印度線上支付應用市場評估：依解決方案、支付模式、地點、公司規模、最終用途和地區劃分的機會和預測（2018-2032）

印度線上支付應用程式市場的推動因素包括電子商務和行動商務產業線上交易的增加、智慧型手機和網路普及率的快速上升、基於人工智慧的支付應用程式的採用以及易於訪問的支付應用程序。線上支付是各方透過數位平台和技術以電子方式進行的，而不是現金或傳統的銀行程序。金融交易過程涉及使用行動裝置、互聯網和其他電子系統來安全有效地進行貨幣交易。信用卡和金融卡交易、網路銀行轉帳、行動錢包和加密貨幣等新技術是常見的數位支付方式。

根據NIC的數據，到2023年底，UPI的總交易量將達到837.5億。近場交易和主機卡模擬等非接觸式支付技術可確保快速交易並減少客戶排隊。行動錢包的激增是在線支付行業成長的最重要貢獻者。

線上支付交易的增加推動市場成長：

隨著世界各地的政府機構鼓勵數位交易，支付網關等卡片支付平台正在開發中。當使用信用卡、金融卡或簽帳卡在商家網站上進行付款時，支付網關用作交易授權機構。智慧型手機、平板電腦和其他網路設備的日益普及正在推動行動商務市場的發展。行動商務透過消除使用者和其他中介機構的實際存在來降低管理成本並提高交易效率。無線和行動技術的進步可能會增加預測期內的交易數量。印度儲備銀行 (RBI) 的數據顯示，印度零售線上支付額已從 2012-13 年的 162 兆增長到 2023-24 年的超過 14,726 兆。對線上支付的信任是基於透明度、易用性和安全性。

本報告調查了印度的線上支付應用市場，提供了市場的定義和概述、市場規模的趨勢和預測、各個細分市場和地區的詳細分析、行業結構以及影響市場成長的因素。研究、競爭格局、領導公司簡介等等。

目錄

第一章研究方法

第 2 章專案範圍與定義

第 3 章執行摘要

第 4 章顧客回饋

• 人口統計
• 市場認知度與產品訊息
• 品牌知名度與忠誠度
• 做出購買決定時考慮的因素
• 網路上支付的目的
• 線上支付的頻率
• 使用的媒體
• 客戶支持

第五章印度線上支付應用市場展望

• 市場規模/預測
• 依解決方案
  • 應用程式接口
  • 支付網關
  • 付款處理
  • 其他
• 依付款方式
  • 銀行卡
  • 數位貨幣
  • 數位錢包
  • 網路銀行
  • 銷售點
  • 其他
• 地點
  • 距離
  • 遠端
• 依公司規模
  • 大型公司
  • 中小企業
• 依最終用途
  • BFSI
  • 醫療保健
  • IT/通信
  • 媒體/娛樂
  • 零售/電子商務
  • 其他
• 依地區
  • 北
  • 南部
  • 東方
  • 西部/中部地區
• 市佔率：依公司劃分，2024 年

第 6 章市場地圖，2024 年

• 依解決方案
• 依付款方式
• 依地點
• 依公司規模
• 依最終用途
• 依地區

第七章宏觀環境與產業結構

• 需求與供給分析
• 監理框架
• 價值鏈分析
• PESTEL 分析
• 波特五力分析

第 8 章市場動態

• 生長促進因素
• 生長抑制因子（問題/限制）

第九章主要公司狀況

• 前 5 名市場領導者的競爭矩陣
• 前 5 位市場領導者的市場收入分析
• 併購/合資企業（如果適用）
• SWOT 分析（5 家參與公司）
• 專利分析（如果適用）

第10章線上支付應用成長分析

第 11 章案例研究

第十二章主要公司展望

• One97 Communications (Paytm)
• PhonePe Private Limited
• Amazon Pay (India) Private Limited
• MobiKwik Systems Limited
• Freecharge Payment Technologies Private Limited
• National Payments Corporation of India (Bhim)
• Dreamplug Technologies Private Limited (CRED)
• ICICI Bank Limited (ICICI Pockets)
• State Bank of India (Yono SBI)
• HDFC Bank Limited (HDFC PayZapp)

第 13 章策略建議

第14章關於我們公司/免責聲明

India online payment apps market is growing due to factors such as increasing online transactions in e-commerce and m-commerce industry, a surge in penetration of smartphones and the Internet, and easily accessible payment apps along with the adoption of AI-based applications for payments. Online payments are made electronically among parties through digital platforms or technologies rather than cash or conventional banking procedures. The process of financial transactions uses mobile devices, the internet, and other electronic systems to trade money safely and effectively. Credit and debit card transactions, online bank transfers, mobile wallets, and new technologies, such as cryptocurrencies, are the means of common digital payment methods.

Online payment systems have become an integral part of modern economies as they offer users accessibility, speed, and ease everywhere. They have completely changed how individuals and businesses perform financial transactions by simplifying the process of transferring money, making purchases, and remotely managing accounts.

According to the NIC, at the end of 2023, UPI's total transaction volume stands at 83.75 billion. Contactless payment technologies such as near-field transactions and host card emulation ensure quick transactions and it leads to a reduction in customer queues. Mobile wallet proliferation is one of the most significant contributors to the growth of the online payment industry.

Increase in Online Payment Transactions Leads to Growth in the Market

Government organizations across the globe are encouraging digital transactions, which has led to the development of card payment platforms such as payment gateways. Payment gateways are used as a transactional authority while paying on any merchant website via credit cards, debit cards, and charge cards. The increase in the use of smartphones, tablets, and other Internet-enabled devices is fueling the M-commerce market. M-commerce reduces overhead costs and increases transactional efficiency by extinguishing the user's physical presence and other intermediaries. Advancements in wireless and mobile technologies will increase the number of transactions over the forecast period. As per RBI, retail online payments in India grew from 162 crore transactions in FY2012-13 to over 14,726 crore transactions in FY2023-FY24. Trust in online payments is based on transparency, ease of use, and security.

Smartphones and High-Speed Internet Usage Boosts the Market

The rate of adoption of smartphones in India has significantly increased in the past few years. The proliferation of 4G and 5G connectivity has enabled customers to have hassle-free access to conduct payments through smartphones. Moreover, comprehensive growth in the distribution network of smartphone companies has made smartphone devices easily available for end-users. For instance, Samsung and MI are major mobile phone brands in rural India, owing to their pan-India distribution channel, making online payments accessible to the rural population via their mobile phones.

The growing internet penetration in India reached a new milestone of 800 million as total active internet users reached 820 million 2023, that is, more than 55% of Indians used the internet last year. Internet penetration has grown across the nation at a modest 8% YoY. Furthermore, the increase in the use of smartphones and the expansion in faster connectivity have enabled retailers and customers to receive and make payments through their smartphones, which is propelling the growth of the online payment industry.

South Region Dominates the Market

As per regional segmentation, the South has shown a rapid growth in the use of online payment transactions and applications. According to MyGov data, India is the country with the highest number of digital transactions. This expansion in the market is due to the ease of access and reliability of payment apps for individuals and institutions. Also, the government is taking initiatives to make India digital and convert it into a cashless economy.

UPI transactions at retail stores in rural and semi-urban India rose 118 percent in 2023. The UPI transactions include banking and financial services, and digital services like utility payment, cash collection, credit, insurance, and many more indicating a significant behavioral shift among consumers in these regions towards aid to digital methods for their banking and lifestyle needs. The government of India has introduced several policies and initiatives such as Unified Payments Interface (UPI) and Bharat Interface for Money (BHIM) app, to make digital payments more accessible and convenient.

Online Payment Becomes an Indian Trend

Online payments market by mode of payment, includes digital wallets, credit cards, debit cards, online banking, and others. Digital wallets are regularly used for digital payments. They offer a convenient and secure way to make transactions online and through mobile devices and store payment information. They provide an efficient and standardized transaction process for digital payments by storing consumers' debit and credit cards. Credit card companies apply several security measures to safeguard against fraudulent and unauthorized transactions, offering supplementary security features like two-factor authentication, fraud alerts, and real-time transaction monitoring.

Digital wallets are directly linked to cards, but they pose an indirect threat to card payments as they can be linked to users' accounts, enabling A2A and P2P transfers by real-time payment (RTP) or even blockchain systems for back-end processing. It can make payment transactions more reliable and cost-effective for merchants, as they would reduce transaction fees compared to card scheme providers.

BFSI to Dominate the Market

The Banking, Financial Services, and Insurance segment dominates the online payment apps market and has the largest revenue share. With the advent of digitization, banks have opted for the virtual transaction system due to the several advantages it offers, like increased efficacy of the delivery of products and services, wider access of customers, improved quality of services, reduced operational and transactional costs, and increased financial inclusion. The launch of UPI 123PAY by the RBI governor has provided users to make digital transactions through UPI in assisted voice mode, enhancing digital transactions and financial inclusion in rural areas.

The utilization of digital payments in the healthcare sector is increasing due to fast payment processes, reduction in administrative expenses, and improved patient satisfaction. It is convenient for customers and helps businesses to reduce administrative costs. Contactless payment methods such as Near Field Communication (NFC) and Quick Response (QR) codes are becoming more popular in the hospitality industry.

Future Market Scenario (2025 - 2032F)

India has witnessed one of the most remarkable digital revolutions. Adoption of innovative platforms has led to tremendous growth such as UPI which has streamlined financial access for millions. Voice payments and the digital rupee are two emerging technologies that are expected to acquire popularity in forecast period. Launched in 2022, the Digital Rupee issued by the Reserved Bank of India is a sovereign currency that has the benefit of liquidity, settlement finality, and integrity.

Partnerships with merchants, banks, and other fintech companies will expand wallets and defend market share. UPI has been a mediator of the 'Bharat Bill Payment System (BBPS), which links payment services with utility providers.

Key Players Landscape and Outlook

India online payment apps market is moderately competitive due to the presence of multiple players. These players in the market are adopting strategies such as product innovation, mergers, and acquisitions to expand their product portfolio, geographic reach, and competition in the market.

NPCI recently launched, Hello! UPI which is based on human-machine participation and is fostered by AI-enabled transactions. It allows users to give voice commands to transfer funds and input UPI PIN through UPI app, telecom calls, and IoT devices in Hindi and English and is soon going to be rolled in other Indian languages as well. It is especially beneficial for senior citizens, digitally illiterate, or visually impaired people.

Table of Contents

1.Research Methodology

2.Project Scope & Definitions

3.Executive Summary

4.Voice of Customer

• 4.1.Demographics (Age/Cohort Analysis - Baby Boomers and GenX, Millennials, Gen Z; Gender; Income - Low, Mid and High; Geography; Nationality; etc.)
• 4.2.Market Awareness and Product Information
• 4.3.Brand Awareness and Loyalty
• 4.4.Factors Considered in Purchase Decision
  • 4.4.1.Payment Mode
  • 4.4.2.Payment Gateway
  • 4.4.3.Service
  • 4.4.4.Ease of Access
  • 4.4.5.Security
  • 4.4.6.Promotional Offers & Discounts
• 4.5.Purpose of Online Payment
• 4.6.Frequency of Online Payment
• 4.7.Medium of Usage
• 4.8.Customer Support

5.India Online Payment Apps Market Outlook, FY2018-FY2032F

• 5.1.Market Size & Forecast
  • 5.1.1.By Value
• 5.2.By Solution
  • 5.2.1.Application Program Interface
  • 5.2.2.Payment Gateway
  • 5.2.3.Payment Processing
  • 5.2.4.Others
• 5.3.By Payment Mode
  • 5.3.1.Bank Cards
  • 5.3.2.Digital Currencies
  • 5.3.3.Digital Wallets
  • 5.3.4.Net Banking
  • 5.3.5.Point of Sales
  • 5.3.6.Others
• 5.4.By Location
  • 5.4.1.Proximity
  • 5.4.2.Remote
• 5.5.By Enterprise Size
  • 5.5.1.Large Enterprises
  • 5.5.2.Small and Medium Enterprises
• 5.6.By End-use
  • 5.6.1.BFSI
  • 5.6.2.Healthcare
  • 5.6.3.IT and Telecom
  • 5.6.4.Media and Entertainment
  • 5.6.5.Retail and E-Commerce
  • 5.6.6.Others
• 5.7.By Region
  • 5.7.1.North
  • 5.7.2.South
  • 5.7.3.East
  • 5.7.4.West and Central
• 5.8.By Company Market Share (%), FY2024

6.Market Mapping, FY2024

• 6.1.By Solution
• 6.2.By Payment Mode
• 6.3.By Location
• 6.4.By Enterprise Size
• 6.5.By End-use
• 6.6.By Region

7.Macro Environment and Industry Structure

• 7.1.Supply Demand Analysis
• 7.2.Regulatory Framework
  • 7.2.1.Reserve Bank of India Policies
  • 7.2.2.Government Initiatives and Policies
• 7.3.Value Chain Analysis
• 7.4.PESTEL Analysis
  • 7.4.1.Political Factors
  • 7.4.2.Economic System
  • 7.4.3.Social Implications
  • 7.4.4.Technological Advancements
  • 7.4.5.Environmental Impacts
  • 7.4.6.Legal Compliances and Regulatory Policies (Statutory Bodies Included)
• 7.5.Porter's Five Forces Analysis
  • 7.5.1.Supplier Power
  • 7.5.2.Buyer Power
  • 7.5.3.Substitution Threat
  • 7.5.4.Threat from New Entrant
  • 7.5.5.Competitive Rivalry

8.Market Dynamics

• 8.1.Growth Drivers
• 8.2.Growth Inhibitors (Challenges and Restraints)

9.Key Players Landscape

• 9.1.Competition Matrix of Top Five Market Leaders
• 9.2.Market Revenue Analysis of Top Five Market Leaders (in %, FY2024)
• 9.3.Mergers and Acquisitions/Joint Ventures (If Applicable)
• 9.4.SWOT Analysis (For Five Market Players)
• 9.5.Patent Analysis (If Applicable)

10.Online Payment App Growth Analysis

11.Case Studies

12.Key Players Outlook

• 12.1.One97 Communications (Paytm)
  • 12.1.1.Company Details
  • 12.1.2.Key Management Personnel
  • 12.1.3.Products & Services
  • 12.1.4.Financials (As reported)
  • 12.1.5.Key Market Focus & Geographical Presence
  • 12.1.6.Recent Developments
• 12.2.PhonePe Private Limited
• 12.3.Amazon Pay (India) Private Limited
• 12.4.MobiKwik Systems Limited
• 12.5.Freecharge Payment Technologies Private Limited
• 12.6.National Payments Corporation of India (Bhim)
• 12.7.Dreamplug Technologies Private Limited (CRED)
• 12.8.ICICI Bank Limited (ICICI Pockets)
• 12.9.State Bank of India (Yono SBI)
• 12.10.HDFC Bank Limited (HDFC PayZapp)

Companies mentioned above DO NOT hold any order as per market share and can be changed as per information available during research work

13.Strategic Recommendations

14.About Us & Disclaimer

List of Tables

• Table 1. Pricing Analysis of Products from Key Players
• Table 2. Competition Matrix of Top 5 Market Leaders
• Table 3. Mergers & Acquisitions/ Joint Ventures (If Applicable)
• Table 4. About Us - Regions and Countries Where We Have Executed Client Projects

List of Figures

• Figure 1.India Online Payment Apps Market, By Value, In USD Billion, FY2018-FY2032F
• Figure 2.India Online Payment Apps Market Share (%), By Solution, FY2018-FY2032F
• Figure 3.India Online Payment Apps Market Share (%), By Payment Mode, FY2018-FY2032F
• Figure 4.India Online Payment Apps Market Share (%), By Location, FY2018-FY2032F
• Figure 5.India Online Payment Apps Market Share (%), By Enterprise Size, FY2018-FY2032F
• Figure 6.India Online Payment Apps Market Share (%), By End-use, FY2018-FY2032F
• Figure 7.India Online Payment Apps Market Share (%), By Region, FY2018-FY2032F
• Figure 8.By Solution Map-Market Size (USD Billion) & Growth Rate (%), FY2024
• Figure 9.By Payment Mode Map-Market Size (USD Billion) & Growth Rate (%), FY2024
• Figure 10.By Location Map-Market Size (USD Billion) & Growth Rate (%), FY2024
• Figure 11.By Enterprise Size Map-Market Size (USD Billion) & Growth Rate (%), FY2024
• Figure 12.By End-use Map-Market Size (USD Billion) & Growth Rate (%), FY2024
• Figure 13.By Region Map-Market Size (USD Billion) & Growth Rate (%), FY2024