美國辦公室咖啡服務：市場趨勢與機會（第六版）

本報告分析了美國辦公室咖啡服務市場。該市場的市場規模為24.9億美元，基於2023年逐步建立的銷售基礎，預計到2028年年增長率將穩定在17.2%。這份報告評估了辦公室提供的咖啡服務以及相關員工的態度和使用情況，不僅關注傳統的辦公環境，而且我猜還關注向員工提供免費咖啡的各種公司。

該報告全面審視了市場的現狀，研究了與咖啡消費、工作安排和飲食選擇相關的消費者人口統計、看法、動機和行為，以及更廣泛的食品和健康資訊。它顯示了2013年至2023年的辦公室咖啡服務市場銷售額以及2028年的預測，並按產品類別區隔了2023年的銷售額。

除了大量有關消費者人口統計和心理統計的數據外，我們還提供有關 COVID-19 和通貨膨脹對食品和飲料行業影響的詳細分析。它還借鑒正在進行的全國線上消費者調查，討論了消費者觀念和行為的變化對未來市場機會的影響。

目錄

第1章 內容提要

第2章 最新動態

• 強調
• 勞動實踐
• 咖啡在工作上的變化
  • 工作模式不斷改變
  • 遠距工作
• 在家工作：特權和頻率
• 您是在共享辦公空間工作還是在家工作？
  • 工作場所習慣
• 典型工作週
• 典型工作模式
• 價格上漲：從供應鏈緊張到通貨膨脹
• 大多數消費者意識到食品價格上漲，許多人正在改變他們的購買決定
  • 消費者在食品購買決策中更重視價格
• 減少家庭開支
• 食品外帶/外送/線上雜貨購物/即食選項
  • 活動詳情（2022）
  • 活動詳情（2023/2024）
• 雜貨購物頻率：親自與線上 (2023)
• 食品外帶/配送使用：過去 12 個月
• 外送/外帶頻率：過去 3 個月
• 外帶/送餐頻率：與 12 個月前相比
• 食品外送/配送頻率：未來 12 個月的預期變化
• 旅行習慣的改變
• 零食和健康的飲食習慣
• 早餐通常包括咖啡和小吃。
  • 趨勢
  • 吃零食習慣的改變
  • 許多消費者表示每天都吃零食
• 吃零食的原因
• 首選零食類型
• 零食加餐
• 超越大流行時代：未來的擔憂、疫苗和根深蒂固的習慣
• 對 COVID-19 變種的擔憂
• 對未來大流行爆發的可能性的擔憂
• 流感和 COVID-19 疫苗接種
• 一些消費者繼續在公共場合戴口罩並避開人群。
• 疫情對個人的負面影響
  • 對身心健康的影響
  • 消極精神狀態報告
  • 對身心健康的影響持續存在
• 壓力水平及其對食品和飲料消費的影響

第3章 市場概況及趨勢

• 強調
• 咖啡訂閱、線上訂購、外送/取貨
• 歷史趨勢：COVID-19 情況
• 咖啡訂閱很方便，可以作為遠距員工的福利
• 網上雜貨購物
• 線上咖啡訂購：外帶或外送的餐飲服務購買
• 單份咖啡選項
• 單份咖啡選項：提供便利、新鮮和客製化
• K-Cup 和其他墨水匣/膠囊型煙彈
• 紙/袋/包型煙彈
• 其他啤酒單份包裝選項
• Bean-to-Cup（包括直售機和自動販賣機）
• 袋裝咖啡
• RTD(Ready to Drink) 咖啡
• 精品咖啡和極品咖啡
• 年輕消費者對濃縮咖啡、冷萃咖啡和即飲咖啡的偏好正在增加。
• 可持續發展趨勢
• 農民福利與公平貿易實踐
• 咖啡生產對環境的影響
• 更永續的咖啡替代品
• 草本咖啡替代品
• 功能性咖啡替代品
• 將咖啡補充劑混合到咖啡中可以幫助您沖泡一杯更永續的咖啡
• 利用生物技術和食品科學開發新的咖啡替代品
• 機會：提供更永續的 OCS 產品系列
• 可回收/可持續包裝
• 可重複使用的包裝/容器
• 咖啡價格上漲
• 擴大市場基礎：將 "辦公室" 咖啡擴展到辦公室外
• "超級食品" 和功能性飲料
• 純素食/植物性產品：吸引那些尋求植物性飲食並提高永續意識的人
• 麩質、食物過敏和飲食限制：許多消費者關心的問題
• 低碳水化合物/高蛋白質、酮/古飲食
• 公司正在投資區塊鏈和大數據，以滿足消費者對透明度的渴望

第4章 市場規模及預測

• 強調
• 辦公室咖啡服務市場的歷史
• 辦公室咖啡服務市場預測
• 辦公咖啡服務市場（依產品類別）
• 辦公室咖啡服務單杯咖啡機市場份額
• 影響銷售的市場因素
• 過渡到遠距工作
• 咖啡消費趨勢
• 咖啡零售價格趨勢
• 單杯釀造收入和價格趨勢
• 在公司外部購買咖啡時損失的時間和金錢
• 每天買咖啡一年至少要花 60 小時
• 補貼員工的咖啡費用每年每名員工花費超過 1,100 美元

第5章 家用咖啡、咖啡機和咖啡館：使用狀況和人口趨勢

• 強調
• 咖啡消費趨勢：與其他飲料的關係
• 咖啡消費趨勢
• 人口統計分析
• 每日咖啡粉消費趨勢（單位：杯數）
• 咖啡機擁有狀況和購買趨勢（按類型）
• 家庭咖啡機擁有量增加
• 人口統計分析
• 疫情期間購買量激增
• 咖啡機擁有率與購買趨勢：依品牌
• 咖啡機品牌滲透率
• 人口統計分析
• 咖啡館和甜甜圈店的使用趨勢

第6章：如何在家裡和工作中製作和飲用咖啡：使用情況和人口趨勢

• 強調
• 每週使用咖啡和茶
• 按就業類型和工作類型劃分的咖啡使用狀況
• 咖啡消費人口統計
• 按就業類型和工作類型劃分的茶葉使用狀況
• 茶葉消費人口統計
• 喝咖啡和喝茶的人有很大的重疊
• 在家喝咖啡和工作時喝咖啡
• 喝咖啡的人在哪裡喝咖啡以及咖啡是在哪裡製作的
• 人口統計分析
• 每天在家喝咖啡的數量和類型
• 工作時每天飲用的咖啡飲料的數量和類型
• 喝咖啡的人如何在家煮咖啡
• 人口統計分析
• 工作中的餐飲服務
• 工作時使用的店內咖啡
• 按位置類型劃分的可用性和使用情況

第7章 工作場所咖啡的消費者趨勢與態度

• 強調
• 消費者對工作時喝咖啡的看法
• 咖啡不同特性的重要性
• 咖啡強化的重要性
• 工作中的咖啡滿意度
• 僱主是否覺得自己被騙了？
• 對咖啡的思考
• 咖啡作為生產力工具
• 咖啡作為工作福利
• 僱主未能滿足員工對咖啡的期望
• 許多消費者關心工作場所衛生，這在設計休息室和咖啡站時很重要。
• 咖啡作為生產力工具：人口統計分析
• 工作中的免費咖啡和咖啡作為工作場所的福利：人口統計分析
• 為遠距員工提供免費/補貼咖啡，為現場員工提供咖啡/零食，以鼓勵他們上班。
• 對精力和精神集中的擔憂可以透過咖啡和茶來解決。
• 咖啡外送訂閱的可用性

第8章 辦公室咖啡服務商

• 強調
• 全國供應商和本地供應商
• ARAMARK CORP
• COMPASS GROUP
• FARMER BROTHERS
• KEURIG DR PEPPER
• SODEXO
• STARBUCKS
• WESTROCK COFFEE HOLDINGS
• CHRIS' COFFEE
• FIRST CHOICE COFFEE SERVICES
• PINE HILL FRESH FOODS
• RED DIAMOND
• ROYAL CUP

The Packaged Facts report analyzes the US office coffee service market, valued at $2.49 billion, forecasting a robust annual growth rate of 17.2% through 2028, building upon the modest sales base established in 2023. It evaluates the provision of coffee services in offices and the related attitudes and usage among employees, extending its focus beyond traditional office settings to include a variety of businesses offering complimentary coffee to their staff.

The report provides a comprehensive examination of the market's current state, scrutinizing consumer demographics, perceptions, motivations, and behaviors in relation to coffee consumption, work patterns, and dietary choices, as well as broader food and health attitudes. It presents revenue figures for the office coffee service market from 2013 to 2023, with projections from to 2028, and breaks down the 2023 revenues by product categories.

In addition to extensive data on consumer demographics and psychographics, the report offers an in-depth analysis of the impact of COVID-19 and inflation on the food and beverage industry. It also discusses the implications of changing consumer perceptions and behaviors for future market opportunities, drawing on continuous national online consumer surveys conducted by Packaged Facts.

Table of Content

CHAPTER 1: EXECUTIVE SUMMARY

• Office Coffee Service Market: Work-from-Home Disruption
• The "New Normal"
• Opportunities for Growth in a Challenging Market
• Key Consumer Trends
• SCOPE

CHAPTER 2: RECENT HISTORICAL TRENDS

• HIGHLIGHTS
• WORK HABITS
• Coffee in the Context of Changes to Work
• Changes to Work Patterns Continued in
• Figure 2-1. Coronavirus Changes to Work Patterns, 2021 - 2022 (percent of consumers)
• Working from Home in
• Work from Home Ability and Frequency
• Table 2-1. Ability to Work from Home and Frequency of Remote Work, 2023 (percent of consumers)
• Working at a Co-Working Space or Working from Home
• Table 2-2. Working at a Co-Working Space or Working from Home, 2023 (percent of consumers)
• Table 2-3. Consumer Rating of Experiences Working at a Co-Working Space or Working from Home, 2023 (percent of consumers who have ever had each experience)
• Table 2-4. Consumer Opinions on Working at a Co-Working Space or Working from Home, 2023 (percent of employed consumers)
• Work Habits in
• Typical Work Weeks
• Table 2-5. Where Time Is Spent during a Typical Work Week, 2024 (percent of employed consumers)
• Typical Work Arrangements
• Figure 2-2. Typical Work Arrangements (Fully Remote, Hybrid, and Traditional), 2024 (percent of employed consumers)
• RISING PRICES: FROM SUPPLY CHAIN CRUNCHES TO INFLATION
• Table 2-6. Consumer Concerns about Rising Food Prices, 2021 - 2024 (percent of consumers)
• The Vast Majority of Consumers Have Noticed the Rising Cost of Food, and Many Are Changing Their Purchasing Decisions
• Figure 2-3. Noticing the Rising Cost of Food and Beverages over the Past Year,
• Figure 2-4. Impact of Rising Costs on Food/Beverage Purchasing,
• Consumers Find Price More Important for Food Purchase Decisions in
• Figure 2-5. Purchase Drivers for Food and Beverage Purchase Decisions,
• Cutting Back on Household Expenses
• Table 2-7. Consumers Cutting Back on Household Expenses in the Last 12 Months, 2022 (percent of consumers)
• Table 2-8. Types of Household Expenses Cut Back on in the Last 12 Months, 2022 (percent of consumers)
• Table 2-9. Consumer Spending on "Extras", 2023 - 2024 (percent of consumers)
• FOOD CARRYOUT, DELIVERY, ONLINE GROCERY SHOPPING, AND CONVENIENCE FOOD OPTIONS
• Activity in
• Figure 2-6. Restaurant Habits Continue to Be Affected by the Pandemic, 2021 - 2022 (percent of consumers)
• Figure 2-7. Using Convenience Food Options during the Pandemic, 2022 (percent of consumers)
• Activity in 2023 and
• Frequency of Grocery Shopping in 2023: In-Person vs. Online
• Figure 2-8. Frequency of Buying Groceries In-Person and Online,
• Use of Food Carryout and Delivery Methods in the Last 12 Months
• Table 2-10. Consumer Use of Food Ordering Methods in the Last 12 Months, 2024 (percent of consumers)
• Frequency of Food Carryout and Delivery Habits in the Last 3 Months
• Table 2-11. Consumer Frequency of Food Ordering Methods in the Last 3 Months, 2024 (percent of consumers who have used each method in the last 12 months)
• Frequency of Food Carryout and Delivery Habits Now Compared to 12 Months Ago
• Table 2-12. Consumer Frequency of Food Ordering Habits Now Compared to 12 Months Ago, 2024 (percent of consumers who have used each method in the last 12 months)
• Expected Changes to Food Carryout and Delivery Habits in the Next 12 Months
• Table 2-13. Consumer Expected Changes to the Frequency of Food Ordering Habits in the Next 12 Months, 2024 (percent of consumers)
• CHANGES TO TRAVEL HABITS
• Table 2-14. Changes in Work and Leisure Travel Activity, 2024 (percent of consumers)
• SNACKING AND HEALTHY EATING HABITS
• Coffee and Snacking Often Go Hand in Hand in the Morning
• Trends in
• Figure 2-9. Coronavirus Habits in Snacking, Eating Frequency, and Eating "Comfort" Foods, 2021 - 2022 (percent of consumers)
• Figure 2-10. Coronavirus Habits in Eating Fresh Produce and Processed Foods, 2021 - 2022 (percent of consumers)
• Changes to Snacking Habits in
• Table 2-15. Current Snacking Activity Compared to Pre-Pandemic Levels, 2023 (percent of consumers)
• Many Consumers Report Snacking Daily in
• Table 2-16. Frequency of Snacking Habits on a Typical Weekday, 2024 (percent of consumers)
• Reasons for Snacking
• Table 2-17. Reasons for Snacking, 2024 (percent of consumers)
• Preferred Types of Snacks
• Table 2-18. Preferred Types of Snacks, 2023 (percent of consumers)
• "Snackification" of Meals
• BEYOND THE PANDEMIC ERA: FUTURE CONCERNS, VACCINES, AND STICKY HABITS
• Concerns about COVID-19 Variants
• Figure 2-11. Concerns about the Delta/Omicron Variant and Future Variants of COVID-19, 2021 - 2023 (percent of consumers)
• Concerns about Future Potential Pandemic Outbreaks
• Table 2-19. Future Potential Pandemic Outbreak Concerns, 2023 (percent of consumers)
• Vaccination for the Flu and COVID-19
• Table 2-20. Consumer Vaccination Plans, 2023 (percent of consumers)
• Table 2-21. Consumer Vaccination Rates, 2024 (percent of consumers)
• Some Consumers Are Continuing to Wear Masks in Public and to Avoid Crowds
• Table 2-22. Consumer Habits Regarding Masks, Crowds, and Testing for COVID-19, 2024 (percent of consumers)
• NEGATIVE PERSONAL EFFECTS OF THE PANDEMIC
• Mental and Physical Health Effects in
• Figure 2-12. Changes in Mental and Physical Symptoms during the Pandemic, 2022 (percent of consumers)
• Reporting Negative Mental States in
• Figure 2-13. Current Feelings on Mental and Physical Symptoms Compared to "Normal" or Preferred Level, 2023 (percent of consumers)
• Continuing Mental and Physical Health Effects in
• Table 2-23. Current Feelings on Mental and Physical Symptoms Compared to "Normal" or Preferred Level, 2024 (percent of consumers)
• Stress Levels and Impact on Food/Beverage Consumption
• Figure 2-14. Stress Levels and Impact of Stress on Healthfulness of Food/Beverage Consumption,
• Figure 2-15. Impact of Food Consumption on Mental or Emotional Well-Being,

CHAPTER 3: OVERVIEW AND MARKET TRENDS

• HIGHLIGHTS
• COFFEE SUBSCRIPTIONS, ONLINE ORDERING, AND DELIVERY/PICKUP
• Historical Trends: COVID-19 Context
• Figure 3-1. At-Home Coffee Consumption Is Up and Stoking Subscription Coffee Sales
• Coffee Subscriptions Are Convenient and Can Be Offered As a Perk to Remote Employees
• Figure 3-2. Office Coffee Brought Directly to Your Home
• Online Grocery Shopping
• Figure 3-3. Representative Coffee Products Available Online from Walmart
• Online Coffee Ordering : Foodservice Purchases for Carryout or Delivery
• Figure 3-4. Rewards Program for Coffee and Food Purchases Made Via the Starbucks App
• SINGLE-SERVE COFFEE OPTIONS
• Single-Serve Coffee Options Can Provide Convenience, Freshness, and Customization
• K-Cups and Other Cartridge/Capsule-Style Pods
• Figure 3-5. Plastic K-Cup Multipacks
• Figure 3-6. Aluminum Coffee Pod Capsule Styles
• Paper/Pouch/Puck-Style Pods
• Figure 3-7. Espresso Pods that Use a Filtering Medium
• Figure 3-8. Single-Serve Coffee Pods for Use with Senseo and Hamilton Beach Coffee Makers
• Figure 3-9. New Plastic-Free Coffee Pods Promise to Improve the Sustainability Profile of Single-Serve Coffee
• Figure 3-10. Dual-Style K-Cups Feature a Paper Filtering Medium
• Other Single Serve Packaging Options for Brewing
• Figure 3-11. Pack-to-Cup Hot and Cold Beverage System
• Bean-to-Cup (Including Direct Dispensing and Vending Machines)
• Figure 3-12. Direct Dispensing Hot Beverage System Can Make Multiple Types of Hot Beverages with Separate Hoppers
• Figure 3-13. Consumer-Oriented Bean-to-Cup Coffee Maker
• Steeped Coffee
• Figure 3-14. Single-Serve Coffee Isn't Just Pods and K-Cups
• Ready-to-Drink (RTD) Coffee
• Figure 3-15. RTD Packaged Coffee Offerings from Canteen
• SPECIALTY AND GOURMET COFFEE
• A GROWING PREFERENCE FOR ESPRESSO-BASED BEVERAGES, COLD BREW, AND READY-TO-DRINK COFFEES AMONG YOUNGER CONSUMERS
• SUSTAINABILITY TRENDS
• Farmer Welfare and Fair Trade Practices
• Figure 3-16. Rainforest Alliance Certification Aims to Protect Land and Waterways and Farmer and Community Welfare
• Environmental Impacts of Coffee Production
• Figure 3-17. Coffee Marketed with "Shade Grown" Environmental Claims
• More Sustainable Coffee Alternatives
• Herbal Coffee Alternatives
• Figure 3-18. Herbal Coffee Alternative
• Functional Coffee Alternatives
• Figure 3-19. Functional Coffee Alternative with "Superfoods" and "Adaptogens" for Improved Energy and Focus
• Coffee Supplements Can Be Mixed with Coffee for a More Sustainable Brew
• Figure 3-20. Coffee Supplement to Brew with Coffee
• Development of New Coffee Alternatives Using Biotechnology and Food Science
• Figure 3-21. Bean-Free Coffee Alternative Marketed as a More Sustainable Brew
• Figure 3-22. Bean-Free Espresso Alternative that Mimics the Molecular Components of Real Coffee
• Opportunity: Offer More Sustainable OCS Product Assortments
• Recyclable/Sustainable Packaging
• Figure 3-23. K-Cups Are Fully Recyclable, and New Lid Technology Is Beginning to Make Recycling Preparation Easier
• Figure 3-24. Office Service with Paper Coffee Pods for a Greener Solution
• Reusable Packaging/Containers
• Figure 3-25. "Contact Free" Use of Reusable Cups When You Bring Your Own Container
• Figure 3-26. Reusable Coffee Pods Have Room to Expand Their Use in Offices
• RISING COFFEE PRICES
• EXPANDING THE MARKET BASE: EXTENDING "OFFICE" COFFEE PAST THE OFFICE
• "SUPERFOODS" AND FUNCTIONAL BEVERAGES
• Figure 3-27. Functional Coffees Feature "Superfoods" and "Adaptogenic Mushrooms" for Purported Benefits
• Figure 3-28. Coffee with Health Claims and Addition of Multiple Superfood Ingredients
• VEGAN/PLANT-BASED PRODUCTS APPEAL TO THOSE LOOKING TO EAT A PLANT-FORWARD DIET AND IMPROVE PERCEPTION OF SUSTAINABILITY
• Figure 3-29. Plant-Based Creamers with Different Flavors and Types of Plant Milks
• Figure 3-30. RTD Cold Brew Coffee Featuring Oat Milk Instead of Dairy Ingredients
• GLUTEN, FOOD ALLERGIES, AND DIETARY RESTRICTIONS ARE A CONCERN TO MANY CONSUMERS
• LOW-CARB/HIGH PROTEIN, KETO, AND PALEO DIETS
• Figure 3-31. Prebiotic Keto Coffee Beverage Features Multiple Functional Benefits
• COMPANIES HAVE INVESTED IN BLOCKCHAIN AND BIG DATA TO SATISFY CONSUMER DESIRES FOR TRANSPARENCY

CHAPTER 4: MARKET SIZE AND FORECAST

• HIGHLIGHTS
• OFFICE COFFEE SERVICE HISTORICAL MARKET
• Table 4-1. Historical US Office Coffee Service Revenue, 2013-2023 (billions of dollars and annual percent change)
• OFFICE COFFEE SERVICE MARKET FORECAST
• Table 4-2. US Office Coffee Service Revenue Forecast, 2023, 2024P-2028P (billions of dollars and annual percent change)
• OFFICE COFFEE SERVICE MARKET BY PRODUCT CATEGORY
• Table 4-3. US Office Coffee Service Revenue by Product/Service Category, 2023 (billion dollars and percent share)
• OFFICE COFFEE SERVICE SINGLE-CUP BREWER MARKET SHARE
• Table 4-4. US Office Coffee Service Single-Cup Brewer Placement Share, 2018-2023 (percent)
• MARKET FACTORS AFFECTING SALES
• The Remote Work Shift
• Coffee Consumption Trends
• Table 4-5. US Coffee Consumption and Per Capita Coffee Consumption, 2013-2023 (billion gallons, billion pounds, and gallons/pounds per capita)
• Retail Coffee Pricing Trends
• Table 4-6. US All Urban Consumers Consumer Price Index: All Items, Nonalcoholic Beverages, and Roasted and Instant Coffee, 2013-2023, 2024 Year-to-Date (index where 1984 = 100)
• Single-Cup Brewing Revenue and Pricing Trends
• Table 4-7. US Office Coffee Service Revenue per Cup: Fraction Pack vs. Single-Cup, 2018-2023 (cents)
• Table 4-8. US Retail Single Serve Pod Pricing by Price Tier, 2018-2023 (dollars)
• Time and Money Lost to the Off-Site Coffee Runs
• Daily Coffee Run Translates to at Least 60 Hours of Lost Time Annually
• Table 4-9. Time Lost to Employee Off-Site Coffee Run, Daily and Annually: By Runs per Day,
• Subsidizing Employee Coffee Runs Costs Over $1,100 per Employee Annually
• Table 4-10. Money Lost to Employee Off-Site Coffee Run: By US, Meta, and Amazon Median Employee Wage,

CHAPTER 5: HOUSEHOLD COFFEE, COFFEE MAKERS, AND COFFEEHOUSES: USAGE AND DEMOGRAPHIC TRENDS

• HIGHLIGHTS
• COFFEE IN CONTEXT OF OTHER BEVERAGES CONSUMED
• Table 5-1. Use of Beverages by Type in the Last 6 Months, 2018-2024 (percent of consumers/households)
• COFFEE CONSUMPTION TRENDS
• Table 5-2. Household Coffee Use by Type in the Last 6 Months, 2013, 2018-2024 (percent of households)
• Demographic Analysis
• Table 5-3. Household Coffee Use by Type in the Last 6 Months by Demographic, 2024 (percent of households)
• Cups of Ground Coffee Consumed Per Day
• Table 5-4. Household Ground Coffee Cups Consumed on an Average Day, 2013, 2018-2024 (percent of households)
• COFFEE MAKER OWNERSHIP AND PURCHASING TRENDS BY TYPE
• Increasing Household Coffee Maker Ownership
• Table 5-5. Household Coffee Maker Ownership by Type, 2013, 2018-2024 (percent of households)
• Demographic Analysis
• Table 5-6. Household Coffee Maker Ownership by Demographic, 2024 (percent of demographic owning coffee maker)
• Purchase Incidence Spikes during the Pandemic
• Table 5-7. Household Coffee Maker Purchases in the Last 12 Months by Type, 2018-2024 (percent of households)
• COFFEE MAKER OWNERSHIP AND PURCHASING TRENDS BY BRAND
• Coffee Maker Brand Penetration
• Table 5-8. Coffee Maker Brands Owned vs. Purchased in the Last 12 Months, 2024 (percent and index)
• Demographic Analysis
• Table 5-9. Household Coffee Maker Ownership by Brand and Demographic, 2024 (percent of consumers)
• COFFEEHOUSE AND DONUT SHOP USE TRENDS
• Table 5-10. Use of Starbucks, Dunkin', Krispy Kreme, and Tim Hortons in the Last 6 Months by Demographic, 2024 (percent of consumers)

CHAPTER 6: MAKING AND DRINKING COFFEE: IN-HOME VS. AT-WORK: USAGE AND DEMOGRAPHIC TRENDS

• HIGHLIGHTS
• WEEKLY USE OF COFFEE AND TEA
• Use of Coffee by Employment Status and Work Arrangement
• Table 6-1. Use of Coffee and Tea at Least Once a Week by Employment Status and Work Arrangement, 2024 (percent of consumers)
• Coffee Consumption Demographics
• Table 6-2. Use of Coffee at Least Once a Week by Demographic, 2024 (percent of consumers)
• Use of Tea by Employment Status and Work Arrangement
• Table 6-3. Use of Tea at Least Once a Week by Employment Status and Work Arrangement, 2024 (percent of consumers)
• Tea Consumption Demographics
• Table 6-4. Use of Tea at Least Once a Week by Demographic, 2024 (percent of consumers)
• Significant Overlap Among Coffee and Tea Drinkers
• COFFEE AT HOME VS. AT WORK
• Where Coffee Drinkers Drink Coffee and Where It Is Prepared
• Table 6-5. Coffee Drinking: Drink in Home vs. out of Home, Made in Home vs. out of Home, 2024 (percent of weekly coffee drinkers
• Table 6-6. Coffee Drinking in and out of Home: Made in Home vs. out of Home, 2024 (percent of weekly coffee drinkers)
• Demographic Analysis
• Table 6-7. Coffee Drinking at Home by Demographic, 2024 (percent of weekly coffee drinkers)
• Table 6-8. Coffee Drinking at Work by Demographic, 2024 (percent of weekly coffee drinkers with a traditional or hybrid job)
• Number and Type of Coffee Drinks Consumed Per Day at Home
• Table 6-9. Number of Coffee Drinks Consumed at Home on a Typical Day, 2024 (percent of weekly coffee drinkers)
• Number and Type of Coffee Drinks Consumed Per Day at Work
• Table 6-10. Number of Coffee Drinks Consumed at Work Per Day, 2024 (percent of weekly coffee drinkers with a traditional or hybrid job)
• How Coffee Drinkers Usually Make Coffee at Home
• Table 6-11. At-Home Coffee Making Methods, 2018, 2020, 2022, and 2024 (percent of consumers who make coffee at home)
• Demographic Analysis
• Table 6-12. At-Home Coffee Making Methods by Employment Status and Work Arrangement, 2024 (percent of consumers who make coffee at home)
• Table 6-13. At-Home Coffee Making Methods by Demographic, 2024 (percent of consumers who make coffee at home)
• WORKPLACE FOOD AND BEVERAGE SERVICES
• On-Premises Coffee Sources Used at Work
• Table 6-14. On-Premises Coffee, Beverage, and Food Sources Used While at Work, 2024 (percent of consumers in traditional or hybrid work arrangements)
• Table 6-15. On-Premises Coffee, Beverage, and Food Sources Used While at Work, 2024 (percent of consumers in traditional or hybrid work arrangements who drink coffee weekly)
• Availability and Use by Location Type

CHAPTER 7: CONSUMER TRENDS AND ATTITUDES ABOUT WORKPLACE COFFEE

• HIGHLIGHTS
• CONSUMER OPINIONS ON COFFEE IN THE WORKPLACE
• Importance of Different Coffee Attributes
• Table 7-1. Coffee Attribute Importance Ranking, 2024 (percent of consumers who drink coffee weekly)
• Table 7-2. Coffee Attribute Importance Ranking by Age Bracket, 2024 (percent of consumers who drink coffee weekly)
• Importance of Coffee Enhancements
• Table 7-3. Coffee Supplements Attribute Importance Ranking, 2024 (percent of consumers who drink coffee weekly)
• Workplace Satisfaction with Coffee
• Table 7-4 Coffee Attribute Workplace Satisfaction Ranking, 2022 (percent of traditional and hybrid workers who drink coffee weekly)
• Are Employers Coming Up Short?
• Table 7-5. Coffee Attribute Ranking: Importance and Workplace Satisfaction, 2024 (percent of traditional and hybrid workers who drink coffee weekly)
• COFFEE ATTITUDES
• Coffee as a Productivity Tool
• Coffee as a Workplace Perk
• Employers Not Meeting Employee Coffee Expectations
• Many Consumers Are Concerned about Workplace Hygiene, Which Is Important When Designing Break Rooms and Coffee Stations
• Table 7-6. Coffee Attitudes, 2024 (percent of consumers)
• Coffee as a Productivity Tool: Demographic Analysis
• Table 7-7. Consumer Attitudes: Coffee Helping with Productivity or Getting through the Day: By Demographic, 2024 (percent of consumers who drink coffee weekly)
• Free Workplace Coffee and Coffee as a Workplace Perk: Demographic Analysis
• Table 7-8 Consumer Attitudes: Paying for Coffee at Work and Coffee as a Workplace Perk: By Demographic, 2024 (percent of employed consumers who drink coffee weekly)
• Free or Subsidized Coffee for Remote Employees and Using Coffee and Snacks to Encourage Employees to Work in the Office More: Demographic Analysis
• Table 7-9. Consumer Attitudes: Coffee Subsidies for Remote Workers and Coffee and Snacks to Encourage More Work in the Office: By Demographic, 2024 (percent of employed consumers who drink coffee weekly)
• Concerns about Energy and Mental Focus Can Be Addressed By Coffee and Tea
• Table 7-10. Coffee Attitudes Concerning Energy, Mental Focus, and Cold Brew vs. Hot Brewing, 2024 (percent of consumers)
• Table 7-11. Coffee Attitudes Concerning Energy, Mental Focus, and Cold Brew vs. Hot Brewing by Age Bracket, 2024 (percent of consumers)
• USE OF COFFEE DELIVERY SUBSCRIPTIONS
• Table 7-12. Use of Coffee/Tea Home Delivery by Product(s) Purchased, 2024 (percent of consumers)

CHAPTER 8: OFFICE COFFEE SERVICE PROVIDERS

• HIGHLIGHTS
• NATIONAL PROVIDERS VS. LOCAL PARTICIPANTS
• ARAMARK CORP
• Performance Trends
• Table 8-1. Aramark United States Food and Support Services Revenue by Segment, 2018-2023 (million dollars)
• Vending and Office Refreshments Operations
• Filterfresh
• COMPASS GROUP
• Performance Trends
• Table 8-2. Compass Group North America Revenue by Segment, 2018-2023 (million dollars)
• Canteen and Canteen One Refreshment Services
• Micro Market and Refreshment Services
• Artisan Roasters Highlight Trend-Forward Positioning
• Brewer Design and Technology
• FARMER BROTHERS
• Two Primary Distribution Channels
• Sales Figures
• KEURIG DR PEPPER
• Historical Performance Trends
• Table 8-3. Keurig Dr Pepper Revenue by Segment, 2018-2022 (million dollars)
• Table 8-4. Keurig Dr Pepper Revenue by Revised Segment, 2021-2023 (million dollars)
• At-Home and Away-from-Home Coffee Channels
• Dr. Pepper Snapple Merger
• Coffee Systems/US Coffee Segment Performance Trends
• Table 8-5. Keurig Dr Pepper Coffee Systems Revenue by Segment, 2018-2022 (million dollars)
• Table 8-6. Keurig Dr Pepper US Coffee Revenue by Revised Segment, 2021-2023 (million dollars)
• SODEXO
• Performance Trends
• Table 8-7. Sodexo North America On-Site Solutions Revenue by Segment, 2018-2023 (million dollars)
• Corporate, Education, and Healthcare Foodservice
• Office Coffee Service, Micro Markets, and Vending
• STARBUCKS
• Restaurant, Retail, and Foodservice
• Table 8-8. Starbucks Global Revenue: Licensed and Store vs. Other Revenue, 2018-2023 (million dollars)
• Foodservice Products and Services
• WESTROCK COFFEE HOLDINGS
• Company Segments
• Table 8-9. Westrock Coffee Holdings Net Sales by Segment, 2020-2023 (million dollars)
• Flavors, Extracts & Ingredients (FE&I)
• Sustainable Sourcing & Traceability (SS&T)
• CHRIS' COFFEE
• Figure 8-1. Coffee Available in Multiple Forms with Grind Texture Optimized for Different Brewing Methods
• FIRST CHOICE COFFEE SERVICES
• Figure 8-2. Single-Serve Brewer with Multiple Functions and a Wide Variety of Available Coffee Selections
• Figure 8-3. Touchscreen Brewer Allows Users to Blend Milk and Chocolate with Coffee and Tea Pods
• PINE HILL FRESH FOODS
• Figure 8-4. Employee Coffee Services Supplemented by Mobile Catering with a Variety of Foods
• RED DIAMOND
• Figure 8-5. Coffee and Tea Service for Many Types of Operators
• ROYAL CUP
• Figure 8-6. Royal Connection Provides National Coverage of Office Coffee Service with a Local Feel