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市場調查報告書
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1644273

雲端 POS（銷售點） -市場佔有率分析、產業趨勢與統計、成長預測（2025-2030 年）

Cloud Point of Sale (PoS) - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

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簡介目錄

預測期內，雲端 POS 市場預計將實現 24.2% 的複合年成長率

雲端銷售點 (POS)-市場-IMG1

關鍵亮點

  • 雲端 POS（銷售點）是一種基於網路的解決方案，可讓您透過網路處理付款。該系統將交易處理資料儲存在雲端。透過網路隨時隨地存取的能力有助於使該解決方案更加普及。電子商務和無現金交易在零售和消費品行業的日益普及是推動市場成長的關鍵因素。
  • 雲端 POS 系統在零售和電子商務行業中發展勢頭強勁，以提供更好的客戶服務。對多通路銷售的日益重視，加上行動化趨勢，預計將推動雲端 POS 市場的擴張。
  • 業務流程最佳化、電子商務全球化以及無現金交易的增加等某些因素正在推動零售、娛樂和酒店等行業採用自動化的速度。 POS 系統正在推動零售業自動化的發展。低初始成本、資料安全、靈活性和可擴展性等優勢日益增強，正在推動市場對雲端 POS 終端的需求。
  • 由於零售、旅遊和醫療保健等行業的需求激增，先進技術正在蓬勃發展。對自動化、人工智慧、資料分析和改進客戶服務的不斷成長的需求正在對雲端 POS 行業產生積極影響。在當前情況下，物聯網在轉變 POS 生態系統、推動更多網際網路連接設備方面發揮關鍵作用，並直接影響全球雲端 POS 市場。預計基礎設施的持續發展和雲端技術的進步將極大地推動市場的發展。
  • 雲端 POS 市場的主要企業正致力於改進他們的解決方案並建立策略夥伴關係關係，以增強他們在全球的能力和影響力。 2022 年 6 月，Lightspeed Commerce Inc. 宣布推出全新的 Lightspeed B2B 平台，該公司是一家面向全球商家的商務平台，致力於簡化、擴展和創造卓越的客戶體驗。該平台目前對北美的時尚、戶外和體育零售商開放，並計劃在未來幾個月內擴展到其他垂直領域和功能。隨著這項突破性新解決方案的推出，全球數以千計的領先品牌和零售商現在可以使用尖端的供應商網路工具，將 B2B 訂單直接送達銷售點。
  • 新冠疫情加速了從現金支付轉向數位和非接觸式付款方式的轉變。因此，現在可以利用電子商務和其他網際網路服務等新的收益來源。

雲端 POS 市場趨勢

零售業預計將佔很大佔有率

  • 零售業擴大採用先進的數位技術來提高店內效率，從而推動了對雲端 POS 服務的需求。該系統將使商店經理能夠遠端監控各種業務活動。
  • 市場的主要企業正在採用新技術並推出新的雲端基礎的POS 服務。 2022 年 5 月，企業技術供應商 NCR Corporation 宣布推出 NCR Aloha Cloud，這是一款雲端基礎的銷售點 (POS) 解決方案，提供強大的功能，並以業界領先的 Aloha 品牌進入市場。
  • 全球各地的零售商都在應對新冠疫情以及由此引發的勞動力短缺、供應鏈問題和客戶期望的提高。 2022 年 1 月，NCR 公司與 Google Cloud 聯手，將這些障礙轉化為機會。透過策略夥伴關係關係，NCR 和 Google Cloud 推出了額外的平台和雲端功能，包括 AI 和機器學習解決方案。此次夥伴關係為零售商提供了一流的工具和無與倫比的靈活性，以提供卓越的店內顧客體驗。
  • 由於全球行動模式和對多通路銷售的日益重視，行動 POS 系統越來越受歡迎。由於需要同步銷售和庫存、改善客戶體驗和客戶維繫，無現金交易技術的出現導致雲端 POS 的採用率增加。
  • 線上食品配送應用程式的日益使用預計將推動雲端 POS 市場的擴張。餐廳老闆正在採用雲端基礎的解決方案在單一平台上管理各種訂購、交易和交付細節。這些解決方案提供了有關您的業務的寶貴資訊。
  • 銷售報告、庫存管理、財務管理和客戶分析等雲端 POS 功能可協助企業克服客戶維繫挑戰。因此，客戶維繫的需求和日益激烈的行業競爭正在推動POS終端的成長。此外，由於 POS 供應商在遠端、安全的位置管理資料，因此雲端 POS 消除了資料儲存、安全性問題和軟體維護問題。

預計北美將佔據主要佔有率

  • 美國在北美POS終端產業佔據主導地位。全國各地的商店已經使用各種 POS 終端多年，使用新技術替換它們的需求日益成長。北美的硬體銷售、數位 POS、雲端訂閱和 mPOS 交易正在成長，產品包括整合付款終端的未來派手持平板電腦和時尚的一體化設備。
  • 全部區域的付款方式正在按照更新趨勢不斷改進。 2020年，信用卡是北美最常用的POS付款方式，佔所有POS付款的38.60％。預計到 2024 年，它仍將是北美最受歡迎的 POS付款方式，佔所有 POS 支付的 38.40%。付款到 2023 年，數位和行動錢包付款將佔 POS付款的 15.5%，這反映了全球數位錢包付款的趨勢。
  • 對最新觸控螢幕硬體、全功能雲端 POS 軟體的需求以及中小型商家的高需求正在改變該地區的 POS 市場。
  • 隨著雲端基礎的應用程式的興起，預計未來將取代機器駐留程序，像 POS-n-go 這樣強大、可靠且經過驗證的混合多功能可配置 POS 系統將滿足北美各地中小型商家和餐廳的業務需求。北美大多數便利商店都依賴 NCR 的銷售點硬體和軟體。
  • 該地區的主要企業正在建立戰略夥伴關係關係，以提高其市場知名度並保持競爭力。
  • 例如，2021年10月，消費金融公司Synchrony擴大了與付款和金融服務技術解決方案供應商Fiserv, Inc.的策略合作夥伴關係。這使得小型企業能夠使用 Fiserv 的 Clover POS 和業務管理平台來存取 Synchrony 的產品和服務並接受自有品牌卡片付款。這也為消費者的購買提供了更多的自由和選擇。隨著 Synchrony 的功能和產品在 Clover App Marketplace 上線，Synchrony 商家現在可以吸引更多消費者，並透過各種借貸服務創造更多收益。

雲端 POS（銷售點）產業概覽

雲端POS（銷售點）市場高度細分，眾多參與企業佔據了近一半的市場佔有率。 Square, Inc.、Intuit, Inc.、Shopify, Inc.、Vend Limited 和 Lightspeed POS Inc. 是該市場的一些主要企業。這些參與企業正大力投資研發活動，以將創新的付款技術推向市場。

2021 年 10 月，現金技術解決方案供應商 Glory Global Solutions 宣布與 HRS Hospitality &Retail Systems 合作，提供完整的即插即用整合。此次整合是在 CASHINFINITY 銷售點現金循環解決方案和領先的雲端 POS 平台 Oracle MICROS Simphony 軟體之間實現的。 HRS Hospitality &Retail Systems 是 Oracle 的合作夥伴，也是該公司最大的全球飯店合作夥伴，為全球超過 9,500 家飯店、餐飲和零售客戶提供 IT 解決方案。

2021 年 6 月，Ascent360 推出了其 Lightspeed 互聯應用程式商店，讓 POS 和電子商務資料變得生動有趣。這些技術的結合使企業能夠吸收關鍵的消費者資料、細分客戶並提供個人化的全通路通訊，從而實現更好的參與度和客戶維繫。

其他福利

  • Excel 格式的市場預測 (ME) 表
  • 3 個月的分析師支持

目錄

第 1 章 簡介

  • 研究假設和市場定義
  • 研究範圍

第2章調查方法

第3章執行摘要

第4章 市場動態

  • 市場概況
  • 產業價值鏈分析
  • 產業吸引力-波特五力分析
    • 供應商的議價能力
    • 買家的議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭對手之間的競爭
  • 市場促進因素
    • 無現金交易增加
    • 提高業務敏捷性和靈活性
  • 市場限制
    • 缺乏基礎設施且高度依賴舊有系統
  • 評估新冠肺炎對市場的影響

第5章 市場區隔

  • 按組件
    • 硬體
    • 軟體與服務
  • 按類型
    • 固定 POS
    • 行動 POS
  • 按最終用戶產業
    • 娛樂
    • 飯店業
    • 醫療
    • 零售
    • 其他
  • 按地區
    • 北美洲
    • 歐洲
    • 亞太地區
    • 拉丁美洲
    • 中東和非洲

第6章 競爭格局

  • 公司簡介
    • Block, Inc.
    • Intuit Inc.
    • Shopify Inc.
    • Lightspeed POS Inc.
    • Clover Network, Inc.
    • Vend Limited
    • Toshiba Global Commerce Solutions
    • Seiko Epson Corp.
    • Samsung Electronics Co. Ltd
    • Micros Retail Systems Inc.（Oracle）
    • Hewlett Packard Enterprise
    • Panasonic Corporation
    • NEC Corporation
    • Casio Computer Co. Ltd
    • NCR Corporation
    • Dell Corporation

第7章投資分析

第8章 市場機會與未來趨勢

簡介目錄
Product Code: 70467

The Cloud Point of Sale Market is expected to register a CAGR of 24.2% during the forecast period.

Cloud Point of Sale (PoS) - Market - IMG1

Key Highlights

  • The cloud point of sale (PoS) is a web-based solution that allows the processing of payments via the internet. This system stores transaction processing data in the cloud. The solution's capability to access it anytime and anywhere through the internet drives its adoption. The increasing prevalence of e-commerce and cashless transactions in the retail and consumer goods industries is a key factor driving the market's growth.
  • Because of better customer service delivery, the cloud PoS system is gaining momentum in the retail and e-commerce industries. The increased emphasis on multi-channel selling, combined with mobility trends, is expected to drive the expansion of the cloud PoS market.
  • Certain factors, such as increased emphasis on business process optimization, globalization of e-commerce, and growth in cashless transactions, drive the rate of automation adoption in retail, entertainment, hospitality, and other such industries. PoS systems are driving the growth in automation in the retail sector. Increased benefits, such as cheaper upfront costs, data security, flexibility, and scalability, drive the market demand for cloud PoS terminals.
  • Because of the spike in demand in various industries, such as retail, travel and tourism, and healthcare, advanced technology is shooting up. The growing demand for automation, artificial learning, data analysis, and improved customer service is positively influencing the cloud PoS industry. In the current scenario, IoT plays a vital role in revolutionizing the PoS ecosystem, which is being pushed by more internet-connected devices, directly impacting the worldwide cloud PoS market. Continuous infrastructure development and cloud technology advancements are projected to drive the market considerably.
  • The prominent players in the cloud PoS market are focusing on improving their solutions and involving themselves in strategic partnerships to increase their global capability and footprint. In June 2022, Lightspeed Commerce Inc., a commerce platform for merchants worldwide to simplify, scale, and create exceptional customer experiences, announced the launch of the new Lightspeed B2B platform. The platform was to serve North American fashion, outdoor, and sports retailers, with additional vertical and feature availability in the coming months. With the debut of this game-changing new solution, thousands of the world's finest brands and retailers were able to access a cutting-edge supplier network tool that combined B2B orders straight into the PoS.
  • The COVID-19 pandemic accelerated the switch from cash-based to digital and contactless payment options. As a result, new revenue streams, such as e-commerce and other internet services, are now available for utilization.

Cloud Point of Sale (PoS) Market Trends

Retail Segment is Expected to Hold Major Share

  • The retail sector's growing adoption of advanced digital technology to improve store efficiency will drive demand for cloud PoS services. The system enables store administrations to monitor a variety of operational activities remotely.
  • The significant players in the market are adopting new technologies and launching new cloud-based PoS services. In May 2022, NCR Corporation, an enterprise technology supplier, unveiled NCR Aloha Cloud, a cloud-based point of sale (POS) solution that provided robust capabilities to come to market under the industry-leading Aloha brand.
  • Retailers worldwide dealt with COVID-19 and consequent labor shortages, supply chain concerns, and increased customer expectations. In January 2022, NCR Corporation and Google Cloud collaborated to help turn these obstacles into opportunities. With their strategic partnership, NCR and Google Cloud introduced additional platforms and cloud capabilities, including AI and machine-learning solutions. The partnership provided retailers with best-in-class tools and unparalleled flexibility to deliver exceptional in-store customer experiences.
  • Mobile POS systems are gaining traction due to global mobility patterns and a growing emphasis on multichannel selling. With the emergence of cashless transactional technology, the adoption rate of cloud PoS has increased due to the requirement for sales and inventory synchronization, improved customer experience, and retention.
  • The increasing use of online food delivery apps will drive the expansion of the cloud PoS market. Restaurant operators are implementing cloud-based solutions to manage various orders, transactions, and delivery details from a single platform. These solutions provide helpful information regarding their business.
  • Cloud PoS capabilities, such as sales reporting, inventory management, financial management, and customer analytics, help firms overcome client retention challenges. Thus, the demand for client retention and the expansion of industry competition drive the growth of PoS terminals. Furthermore, because the PoS provider manages the data at a remote and secure location, Cloud PoS eliminates data storage, security difficulties, and software maintenance issues.

North America is Expected to Hold Major Share

  • The United States dominates the PoS terminal industry in North America. For many years, various PoS terminals have been used in outlets around the country, increasing the demand for replacement with new technology. Hardware sales, digital PoS, cloud subscriptions, and mPoS transactions are on the rise in North America, with anything from futuristic hand-held tablets with payment terminals to sleek all-in-one equipment.
  • The payment methods across the region are improving with the updating trends. In 2020, credit cards were North America's most commonly used Point of Sale payment method, accounting for 38.60% of all PoS payments. It is also expected to be the most popular PoS payment option in North America in 2024, accounting for 38.40% of payments. Digital and mobile wallet payments are expected to account for 15.5% of PoS payments by 2023, mirroring a global trend toward digital wallet payments.
  • There is a considerable need for modern touchscreen hardware, fully loaded Cloud PoS software, and small and medium-sized merchant demand, resulting in a significant transformation in the region's PoS market.
  • With cloud-based apps on the rise, which are expected to replace machine resident programs in the future, robustly reliable and proven hybrid multi-function configurable PoS systems, like PoS-n-go, will meet the business needs of small and medium-sized merchants and restaurants across North America. Most of the convenience retailers in North America depend on NCR PoS hardware and software.
  • The key players across the region are involved in strategic partnerships to increase their visibility and remain competitive in the market.
  • For instance, in October 2021, Synchrony, a consumer finance company, expanded its strategic alliance with Fiserv, Inc., a payment and financial services technology solutions supplier. This enabled small companies to access Synchrony goods and services and accept private label credit card payments using Fiserv's Clover Point of Sale and business management platform. It also provided more freedom and choices in consumer purchases. The Clover App market's availability of Synchrony's capabilities and products assisted Synchrony's merchants in attracting more consumers and driving more revenue through a diverse array of financing offerings.

Cloud Point of Sale (PoS) Industry Overview

The Cloud Point of Sale (PoS) market is highly fragmented, with a large number of players occupying almost half the market share. Square, Inc., Intuit, Inc., Shopify, Inc., Vend Limited, and Lightspeed POS Inc. are some major players in the market. These players are investing large amounts of money in R&D activities to introduce innovative payment technologies in the market.

In October 2021, Glory Global Solutions, a provider of cash technology solutions, announced a collaboration with HRS Hospitality & Retail Systems to provide a complete plug-and-play integration. The integration was delivered between CASHINFINITY Point of Sale Cash Recycling Solutions and Oracle MICROS Simphony Software, a significant cloud PoS platform. HRS Hospitality & Retail Systems is an Oracle Partner and the company's largest global hotel partner, delivering IT solutions to over 9500 hospitality, food and beverage, and retail customers worldwide.

In June 2021, Ascent360 announced an app store connected with Lightspeed to bring PoS and e-commerce data to life. Because of the combined power of these technologies, businesses were able to absorb critical consumer data, segment customers, and provide personalized omnichannel communications to engage better and retain customers.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions And Market Definition
  • 1.2 Scope Of The Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Industry Value Chain Analysis
  • 4.3 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.3.1 Bargaining Power of Suppliers
    • 4.3.2 Bargaining Power of Buyers
    • 4.3.3 Threat of New Entrants
    • 4.3.4 Threat of Substitutes
    • 4.3.5 Intensity of Competitive Rivalry
  • 4.4 Market Drivers
    • 4.4.1 Increasing Cashless Transaction
    • 4.4.2 Increased Business Mobility and Flexibility
  • 4.5 Market Restraints
    • 4.5.1 Lack of Infrastructure and High Dependence on Legacy Systems
  • 4.6 Assessment Of The Impact Of Covid-19 On The Market

5 MARKET SEGMENTATION

  • 5.1 By Component
    • 5.1.1 Hardware
    • 5.1.2 Software & Services
  • 5.2 By Type
    • 5.2.1 Fixed Point of Sale
    • 5.2.2 Mobile Point of Sale
  • 5.3 By End-user Industry
    • 5.3.1 Entertainment
    • 5.3.2 Hospitality
    • 5.3.3 Healthcare
    • 5.3.4 Retail
    • 5.3.5 Other End-user Industries
  • 5.4 By Geography
    • 5.4.1 North America
    • 5.4.2 Europe
    • 5.4.3 Asia-Pacific
    • 5.4.4 Latin America
    • 5.4.5 Middle East and Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 Block, Inc.
    • 6.1.2 Intuit Inc.
    • 6.1.3 Shopify Inc.
    • 6.1.4 Lightspeed POS Inc.
    • 6.1.5 Clover Network, Inc.
    • 6.1.6 Vend Limited
    • 6.1.7 Toshiba Global Commerce Solutions
    • 6.1.8 Seiko Epson Corp.
    • 6.1.9 Samsung Electronics Co. Ltd
    • 6.1.10 Micros Retail Systems Inc. (Oracle)
    • 6.1.11 Hewlett Packard Enterprise
    • 6.1.12 Panasonic Corporation
    • 6.1.13 NEC Corporation
    • 6.1.14 Casio Computer Co. Ltd
    • 6.1.15 NCR Corporation
    • 6.1.16 Dell Corporation

7 INVESTMENT ANALYSIS

8 MARKET OPPORTUNITIES AND FUTURE TRENDS