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市場調查報告書
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1639417

自助服務：市場佔有率分析、產業趨勢與統計、成長預測（2025-2030 年）

Self-Service - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

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簡介目錄

自助服務市場在 2025 年的價值預估為 412 億美元，預計到 2030 年將達到 599.5 億美元，預測期內（2025-2030 年）的複合年成長率為 7.79%。

自助服務市場-IMG1

自助服務技術早已在 ATM 機和加油站的付款終端上投入使用。在當今世界，自助服務已融入消費者生活的各個方面，並成為許多行業數位轉型的重要組成部分。在日本，每 23 個人就可以透過便利商店、售貨亭和自動櫃員機享受到自助服務，對此類服務的需求不太可能減少。

主要亮點

  • 特別是，出於衛生原因和送貨速度的考慮，消費者更喜歡使用自助服務技術，而不是人際接觸。這場疫情正在改變製造業、醫療保健和輔助產業的自助服務面貌，深刻影響消費者和企業行為。儘管受到短期社會封鎖的影響，消費者對雜貨、家庭用品、醫療用品和家裝產品的需求有所增加，導致企業採用自助服務技術和非處方產品來促進社交距離。 、無現金技術。
  • 自動自助服務機器的興起、無線連接、技術進步和遠端系統管理是影響自助服務技術需求的主要因素。此外，這種轉變的原因之一是持續的勞動力短缺，這影響了多個行業，尤其是零售、餐飲和酒店。勞動市場緊張意味著許多企業無法僱用足夠的員工來滿足需求。結果，中小企業被迫提高工資以保住工人。因此，自助服務亭運動已活性化。
  • 自動售貨系統是市場的另一個重要部分。這些主要用於零售商店和大型企業，其中系統用於分配食品、食品和飲料產品或任何其他適合該系統的產品。在新加坡和馬來西亞等遊客眾多的國家，由於語言障礙，自動販賣機預計將得到更全面的實施。
  • 安全問題以及與設計安裝和維護相關的高成本阻礙了該市場的成長。全球網路攻擊的增加以及現有網路的漏洞導致用戶的焦慮感日益增加。鑑於安全問題和資料遺失的風險，許多用戶現在對使用這些系統提出質疑。
  • 然而，COVID-19 疫情的爆發已導致一些零售連鎖店暫時關閉門市，更多的客戶群轉向線上管道，這可能會減少對自動販賣機的需求。例如，據公司報告稱，旗下擁有Topshop、Dorothy Perkins和Miss Selfridge等品牌的Arcadia集團因冠狀病毒爆發導致高街生意不佳，已暫時關閉了部分門市。

自助服務市場趨勢

自動櫃員機（ATM）推動成長

  • 推動該市場成長的因素之一是銀行業和其他行業對 ATM 的採用日益增加。隨著人口的成長和銀行服務越來越被公民廣泛接受，對自動櫃員機的需求正在迅速成長。這一市場的成長得益於對該領域提供可靠的 ATM 和自助服務終端系統的大量投資。
  • 這是由自動化和技術進步日益增強的趨勢所推動的。預計未來幾年營運成本的下降和農村地區的發展需求將支持市場的成長。
  • 為了獲得更高的利潤率並為客戶提供更大的付款交易便利，銀行持續致力於降低營運成本。因此，銀行依賴 ATM 來實現轉帳、查詢帳戶餘額和支付帳單等基本功能。
  • 不過，截至 2023 年 6 月，國家金融交換 (NFS) 網路上的 ATM 數量將達到 266,000 多台。 NFS 是印度最大的 ATM 網路，擁有約 1,200 個合作夥伴和超過 3 億筆交易。
  • 然而，為了將 ATM 網路擴展到新的區域，銀行正在增加 ATM 的數量。此外，隨著數位化的進步、企業行動解決方案的廣泛採用以及員工獲得及時支援的機會增多，對先進自助服務技術的需求也在不斷成長。為了促進業務並提高整體效能，預計產業將增加在購買高效能伺服器、網路技術和儲存系統方面的支出。

亞太地區是成長最快的地區

  • 隨著大大小小的企業擴大業務範圍並更多地採用自助服務技術來提供更多服務，預計亞太地區將在預測期內快速發展。此外，消費者購買力的增強和民族意識的增強也為印度、中國和日本等市場提供了支持。
  • 根據國際航空運輸協會的數據，2023 年 4 月的總 RPK 運輸量與 2022 年 4 月相比增加了 45.8%，其中亞太地區的 RPK 佔有率最高，為 170.8%。 Vistara、IndiGo 和印度航空等航空公司都已推出自助報到亭，以滿足越來越多來自本國的乘客的需求。隨著乘客數量逐年成長，對這些自助服務亭的需求預計也會增加。
  • 此外，印度零售業持續成長，近期銷售趨勢呈現正面趨勢。據 Reliance Retails 稱，印度零售市場是全球成長最快的市場之一，預計到 2032 年將達到 2 兆美元。此外，經濟擴張、人口變化、可支配收入的增加、都市化和不斷變化的消費者偏好都對市場產生了積極影響。
  • 此外，預計新冠肺炎疫情的爆發將增加食品鏈中對自助服務終端的需求。例如，麥當勞在印度西部和南部擁有並經營餐廳的 Westlife Developments，由於疫情，這些餐廳將透過為顧客安裝自助訂餐終端，提高安全標準開業。

自助服務業概覽

由於自助服務終端、自動販賣機和自動櫃員機的自助服務需求不斷增加，自助服務市場高度分散。消費者不斷成長的需求為企業創造了一個有吸引力的市場。市場不斷擴大，企業之間的競爭愈加激烈，他們都在試圖以盡可能低的成本滿足人們的需求。市場的主要企業包括 KIOSK Information Systems Inc.、NCR Corporation、Zebra Technologies、Advanced Kiosks 和 ProtouchUK。

  • 2023 年 11 月 - MTN 集團子公司 MTN Benin 與其在貝南的策略合作夥伴 Quality Corporate 合作，在四個分店部署了 SEDCO 自助服務亭，以改變客戶體驗。先進的自助服務亭允許客戶全天 24 小時領取 SIM 卡、存入或提取現金以及使用電訊配套服務。始終確保無縫體驗意味著客戶可以輕鬆享受基本通訊服務。
  • 2023 年 8 月 - NCR 公司為了讓客戶能夠在全國各地值得信賴的零售網點輕鬆存取和現金存款，資產規模 66 億美元的第一銀行加入了 NCR 的 AllPoint 網路。 NCR 也將使第一銀行能夠為第一銀行客戶分店更多的自助服務選項，第一銀行將增加約 200 台由 NCR Interactive Teller Machines 營運的互動式櫃員。
  • 2023 年 6 月 - 零售科技供應商 365 Retail Markets 宣布推出 MM6 for Markets，這是一款旨在增強自助服務消費者體驗的現代化自助服務終端。這款桌上型自助服務終端配備 22 吋觸控螢幕和多種付款方式，非常適合人流量大的微型市場。

其他福利

  • Excel 格式的市場預測 (ME) 表
  • 3 個月的分析師支持

目錄

第 1 章 簡介

  • 調查前提和結果
  • 研究範圍

第2章調查方法

第3章執行摘要

第4章 市場洞察

  • 市場概況
  • 產業吸引力－波特五力分析
    • 供應商的議價能力
    • 消費者議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭對手之間的競爭強度
  • 產業價值鏈分析

第5章 市場動態

  • 市場促進因素
    • 更重視客戶滿意度推動零售和食品產業的需求
    • 對基礎建設（新建和維修）和智慧城市舉措進行大量投資
    • 投資技術以更好地支援殘障人士和新用戶
  • 市場限制
    • 成本和維護仍然是主要考慮因素

第6章 重大技術發展

  • 自助服務亭的演變
  • 無障礙自助服務終端的關鍵技術和設計發展（由美國和歐洲的主要工作小組和標準化組織支援）| 主要自助服務終端製造商提供的關鍵功能
  • 與自助服務亭相關的熱門案例研究和使用案例（麥當勞、供應商等）| 領先供應商引用的關鍵最終用戶研究

第7章 市場區隔

  • 按類型
    • 自助服務終端
    • ATM
    • 自動販賣機
  • 按最終用戶
    • BFSI
    • 零售和速食連鎖店
    • 飯店業
    • 衛生保健
    • 旅行與交通
    • 其他最終用戶
  • 按地區
    • 北美洲
    • 歐洲
    • 亞太地區
    • 南美洲
    • 中東和非洲

第8章 競爭格局

  • 公司簡介
    • NCR Corporation
    • HESS Cash systems GmbH & Co.
    • Crane Co.（USA）
    • Fujitsu Ltd.
    • Advanced Kiosks
    • Zebra Technologies
    • Frank Mayer & Associates, Inc.
    • Advantech Co. Limited
    • Diebold Nixdorf
    • IER Group
    • ProtouchUK
    • SEDCO
    • Azkoyen Group
    • Embross
    • MaasInternationalEuropeB.V

第9章投資分析

第10章：市場的未來

簡介目錄
Product Code: 49482

The Self-Service Market size is estimated at USD 41.20 billion in 2025, and is expected to reach USD 59.95 billion by 2030, at a CAGR of 7.79% during the forecast period (2025-2030).

Self-Service - Market - IMG1

Self-service technology has been around for ages with ATMs and pay-at-the-pump gas station terminals. In the present world, self-service is woven into the fabric of consumerism and is becoming an essential part of many verticals' paths to digital transformation. In Japan, where every 23rd person on the street is provided with self service assistance in the form of a convenience store, kiosk or ATM, demand for these services does not seem to be decreasing.

Key Highlights

  • In particular, given hygienic reasons and the speed of delivery, consumers prefer to use self service technology instead of human interaction. The pandemic's changing the face of selfservice in manufacturing, health care and ancillary industries, with a profound impact on consumer and business behavior. Despite the short-term social lockdown impact, the increase in demand for groceries, general merchandise, medical supplies, and home improvement among shoppers forced businesses to adopt self-assisted technologies for promoting social distancing and contact-free and cashless technologies.
  • The increase in automated and self-service devices, wireless connectivity, technological advancements, and remote administration are the key factors impacting the need for self-service technology. Furthermore, One of the reasons for this shift is a persistent labour shortage that affects several sectors, in particular retailers, restaurants and hotels. A number of operators cannot find sufficient staff to cope with the demand because of such a tight labour market. This meant that in order to attract workers, small and medium sized enterprises had to raise wages. This has resulted in an increase of the trend for kiosks.
  • The automatic vending machine system is another significant segment of the market. These are mostly used in retail stores or big-scale enterprises wherein the system is used for dispensing food, beverages, or any other product suitable to the system. Vending machines are expected to witness a more comprehensive implementation, owing to language barriers in countries such as Singapore and Malaysia, with a high tourism rates.
  • The growth of this market is hampered by security concerns and high costs related to the installation and maintenance of designs. The increasing cyber-attacks worldwide and vulnerabilities in the existing network result in user concerns. Given security concerns and the risk of data loss, a large number of users are now doubtful about using these systems.
  • However, the demand for vending machines is likely to fall as several retail chains temporarily closed their stores and a larger customer base moved towards online channels due to the onset of COVID-19 pandemic. For instance, according to company reports, due to the lack of business on the high street caused by the coronavirus epidemic, Arcadia Group, whose brands include Topshop and Dorothy Perkins or Miss Selfridge, could be forced to temporarily shut down some shops.

Self-Service Market Trends

Automated Teller Machine (ATM) to Witness the Growth

  • One of the main drivers for this market's growth is an increasing trend towards ATM adoption in banking sectors and elsewhere. The demand for ATMs is growing rapidly as the population grows and banking services become more widely accepted by citizens. The growth of this market is being supported by significant investments in the sector to provide reliable ATM and kiosk systems.
  • This is due to the increasing trend of automation and technological advancement. Lower operating costs and the need for development in rural areas are expected to support market growth over the coming years.
  • In order to achieve an higher profits margins and provide customers with more convenience in their payment transactions, banks continue to concentrate on lowering operational costs. As a result, they rely on automatic teller machines to perform the essential functions such as fund transfers, account balance enquiries and payment of bills.
  • Moroever, The number of ATMs under the National Financial Switch (NFS) network amounted to over 266 thousand as of June 2023. The NFS is India's largest network of ATMs with nearly 1,200 affiliated members and over 300 million transactions.
  • Moroever, In order to extend their ATM network across new geographical areas, banks are increasing the number of ATMs. In addition, the need for advanced self service technologies is growing as digitisation increases, more people adopt enterprise mobility solutions and workers are increasingly provided with timely support. In order to facilitate business operations and increase overall performance, this is expected to lead to an increase in the industry's spending on purchasing effective servers, networking technologies and storage systems.

Asia-Pacific to be the Fastest Growing Region

  • Due to the increasing adoption of self service technologies by large organisations and SMEs in order to expand their presence and provide more services, During the forecast period, Asia Pacific is projected to develop at a rapid pace. Moreover, increasing consumer purchasing power and better awareness of the country are also supporting the market like India, China or Japan.
  • According to IATA, total traffic in April 2023 in RPKs rose 45.8% compared to April 2022, with Asia-Pacific registering the highest share of 170.8% RPK. Airlines such as Vistara, Indigo and Air India introduced selfcheck kiosks to meet the growing number of passengers from their home countries. Demand for these kiosks is also expected to rise as the number of passengers increases every year.
  • In addition, the retail sector in India continues to grow and is experiencing positive sales trends recently. According to Reliance Retails, India's retailing market is growing at one of the highest rates in the world and will be worth two trillion dollars by 2032. Also, economic expansion, shifting demography, increasing disposable income, urbanization, and evolving consumer tastes and preferences thus are positively impacting the studied market.
  • Further, the onset of the COVID-19 pandemic was the demand for kiosks in food chains is expected to be increased. For instance, Westlife Development, McDonald's owns and operates restaurants in West and South India, which will open with increased security standards due to the pandemic by installing self ordering terminals for its customers.

Self-Service Industry Overview

The self-service market is highly fragmented due to increased demand for self-service in kiosks, vending machines, and ATMs. The rising demand from the consumer is making the market attractive for companies. Stiff competition among the players to cater to the people's needs with minimal cost magnifies the market. Some key players in the market are KIOSK Information Systems Inc., NCR Corporation, Zebra Technologies., Advanced Kiosks., and ProtouchUK, among others.

  • November 2023 - MTN Benin, a subsidiary of the MTN Group, has transformed its customer experience by introducing SEDCO's self-service kiosks across its four branches in collaboration with its strategic partner Quality Corporate in Benin. Advanced self service machines now provide customers with 24 hours SIM dispensing, cash in and out transactions, activation of telecom bundles at all times. In order to ensure a seamless experience at all times, customers will be able to access essential telecommunications services in their comfort.
  • August 2023 - NCR Corporation In order to provide customers with easy access and cash deposits in trusted retail outlets across the country, USD 6.6 billion asset First Bank has joined NCR's Allpoint Network. NCR also enabled First Bank to bring more selfservice options to First Bank's customers, the bank is upgrading its branches by adding almost 200 interactive teller machines operated byNCR Interactive Teller Machines.
  • June 2023 - Retail technology provider 365 Retail Markets announced the launch of MM6 for Markets, its latest kiosk designed to enhance the self-service consumer experience. The countertop kiosk features a 22-inch touchscreen and diverse payment options, making it the right fit for customers in high-touch, high-traffic micro-market locations.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Deliverables
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Industry Value Chain Analysis

5 Market DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Growing emphasis on ensuring customer satisfaction to drive demand in the Retail & Food sector
    • 5.1.2 High investments in the infrastructure developments (new & refurbishments) and smart city initiatives
    • 5.1.3 Technological investments to enable greater support for the differently abled populace & new users
  • 5.2 Market Restraints
    • 5.2.1 Cost and maintenance remains a key consideration

6 MAJOR TECHNOLOGICAL DEVELOPMENTS

  • 6.1 Evolution of Self-Service Kiosks
  • 6.2 Key technological & design developments Barrier-Free Kiosks(Major working groups & standard agencies lending support in Europe & the US) | major features provided by the key self-service kiosk manufacturers
  • 6.3 Major case studies & use-cases related to Self-Service Kiosks(McDonalds, Wendys, etc.) | Key end-user surveys cited by major vendors

7 MARKET SEGMENTATION

  • 7.1 Type
    • 7.1.1 Kiosk
    • 7.1.2 ATM
    • 7.1.3 Vending Machine
  • 7.2 End-user
    • 7.2.1 BFSI
    • 7.2.2 Retail & Fast Food Chain
    • 7.2.3 Hospitality
    • 7.2.4 Healthcare
    • 7.2.5 Travel & Transportation
    • 7.2.6 Other End-users
  • 7.3 Geography
    • 7.3.1 North America
    • 7.3.2 Europe
    • 7.3.3 Asia-Pacific
    • 7.3.4 South America
    • 7.3.5 Middle East and Africa

8 COMPETITIVE LANDSCAPE

  • 8.1 Company Profiles
    • 8.1.1 NCR Corporation
    • 8.1.2 HESS Cash systems GmbH & Co.
    • 8.1.3 Crane Co. (USA)
    • 8.1.4 Fujitsu Ltd.
    • 8.1.5 Advanced Kiosks
    • 8.1.6 Zebra Technologies
    • 8.1.7 Frank Mayer & Associates, Inc.
    • 8.1.8 Advantech Co. Limited
    • 8.1.9 Diebold Nixdorf
    • 8.1.10 IER Group
    • 8.1.11 ProtouchUK
    • 8.1.12 SEDCO
    • 8.1.13 Azkoyen Group
    • 8.1.14 Embross
    • 8.1.15 MaasInternationalEuropeB.V

9 INVESTMENT ANALYSIS

10 FUTURE OF THE MARKET