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1630346

自助結帳系統系統：市場佔有率分析、產業趨勢/統計、成長預測（2025-2030）

Self-checkout System - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 135 Pages | 商品交期: 2-3個工作天內

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簡介目錄

自助結帳系統系統市場規模預計到 2025 年為 58.4 億美元，預計到 2030 年將達到 110.9 億美元，預測期內（2025-2030 年）複合年成長率為 13.68%。

自助結帳系統-市場-IMG1

自助結帳系統設施開創了店內非接觸式購物體驗的新時代，符合不斷變化的消費者偏好，以最大限度地減少實體互動，自助結帳系統在零售領域的發展勢頭越來越強勁。

主要亮點

  • 在新冠肺炎 (COVID-19) 大流行期間，消費者更願意在購物時盡量減少身體接觸，而自助結帳系統站提供了方便且衛生的解決方案。這些系統允許顧客獨立掃描商品並使用非接觸式付款選項進行支付，從而減少與商店員工的互動。隨著零售商努力滿足消費者的偏好並改善整體購物體驗，自助結帳系統系統的採用正在不斷成長。
  • 消費者越來越傾向於自助結帳系統系統，這使他們能夠更好地控制店內交易。這種轉變使消費者能夠根據自己的喜好個性化他們的購物體驗。作為回應，品牌正在將更多自助結帳系統功能整合到其行動應用程式中，以增強店內購物體驗。該策略與超個性化的努力一致，並允許品牌提供客製化的促銷和定價。
  • 全球零售業的快速擴張極大地推動了對自助結帳系統系統的需求。為了滿足消費者不斷變化的需求，零售商擴大採用創新技術來增強購物體驗。自助結帳系統系統具有多種優勢，包括減少等待時間、提高客戶滿意度和提高業務效率。隨著零售業的持續成長和競爭的加劇，對自助結帳系統系統的需求預計將保持強勁，特別是在人口不斷成長和零售環境繁忙的地區。
  • 然而，一些消費者（尤其是老年人）不願採用新技術以及他們對使用自助結帳系統系統的看法對市場成長構成了挑戰。此外，許多零售商還面臨重大障礙，包括盜竊率上升、尖峰時段排長隊阻礙消費者，以及將這些系統擴展到更多車道所需的高成本。
  • 經濟成長和不斷變化的消費者支出模式正在推動零售業的擴張。隨著經濟成長，平均收入增加，導致消費者在商品和購買方面的支出增加，包括在零售商店購物。

自助結帳系統系統市場趨勢

零售業是最大的最終用戶

  • 自助結帳系統擴大引入零售業，例如雜貨店和便利商店，人們經常在這些行業中購買多種商品，從而刺激了市場擴張。
  • 人工智慧驅動的自助結帳系統正在推動零售業的成長。 2024 年 1 月，市場參與者 Diebold Nixdorf 推出了無收銀結帳系統，該系統利用人工智慧來減少損耗、驗證酒類購買的年齡並加快無條碼商品的交易速度。此外，迪堡利多富的技術利用電腦視覺快速辨識水果和蔬菜的種類和數量，提高會計速度。
  • 2023 年 11 月，美國Met Culinary Management 宣布計劃在其零售店推出非接觸式結帳系統。該系統簡化了結帳流程並最大限度地減少了排隊時間。消費者只需將商品放入掃描器即可立即結帳。大都會隊與瑪麗蒙特曼哈頓學院和亞馬遜合作，計劃於 2024 年初首次推出「Just Walk Out」便利商店概念。此創新系統允許消費者使用信用卡或手掌識別進入商店、選擇商品並無縫退出。當您離開商店時，所購買的商品將自動從您的卡中扣除。
  • 總之，消費者越來越喜歡自助結帳系統系統的實體店，以避免排長隊，這正在推動市場滲透。自助結帳系統系統也迎合了重視隱私的消費者，使他們能夠在與店員最少互動的情況下謹慎地購買商品。此類便利商店增加了客流量，並顯示未來幾年零售市場的成長軌跡充滿希望。
  • 近年來，顧客的購物行為發生了顯著變化。零售自動化的興起和對改善客戶體驗的關注引導零售業擁抱各種技術進步。隨著消費者尋求無縫購物體驗並渴望人工智慧驅動的產品提案，自助結帳系統的採用正在迅速增加。這些對於在零售商店建立自助結帳系統動能至關重要。
  • Flexera Software 表示，2023 年零售和電子商務產業的資訊科技 (IT) 支出將會增加。到 2023 年，IT 支出將佔零售業企業收益的 10%，而 2022 年全球整體這一比例為 7%。

北美佔最大市場佔有率

  • 該地區的零售商正在努力應對電子商務管道日益激烈的競爭以及不斷上升的員工和房地產成本。因此，這些營運商優先考慮提高生產力和降低管理成本。
  • 由於消費者對離線購買和個人產品測試的偏好不斷變化，北美各地的零售連鎖店擴大實施自助結帳系統系統。這些自助結帳系統系統不僅改善了消費者體驗，還使零售商能夠服務更廣泛的客戶群並提高競爭力。此外，美國零售業的持續進步和自動化有望推動未來幾年的市場成長。
  • 推動市場成長的另一個關鍵因素是消費者對自助服務解決方案的偏好日益增加。精通科技的消費者，尤其是美國和加拿大的購物者，要求在零售環境中獲得方便、安全的自助體驗。隨著科技的進步，零售商迅速採用無現金自助結帳系統，無需人工干預即可實現安全的購物和結帳。
  • 例如，2024 年 4 月，雜貨零售商 ALDI 與 Grabango 合作，在其芝加哥郊區的商店推出了 ALDIgo，一種無需結帳的購物體驗。 Grabango 的系統無縫整合到現有的 ALDI 商店，無需更改商店貨架圖或產品展示。該系統利用電腦視覺技術來識別和監控商店中的每件商品，使消費者無需排隊等候或手動掃描所購買的商品即可退出商店。
  • 此外，自助結帳系統系統的進步正在推動市場成長。製造商擴大將人工智慧 (AI)、機器視覺系統和吸頂攝影機等最尖端科技整合到自助結帳系統系統中，幫助零售商減少入店行竊事件。
  • 與全球和地區的眾多參與者合作，解決方案配備了最新技術。例如，全球智慧 POS 和自助服務解決方案領導者 Partner Tech USA Inc. 於 2024 年 7 月發布了最新的自助結帳系統軟體。這個新版本配備了尖端的人工智慧功能，透過簡化交易、遏制詐欺和減少客戶介入的需要，改善了整體自助結帳系統體驗。這種技術進步，加上該地區的廣泛採用，可能會在預測期內推動所研究市場的成長。

自助結帳系統系統產業概況

自助結帳系統系統市場的競爭程度很高，預計在預測期內仍將如此。該市場由老字型大小企業在改進其產品技術方面投入了大量資金。

其中一些供應商包括 Diebold Nixdorf, Inc.、Fujitsu Limited、NCR Vendors 和 Toshiba World Commerce Solutions。新進入市場的參與者需要高水準的資本要求、創新和廣告。但對於行業主要企業來說，這是理所當然的。公司可以透過強大的競爭策略（例如技術聯盟、大量研發投資以及收購）來維持自身的發展。

其他好處

  • Excel 格式的市場預測 (ME) 表
  • 3 個月的分析師支持

目錄

第1章簡介

  • 研究假設和市場定義
  • 調查範圍

第2章調查方法

第3章執行摘要

第4章市場洞察

  • 市場概況
  • 產業吸引力－波特五力分析
    • 供應商的議價能力
    • 買家/消費者的議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭公司之間的敵對關係
  • 產業價值鏈分析
  • 評估宏觀經濟趨勢對市場的影響

第5章市場動態

  • 市場促進因素
    • 加快結帳速度
    • 解決新興國家勞動力短缺問題
  • 市場挑戰/限制
    • 不願使用自助結帳系統系統/缺乏意識

第6章 市場細分

  • 依產品
    • 硬體
    • 軟體
    • 按服務
  • 按交易類型
    • 現金
    • 無現金
  • 按型號類型
    • 獨立的
    • 檯面
    • 移動的
  • 按最終用戶產業
    • 零售
    • 娛樂
    • 旅行
    • 金融服務
    • 衛生保健
    • 其他最終用戶產業
  • 按地區
    • 北美洲
    • 歐洲
    • 亞洲
    • 澳洲/紐西蘭
    • 拉丁美洲
    • 中東/非洲

第7章 競爭格局

  • 公司簡介
    • Diebold Nixdorf, Inc.
    • Fujitsu Ltd.
    • NCR Corporation
    • ECR Software Corporation
    • Toshiba Global Commerce Solutions
    • ITAB Scanflow AB
    • Pan-Oston Corporation
    • DXC Technology
    • Slabb Kiosks
    • ShelfX Inc.
    • Pegasus（Pegasus Turnkey Solution（OPC）Private Limited）
    • Ombori

第8章投資分析

第9章 市場機會及未來趨勢

簡介目錄
Product Code: 69557

The Self-checkout System Market size is estimated at USD 5.84 billion in 2025, and is expected to reach USD 11.09 billion by 2030, at a CAGR of 13.68% during the forecast period (2025-2030).

Self-checkout System - Market - IMG1

Self-checking systems are increasingly gaining momentum in the retail sector as self-checkout facilities usher in a new era of contactless shopping experiences within the store, aligning with evolving consumer preferences for minimal physical interaction.

Key Highlights

  • Consumers increasingly prefer to minimize physical contact during their shopping experience during the COVID-19 pandemic, and self-checkout stations provide a convenient and hygienic solution. These systems allow customers to independently scan items, pay using contactless payment options, and reduce interaction with store staff. As retailers strive to meet consumer preferences and enhance the overall shopping experience, the adoption of self-checkout systems is growing.
  • Consumers are increasingly gravitating towards self-checkout options, allowing them to take greater control over their in-store transactions. This shift empowers consumers to personalize their shopping experiences according to their preferences. In response, brands are integrating more self-checkout features into their mobile apps, thereby enhancing the in-store journey. This strategy aligns with hyper-personalization efforts, enabling brands to offer customized promotions and pricing.
  • The rapid expansion of the global retail sector is significantly driving the demand for self-checkout systems. As retailers aim to meet the evolving needs of consumers, they are increasingly adopting innovative technologies to enhance the shopping experience. Self-checkout systems offer several benefits, including reduced wait times, improved customer satisfaction, and increased operational efficiency. As the retail sector continues to grow and become more competitive, the demand for self-checkout solutions is expected to remain strong, particularly in regions with high population growth and busy retail environments.
  • However, resistance from some consumers, particularly older individuals, to adopt new technology and awareness about the use of self-checkout systems challenges market growth. Additionally, many retailers face significant obstacles, including increased theft rates, long lines that deter shoppers during peak hours, and the high costs associated with expanding these systems to more lanes.
  • The economic growth and shifting consumer spending patterns have driven the expansion of the retail sector. With the economic growth, the average income has increased, which has resulted in increased consumer spending on goods and purchases, including retail purchases.

Self-Checkout System Market Trends

Retail Industry to be the Largest End User

  • Self-checkout systems are increasingly being deployed in bustling retail settings, such as grocery and convenience stores, where customers often buy multiple items, thereby fueling the market's expansion.
  • AI-driven self-checkout systems are bolstering the growth of retail stores. In January 2024, market player Diebold Nixdorf unveiled a new technology for its cashierless registers, leveraging AI to mitigate shrinkage, verify age for liquor purchases, and expedite transactions for items without barcodes. Furthermore, Diebold Nixdorf's technology utilizes computer vision to swiftly identify produce types and quantities, enhancing the checkout speed.
  • In November 2023, US-based Metz Culinary Management, Inc. announced its plans to roll out a contactless checkout system across retail locations. This system streamlines the checkout process, minimizing time spent in cashier lines. Shoppers can simply place items on a scanner for instant checkout. Metz, in collaboration with Marymount Manhattan College and Amazon, is set to debut its 'Just Walk Out' C-store concept in early 2024. This innovative system allows shoppers to enter using credit card or palm recognition, select items, and exit seamlessly. Purchases are automatically charged to their card upon leaving.
  • In conclusion, consumers increasingly favor brick-and-mortar stores with self-checkout options to bypass long lines, which drives market adoption. Self-checkout systems also cater to privacy-conscious shoppers, allowing discreet purchases with minimal associate interaction. Such conveniences boost in-store foot traffic, signaling a promising growth trajectory for the retail market in the coming years.
  • Customer shopping behaviors have undergone a significant transformation in recent years. The rise of retail automation and a growing emphasis on enhancing customer experiences are steering the retail sector toward embracing various technological advancements. Consumers seek seamless shopping and crave AI-driven product suggestions, fueling the surge in self-checkout systems implementations. These are pivotal in driving the momentum towards self-checkout options at retail outlets.
  • According to Flexera Software, the retail & e-commerce industry witnessed increased information and technology (IT) spending in 2023. In 2023, the retail industry witnessed 10% of IT spending as a share of company revenue compared to 7% in 2022 globally.

North America Holds Largest Market Share

  • Retail operators in the region grapple with challenges like escalating employee and real estate costs alongside fierce competition from e-commerce channels. Consequently, these operators are prioritizing productivity enhancements and overhead cost reductions.
  • Retail store chains in the North American region are increasingly installing self-checkout systems, driven by changing consumer preferences for offline purchases and personal product testing. These self-checkout systems not only enhance the consumer experience but also allow retailers to cater to a broader customer base and gain a competitive edge. Furthermore, ongoing advancements and automation in the US retail sector are poised to bolster market growth in the coming years.
  • Another pivotal factor fueling market growth is the rising consumer inclination toward self-service solutions. Particularly, tech-savvy shoppers in the US and Canada are seeking convenient, secure, and self-assisted experiences in retail environments. As technology evolves, retailers are swiftly adopting cashless self-checkout systems, enabling secure shopping and checkout without manual intervention.
  • For instance, in April 2024, grocery retailer ALDI teamed up with Grabango to introduce ALDIgo, a checkout-free shopping experience, at a store in suburban Chicago. The Grabango system was seamlessly integrated into an existing ALDI store, requiring no alterations to the store's planogram or product displays. Utilizing computer vision technology, the system identifies and monitors every item in the store, enabling shoppers to leave without waiting in line or manually scanning their purchases.
  • Additionally, Self-checkout systems are advancing, driving market growth. Manufacturers are increasingly integrating cutting-edge technologies like Artificial Intelligence (AI), machine vision systems, and ceiling-mounted cameras into self-checkout systems, aiding retailers in reducing shoplifting incidents.
  • Along with various global and regional players, solutions are equipped with the latest technologies. For instance, in July 2024, Partner Tech USA Inc., a global leader in intelligent POS and self-service solutions, unveiled its latest self-checkout software. This new version, equipped with cutting-edge AI capabilities, streamlines transactions, curbs fraud, and reduces the need for customer intervention, thereby enhancing the overall self-checkout experience. These technological advancements, combined with their widespread adoption in the region, are set to drive the growth of the Market Studied during the forecast period.

Self-Checkout System Industry Overview

The degree of competition in the Self-Checkout System Market is high and expected to remain the same over the forecast period. The market consists of long-standing established players who have made significant investments to improve product technology.

Some of the vendors include Diebold Nixdorf, Inc., Fujitsu Ltd, NCR Voyix Corporation, and Toshiba Global Commerce Solutions, among others. The new players entering the market require a high level of capital requirement, technology innovation, and advertising. However, this is quite simple for the key players in the industry. The companies can sustain themselves through powerful competitive strategies like technological collaborations, extensive investments in R&D, and acquisitions.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Buyers/Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Industry Value Chain Analysis
  • 4.4 Assessment of the Impact of Macroeconomic Trends on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Increased Speed of Checkout
    • 5.1.2 Addressal of the Labor Shortage Issues Across the Emerging Countries
  • 5.2 Market Challenges/Restraints
    • 5.2.1 Reluctance/Lack of Awareness to Use Self-Checkout Systems

6 MARKET SEGMENTATION

  • 6.1 By Offering
    • 6.1.1 Hardware
    • 6.1.2 Software
    • 6.1.3 Services
  • 6.2 By Transaction Type
    • 6.2.1 Cash
    • 6.2.2 Cashless
  • 6.3 By Model Type
    • 6.3.1 Standalone
    • 6.3.2 Countertop
    • 6.3.3 Mobile
  • 6.4 By End-user Industry
    • 6.4.1 Retail
    • 6.4.2 Entertainment
    • 6.4.3 Travel
    • 6.4.4 Financial Services
    • 6.4.5 Healthcare
    • 6.4.6 Other End-user Industries
  • 6.5 By Geography
    • 6.5.1 North America
    • 6.5.2 Europe
    • 6.5.3 Asia
    • 6.5.4 Australia and New Zealand
    • 6.5.5 Latin America
    • 6.5.6 Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Diebold Nixdorf, Inc.
    • 7.1.2 Fujitsu Ltd.
    • 7.1.3 NCR Corporation
    • 7.1.4 ECR Software Corporation
    • 7.1.5 Toshiba Global Commerce Solutions
    • 7.1.6 ITAB Scanflow AB
    • 7.1.7 Pan-Oston Corporation
    • 7.1.8 DXC Technology
    • 7.1.9 Slabb Kiosks
    • 7.1.10 ShelfX Inc.
    • 7.1.11 Pegasus (Pegasus Turnkey Solution (OPC) Private Limited)
    • 7.1.12 Ombori

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS