值得信賴的外部合作夥伴，才能生存並吸引客戶。例如，2023年3月，數位和產品開發公司Orion Innovation宣布收購金融機構的銀行實施合作夥伴Banktech Software Services Limited，利用Orion的專業知識、開放銀行解決方案和實施能力，這將補充Banktech的金融業務。服務。
  • BFSI 產業也在雲端轉移，創造了新的市場機會。根據 Google Cloud 最近進行的一項調查，大約 41.4% 的全球技術和商業領袖計劃投資雲端基礎的服務來管理其工作負載。 Flexera software 的資料也顯示，2022 年和 2023 年 IT 支出將成長，其中軟體產業支出成長 18%，其次是雲端服務，2023 年支出成長 16%。
  • 現代客戶需要更個人化和簡化的銀行服務存取方式。相信您的 IT 外包商能夠過渡到可在任何裝置上提供無縫存取的全通路平台。此外，這些平台有助於即時資料收集和分析，使金融機構能夠改善客戶體驗。因此，此類發展正在推動銀行 IT 外包。
  • 總體而言，BFSI 行業對 IT 外包服務的需求是由先進的網路安全、數位轉型、不斷提高的監管合規性以及滿足不斷變化的客戶期望和行業趨勢的創新解決方案的需求所推動的。

亞太地區預計將主導市場

  • 中國是亞太地區重要的外包目的地之一。外包產業正在考慮美國大多數企業認為有吸引力的好處。降低開發成本對於維持外包的實際效益起著關鍵作用。
  • 中國努力透過數位化和工業化從（廉價）就業製造業向高階工業生產轉型。商務部資料顯示，2023年中國服務外包產業呈現成長態勢。企業簽訂外包合約金額4,040億美元，較上年成長17.6%。
  • 印度是一個相當成熟的全球IT外包目的地，選擇範圍廣泛。由於對熟練軟體開發人員的需求不斷成長，該國的IT外包公司正在全球迅速擴張。成本和強大的技能庫在該國的市場主導地位中發揮關鍵作用。
  • 在日本，隨著IT技術的進步，雲端運算、資料保護、網路安全等國內業務領域的IT外包範圍不斷擴大。雲端運算服務的使用正在增加，因為它們能夠在不需要大量基礎設施投資的情況下提供業務功能。
  • 總體而言，隨著市場的持續發展，該地區國家預計在未來幾年將大幅成長。此外，該地區的資料中心建築正在推動巨大的需求。此外，隨著資料中心市場的不斷成熟，基礎設施升級帶來的巨額收益將推動該地區的 IT 外包。

IT外包產業概況

IT 外包市場呈現明顯的分散性，主要產業參與者包括： IBM 公司、DXC Technologies、Accenture PLC、NTT Corporation 和 Infosys Limited 採取各種策略（例如建立合作夥伴關係和尋求收購）來增強其產品組合並建立永續的競爭優勢。

  • 2023 年 11 月，全球技術服務公司 DXC Technology 與數位工作流程公司 ServiceNow 宣佈建立策略合作夥伴關係，以變革全球客戶服務和工作流程管理。兩家公司的目標是將 ServiceNow 的 ITSM Pro 和流程挖掘解決方案中的高級分析和人工智慧整合到 DXC 平台 X 中，以推動共同客戶的創新。
  • 2023 年 7 月，NTT 資料（數位業務和 IT 服務領域的全球領導者）宣布推出安全管理外包服務，旨在預防網路攻擊事件並在事件發生時最大程度地減少損失。該服務於 2023 年 7 月在日本推出，並在本會計年度（2024 年 3 月）內擴展到全球範圍。
  • 2023 年 6 月，Infosys 收購了 Dansk Bank 在印度的 IT 業務，作為一項為期五年、價值 4.54 億美元的 IT 外包交易的一部分，該交易專注於數位轉型。透過這項協議，該公司將人工智慧引入其服務中。

其他好處

  • Excel 格式的市場預測 (ME) 表
  • 3 個月的分析師支持

目錄

第1章簡介

  • 研究假設和市場定義
  • 調查範圍

第2章調查方法

第3章執行摘要

第4章市場動態

  • 市場概況
  • 市場促進因素
    • 對高效、擴充性的IT基礎設施的需求不斷成長
    • 越來越多的組織透過依賴外包供應商將 IT 視為實現差異化的手段
    • 持續遷移到雲端並採用虛擬基礎設施
  • 市場挑戰
    • 市場碎片化和資料外洩增加
    • IT 結構的動態需求影響最終用戶的客製化成本
  • COVID-19 對 IT 外包產業的影響
  • 產業吸引力－波特五力分析
    • 新進入者的威脅
    • 買方議價能力
    • 供應商的議價能力
    • 替代品的威脅
    • 競爭公司之間敵對關係的強度

第5章市場分析

  • 在岸和境外外包的趨勢
  • 外包產業細分－BPO與IT外包比較
  • IT 解決方案商品化的影響
  • IT外包和託管服務產業分析
  • 主要IT外包細分領域—應用程式和基礎設施
  • 數位轉型的影響與「即服務」模式的出現

第6章 市場細分

  • 按組織規模
    • 小型企業
    • 主要企業
  • 按最終用戶產業
    • BFSI
    • 衛生保健
    • 媒體/通訊
    • 零售/電子商務
    • 製造業
    • 其他最終用戶產業
  • 按地區
    • 北美洲
      • 美國
      • 加拿大
    • 歐洲
      • 英國
      • 德國
      • 法國
      • 義大利
      • 西班牙
      • 波蘭
      • 比利時
      • 荷蘭
      • 盧森堡
      • 瑞典
      • 丹麥
      • 挪威
      • 芬蘭
      • 冰島
    • 亞洲
      • 中國
      • 印度
      • 日本
      • 印尼
      • 越南
      • 馬來西亞
      • 韓國
    • 拉丁美洲
      • 巴西
      • 墨西哥
      • 哥倫比亞
    • 中東/非洲
      • GCC
      • 南非
      • 土耳其

第7章 競爭格局

  • 公司簡介
    • IBM Corporation
    • DXC Technologies
    • Accenture PLC
    • NTT Corporation
    • Infosys Limited
    • Tata Consultancy Services
    • Cognizant Technology Solutions Corporation
    • Capgemini SE
    • Wipro Limited
    • Andela Inc.
    • Wns Holding Ltd
    • Pointwest Technologies
    • ATOS SE
    • Amadeus IT Group
    • Specialist Computer Centres（SCC）
    • HCL Technologies Ltd

第8章 全球主要IT外包企業發展相對排名分析

第9章市場展望

簡介目錄
Product Code: 71441

The IT Outsourcing Market size is estimated at USD 617.69 billion in 2024, and is expected to reach USD 806.53 billion by 2029, growing at a CAGR of 5.48% during the forecast period (2024-2029).

IT Outsourcing - Market

Key Highlights

  • Information technology has become a competitive edge for most organizations. IT outsourcing has become more than a simple cost-reduction process with cloud migrations and cloud service options. Therefore, this new form is mainly driven by organizational motivations in terms of customer experience, business growth, and competitive disruption.
  • More importantly, such a rise in preference among the newer and smaller organizations has led the key vendors of the market to increasingly concentrate on finding a way to integrate the offshore team with the on-site. Another critical aspect driven by small-scale players is the agility in vendor offerings, which refers to the time-to-market.
  • There is a rise in demand by businesses to streamline business operations and focus on crucial activities that are revenue drivers, and outsource IT services for secure IT infrastructure enabling data protection. The businesses deploy market players' expertise in IT services to reduce organization-wide data-related risks. The BFSI sector is driving the market since recruiting specialists with advanced skills is time-consuming. To reduce the overall cost involved, the companies invest in outsourcing solutions.
  • However, the lack of data security in cloud and server-based services is hindering the market's growth. Cloud-based services pose many specific security issues and challenges. Data is usually stored with a third-party provider and can be accessed over the internet in the cloud. This indicates that visibility and control over that data are limited. Nevertheless, growing demand for efficiency and scalable infrastructure and increasing cloud migration are driving the market.

IT Outsourcing Market Trends

BFSI to be the Largest End-user Vertical

  • Banking, financial services, and insurance (BFSI) is one of the major end-user verticals experiencing significant change in technology adoption, mainly due to the conditions brought on by the pandemic and the evolving competitive landscape.
  • Financial organizations are increasingly outsourcing their process and services to third parties. Banks are capable of outsourcing everything from mailing campaigns to payment processing. Banks can only survive and attract customers with a robust and comprehensive in-house IT department or trusted outside partners. For instance, in March 2023, Orion Innovation, a digital and product development firm, announced the acquisition of Banktech Software Services Ltd, a banking implementation partner for financial institutions that will complement Orion's financial services for expertise, open banking solutions, and implementation capabilities to Banktech.
  • The BFSI industry is also shifting toward the cloud, which presents new market opportunities. According to a recent survey by Google Cloud, around 41.4% of global tech and business leaders planned to invest in cloud-based services to manage their workloads. Also, as per data by Flexera software, there was growth in IT spending in 2022 and 2023, and the software industry experienced 18% spending, followed by cloud services with 16% spending in 2023.
  • Modern customers need more personalized and streamlined access to banks' services. The transition to omnichannel platforms, which provide seamless access for all devices, can be carried out by IT outsourcers. Moreover, such platforms facilitate real-time data collection and analysis so that financial institutions can improve customers' experience. Hence, such developments are driving IT outsourcing in the banks.
  • Overall, the BFSI industry's demand for IT outsourcing services will be fueled by the need for advanced cybersecurity, digital transformation, growing regulatory compliance, and innovative solutions to meet evolving customer expectations and industry trends.

Asia-Pacific is Expected to Dominate the Market

  • China is one of the significant outsourcing destinations in the Asia-Pacific. The outsourcing industry considers benefits that the majority of the companies in the United States find attractive. Reduction in development costs plays a critical role in retaining the actual benefits of outsourcing.
  • China has made significant efforts to transition from (cheap) employment manufacturing to high-end industrial production through digitization and industrialization. According to data from the Ministry of Commerce, China's outsourcing industry grew in 2023. The firms signed outsourcing contracts of USD 404 billion, a 17.6% growth from last year.
  • India is a considerably mature global IT outsourcing destination with a vast range of options. IT outsourcing companies in the country are rapidly expanding operations worldwide due to an increasing demand for skilled software developers. The cost aspect and talented skill pool have played a critical role in ensuring the nation's dominance in the market.
  • In Japan, based on recent technological advancements in IT, the scope of IT outsourcing in the country's business sector has expanded to include cloud computing, data protection, and cybersecurity. Owing to the ability to provide business functionality without the need for substantial infrastructure investment, cloud-computing services are increasingly being utilized.
  • Overall, the countries in the region are expected to gain significantly in the coming years as the market continues to develop. In addition, the data center buildings in the region have fueled a significant demand. Also, with the data center market on the verge of maturing, significant revenues in upgrading infrastructure have been poised to develop IT outsourcing in the region.

IT Outsourcing Industry Overview

The IT outsourcing market exhibits significant fragmentation, featuring key industry players such as IBM Corporation, DXC Technologies, Accenture PLC, NTT Corporation, and Infosys Limited. These market participants employ various strategies, such as forming partnerships and pursuing acquisitions, to bolster their product portfolios and establish sustainable competitive advantages.

  • In November 2023, DXC Technology, a global technology service company, and ServiceNow, a digital workflow company, announced a strategic partnership to transform customer service and workflow management globally. They aim to integrate ServiceNow's advanced analytics and AI from its ITSM Pro and process mining solutions into DXC platform X to drive innovation for joint customers.
  • In July 2023, NTT DATA (global digital business and IT service leader) announced the launch of an outsourcing service for security management to prevent cyber attack incidents and minimize damage when incidents occur. The service was launched in Japan in July 2023 and expanded worldwide within the fiscal year (March 2024).
  • In June 2023, Infosys acquired Danske Bank's IT operation in India, part of an IT outsourcing contract worth USD 454 million over five years, to focus on its digital transformation. Through this contract, the company introduced generative artificial intelligence into the services.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Growing Demand for Efficiency and Scalable IT Infrastructure
    • 4.2.2 Organizations are Increasingly Focusing on IT as a means to Gain Differentiation by Relying on Outsourced Vendors
    • 4.2.3 Ongoing Migration Toward the Cloud and Adoption of Virtualized Infrastructure
  • 4.3 Market Challenges
    • 4.3.1 Fragmented Nature of the Market And Growing Incidence of Data Breaches
    • 4.3.2 Dynamic Needs of IT Structure Impacts the Cost of Customization for End Users
  • 4.4 Impact of COVID-19 on the IT Outsourcing Industry
  • 4.5 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.5.1 Threat of New Entrants
    • 4.5.2 Bargaining Power of Buyers
    • 4.5.3 Bargaining Power of Suppliers
    • 4.5.4 Threat of Substitute Products
    • 4.5.5 Intensity of Competitive Rivalry

5 MARKET ANALYSIS

  • 5.1 Trends Related to Onshoring and Offshoring
  • 5.2 Breakdown of Outsourcing Industry - BPO vs IT-based Outsourcing
  • 5.3 Impact of the Ongoing Commodification of IT Solutions
  • 5.4 Analysis of IT Outsourcing and Managed Service Industry
  • 5.5 Breakdown of the Major IT Outsourcing Segments - Application and Infrastructure
  • 5.6 Impact of Digital Transformation and Emergence of "As-a-Service" Model

6 MARKET SEGMENTATION

  • 6.1 By Organization Size
    • 6.1.1 Small and Medium Enterprises
    • 6.1.2 Large Enterprises
  • 6.2 By End-user Vertical
    • 6.2.1 BFSI
    • 6.2.2 Healthcare
    • 6.2.3 Media and Telecommunications
    • 6.2.4 Retail and E-commerce
    • 6.2.5 Manufacturing
    • 6.2.6 Other End-user verticals
  • 6.3 By Geography
    • 6.3.1 North America
      • 6.3.1.1 United States
      • 6.3.1.2 Canada
    • 6.3.2 Europe
      • 6.3.2.1 United Kingdom
      • 6.3.2.2 Germany
      • 6.3.2.3 France
      • 6.3.2.4 Italy
      • 6.3.2.5 Spain
      • 6.3.2.6 Poland
      • 6.3.2.7 Belgium
      • 6.3.2.8 Netherlands
      • 6.3.2.9 Luxembourg
      • 6.3.2.10 Sweden
      • 6.3.2.11 Denmark
      • 6.3.2.12 Norway
      • 6.3.2.13 Finland
      • 6.3.2.14 Iceland
    • 6.3.3 Asia
      • 6.3.3.1 China
      • 6.3.3.2 India
      • 6.3.3.3 Japan
      • 6.3.3.4 Indonesia
      • 6.3.3.5 Vietnam
      • 6.3.3.6 Malaysia
      • 6.3.3.7 South Korea
    • 6.3.4 Latin America
      • 6.3.4.1 Brazil
      • 6.3.4.2 Mexico
      • 6.3.4.3 Colombia
    • 6.3.5 Middle East and Africa
      • 6.3.5.1 GCC
      • 6.3.5.2 South Africa
      • 6.3.5.3 Turkey

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 IBM Corporation
    • 7.1.2 DXC Technologies
    • 7.1.3 Accenture PLC
    • 7.1.4 NTT Corporation
    • 7.1.5 Infosys Limited
    • 7.1.6 Tata Consultancy Services
    • 7.1.7 Cognizant Technology Solutions Corporation
    • 7.1.8 Capgemini SE
    • 7.1.9 Wipro Limited
    • 7.1.10 Andela Inc.
    • 7.1.11 Wns Holding Ltd
    • 7.1.12 Pointwest Technologies
    • 7.1.13 ATOS SE
    • 7.1.14 Amadeus IT Group
    • 7.1.15 Specialist Computer Centres (SCC)
    • 7.1.16 HCL Technologies Ltd

8 RELATIVE RANKING ANALYSIS OF THE MAJOR IT OUTSOURCING COMPANIES OPERATING WORLDWIDE

9 MARKET OUTLOOK