全球 OSS 和 BSS 市場規模、佔有率、成長分析，依組件（OSS 網路管理、服務履行）、部署模型、最終用戶（通訊服務供應商、企業）分類 - 2024-2031 年產業預測

2022 年，全球 OSS 和 BSS 市場規模為 584.2 億美元，預計將從 2023 年的 650 億美元成長到 2031 年的 1527.4 億美元，預測期內（2024-2031 年）複合CAGR為 11.27%。

在各產業擴大採用數位轉型策略的推動下，全球營運支援系統（OSS）和業務支援系統（BSS）市場正在經歷顯著成長。 OSS/BSS 解決方案在使服務提供者能夠在競爭日益激烈的市場環境中有效管理其營運並增強客戶體驗方面發揮著至關重要的作用。市場成長的主要驅動力之一是電信網路的快速擴張以及對先進通訊服務（包括 5G、物聯網和基於雲端的解決方案）的需求激增。電信服務供應商正在大力投資 OSS/BSS 解決方案，以簡化營運、最佳化資源利用率並為客戶提供創新服務。此外，智慧型手機和網路設備的激增促使資料消耗激增，需要強大的 OSS/BSS 解決方案來管理網路流量、確保服務品質並有效地將資料服務貨幣化。這一趨勢在新興市場尤為明顯，網路普及率和智慧型手機普及率的不斷提高正在推動對電信服務的需求。除了電信之外，公用事業、醫療保健和交通運輸等其他行業也正在採用 OSS/BSS 解決方案，以提高營運效率、增強客戶參與度並加速數位轉型計畫。例如，公用事業公司正在利用 OSS/BSS 平台實現電網基礎設施現代化、監控能源消耗並向消費者提供個人化服務。 OSS/BSS市場競爭激烈，許多廠商透過產品創新、策略合作、併購等方式爭奪市場佔有率。市場上的主要參與者正在專注於開發提供端到端功能的綜合 OSS/BSS 套件，包括網路管理、服務配置、計費和客戶關係管理。此外，人工智慧 (AI)、機器學習 (ML) 和巨量資料分析等技術的出現正在徹底改變 OSS/BSS 格局，使服務提供者能夠更深入地了解客戶行為、自動化決策流程以及增強預測性維護能力。展望未來，在數位服務激增、下一代技術發展以及日益重視以客戶為中心等因素的推動下，全球 OSS/BSS 市場將持續成長。然而，互通性問題、安全問題和監管限制等課題可能會在一定程度上阻礙市場擴張。

目錄

執行摘要

• 市場概況
• 命運之輪

研究方法論

• 資訊採購
• 二手和主要資料來源
• 市場規模估計
• 市場假設與限制

母公司市場分析

• 市場概況
• 市場規模
• 市場動態
  • 促進要素
  • 機會
  • 限制
  • 課題

主要市場洞察

• 技術分析
• 定價分析
• 供應鏈分析
• 價值鏈分析
• 市場生態系統
• 智慧財產權分析
• 貿易分析
• 啟動分析
• 原料分析
• 創新矩陣
• 管道產品分析
• 總體經濟指標
• 頂級投資分析
• 成功的關鍵因素
• 競爭程度

市場動態與展望

• 市場動態
  • 促進要素
  • 機會
  • 限制
  • 課題
• 監管環境
• 波特分析
• 對未來顛覆的特別見解

依組件分類的全球 OSS 和 BSS 市場

• 市場概況
• OSS（營運支援系統）網路管理
• 服務履行
• 服務保證及BSS（業務支援系統）客戶管理
• 收入管理
• 產品管理

依部署模式分類的全球 OSS 和 BSS 市場

• 市場概況
• 本地和基於雲端的

全球 OSS 和 BSS 市場（依最終用戶）

• 市場概況
• 通訊服務提供者 (CSP)
• 企業
• 和別的

依地區分類的全球 OSS 和 BSS 市場規模

• 市場概況
• 北美洲
  • 美國
  • 加拿大
• 歐洲
  • 德國
  • 西班牙
  • 法國
  • 英國
  • 歐洲其他地區
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 韓國
  • 亞太其他地區
• 拉丁美洲
  • 巴西
  • 拉丁美洲其他地區
• 中東和非洲 (MEA)
  • 海灣合作理事會國家
  • 南非
  • MEA 的其餘部分

競爭格局

• 前 5 名企業比較
• 2021 年關鍵參與者的市場定位
• 主要市場參與者所採取的策略
• 最佳制勝策略
• 近期市集活動
• 主要公司市佔率（%），2021年

主要公司簡介

• Amdocs
• Huawei
• Nokia
• Ericsson
• Infosys
• Accenture
• Tata Consultancy Services
• Netcracker
• Oracle
• IBM
• HPE
• Tech Mahindra
• CSG Systems
• Optiva
• Redknee
• Subex
• Broadcom
• Cisco
• BMC Software
• Comarch

Global OSS and BSS Market size was valued at USD 58.42 billion in 2022 and is poised to grow from USD 65.00 billion in 2023 to USD 152.74 billion by 2031, growing at a CAGR of 11.27% in the forecast period (2024-2031).

The Global Operations Support Systems (OSS) and Business Support Systems (BSS) market is witnessing significant growth, driven by the increasing adoption of digital transformation strategies across various industries. OSS/BSS solutions play a crucial role in enabling service providers to efficiently manage their operations and enhance customer experience in an increasingly competitive market landscape. One of the primary drivers of market growth is the rapid expansion of telecommunications networks and the surge in demand for advanced communication services, including 5G, IoT, and cloud-based solutions. Telecommunication service providers are investing heavily in OSS/BSS solutions to streamline their operations, optimize resource utilization, and deliver innovative services to customers. Furthermore, the proliferation of smartphones and internet-enabled devices has led to a surge in data consumption, necessitating robust OSS/BSS solutions to manage network traffic, ensure quality of service, and monetize data services effectively. This trend is particularly evident in emerging markets, where increasing internet penetration and smartphone adoption are driving the demand for telecommunications services. In addition to telecommunications, other industries such as utilities, healthcare, and transportation are also embracing OSS/BSS solutions to improve operational efficiency, enhance customer engagement, and accelerate digital transformation initiatives. For instance, utilities are leveraging OSS/BSS platforms to modernize grid infrastructure, monitor energy consumption, and offer personalized services to consumers. The OSS/BSS market is characterized by intense competition, with numerous vendors vying for market share through product innovation, strategic partnerships, and mergers and acquisitions. Key players in the market are focusing on developing comprehensive OSS/BSS suites that offer end-to-end capabilities, including network management, service provisioning, billing, and customer relationship management. Moreover, the advent of technologies such as artificial intelligence (AI), machine learning (ML), and big data analytics is revolutionizing the OSS/BSS landscape, enabling service providers to gain deeper insights into customer behavior, automate decision-making processes, and enhance predictive maintenance capabilities. Looking ahead, the Global OSS/BSS market is poised for continued growth, driven by factors such as the proliferation of digital services, the evolution of next-generation technologies, and the increasing emphasis on customer-centricity. However, challenges such as interoperability issues, security concerns, and regulatory constraints may hinder market expansion to some extent.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global OSS and BSS Market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Carotenoids Market Segmental Analysis

The global Oss and Bss market is segmented into four major segments i.e. by Component, Deployment Model, End-User, and region. Based on Component, it is divided into OSS (Operations Support Systems) Network Management, Service Fulfillment, Service Assurance and BSS (Business Support Systems) Customer Management, Revenue Management, and Product Management. Based on Deployment Model, it is bifurcated as On-Premises, and Cloud-Based. Based on End-User it is segregated into Communication Service Providers (CSPs), Enterprises and Others. Based on region, the market is segmented into North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa.

Drivers of the Global Carotenoids Market

The global Operations Support Systems (OSS) and Business Support Systems (BSS) market have been experiencing significant growth in recent years, driven by various factors including technological advancements, increasing demand for streamlined operations, and the emergence of innovative service offerings. One prominent market driver is the escalating adoption of cloud-based solutions. Cloud-based OSS and BSS solutions offer scalability, flexibility, and cost-effectiveness, allowing telecom operators and enterprises to efficiently manage their networks and services while minimizing infrastructure costs. This trend is particularly pronounced in the telecommunications sector, where the need for agile and scalable solutions to support rapidly evolving networks and services is paramount. As a result, telecom operators are increasingly migrating towards cloud-based OSS and BSS platforms to enhance operational efficiency and agility.

Restraints in the Global Carotenoids Market

However, despite the significant growth prospects, the OSS and BSS market also face several restraints, including security concerns and data privacy issues. With the increasing volume of sensitive data being processed and managed by OSS and BSS solutions, ensuring robust cybersecurity measures and compliance with data protection regulations has become a critical challenge for vendors and service providers. Security breaches and data leaks can not only result in financial losses but also damage the reputation and trust of telecom operators and enterprises. Consequently, addressing security and privacy concerns remains a key priority for stakeholders in the OSS and BSS market, necessitating investments in advanced security technologies and stringent compliance measures to mitigate risks effectively.

Market Trends of the Global Carotenoids Market

In addition to market drivers and restraints, one notable trend shaping the OSS and BSS landscape is the growing adoption of artificial intelligence (AI) and machine learning (ML) technologies. AI and ML are revolutionizing OSS and BSS functions by enabling predictive analytics, automation, and intelligent decision-making capabilities. By harnessing AI and ML algorithms, telecom operators and enterprises can optimize network performance, anticipate customer needs, and automate routine tasks such as network provisioning and troubleshooting. Moreover, AI-powered OSS and BSS solutions can help identify and mitigate potential issues before they escalate, thereby enhancing service quality and customer satisfaction. As AI and ML continue to mature, their integration into OSS and BSS frameworks is expected to accelerate, driving innovation and efficiency across the telecom and enterprise sectors.

Table of Contents

Executive Summary

• Market Overview
• Wheel of Fortune

Research Methodology

• Information Procurement
• Secondary & Primary Data Sources
• Market Size Estimation
• Market Assumptions & Limitations

Parent Market Analysis

• Market Overview
• Market Size
• Market Dynamics
  • Drivers
  • Opportunities
  • Restraints
  • Challenges

Key Market Insights

• Technology Analysis
• Pricing Analysis
• Supply Chain Analysis
• Value Chain Analysis
• Ecosystem of the Market
• IP Analysis
• Trade Analysis
• Startup Analysis
• Raw Material Analysis
• Innovation Matrix
• Pipeline Product Analysis
• Macroeconomic Indicators
• Top Investment Analysis
• Key Success Factor
• Degree of Competition

Market Dynamics & Outlook

• Market Dynamics
  • Drivers
  • Opportunities
  • Restraints
  • Challenges
• Regulatory Landscape
• Porters Analysis
  • Competitive rivalry
  • Threat of Substitute Products
  • Bargaining Power of Buyers
  • Threat of New Entrants
  • Bargaining Power of Suppliers
• Skyquest Special Insights on Future Disruptions
  • Political Impact
  • Economic Impact
  • Social Impact
  • Technical Impact
  • Environmental Impact
  • Legal Impact

Global OSS and BSS Market by Component

• Market Overview
• OSS (Operations Support Systems) Network Management
• Service Fulfillment
• Service Assurance and BSS (Business Support Systems) Customer Management
• Revenue Management
• and Product Management

Global OSS and BSS Market by Deployment Model

• Market Overview
• On-Premises and Cloud-Based

Global OSS and BSS Market by End-User

• Market Overview
• Communication Service Providers (CSPs)
• Enterprises
• and Others

Global OSS and BSS Market Size by Region

• Market Overview
• North America
  • USA
  • Canada
• Europe
  • Germany
  • Spain
  • France
  • UK
  • Rest of Europe
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America
  • Brazil
  • Rest of Latin America
• Middle East & Africa (MEA)
  • GCC Countries
  • South Africa
  • Rest of MEA

Competitive Landscape

• Top 5 Player Comparison
• Market Positioning of Key Players, 2021
• Strategies Adopted by Key Market Players
• Top Winning Strategies
  • By Development
  • By Company
  • By Year
• Recent Activities in the Market
• Key Companies Market Share (%), 2021

Key Company Profiles

• Amdocs
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Huawei
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Nokia
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Ericsson
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infosys
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Accenture
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Tata Consultancy Services
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Netcracker
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Oracle
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IBM
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• HPE
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Tech Mahindra
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• CSG Systems
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Optiva
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Redknee
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Subex
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Broadcom
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cisco
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• BMC Software
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Comarch
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments