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市場調查報告書
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1632085

英國IT 服務：市場佔有率分析、產業趨勢、統計數據和成長預測（2025-2030 年）

United Kingdom IT Services - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 100 Pages | 商品交期: 2-3個工作天內

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簡介目錄

英國IT服務市場規模預計到2025年將達到1,125億美元，預計2030年將達到1,566.1億美元，預測期內（2025-2030年）複合年成長率為6.84%。

英國 IT 服務-市場-IMG1

網路應用和服務使用量的增加、智慧型手機和其他智慧小工具及相關應用程式等無線設備的激增正在顯著推動英國IT 服務市場的成長。

主要亮點

  • 隨著軟體即服務 (SaaS) 的全面採用以及雲端基礎的產品的興起，英國對一系列 IT 解決方案進行了大量投資，這表明行業對 IT 服務的需求不斷成長。數位轉型和自動化也是該國的趨勢，刺激了對 IT 服務的需求。
  • 許多著名的 SaaS 公司正在遷往英國，而且該市場正在不斷成長。 SaaS 的成長主要由技術進步推動，例如人工智慧和機器學習的採用。該國的 SaaS 市場仍處於成熟階段，為投資者提供了廣泛的 IT 解決方案投資機會。例如，亞馬遜網路服務於 2022 年 3 月宣布，隨著對其公共雲端服務的需求持續大幅成長，它將在未來兩年內投資 18 億英鎊（22 億美元），以加強其在英國資料中心的影響力。在此期間，AWS 在英國的業務與金融、醫療和製藥服務業的私人公司和中央政府機構達成了許多利潤豐厚且備受矚目的交易。
  • 此外，市場上正在發生各種合併、聯盟和收購。例如，2022 年 10 月，量子安全加密技術供應商 Arqit Quantum Inc. 與主要為英國合規產業提供網路安全解決方案的 Nine23 Ltd. 達成協議，部署 Arqit 的 QuantumCloud。這主要是 Platform FLEX 上的通用金鑰協定軟體，FLEX 是 Nine23 的英國主權安全私有雲端基礎設施，為公司的客戶和消費者提供最高等級的保證。
  • 然而，各種資料安全相關問題和該國不斷上升的資料外洩風險可能是限制預測期內整體市場成長的主要因素。
  • 在 COVID-19 大流行期間，多家公司將工作實踐轉向遠端工作場景，導致對雲端運算服務的需求增加。 IT 公司將電腦運送到員工家中，並為其配備 Wi-Fi 轉接器、備用電源和寬頻連線。虛擬網路頻寬已增加，後端容量已增加，以容納更多遠端使用者同時連線。借助基於雲端基礎的遠端存取解決方案，現在可以進行虛擬工作。因此，雖然疫情初期市場面臨挑戰，但服務需求逐漸增加，對IT服務產生了正面影響。

英國IT服務市場趨勢

近岸 IT 外包和 SaaS（軟體即服務）產業的成長推動了英國IT 服務市場

  • 國內外包是指一個國家的公司更願意將服務外包給本國供應商的做法。由於接近性、語言、文化通用和輕微的時差等原因，向國外外包的近岸供應商大多受到青睞。例如，總部位於英國的Infinity Group是業界領先的IT外包公司之一，為英國1,000多家企業提供外包IT支援。該公司與各種客戶合作，從快速發展的新興企業和小型企業到成熟的大型企業。
  • 近岸 IT 服務的關鍵技術趨勢包括更多採用 5G 技術、IT 自動化、容器技術、無伺服器運算和虛擬桌面基礎架構。未來幾年，5G將對數位經濟和整個社會的發展至關重要。 5G 技術完全有潛力影響英國居民生活的幾乎各個領域，從個人化醫療到精密農業，智慧型能源電網到互聯移動。
  • 此外，確保歐盟未來5G網路安全的重要性促使該國主要企業優先考慮國內外包5G服務。例如，2022年5月，波羅的海通訊和媒體集團愛立信簽署了向英國市場引入5G技術的框架協議。該協議將為人口最密集的城市和地區提供5G網路覆蓋，並計劃擴大媒體娛樂、遊戲、雲端、資料中心和物聯網等領域的客戶服務。
  • 英格蘭銀行預測，未來 10 年內 40-90% 的銀行工作負載將託管在公共雲端或 SaaS 上。如果您的供應商之一失敗，考慮對業務永續營運的影響至關重要。這就是為什麼英國和世界各地的金融當局，包括英格蘭銀行、金融行為監理局（FCA）和審慎監理局（PRA）都在密切關注事態發展。預計這將為英國IT 服務市場創造多個成長機會。
  • 預計2020年至2025年英國SaaS（軟體即服務）產業將大幅成長。此外，預計到2025年該市場將從75億歐元大幅擴張至145億歐元。整個 SaaS 領域佔有率的不斷上升預計將為預測期內市場的顯著成長創造充足的機會。

BFSI 領域的數位化推動英國IT 服務市場的成長

  • 英國因其豐富的人力資源和高品質的服務而成為最具吸引力的IT外包目的地之一。該國整體金融科技投資顯著增加。這些金融科技公司擁有設計各種金融科技解決方案所需的專業知識和經驗，例如數位銀行、匯款、個人財務管理、風險與合規管理、P2P借貸以及各種其他應用程式。
  • 例如，2022年6月，為網路銀行提供帳戶驗證服務的歐洲平台SurePay與英國Virgin Money合作推出了英國受益人驗證解決方案。
  • 此外，BaaS（銀行即服務）是開放銀行的關鍵要素。這使得銀行能夠透過允許第三方即時存取資料來開放其系統並改善其服務。國內 BaaS 業務正在顛覆零售銀行經營模式，改變現有銀行的客戶關係，並使金融科技公司更容易進入英國市場。隨著管理方案在全球蔓延，英國在開放銀行業中處於領先地位，並推動英國IT 服務市場的發展。例如，11:FS Foundry 是一家總部位於英國的 SaaS/PaaS 企業，主要開發一個提供基本銀行功能的平台，無需在敏捷性和可擴展性之間進行選擇。
  • 此外，Bankable 是一家總部位於倫敦的公司，旨在讓傳統金融機構和其他企業更容易推出創新付款方式。虛擬帳本管理、數位銀行、付款卡程式和電子錢包是該公司的主要 BaaS 產品。該公司的端到端付款服務經過 PCI-DSS（付款卡產業 -資料安全標準）認證，並託管在層級4 級資料中心的專有可互通平台上，以提高安全性。 Bankable 在幫助合作夥伴克服創建創新金融服務的技術和監管障礙方面也發揮關鍵作用。
  • 此外，全球各大跨國公司都熱衷於收購英國金融科技公司。例如，2022 年 3 月，蘋果收購了總部位於倫敦的金融科技公司 Credit Kudos。 Credit Kudos 是一家軟體新興企業，透過利用開放銀行業務幫助企業提高負擔能力和風險評估。金融機構主要使用該軟體來加快承保速度、提高決策準確性和改善客戶服務。
  • 根據英格蘭銀行的數據，在英國營運的金融機構總數約為 377 家，其中 130 家總部位於英國。金融機構（MFI）主要包括所有在英國獲準吸收存款的建房互助協會和銀行。因此，隨著國內金融機構（MFI）數量的增加，各種IT服務的整體需求，尤其是銀行業的需求將大幅增加，這將倍增整體市場的成長。

英國IT服務業概況

英國IT 服務市場競爭激烈，競爭對手很少。一些主要企業佔據了市場的主要佔有率。此外，正在進行各種併購和產品創新，以獲得相對於競爭對手的優勢。

  • 2024 年 7 月：英國政府在一份公告中透露了加強科學、技術和創新部 (DSIT) 的計畫。該部宣布，其目標是將政府數位服務（GDS）、人工智慧培養箱（iAI）和中央數位和資料辦公室（CDDO）等關鍵組織納入其傘下。
  • 2024 年 4 月：微軟宣布成立 Microsoft AI，這是一個旨在推動消費者 AI 產品和研究（包括 Copilot）的新組織。 MicrosoftAI 也在倫敦市中心開設了一個新的人工智慧中心。 Microsoft AI London 將與 Microsoft 的 AI 團隊和包括 OpenAI 在內的合作夥伴密切合作，推動開創性工作，發展語言模型和支援基礎設施，並為基礎模型創建工具。

其他好處

  • Excel 格式的市場預測 (ME) 表
  • 3 個月分析師支持

目錄

第1章簡介

  • 研究成果
  • 研究場所
  • 調查範圍

第2章調查方法

第3章執行摘要

第4章市場動態

  • 市場概況
  • 市場促進因素
    • 英國的數位轉型
    • 英國近岸IT外包的成長
  • 市場限制因素
    • 資料安全與外洩風險
  • 價值鏈/供應鏈分析
  • 波特五力分析
    • 新進入者的威脅
    • 買家/消費者的議價能力
    • 供應商的議價能力
    • 替代品的威脅
    • 競爭公司之間敵對關係的強度
  • 宏觀經濟因素對市場的影響

第5章市場區隔

  • 按類型
    • IT外包
    • IT諮詢與實施
    • 業務流程
  • 按最終用戶
    • 資訊科技/通訊
    • 政府機構
    • BFSI
    • 能源/公共產業
    • 消費品/零售
    • 其他

第6章 競爭狀況

  • 公司簡介
    • Atos Consulting
    • Accenture PLC
    • BearingPoint
    • Infosys
    • Wipro
    • TCS
    • Capgemini
    • IBM Corporation
    • HCL

第7章 投資分析

第8章市場的未來

簡介目錄
Product Code: 91211

The United Kingdom IT Services Market size is estimated at USD 112.50 billion in 2025, and is expected to reach USD 156.61 billion by 2030, at a CAGR of 6.84% during the forecast period (2025-2030).

United Kingdom IT Services - Market - IMG1

The increasing use of internet applications and services, as well as the growing availability of wireless devices such as smartphones, other smart gadgets, and associated apps, are significantly driving the growth of the UK IT services market.

Key Highlights

  • Significant investments in various IT solutions in the United Kingdom have been made, with the overall adoption of software-as-a-service (SaaS) and increased cloud-based products demonstrating the rising industrial requirements for IT services. Digital transformation and automation are also trending in the country, fueling the demand for IT services.
  • Many prominent SaaS companies have ventured into the United Kingdom, where the market is expanding. SaaS growth is mainly fueled by technological advancements, such as the adoption of artificial intelligence and machine learning. The country's SaaS market is still maturing, offering investors a broad scope of opportunities to invest in IT solutions. For example, in March 2022, Amazon Web Services announced plans to invest more than GBP 1.8 billion (USD 2.2 billion) over the next two years in building out its overall UK data center presence as the demand for its public cloud services continues to increase significantly. During the intervening years, its presence in the United Kingdom has allowed AWS to secure many lucrative and high-profile deals with private sector organizations and central government departments in the financial, healthcare, and pharmaceutical services industries.
  • Moreover, the market is witnessing various mergers, partnerships, and acquisitions. For instance, in October 2022, Arqit Quantum Inc., a provider of quantum-safe encryption, signed a contract with Nine23 Ltd, a cyber security solutions provider primarily for the UK-compliant and regulated industries, to deploy Arqit's QuantumCloud. It is mainly a symmetric key agreement software on Nine23's UK Sovereign Secure Private Cloud infrastructure, Platform FLEX, to deliver the highest level of assurance for its clients and customers.
  • However, the rise in various data security-related issues and data breaching risks in the country could be a significant factor, restricting the overall market's growth throughout the forecast period.
  • Working techniques of several companies transitioned to remote working scenarios during the COVID-19 pandemic, resulting in an increased demand for cloud computing services. IT companies shipped computers to employees' homes and had them equipped with Wi-Fi adapters, power backup sources, and broadband connections. The virtual private network bandwidth was increased, and backend capacity was increased to meet the increased number of concurrently connected remote users. Virtual working was made possible because of cloud-based remote access solutions. Thus, the market initially faced challenges during the pandemic, but gradually, it had a good impact on IT services because of the increasing need for service.

United Kingdom IT Services Market Trends

Growth in Nearshoring IT Outsourcing and the SaaS (Software-as-a-Service) Industry Driving the UK IT Services Market

  • Domestic outsourcing is a technique in which a country's corporations prefer to outsource services to vendors within their own country. They primarily favor nearshore providers outsourcing overseas because of proximity, language, cultural commonalities, and minor time differences. For example, Infinity Group, a UK-based company, is one of the industry's leading IT outsourcing organizations, providing outsourced IT support to over 1,000 businesses across the United Kingdom. The company works with many kinds of clients, ranging from fast-growing start-ups and SMEs to well-established larger corporations.
  • Some key technology trends for nearshore IT services include a rise in the adoption of 5G technology, IT automation, container technology, serverless computing, and virtual desktop infrastructure. Over the coming years, 5G will be critical to the growth of the overall digital economy and society. 5G technology has the full potential to impact practically every area of UK residents' lives, from personalized medicine to precision agriculture and smart energy grids to connected mobility.
  • Moreover, the key corporates of the country are prioritizing domestic outsourcing of 5G services because it is critical to ensure the security of the European Union's future 5G networks. For example, in May 2022, Baltic telecommunications and media group Ericsson signed a framework agreement to introduce 5G technology in the UK market. The deal would provide 5G network coverage in the most densely populated cities and districts, with plans to expand customer services in media entertainment and gaming, cloud, data centers, and the Internet of Things.
  • The Bank of England estimates that 40-90% of bank workloads will be hosted on the public cloud or software-as-a-service in the coming ten years. It is crucial to examine the impact on business continuity if one of the suppliers fails. Hence, the financial authorities in the United Kingdom and worldwide, notably the Bank of England, the Financial Conduct Authority (FCA), and the Prudential Regulation Authority (PRA), are keeping a close eye on this. This will create several growth opportunities for the UK IT services market.
  • Between 2020 and 2025, the SaaS (software-as-a-service) industry is estimated to grow significantly in the United Kingdom. Moreover, the market is anticipated to experience a drastic increase, from EUR 7500 million to EUR 14,500 million in 2025. This rise in the overall share of the SaaS segment will create ample opportunities for the market to grow extensively throughout the forecast period.

Digitalization in the BFSI Segment Driving the Growth of the UK IT Services Market

  • With a significant talent pool and high-service quality offerings, the United Kingdom is one of the most appealing IT outsourcing destinations. The overall fintech investments in the country are rising significantly. These fintech companies have the requisite domain expertise and experience in designing various fintech solutions like digital banking, money transfers, personal financial management, risk and compliance management, peer-to-peer lending, and various other applications.
  • For instance, in June 2022, SurePay, a European platform that provides online banking account verification services, teamed up with Virgin Money in the United Kingdom to launch its UK Confirmation of Payee solution.
  • Moreover, banking-as-a-service (BaaS) is a crucial component of open banking. It involves banks opening their systems and allowing third parties to access their data in real time to improve their services. BaaS businesses within the country are disrupting retail banking business models, altering incumbents' client relationships, and making it easier for fintech companies to enter the UK market. With regulatory initiatives echoing worldwide, the United Kingdom is leading the open banking industry, driving the UK IT services market. For instance, 11:FS Foundry, a UK-based SaaS/PaaS business, is working on a platform to provide fundamental banking features that mainly eliminate the need to choose between agility and scalability.
  • In addition, Bankable is a London-based firm aiming to make it easier for traditional financial institutions and other businesses to launch innovative payment options. A virtual ledger manager, digital banking, payment card programs, and e-wallets are among the company's key BaaS offerings. Its end-to-end payment services are accessible through a unique interoperable platform that is PCI-DSS (payment card industry - data security standards) certified and hosted in tier-4 data centers for increased security. Bankable also plays a significant role in assisting its partners in overcoming the technological and regulatory obstacles that arise while creating innovative financial services.
  • Moreover, various key global MNCs are well-indulged in acquiring UK-based fintech companies. For instance, in March 2022, Apple purchased Credit Kudos, a fintech firm based in London. Credit Kudos is a software start-up that helps businesses improve their affordability and risk assessments by utilizing open banking. Lenders mainly use the software to expedite underwriting, increase decision-making accuracy, and improve customer service.
  • As per the Bank of England, there is a total count of around 377 monetary financial credit institutions operating in the United Kingdom, 130 of which are UK-headquartered. Monetary financial institutions (MFI) primarily include all the building societies and the banks that have permission to accept deposits in the United Kingdom. Hence, with the rise in the number of monetary financial institutions (MFI) within the country, the overall demand for various IT services, especially in the banking industry, will rise significantly, expediting the overall market's growth exponentially.

United Kingdom IT Services Industry Overview

The UK IT services market is extremely competitive, with only a few significant competitors. Some of the key players hold a major share of the market. Moreover, the variables are involved in various mergers and acquisitions and product innovation, among others, to gain a competitive edge over others.

  • July 2024: The UK government, in an announcement, revealed plans to bolster the Department for Science, Innovation, and Technology (DSIT). The department announced aims to broaden its scope and scale by incorporating key entities like the Government Digital Service (GDS), the AI Incubator (iAI), and the Central Digital and Data Office (CDDO) under its purview.
  • April 2024: Microsoft announced the creation of Microsoft AI, a newly formed organization aimed at advancing its consumer AI products and research, including Copilot. Microsoft AI further opened a new AI hub in the heart of London. Microsoft AI London was established to drive pioneering work to advance language models and their supporting infrastructure and to create tooling for foundation models, collaborating closely with Microsoft's AI teams and partners, including OpenAI.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Deliverables
  • 1.2 Study Assumptions
  • 1.3 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Digital Transformation in the United Kingdom
    • 4.2.2 Growth in Nearshoring IT Outsourcing in the United Kingdom
  • 4.3 Market Restraints
    • 4.3.1 Data Security and Breaching Risks
  • 4.4 Value Chain/Supply Chain Analysis
  • 4.5 Porter's Five Forces Analysis
    • 4.5.1 Threat of New Entrants
    • 4.5.2 Bargaining Power of Buyers/Consumers
    • 4.5.3 Bargaining Power of Suppliers
    • 4.5.4 Threat of Substitute Products
    • 4.5.5 Intensity of Competitive Rivalry
  • 4.6 Impact of Macroeconomic Factors on the Market

5 MARKET SEGMENTATION

  • 5.1 By Type
    • 5.1.1 IT Outsourcing
    • 5.1.2 IT Consulting & Implementation
    • 5.1.3 Business Process
  • 5.2 By End User
    • 5.2.1 IT and Telecommunication
    • 5.2.2 Government
    • 5.2.3 BFSI
    • 5.2.4 Energy & Utilities
    • 5.2.5 Consumer Goods & Retail
    • 5.2.6 Other End Users

6 COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 Atos Consulting
    • 6.1.2 Accenture PLC
    • 6.1.3 BearingPoint
    • 6.1.4 Infosys
    • 6.1.5 Wipro
    • 6.1.6 TCS
    • 6.1.7 Capgemini
    • 6.1.8 IBM Corporation
    • 6.1.9 HCL

7 Investment Analysis

8 Future of the Market