印度零售銀行全球市場評估：按服務、類型、最終用戶、地區、機會、預測，2018-2032 年

印度零售銀行市場規模預計將從2025年的10億美元成長到2032年的2,733.8億美元，預測期內複合年增長率為158.99%。市場驅動因素包括城市化、可支配收入增加、技術進步以及政府為改善金融服務的取得和使用所做的努力。由於不斷變化的消費者偏好、經濟趨勢和監管發展，印度零售銀行市場呈現成長趨勢。

印度零售銀行市場是指印度金融業直接向個人消費者和中小企業提供各種銀行服務的部門。我們提供各種金融產品和服務，以滿足客戶的個人和企業銀行需求。這些服務包括儲蓄帳戶、支票帳戶、貸款、抵押貸款、信用卡、金融卡、個人財務管理以及提供網路銀行和行動銀行應用程式等電子銀行選項。

在智慧型手機和行動網路普及的推動下，印度零售銀行市場正在快速成長。許多消費者，尤其是千禧世代和 Z 世代，正在尋求一種無摩擦、數位優先的銀行體驗，透過智慧型手機為他們帶來便利。

該報告研究了印度零售銀行市場，並提供了市場概況，包括按服務、類型、最終用戶、地區和市場參與者概況劃分的趨勢。

目錄

第1章 專案範圍與定義

第2章 研究方法

第3章 執行摘要

第4章 客戶回饋

第5章 2018-2032 印度零售銀行市場展望

• 市場規模分析與預測
• 市佔率分析及預測
• 2024 年市場地圖分析
  • 按服務
  • 按類型
  • 按最終用戶
  • 按地區

第6章供需分析

第7章 價值鏈分析

第8章波特五力分析

第9章 PESTLE分析<

第10章 利率分析

第11章 市場動態

第12章 市場趨勢和發展

第13章 案例研究

第14章 競爭格局

• 前5名市場領導者的競爭矩陣
• 前5名參與企業SWOT分析
• 市場前10名主要參與者的現狀
  • State Bank of India
  • HDFC Bank Limited
  • ICICI Bank Limited
  • Axis Bank Ltd
  • Kotak Mahindra Bank Ltd
  • Punjab National Bank

第15章 戰略建議

第16章 查詢及免責聲明

Indian retail banking market is projected to witness a CAGR of 158.99% during the forecast period FY2024-FY2032, growing from USD billion in FY2025 to USD 273.38 billion in FY2032. Key drivers for the market include urbanization, rising disposable incomes, advances in technology, and government initiatives toward improvement in access to and inclusion of financial services. It is due to the evolving consumer preference, economic trends, and regulatory development that the growth of India retail banking market is inclined to take shape.

The India retail banking market refers to the sector within the Indian financial industry that renders many diverse banking services directly to individual consumers and small businesses. It provides different financial products and services that may be made according to the personal and business banking needs of customers. These services include the provision of savings accounts, checking accounts, loans, mortgages, credit cards, debit cards, personal financial management, and e-banking options such as online banking and mobile banking applications.

In May 2024, HDFC Bank, the country's leading private sector bank, announced the launch of PIXEL. It is formulated for a generation characterized by digital fluency, unique preferences, and distinct financial behaviors. HDFC's first end-to-end mobile app-based, customizable, DIY digital card range is exclusively available for digital natives.

Widespread Use of Smartphones to Drive Market Growth

The country's retail banking market is recording exponential growth, driven by the deepening penetration of smartphones and mobile internet in India. Most consumers, especially millennials and Gen Z, are looking for frictionless and digital-first experiences in banking that bring convenience to their fingertips through their smartphones. Banks have turned to innovative digital technologies and banking-as-a-service models that offer a wide array of retail banking with products and services fully digitized. The growth of digital-only neobanks has further accelerated the shift into mobile and online banking. Technologies such as biometrics and blockchain further provide enhanced data security. The future of the India retail banking market is poised to be digital-centric.

In March 2023, Airtel collaborated with India Post Payments Bank to announce the launch of WhatsApp Banking Services for IPPB customers in Delhi.

Growing Middle Class to Drive Market Expansion

The growth of the middle class, coupled with their rising disposable incomes, is one of the biggest drivers of growth for the retail banking market in India. The emerging middle class is generating demand for traditional banking products, such as savings accounts, loans, and credit cards, along with increasingly sophisticated financial services, such as digital banking and wealth management. Banks are further innovating their products and delivery channels to suit the requirements of the middle class, which has discretionary spending. The exponential growth of the middle class has now made the Indian retail banking market attractive and an important strategic priority for both domestic and global financial institutions.

In July 2024, SBI rolled out the Amrit Vrishti scheme, which renders a competitive interest rate of 7.25 percent on 444-day deposits with an additional 0.50 percent for senior citizens. The scheme will open from July 15, 2024, to March 31, 2025.

Private Sector Banks to Dominate the Retail Banking Market

Private sector banks hold the largest share in the India retail banking market. It can be attributed to its adeptness in adopting the changing dynamics and responsiveness of market conditions. The private sector encompasses a diverse range of banks and financial institutions that compete against each other to build a strong presence in the market. The ability to invest in infrastructure, technology, and promotional activities is usually higher in private banks, leading to the development of various innovative products and services that help attract customers. Fierce competition among private banks compels them to regularly improve the product basket, provide better customer experience, and strengthen the overall value proposition, thus underpinning a dominant position and superiority in the market.

In November 2023, HDFC Bank rolled out a digital platform called XpressWay, comprising more than 30 banking products and 14 services, purposed to deliver a fast, seamless, paperless, and DIY customer experience. It facilitates instant access to pre-approved offers, smooth account opening, enhanced security, and personalized assistance for existing and new customers.

Future Market Scenario (FY2025 - FY2032F)

In recent years, the banking sector has undergone many changes due to the emergence of FinTech, changing customer expectations, fierce competition, and the IT revolution. It had led to the adoption of various innovative products by the banks.

Banks are moving onto the path of digital transformation to ensure better customer experience, reduced operating costs, and lower banking transaction costs. On the contrary, internet banking and mobile banking are rapidly growing sectors.

Harnessing AI and voice assistants for personalized and contextualized services is expected to modify the face of the banking system. Biometric technology, together with KYC, will make it more secure.

Key Players Landscape and Outlook

The key player landscape of the retail banking market is a mix of traditional banks and new fintech players. The leading nationalized banks have an edge with their extensive branch networks, closer customer relationships, and overall solid digital capability. They are at the forefront of innovation, developing products such as UPI-ATM service or digitizing agricultural lending. Along with the traditional banks, the Indian fintech space has seen fast growth, wherein players such as Paytm, PhonePe, and Google Pay are gaining significant traction in the digital payments and lending space.

In February 2024, IREDA and Punjab National Bank signed a Memorandum of Understanding (MoU) to jointly finance renewable energy projects all over India. It would primarily allow joint lending and loan syndication for any project linked to renewable energy and provide robust financial support.

Table of Contents

1. Project Scope and Definitions

2. Research Methodology

3. Executive Summary

4. Voice of Customer

• 4.1. Product and Market Intelligence
• 4.2. Factors Considered in Purchase Decisions
  • 4.2.1. Account Type and Features
  • 4.2.2. IT Infrastructure Compatibility
  • 4.2.3. Interest Rates
  • 4.2.4. Branch and ATM Availability
  • 4.2.5. After-Sales Support
  • 4.2.6. Digital Banking Services
• 4.3. Consideration of Privacy and Regulations
• 4.4. Loan and Credit Options

5. India Retail Banking Market Outlook, FY2018-FY2032F

• 5.1. Market Size Analysis & Forecast
  • 5.1.1. By Value
• 5.2. Market Share Analysis & Forecast
  • 5.2.1. By Service
    • 5.2.1.1. Saving Account
    • 5.2.1.2. Current Account
    • 5.2.1.3. Debit Card
    • 5.2.1.4. Credit Card
    • 5.2.1.5. Loan
    • 5.2.1.6. Others
  • 5.2.2. By Type
    • 5.2.2.1. Public Sector Banks
    • 5.2.2.2. Private Sector Banks
    • 5.2.2.3. Foreign Banks
    • 5.2.2.4. Community Development Banks
    • 5.2.2.5. Non-banking Financial Companies
  • 5.2.3. By End-user
    • 5.2.3.1. Individuals
    • 5.2.3.2. Corporate
  • 5.2.4. By Region
    • 5.2.4.1. North
    • 5.2.4.2. East
    • 5.2.4.3. West and Central
    • 5.2.4.4. South
  • 5.2.5. By Company Market Share Analysis (Top 5 Companies and Others - By Value, FY2024)
• 5.3. Market Map Analysis, FY2024
  • 5.3.1. By Service
  • 5.3.2. By Type
  • 5.3.3. By End-user
  • 5.3.4. By Region

6. Demand Supply Analysis

7. Value Chain Analysis

8. Porter's Five Forces Analysis

9. PESTLE Analysis

10. Interest Rate Analysis

11. Market Dynamics

• 11.1. Market Drivers
• 11.2. Market Challenges

12. Market Trends and Developments

13. Case Studies

14. Competitive Landscape

• 14.1. Competition Matrix of Top 5 Market Leaders
• 14.2. SWOT Analysis for Top 5 Players
• 14.3. Key Players Landscape for Top 10 Market Players
  • 14.3.1. State Bank of India
    • 14.3.1.1. Company Details
    • 14.3.1.2. Key Management Personnel
    • 14.3.1.3. Products and Services
    • 14.3.1.4. Financials (As Reported)
    • 14.3.1.5. Key Market Focus and Geographical Presence
    • 14.3.1.6. Recent Developments/Collaborations/Partnerships/Mergers and Acquisition
  • 14.3.2. HDFC Bank Limited
  • 14.3.3. ICICI Bank Limited
  • 14.3.4. Axis Bank Ltd
  • 14.3.5. Kotak Mahindra Bank Ltd
  • 14.3.6. Punjab National Bank

Companies mentioned above DO NOT hold any order as per market share and can be changed as per information available during research work.

15. Strategic Recommendations

16. About Us and Disclaimer

List of Tables

• Table 1. Pricing Analysis of Products from Key Players
• Table 2. Competition Matrix of Top 5 Market Leaders
• Table 3. Mergers & Acquisitions/ Joint Ventures (If Applicable)
• Table 4. About Us - Regions and Countries Where We Have Executed Client Projects

List of Figures

• Figure 1. India Retail Banking Market, By Value, In USD Billion, FY2018-FY2032F
• Figure 2. India Retail Banking Market Share (%), By Service, FY2018-FY2032F
• Figure 3. India Retail Banking Market Share (%), By Type, FY2018-FY2032F
• Figure 4. India Retail Banking Market Share (%), By End-user, FY2018-FY2032F
• Figure 5. India Retail Banking Market Share (%), By Region, FY2018-FY2032F
• Figure 6. By Service Map-Market Size (USD Billion) & Growth Rate (%), FY2024
• Figure 7. By Type Map-Market Size (USD Billion) & Growth Rate (%), FY2024
• Figure 8. By End-user Map-Market Size (USD Billion) & Growth Rate (%), FY2024
• Figure 9. By Region Map-Market Size (USD Billion) & Growth Rate (%), FY2024