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市場調查報告書
商品編碼
1618969

商務流程管理 (BPM) 的全球市場:產業分析·規模·佔有率·成長·趨勢·預測 (2024-2031年)

Business Process Management Market: Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2024-2031

出版日期: | 出版商: Persistence Market Research | 英文 181 Pages | 商品交期: 2-5個工作天內

價格
簡介目錄

主要的洞察

  • 業務流程管理 (BPM) 市場規模(2024 年):188.027 億美元
  • 市場規模預測(2031 年):348.598 億美元
  • 全球市場成長率(2024-2031 年):複合年增長率 7.1%

推動市場成長的因素:

推動 BPM 市場成長的關鍵因素包括各行業對流程自動化和工作流程優化的需求不斷增長。企業數位轉型計畫的激增促使 BPM 解決方案的廣泛採用。對以客戶為中心的業務策略的日益重視以及即時管理複雜營運的需求也推動了市場擴張。人工智慧、機器學習和數據分析在 BPM 工具中的日益整合也進一步增強了它們的能力,並為組織提供了可操作的見解以改善決策。

市場阻礙因素:

雖然 BPM 市場預計將出現強勁成長,但它也面臨著一定的挑戰,例如實施 BPM 解決方案的高成本以及組織變革的阻力。另一個主要障礙是缺乏實施和管理先進 BPM 系統的技術專業知識。對資料隱私和安全性的擔憂可能會限制某些行業的採用,尤其是基於雲端的 BPM 實施。

市場機會:

由於技術進步以及混合和基於雲端的解決方案的日益採用,BPM 市場正在經歷巨大的商機。透過將人工智慧、機器人流程自動化 (RPA) 和物聯網整合到 BPM 平台中,新的成長途徑正在出現。此外,由於對流程自動化和數位解決方案的興趣日益濃厚,小型企業正在成為一個重要的細分市場。 BPM 應用程式在新興市場和產業的擴展,加上策略合作夥伴關係和合併,為供應商提供了巨大的成長潛力。

本報告提供全球商務流程管理 (BPM) 的市場調查,彙整市場定義和概要,推動市場要素·阻礙因素,各種趨勢,市場機會,課題,市場規模 (金額·部分數量) 的轉變·預測,各種區分·地區/各主要國家的詳細分析,競爭環境,主要企業簡介等資訊。

目錄

第1章 摘要整理

第2章 市場概要

  • 市場範圍和定義
  • 市場動態
    • 推動要素
    • 阻礙因素
    • 機會
    • 課題
    • 主要趨勢
  • 宏觀經濟要素
  • COVID-19影響分析
  • 預測要素:相關性及影響

第3章 附加價值的洞察

  • 產品採用分析
  • 技術評估
  • 法規情形
  • 價值鏈分析
  • 主要的交易與合併
  • 大環境分析
  • 波特的五力分析
  • 地緣政治學的緊張:對市場的影響

第4章 價格趨勢分析

  • 主要的焦點
  • 影響產品價格的主要原因
  • 各產品的價格分析
  • 各地區的價格與產品的愛好

第5章 全球商務流程管理 (BPM) 市場展望:變化與預測

  • 主要的焦點
    • 市場規模的預測
    • 市場規模·與前一年同期比較成長率
    • 商機
  • 市場規模的分析·預測
  • 全球市場的展望:各零件
  • 市場魅力分析:各零件
  • 全球市場的展望:各商務功能
  • 市場魅力分析:各商務功能
  • 全球市場的展望:各產業
  • 市場魅力分析:各產業

第6章 全球商務流程管理 (BPM) (BPM)市場展望:各地區

  • 主要的焦點
  • 市場規模的轉變
  • 市場規模的預測
    • 北美
    • 歐洲
    • 東亞
    • 南亞·大洋洲
    • 南美
    • 中東·非洲
  • 市場魅力分析:地區

第7章 北美的商務流程管理 (BPM) 市場展望:變化與預測

  • 主要的焦點
  • 價格分析
  • 市場規模的轉變
    • 各國
    • 各零件
    • 各商務功能
    • 各產業
  • 市場規模的轉變·預測:各國
    • 美國
    • 加拿大
  • 市場規模的轉變·預測:各零件
    • 解決方案
    • 服務
  • 市場規模的轉變·預測:各商務功能
    • 人事管理
    • 採購·供應鏈管理
    • 銷售&行銷
    • 會計·財務
    • 顧客服務支援
    • 其他
  • 市場規模的轉變·預測:各產業
    • BFSI
    • IT
    • 通訊
    • 零售·消費品
    • 醫療保健·生命科學
    • 其他
  • 市場魅力分析

第8章 歐洲的商務流程管理 (BPM) 市場展望:變化與預測

  • 主要的焦點
  • 價格分析
  • 市場規模的轉變
  • 市場規模的轉變·預測:各國
    • 德國
    • 法國
    • 英國
    • 義大利
    • 西班牙
    • 俄羅斯
    • 土耳其
    • 其他
  • 市場規模的轉變·預測:各零件
  • 市場規模的轉變·預測:各商務功能
  • 市場規模的轉變·預測:各產業
  • 市場魅力分析

第9章 東亞的商務流程管理 (BPM) 市場展望:變化與預測

  • 主要的焦點
  • 價格分析
  • 市場規模的轉變
  • 市場規模的轉變·預測:各國
    • 中國
    • 日本
    • 韓國
  • 市場規模的轉變·預測:各零件
  • 市場規模的轉變·預測:各商務功能
  • 市場規模的轉變·預測:各產業
  • 市場魅力分析

第10章 南亞·大洋洲的商務流程管理 (BPM) 市場展望:變化與預測

  • 主要的焦點
  • 價格分析
  • 市場規模的轉變
  • 市場規模的轉變·預測:各國
    • 印度
    • 東南亞
    • 澳洲
    • 其他
  • 市場規模的轉變·預測:各零件
  • 市場規模的轉變·預測:各商務功能
  • 市場規模的轉變·預測:各產業
  • 市場魅力分析

第11章 南美的商務流程管理 (BPM) 市場展望:變化與預測

  • 主要的焦點
  • 價格分析
  • 市場規模的轉變
  • 市場規模的轉變·預測:各國
    • 巴西
    • 墨西哥
    • 其他
  • 市場規模的轉變·預測:各零件
  • 市場規模的轉變·預測:各商務功能
  • 市場規模的轉變·預測:各產業
  • 市場魅力分析

第12章 中東·非洲的商務流程管理 (BPM) 市場展望:變化與預測

  • 主要的焦點
  • 價格分析
  • 市場規模的轉變
  • 市場規模的轉變·預測:各國
    • GCC各國
    • 埃及
    • 南非
    • 北非
    • 其他
  • 市場規模的轉變·預測:各零件
  • 市場規模的轉變·預測:各商務功能
  • 市場規模的轉變·預測:各產業
  • 市場魅力分析

第13章 競爭情形

  • 市場佔有率分析
  • 市場結構
  • 企業簡介(詳細內容- 概要,財務,策略,最近的趨勢)
    • Pegasystems
    • Appian
    • IBM
    • Oracle
    • Software AG
    • Nintex
    • Infosys Ltd.
    • Newgen Software
    • Genpact
    • Accenture

第14章 附錄

簡介目錄
Product Code: PMRREP34973

Persistence Market Research has recently released a comprehensive report on the global Business Process Management (BPM) Market, providing an in-depth analysis of key market dynamics, including driving forces, emerging trends, opportunities, and challenges. This report offers stakeholders detailed insights to facilitate strategic decision-making in this rapidly evolving industry.

Key Insights:

  • Business Process Management Market Size (2024E): USD 18,802.7 Mn
  • Projected Market Value (2031F): USD 34,859.8 Mn
  • Global Market Growth Rate (CAGR 2024 to 2031): 7.1%

Business Process Management Market - Report Scope:

The Business Process Management (BPM) market encompasses solutions and services designed to optimize and automate business processes to enhance efficiency, productivity, and agility. BPM tools are critical in streamlining workflows, ensuring compliance, and improving customer satisfaction. The market is driven by increasing digital transformation initiatives, the need for operational efficiency, and the growing adoption of cloud-based BPM solutions across industries.

Market Growth Drivers:

Several key factors are fueling the growth of the BPM market, including rising demand for process automation and workflow optimization across industries. The proliferation of digital transformation initiatives in enterprises is leading to the widespread adoption of BPM solutions. Additionally, the growing emphasis on customer-centric business strategies and the need to manage complex business operations in real-time are driving market expansion. The increasing integration of AI, machine learning, and data analytics in BPM tools further enhances their capabilities, providing organizations with actionable insights to improve decision-making.

Market Restraints:

Despite strong growth prospects, the BPM market faces certain challenges, including the high costs associated with implementing BPM solutions and resistance to organizational change. The lack of technical expertise to deploy and manage advanced BPM systems also poses a significant barrier. Furthermore, concerns around data privacy and security, particularly in cloud-based BPM deployments, may limit adoption in some industries.

Market Opportunities:

The BPM market offers substantial opportunities with advancements in technology and the increasing adoption of hybrid and cloud-based solutions. The integration of AI, robotic process automation (RPA), and IoT in BPM platforms is creating new growth avenues. Moreover, small and medium-sized enterprises (SMEs) are emerging as a significant market segment due to their growing interest in process automation and digital solutions. Expanding BPM applications in emerging markets and industries, coupled with strategic partnerships and mergers, present significant growth potential for vendors.

Key Questions Answered in the Report:

  • What are the primary factors driving the global growth of the BPM market?
  • Which industries are leading the adoption of BPM solutions?
  • How are advancements in AI and automation transforming BPM applications?
  • Who are the key players in the BPM market, and what strategies are they employing to maintain competitiveness?
  • What are the emerging trends and future prospects for the global BPM market?

Competitive Intelligence and Business Strategy:

Leading companies in the global BPM market, such as Pegasystems, Appian, and IBM, are focusing on innovation, product differentiation, and strategic partnerships to enhance their market position. These companies are leveraging AI, RPA, and cloud technologies to deliver comprehensive BPM solutions tailored to various industries. Collaborations with industry stakeholders, along with investments in research and development, are helping companies address evolving customer needs and expand their global footprint. Emphasis on scalability, flexibility, and security ensures these market leaders stay ahead in this competitive landscape.

Key Companies Profiled:

  • Pegasystems
  • Appian
  • IBM
  • Oracle
  • Software AG
  • Nintex
  • Infosys Ltd.
  • Newgen Software
  • Genpact
  • Accenture

Business Process Management Market Segmentation:

By Component:

  • Solution
  • Service

By Business Function:

  • Human Resource Management
  • Procurement and Supply Chain Management
  • Sales and Marketing
  • Accounting and Finance
  • Customer Service Support
  • Others

By Industry:

  • BFSI
  • IT
  • Telecommunication
  • Retail and Consumer Goods
  • Healthcare and Life Sciences
  • Others

By Region:

  • North America
  • Europe
  • East Asia
  • South Asia and Oceania
  • Latin America
  • The Middle East and Africa

Table of Contents

1. Executive Summary

  • 1.1. Global Business Process Management (BPM) Market Snapshot, 2024 and 2031
  • 1.2. Market Opportunity Assessment, 2024 - 2031, US$ Mn
  • 1.3. Key Market Trends
  • 1.4. Future Market Projections
  • 1.5. Premium Market Insights
  • 1.6. Industry Developments and Key Market Events
  • 1.7. PMR Analysis and Recommendations

2. Market Overview

  • 2.1. Market Scope and Definition
  • 2.2. Market Dynamics
    • 2.2.1. Drivers
    • 2.2.2. Restraints
    • 2.2.3. Opportunity
    • 2.2.4. Challenges
    • 2.2.5. Key Trends
  • 2.3. Macro-Economic Factors
    • 2.3.1. Global Sectorial Outlook
    • 2.3.2. Global GDP Growth Outlook
  • 2.4. COVID-19 Impact Analysis
  • 2.5. Forecast Factors - Relevance and Impact

3. Value Added Insights

  • 3.1. Product Adoption Analysis
  • 3.2. Technology Assessment
  • 3.3. Regulatory Landscape
  • 3.4. Value Chain Analysis
    • 3.4.1 List of Service Providers
    • 3.4.2 List of Distributors
    • 3.4.3 List of End Users
    • 3.4.4 Profitability Analysis
  • 3.5. Key Deals and Mergers
  • 3.6. PESTLE Analysis
  • 3.7. Porter's Five Force Analysis
  • 3.8. Geopolitical Tensions: Market Impact

4. Price Trend Analysis, 2019 - 2031

  • 4.1. Key Highlights
  • 4.2. Key Factors Impacting Product Prices
  • 4.3. Pricing Analysis, By Product
  • 4.4. Regional Prices and Product Preferences

5. Global Business Process Management (BPM) Market Outlook: Historical (2019 - 2023) and Forecast (2024 - 2031)

  • 5.1. Key Highlights
    • 5.1.1. Market Volume (Units) Projections
    • 5.1.2. Market Size (US$ Mn) and Y-o-Y Growth
    • 5.1.3. Absolute $ Opportunity
  • 5.2. Market Size (US$ Mn) Analysis and Forecast
    • 5.2.1. Historical Market Size (US$ Mn) Analysis, 2019 - 2023
    • 5.2.2. Current Market Size (US$ Mn) Analysis and Forecast, 2024 - 2031
  • 5.3. Global Business Process Management (BPM) Market Outlook: Component
    • 5.3.1. Introduction / Key Findings
    • 5.3.2. Historical Market Size (US$ Mn) Analysis, By Component, 2019 - 2023
    • 5.3.3. Current Market Size (US$ Mn) Forecast, By Component, 2024 - 2031
      • 5.3.3.1. Solution
      • 5.3.3.2. Service
  • 5.4. Market Attractiveness Analysis: Component
  • 5.5. Global Business Process Management (BPM) Market Outlook: Business Function
    • 5.5.1. Introduction / Key Findings
    • 5.5.2. Historical Market Size (US$ Mn) Analysis, By Business Function, 2019 - 2023
    • 5.5.3. Current Market Size (US$ Mn) Analysis and Forecast, By Business Function, 2024 - 2031
      • 5.5.3.1. Human Resource Management
      • 5.5.3.2. Procurement and Supply Chain Management
      • 5.5.3.3. Sales and Marketing
      • 5.5.3.4. Accounting and Finance
      • 5.5.3.5. Customer Service Support
      • 5.5.3.6. Others
  • 5.6. Market Attractiveness Analysis: Business Function
  • 5.7. Global Business Process Management (BPM) Market Outlook: Industry
    • 5.7.1. Introduction / Key Findings
    • 5.7.2. Historical Market Size (US$ Mn) Analysis, By Industry, 2019 - 2023
    • 5.7.3. Current Market Size (US$ Mn) Analysis and Forecast, By Industry, 2024 - 2031
      • 5.7.3.1. BFSI
      • 5.7.3.2. IT
      • 5.7.3.3. Telecommunication
      • 5.7.3.4. Retail and Consumer Goods
      • 5.7.3.5. Healthcare and Life Sciences
      • 5.7.3.6. Other
  • 5.8. Market Attractiveness Analysis: Industry

6. Global Business Process Management (BPM) Market Outlook: Region

  • 6.1. Key Highlights
  • 6.2. Historical Market Size (US$ Mn) Analysis, By Region, 2019 - 2023
  • 6.3. Current Market Size (US$ Mn) Forecast, By Region, 2024 - 2031
    • 6.3.1. North America
    • 6.3.2. Europe
    • 6.3.3. East Asia
    • 6.3.4. South Asia and Oceania
    • 6.3.5. Latin America
    • 6.3.6. Middle East & Africa
  • 6.4. Market Attractiveness Analysis: Region

7. North America Business Process Management (BPM) Market Outlook: Historical (2019 - 2023) and Forecast (2024 - 2031)

  • 7.1. Key Highlights
  • 7.2. Pricing Analysis
  • 7.3. Historical Market Size (US$ Mn) Analysis, By Market, 2019 - 2023
    • 7.3.1. By Country
    • 7.3.2. By Component
    • 7.3.3. By Business Function
    • 7.3.4. By Industry
  • 7.4. Current Market Size (US$ Mn) Analysis and Forecast, By Country, 2024 - 2031
    • 7.4.1. U.S.
    • 7.4.2. Canada
  • 7.5. Current Market Size (US$ Mn) Analysis and Forecast, By Component, 2024 - 2031
    • 7.5.1. Solution
    • 7.5.2. Service
  • 7.6. Current Market Size (US$ Mn) Analysis and Forecast, By Business Function, 2024 - 2031
    • 7.6.1. Human Resource Management
    • 7.6.2. Procurement and Supply Chain Management
    • 7.6.3. Sales and Marketing
    • 7.6.4. Accounting and Finance
    • 7.6.5. Customer Service Support
    • 7.6.6. Others
  • 7.7. Current Market Size (US$ Mn) Analysis and Forecast, By Industry, 2024 - 2031
    • 7.7.1. BFSI
    • 7.7.2. IT
    • 7.7.3. Telecommunication
    • 7.7.4. Retail and Consumer Goods
    • 7.7.5. Healthcare and Life Sciences
    • 7.7.6. Other
  • 7.8. Market Attractiveness Analysis

8. Europe Business Process Management (BPM) Market Outlook: Historical (2019 - 2023) and Forecast (2024 - 2031)

  • 8.1. Key Highlights
  • 8.2. Pricing Analysis
  • 8.3. Historical Market Size (US$ Mn) Analysis, By Market, 2019 - 2023
    • 8.3.1. By Country
    • 8.3.2. By Component
    • 8.3.3. By Business Function
    • 8.3.4. By Industry
  • 8.4. Current Market Size (US$ Mn) Analysis and Forecast, By Country, 2024 - 2031
    • 8.4.1. Germany
    • 8.4.2. France
    • 8.4.3. U.K.
    • 8.4.4. Italy
    • 8.4.5. Spain
    • 8.4.6. Russia
    • 8.4.7. Turkey
    • 8.4.8. Rest of Europe
  • 8.5. Current Market Size (US$ Mn) Analysis and Forecast, By Component, 2024 - 2031
    • 8.5.1. Solution
    • 8.5.2. Service
  • 8.6. Current Market Size (US$ Mn) Analysis and Forecast, By Business Function, 2024 - 2031
    • 8.6.1. Human Resource Management
    • 8.6.2. Procurement and Supply Chain Management
    • 8.6.3. Sales and Marketing
    • 8.6.4. Accounting and Finance
    • 8.6.5. Customer Service Support
    • 8.6.6. Others
  • 8.7. Current Market Size (US$ Mn) Analysis and Forecast, By Industry, 2024 - 2031
    • 8.7.1. BFSI
    • 8.7.2. IT
    • 8.7.3. Telecommunication
    • 8.7.4. Retail and Consumer Goods
    • 8.7.5. Healthcare and Life Sciences
    • 8.7.6. Other
  • 8.8. Market Attractiveness Analysis

9. East Asia Business Process Management (BPM) Market Outlook: Historical (2019 - 2023) and Forecast (2024 - 2031)

  • 9.1. Key Highlights
  • 9.2. Pricing Analysis
  • 9.3. Historical Market Size (US$ Mn) Analysis, By Market, 2019 - 2023
    • 9.3.1. By Country
    • 9.3.2. By Component
    • 9.3.3. By Business Function
    • 9.3.4. By Industry
  • 9.4. Current Market Size (US$ Mn) Analysis and Forecast, By Country, 2024 - 2031
    • 9.4.1. China
    • 9.4.2. Japan
    • 9.4.3. South Korea
  • 9.5. Current Market Size (US$ Mn) Analysis and Forecast, By Component, 2024 - 2031
    • 9.5.1. Solution
    • 9.5.2. Service
  • 9.6. Current Market Size (US$ Mn) Analysis and Forecast, By Business Function, 2024 - 2031
    • 9.6.1. Human Resource Management
    • 9.6.2. Procurement and Supply Chain Management
    • 9.6.3. Sales and Marketing
    • 9.6.4. Accounting and Finance
    • 9.6.5. Customer Service Support
    • 9.6.6. Others
  • 9.7. Current Market Size (US$ Mn) Analysis and Forecast, By Industry, 2024 - 2031
    • 9.7.1. BFSI
    • 9.7.2. IT
    • 9.7.3. Telecommunication
    • 9.7.4. Retail and Consumer Goods
    • 9.7.5. Healthcare and Life Sciences
    • 9.7.6. Other
  • 9.8. Market Attractiveness Analysis

10. South Asia & Oceania Business Process Management (BPM) Market Outlook: Historical (2019 - 2023) and Forecast (2024 - 2031)

  • 10.1. Key Highlights
  • 10.2. Pricing Analysis
  • 10.3. Historical Market Size (US$ Mn) Analysis, By Market, 2019 - 2023
    • 10.3.1. By Country
    • 10.3.2. By Component
    • 10.3.3. By Business Function
    • 10.3.4. By Industry
  • 10.4. Current Market Size (US$ Mn) Analysis and Forecast, By Country, 2024 - 2031
    • 10.4.1. India
    • 10.4.2. Southeast Asia
    • 10.4.3. ANZ
    • 10.4.4. Rest of South Asia & Oceania
  • 10.5. Current Market Size (US$ Mn) Analysis and Forecast, By Component, 2024 - 2031
    • 10.5.1. Solution
    • 10.5.2. Service
  • 10.6. Current Market Size (US$ Mn) Analysis and Forecast, By Business Function, 2024 - 2031
    • 10.6.1. Human Resource Management
    • 10.6.2. Procurement and Supply Chain Management
    • 10.6.3. Sales and Marketing
    • 10.6.4. Accounting and Finance
    • 10.6.5. Customer Service Support
    • 10.6.6. Others
  • 10.7. Current Market Size (US$ Mn) Analysis and Forecast, By Industry, 2024 - 2031
    • 10.7.1. BFSI
    • 10.7.2. IT
    • 10.7.3. Telecommunication
    • 10.7.4. Retail and Consumer Goods
    • 10.7.5. Healthcare and Life Sciences
    • 10.7.6. Other
  • 10.8. Market Attractiveness Analysis

11. Latin America Business Process Management (BPM) Market Outlook: Historical (2019 - 2023) and Forecast (2024 - 2031)

  • 11.1. Key Highlights
  • 11.2. Pricing Analysis
  • 11.3. Historical Market Size (US$ Mn) Analysis, By Market, 2019 - 2023
    • 11.3.1. By Country
    • 11.3.2. By Component
    • 11.3.3. By Business Function
    • 11.3.4. By Industry
  • 11.4. Current Market Size (US$ Mn) Analysis and Forecast, By Country, 2024 - 2031
    • 11.4.1. Brazil
    • 11.4.2. Mexico
    • 11.4.3. Rest of Latin America
  • 11.5. Current Market Size (US$ Mn) Analysis and Forecast, By Component, 2024 - 2031
    • 11.5.1. Solution
    • 11.5.2. Service
  • 11.6. Current Market Size (US$ Mn) Analysis and Forecast, By Business Function, 2024 - 2031
    • 11.6.1. Human Resource Management
    • 11.6.2. Procurement and Supply Chain Management
    • 11.6.3. Sales and Marketing
    • 11.6.4. Accounting and Finance
    • 11.6.5. Customer Service Support
    • 11.6.6. Others
  • 11.7. Current Market Size (US$ Mn) Analysis and Forecast, By Industry, 2024 - 2031
    • 11.7.1. BFSI
    • 11.7.2. IT
    • 11.7.3. Telecommunication
    • 11.7.4. Retail and Consumer Goods
    • 11.7.5. Healthcare and Life Sciences
    • 11.7.6. Other
  • 11.8. Market Attractiveness Analysis

12. Middle East & Africa Business Process Management (BPM) Market Outlook: Historical (2019 - 2023) and Forecast (2024 - 2031)

  • 12.1. Key Highlights
  • 12.2. Pricing Analysis
  • 12.3. Historical Market Size (US$ Mn) Analysis, By Market, 2019 - 2023
    • 12.3.1. By Country
    • 12.3.2. By Component
    • 12.3.3. By Business Function
    • 12.3.4. By Industry
  • 12.4. Current Market Size (US$ Mn) Analysis and Forecast, By Country, 2024 - 2031
    • 12.4.1. GCC Countries
    • 12.4.2. Egypt
    • 12.4.3. South Africa
    • 12.4.4. Northern Africa
    • 12.4.5. Rest of Middle East & Africa
  • 12.5. Current Market Size (US$ Mn) Analysis and Forecast, By Component, 2024 - 2031
    • 12.5.1. Solution
    • 12.5.2. Service
  • 12.6. Current Market Size (US$ Mn) Analysis and Forecast, By Business Function, 2024 - 2031
    • 12.6.1. Human Resource Management
    • 12.6.2. Procurement and Supply Chain Management
    • 12.6.3. Sales and Marketing
    • 12.6.4. Accounting and Finance
    • 12.6.5. Customer Service Support
    • 12.6.6. Others
  • 12.7. Current Market Size (US$ Mn) Analysis and Forecast, By Industry, 2024 - 2031
    • 12.7.1. BFSI
    • 12.7.2. IT
    • 12.7.3. Telecommunication
    • 12.7.4. Retail and Consumer Goods
    • 12.7.5. Healthcare and Life Sciences
    • 12.7.6. Other
  • 12.8. Market Attractiveness Analysis

13. Competition Landscape

  • 13.1. Market Share Analysis, 2023
  • 13.2. Market Structure
    • 13.2.1. Competition Intensity Mapping By Market
    • 13.2.2. Competition Dashboard
  • 13.3. Company Profiles (Details - Overview, Financials, Strategy, Recent Developments)
    • 13.3.1. Pegasystems
      • 13.3.1.1. Overview
      • 13.3.1.2. Segments and Products
      • 13.3.1.3. Key Financials
      • 13.3.1.4. Market Developments
      • 13.3.1.5. Market Strategy
    • 13.3.2. Appian
    • 13.3.3. IBM
    • 13.3.4. Oracle
    • 13.3.5. Software AG
    • 13.3.6. Nintex
    • 13.3.7. Infosys Ltd.
    • 13.3.8. Newgen Software
    • 13.3.9. Genpact
    • 13.3.10. Accenture

14. Appendix

  • 14.1. Research Methodology
  • 14.2. Research Assumptions
  • 14.3. Acronyms and Abbreviations