市場調查報告書
商品編碼
1380417
2023-2030 年全球電信市場人工智慧 (AI)Global Artificial Intelligence (AI) in Telecommunication Market 2023-2030 |
預計在預測期內(2023-2030 年),全球電信市場人工智慧 (AI) 將以 40.6% 的CAGR成長。市場的成長歸功於全球的客戶支援和服務。由人工智慧支援的虛擬助理和聊天機器人用於回答常見的客戶問題、解決問題並提供資訊。透過更快的回應時間和更高的客戶滿意度,自動化改善了客戶服務和支援。例如,2023 年9 月,諾基亞推出了「企業邊緣充電」軟體解決方案,用於推動智慧城市、公用事業和鐵路垂直產業的貨幣化能力,因為該公司尋求策略性地增強其在企業領域的市場主導地位。
全球電信市場人工智慧(AI)按組件、部署模型、技術和應用進行細分。根據組件,市場分為解決方案和服務。根據部署模型,市場分為本地和雲端。根據技術,市場細分為機器學習、自然語言處理、資料分析等。此外,根據應用,市場細分為客戶分析、網路安全、網路最佳化、自我診斷、虛擬協助等。自然語言處理 (NLP) 子類別預計將佔據組件細分市場的很大一部分市場佔有率。這歸因於使用自然語言處理(NLP)技術來讀取以數位格式儲存的資料,並用於理解各種語言的人類語音,這是不斷擴大的電信行業的資料庫。
其中,解決方案細分市場預計將在全球電信市場人工智慧(AI)市場中佔據相當大的佔有率。細分市場的成長歸因於網路有效性和成本最小化。數位營運技術員應用程式的使用促進了營運效率的提高,該應用程式還可以管理網路效能並最大限度地降低營運成本。例如,2023年9月,Netcracker Technology推出了新的GenAI Telco解決方案,為電信產業帶來了生成式人工智慧(GenAI)技術的價值。通訊服務供應商 (CSP) 可以透過新解決方案以安全、受控的方式利用其電信資料和知識,從而使他們的客戶、業務合作夥伴及其自身營運受益。它包括以電信為中心的應用程式的協助,包括護理助理、代理合作夥伴、銷售助理、目錄助理和數位營運技術人員。
全球電信市場人工智慧(AI)根據地理位置進一步細分,包括北美(美國和加拿大)、歐洲(英國、義大利、西班牙、德國、法國和歐洲其他地區)、亞太地區(印度、中國、日本、韓國和亞洲其他地區)以及世界其他地區(中東和非洲以及拉丁美洲)。其中,由於對該行業的額外投資,並且出現了各種供應商來滿足快速成長的需求,預計北美將在全球市場中佔據顯著佔有率。
在所有地區中,亞太地區預計在預測期內將以相當大的CAGR成長。地區成長歸因於印度電信業在該地區的成長。在5G技術的推動下,印度電信業對於國內外投資者來說是一個具有潛在成長和投資機會的領域。基礎設施、技術開發和數位服務預計將成為增加投資的領域。根據印度投資局2022年9月數據顯示,印度電信業在過去七年中取得了巨大成長。 5G技術的引入預計將對印度經濟產生巨大影響,預計未來二十年將增加4,500億美元。預計到 2025 年,智慧型手機普及率將達到 10 億,這將創造許多新的商機。還需要2,200萬名技術工人來操作與5G技術相關的硬體和軟體,例如物聯網(IoT)、人工智慧(AI)、機器人和雲端運算。該行業提供了一系列有吸引力的投資機會。
此外,電信公司正在利用人工智慧來改善客戶服務,例如使用聊天機器人和虛擬助理。這有助於提供更及時的回應,改善用戶體驗,並有可能提高客戶忠誠度。 2023年7月,印度電信監理局(TRAI)發布了電信領域使用人工智慧和大資料的建議。建立 AI 監管機構以及 TRAI 在防止垃圾郵件方面發揮更廣泛的作用。
Title: Global Artificial Intelligence (AI) in Telecommunication Market Size, Share & Trends Analysis Report by Component (Solution and Service), by Deployment Model (On-Premise and Cloud), by Technology (Machine Learning (ML), Natural Language Processing (NLP), Data Analytics, and Others), and by Application (Customer Analytics, Network Security, Network Optimization, Self-, Diagnostics, Virtual Assistance, and Others)Forecast Period (2023-2030).
The global Artificial Intelligence (AI) in Telecommunication market is anticipated to grow at a CAGR of 40.6 % during the Forecast Period (2023-2030). The market's growth is attributed to customer support and service across the globe. Virtual assistants and chatbots powered by AI are utilized to answer common customer questions, solve problems, and offer information. Through faster response times and higher customer satisfaction, automation improves customer service and support. For instance, in September 2023, Nokia launched an 'Enterprise Edge Charging' software solution for driving monetization capabilities for smart cities, utilities, and railway verticals, as the business seeks to strategically increase its market dominance in the enterprise sector.
The global artificial intelligence (AI) in telecommunication market is segmented on the component, deployment model, technology, and application. Based on the component, the market is sub-segmented into solution, and service. Based on the deployment model, the market is sub-segmented into on-premise, and cloud. Based on the technology, the market is sub-segmented into machine learning, natural language processing, data analytics, and others. Further, on the basis of application, the market is sub-segmented into customer analytics, network security, network optimization, self-diagnostics, virtual assistance, and others. The natural language processing (NLP) subcategory is expected to capture a significant portion of the market share within the component segment. This is attributed to the use of natural language processing (NLP) technology to read data stored in digital format and utilized to comprehend human speech in a variety of languages, a database for the expanding telecom sector.
Among the component, the Solution sub-segment is expected to hold a considerable share of the global artificial intelligence (AI) in telecommunication market. The segmental growth is attributed to the network effectiveness and cost minimization. An increase in operational efficiency is facilitated by the utilization of the Digital Operations Technician application, that additionally manages network performance and minimizes operational costs. For instance, in September 2023, Netcracker Technology launched new GenAI Telco Solution, which brings value of generative artificial intelligence (GenAI) technology to the telecom industry. Communications service providers (CSPs) can utilize its telecom data and knowledge in a secure and controlled manner with the new solution to benefit their clients, business partners, and their own operations. It includes assistance with telco-centric applications including care assistant, agent partner, sales assistant, catalogue assistant, and digital operations technician.
The global artificial intelligence (AI) in telecommunication market is further segmented based on geography including North America (the US, and Canada), Europe (UK, Italy, Spain, Germany, France, and the Rest of Europe), Asia-Pacific (India, China, Japan, South Korea, and Rest of Asia), and the Rest of the World (the Middle East & Africa, and Latin America). Among these, North America is anticipated to hold a prominent share of the market across the globe, owing to the additional amount has been invested in the sector, and a variety of vendors have emerged to serve the fast expanding demand.
Among all regions, the Asia-Pacific regions is anticipated to grow at a considerable CAGR over the forecast period. Regional growth is attributed to the increase in India's telecom sector in the region. India's telecommunication sector, driven by 5G technology, is a region of potential growth and investment opportunity for domestic and international investors. Infrastructure, technology development, and digital services are expected to be areas of increased investment. According to the Invest India, in September 2022, the telecommunication sector in India has seen tremendous growth over the past seven years. The introduction of 5G technology is expected to have a large impact on the Indian economy, with an estimated increase of $450 billion over the next two decades. Smartphone penetration is forecasted to reach one billion in 2025, and this will create many new business opportunities. There will also be a need for 22 million skilled workers to operate hardware and software related to 5G technology such as the Internet of Things (IoT), Artificial Intelligence (AI), robotics and cloud computing. This sector offers a range of attractive investment opportunities.
Furthermore, Telecom companies are employing AI to improve customer service, such as through the use of chatbots and virtual assistants. This can help to provide more timely responses, improve user experience, and potentially increase customer loyalty. in July 2023, The Telecom Regulatory Authority of India (TRAI) released recommendations on the use of artificial intelligence and big data in the telecom sector. The establishment of an AI regulator and a broader range of TRAI's role in preventing spam.
The major companies serving the global artificial intelligence (AI) in telecommunication market include: Google, H2O.ai, Inc., IBM Corp., Infosys Ltd., Intel, and others. The market players are considerably contributing to the market growth by the adoption of various strategies including mergers and acquisitions, partnerships, collaborations, funding, and new product launches, to stay competitive in the market. For instance, in February 2023, Bharti Airtel launched it has built an AI-based solution, collaborated with NVIDIA that improves the overall customer experience for all in-bound calls to its contact center.