整合通訊(UC) 市場規模、佔有率、成長分析：按部署類型、組織規模、產業、地區 - 產業預測，2024-2031 年

2022年全球整合通訊（UC）市場規模將為1159.1億美元，預測期內（2024-2031年）複合年成長率為17.8%，從2023年的1365.5億美元增至2031年的5063.7億美元。

由於在動態數位環境中加強溝通和協作的業務需求不斷成長，預計未來幾年全球整合通訊(UC) 市場將顯著成長。整合通訊(UC) 將語音、視訊、通訊和會議等各種通訊技術匯集到一個統一平台中，促進團隊、合作夥伴和客戶之間的無縫交互，無論位置或設備如何。推動市場的主要因素包括提高生產力、降低通訊成本和提高客戶滿意度的願望。遠距工作的興起推動了對適應性和擴充性通訊解決方案的需求，加速了整合通訊(UC) 的採用。儘管有其優勢，市場面臨實施成本高、不同平台之間的互通性問題以及安全問題等挑戰。為了應對這些挑戰，供應商擴大提供雲端基礎的解決方案，這些解決方案比傳統的本地系統更具成本效益、方便用戶使用且安全。目前的趨勢包括結合人工智慧和機器學習，以進一步增強溝通和協作能力。人們也越來越關注行動優先的通訊解決方案，讓員工幾乎隨時隨地保持聯繫。亞太地區和拉丁美洲等新興市場充滿機遇，快速的數位轉型正在推動整合通訊(UC) 的採用，以改善業務互動和效率。

目錄

介紹

• 研究目的
• 定義
• 市場範圍

調查方法

• 資訊採購
• 二手資料來源和主要資料來源
• 市場規模預測
• 市場假設與限制

執行摘要

• 市場概況展望
• 供需趨勢分析
• 按細分市場的機會分析

市場動態及展望

• 市場動態
  • 促進因素
  • 機會
  • 抑制因素
  • 任務
• 波特的分析

主要市場考察

• 市場成功因素
• 價值鏈分析
• 主要投資機會
• 市場魅力指數
• 生態系繪圖
• PEST分析
• 波特五力分析
• 市場限制因素分析
• 比較分析
• 產業分析
• 主要企業分析
• 宏觀經濟分析

全球整合通訊市場：按組成部分

• 市場概況
• 硬體
• 軟體
• 服務

全球整合通訊市場：按解決方案分類

• 市場概況
• 即時通訊和統一通訊
• 音訊視訊會議
• IP電話、協作平台和應用程式

全球整合通訊市場：按部署類型

• 市場概況
• 主持人
• 本地

全球整合通訊市場：按解決方案分類

• 市場概況
• 即時通訊和統一通訊
• 音訊視訊會議
• IP電話
• 協作平台和應用程式

全球整合通訊市場：依組織規模分類

• 市場概況
• 小型企業
• 主要企業

全球整合通訊市場：依產業分類

• 市場概況
• BFSI
• 製造業
• 資訊科技和通訊
• 零售與電子商務
• 政府和國防
• 醫療保健和生命科學
• 教育
• 旅遊/酒店
• 運輸/物流
• 媒體和娛樂
• 其他

全球整合通訊市場：按地區

• 市場概況
• 北美洲
  • 美國
  • 加拿大
• 歐洲
  • 德國
  • 英國
  • 法國
  • 義大利
  • 西班牙
  • 其他歐洲國家地區
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 韓國
  • 其他亞太地區
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲地區
• 中東和非洲 (MEA)
  • 海灣合作理事會國家
  • 南非
  • 其他中東/非洲地區

競爭格局

• 前5名企業對比
• 主要企業市場定位（2023年）
• 主要市場參與者所採取的策略
• 近期市集活動
• 主要企業市場佔有率（2023年）

主要企業簡介

• Microsoft Corporation（US）
• Cisco Systems, Inc.（US）
• Avaya Holdings Corp.（US）
• NEC Corporation（Japan）
• Huawei Technologies Co., Ltd.（China）
• ALE International（US）
• RingCentral, Inc.（US）
• IBM Corporation（US）
• BT Group plc（UK）
• 8x8, Inc.（US）
• West Corporation（US）
• Intrado Corporation（US）
• Twilio, Inc.（US）
• Zoom Video Communications, Inc.（US）
• Nextiva, Inc.（US）
• Dialpad, Inc.（US）
• Genesys Telecommunications Laboratories, Inc.（US）
• Wildix（Italy）
• Lifesize, Inc.（US）
• CommScope Holding Company, Inc.（US）
• CoreDial, LLC（US）
• 3CX（Cyprus）

Global Unified Communications Market size was valued at USD 115.91 Billion in 2022 and is poised to grow from USD 136.55 Billion in 2023 to USD 506.37 Billion by 2031, at a CAGR of 17.8% during the forecast period (2024-2031).

The global Unified Communications market is set to see significant growth in the coming years, driven by the increasing need for businesses to enhance their communication and collaboration in a dynamic digital environment. Unified Communications integrates various communication technologies-such as voice, video, messaging, and conferencing-into a unified platform to facilitate seamless interaction among teams, partners, and clients, regardless of their location or device. Key factors propelling the market include the desire to boost productivity, cut communication costs, and enhance customer satisfaction. The rise of remote work has heightened the demand for adaptable and scalable communication solutions, accelerating the adoption of Unified Communications. Despite its advantages, the market faces challenges such as high implementation costs, interoperability issues between different platforms, and security concerns. To address these issues, providers are increasingly offering cloud-based solutions that are more cost-effective, user-friendly, and secure compared to traditional on-premise systems. Current trends include the incorporation of artificial intelligence and machine learning to further enhance communication and collaboration features. There is also a growing focus on mobile-first communication solutions, enabling employees to remain connected from virtually anywhere at any time. Opportunities abound in emerging markets like Asia-Pacific and Latin America, where rapid digital transformation is driving the adoption of Unified Communications to improve business interactions and efficiency.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Unified Communications market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Unified Communications Market Segmental Analysis

Global unified communications market is segmented based on deployment mode, organization size, solutions, component, industry vertical and region. Based on deployment mode, the market is segmented into hosted and on-premise. Based on organization size, the market is segmented into SMEs and large enterprises. By solution, the market is segmented into instant & unified messaging, audio & Video Conferencing, IP Telephony and Collaboration Platform and applications. Based on component size, the market is segmented into hardware, software and services. Based on industrial vertical, the market is segmented into BFSI, manufacturing, IT & telecom, retail & ecommerce, government & defense, healthcare & life sciences, education, travel & hospitality, transport & logistics, media & entertainment and others. Based on region, the market is segmented into North America, Europe, Asia Pacific, South America and Middle East and Africa.

Drivers of the Global Unified Communications Market

The COVID-19 pandemic has significantly accelerated the shift towards remote work practices across the globe. As businesses adopt remote and hybrid work models, there has been a marked increase in the demand for effective communication and collaboration tools. Unified Communications (UC) solutions offer the essential infrastructure required for remote teams to stay connected and work together seamlessly, thereby boosting the demand for these technologies. During the pandemic, platforms such as Zoom, Microsoft Teams, and Slack saw a dramatic rise in user numbers. This surge reflects the widespread need for dependable and feature-rich UC platforms to support the remote work environment, as organizations sought to maintain productivity and communication despite physical distances.

Restraints in the Global Unified Communications Market

Deploying Unified Communications (UC) solutions necessitates a robust and reliable network infrastructure, which includes adequate bandwidth, low latency, and high-speed connectivity. Organizations with outdated or insufficient infrastructure may encounter significant difficulties in effectively implementing and maintaining UC systems. For instance, companies based in remote areas with limited internet connectivity may struggle with deploying UC solutions due to these infrastructure constraints. This limitation can impede their ability to fully leverage the benefits of unified communications and optimize their operations.

Market Trends of the Global Unified Communications Market

The integration of artificial intelligence (AI) technologies, such as natural language processing (NLP) and machine learning (ML), is revolutionizing Unified Communications (UC) systems. AI-enhanced features, including chatbots, speech recognition, and language translation, are significantly improving communication experiences by automating tasks and offering real-time insights for better decision-making. For instance, Microsoft Teams leverages AI to transcribe and translate conversations, automate meeting scheduling, and offer intelligent suggestions during discussions. These advancements streamline workflows and enhance the overall efficiency and effectiveness of UC systems.

Table of Contents

Introduction

• Objectives of the Study
• Definitions
• Market Scope

Research Methodology

• Information Procurement
• Secondary & Primary Data Sources
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Market Overview Outlook
• Supply Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Dynamics
  • Drivers
  • Opportunities
  • Restraints
  • Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of Substitute Products
  • Bargaining Power of Buyers
  • Threat of New Entrants
  • Bargaining Power of Suppliers

Key Market Insights

• Key Success Factors of The Market
• Value Chain Analysis
• Top Investment Pockets
• Market Attractive Index
• Ecosystem Mapping
• Pest Analysis
• Porter's Five Forces Analysis
• Market Restraint Analysis
• Comparative Analysis
• Industry Analysis
• Key company analysis
• Macroeconomic Analysis

Global Unified Communication Market by Component

• Market Overview
• Hardware
• Software
• Services

Global Unified Communication Market by Solution

• Market Overview
• Instant & Unified Messaging
• Audio & Video Conferencing
• IP Telephony and Collaboration Platform and Applications

Global Unified Communication Market by Deployment Mode

• Market Overview
• Hosted
• On-premise

Global Unified Communication Market by Solution

• Market Overview
• Instant & Unified Messaging
• Audio & Video Conferencing
• IP Telephony
• Collaboration Platform and Applications

Global Unified Communication Market by Organization Size

• Market Overview
• SMEs
• Large Enterprises

Global Unified Communication Market by Industry Vertical

• Market Overview
• BFSI
• Manufacturing
• IT & Telecom
• Retail & Ecommerce
• Government & Defense
• Healthcare & Life Sciences
• Education
• Travel & Hospitality
• Transport & Logistics
• Media & Entertainment
• Others

Global Unified Communication Market Size by Region

• Market Overview
• North America
  • USA
  • Canada
• Europe
  • Germany
  • UK
  • France
  • Italy
  • Spain
  • Rest of Europe
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America
  • Brazil
  • Rest of Latin America
• Middle East & Africa (MEA)
  • GCC Countries
  • South Africa
  • Rest of MEA

Competitive Landscape

• Top 5 Player Comparison
• Market Positioning of Key Players, 2023
• Strategies Adopted by Key Market Players
• Recent Activities in the Market
• Key Companies Market Share (%), 2023

Key Company Profiles

• Microsoft Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cisco Systems, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Avaya Holdings Corp. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• NEC Corporation (Japan)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Huawei Technologies Co., Ltd. (China)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ALE International (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• RingCentral, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IBM Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• BT Group plc (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• 8x8, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• West Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Intrado Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Twilio, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Zoom Video Communications, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Nextiva, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Dialpad, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Genesys Telecommunications Laboratories, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Wildix (Italy)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Lifesize, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• CommScope Holding Company, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• CoreDial, LLC (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• 3CX (Cyprus)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments