知識管理 (KM) 軟體市場規模、佔有率和成長分析：按類型、部署類型、組織規模和地區 - 產業預測，2024-2031 年

預計在預測期內（2024-2031 年），知識管理 (KM) 軟體的全球市場規模 2022 年為282 億美元，將從 2023 年的 314.1 億美元增至 2031 年將達到 745.1 億美元。預測期間(2024-2031年)複合年成長率為11.40%。

知識管理 (KM) 軟體市場是企業內容管理解決方案的重要組成部分，由於組織內對有效資訊儲存、搜尋和共用的需求不斷成長，知識管理 (KM) 軟體市場正在顯著成長。 KM 軟體支援多種文件類型，包括文件和多媒體，並有助於建立中央儲存庫，以應對孤立資訊的挑戰。隨著全球對提高客戶維繫和滿意度的需求不斷增加，公司擴大轉向知識管理解決方案來有效組織和傳播大量資訊。快速數位化、不斷成長的內容管理需求、最終用途行業的擴張以及投資的增加等因素正在進一步推動市場擴張。值得注意的是，軟體技術的進步正在為市場相關人員創造新的機會，並提高他們提供快速且易於訪問的解決方案的能力。分析師表示，美國知識管理（KM）軟體市場預計在未來的預測期內將以永續的年複合成長率(CAGR)成長，在適應不斷變化的數位環境的同時將繼續成長，這反映了組織的發展。這一趨勢顯示了市場的光明前景，並證實了知識管理軟體作為提高組織效率和效益的關鍵手段的前景。

目錄

介紹

• 研究目的
• 定義
• 市場範圍

調查方法

• 資訊採購
• 二手資料來源和主要資料來源
• 市場規模預測
• 市場假設與限制

執行摘要

• 市場概況展望
• 供需趨勢分析
• 按細分市場的機會分析

市場動態及展望

• 市場動態
  • 促進因素
  • 機會
  • 抑制因素
  • 任務
• 波特的分析

主要市場考察

• 技術分析
• 價值鏈分析
• 市場生態系統
• 案例研究分析
• 監管環境
• 創新矩陣
• 主要投資分析
• 關鍵成功因素
• 競爭程度

知識管理（KM）軟體市場：按類型

• 市場概況
• 安卓原生
• iOS 原生

知識管理 (KM) 軟體市場：依部署類型

• 市場概況
• 本地
• 雲
• 混合

知識管理（KM）軟體市場：依組織規模

• 市場概況
• 小型企業
• 主要企業

按地區分類的知識管理 (KM) 軟體市場規模

• 市場概況
• 北美洲
  • 美國
  • 加拿大
• 歐洲
  • 德國
  • 西班牙
  • 法國
  • 英國
  • 義大利
  • 其他歐洲國家地區
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 韓國
  • 其他亞太地區
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲地區
• 中東和非洲 (MEA)
  • 海灣合作理事會國家
  • 南非
  • 其他中東/非洲地區

競爭格局

• 前5名企業對比
• 主要企業市場定位（2023年）
• 主要市場參與者所採取的策略
• 近期市集活動
• 主要企業市場佔有率（2023年）

主要企業簡介

• IBM（US）
• SAP（Germany）
• Freshworks Inc.（US）
• ProProfs（US）
• Lucidea（Canada）
• EduBrite（US）
• Atlassian（Australia）
• MangoApps Inc.（US）
• Yonyx（US）
• eXo Platform（France）
• Bitrix24（US）
• Bloomfire（US）
• Chadha Software Technologies（India）
• Microsoft Corporation（US）
• Zendesk, Inc.（US）
• ServiceNow, Inc.（US）
• Moodle Pty Ltd.（Australia）
• Confluence（Atlassian）（Australia）
• SharePoint（Microsoft）（US）
• Zoho Corporation（India）
• Helpjuice（US）
• Document360（US）

Global Knowledge Management Software Market size was valued at USD 28.2 billion in 2022 and is poised to grow from USD 31.41 billion in 2023 to USD 74.51 billion by 2031, growing at a CAGR of 11.40% during the forecast period (2024-2031).

The knowledge management (KM) software market, a vital segment of corporate content management solutions, is experiencing significant growth driven by the increasing need for effective information storage, retrieval, and sharing within organizations. KM software accommodates various file types-including documents and multimedia-facilitating the creation of centralized repositories that address the challenges of siloed information. As global demand for enhanced customer retention and satisfaction rises, enterprises are increasingly leveraging KM solutions to organize and disseminate vast amounts of information efficiently. Factors such as rapid digitization, heightened content management needs, expanding end-use industries, and increased investments are further propelling the market's expansion. Notably, advancements in software technology are unlocking new opportunities for market players, enhancing their capabilities to deliver swift and accessible solutions. Analysts project that the US knowledge management software market is set to grow at a sustainable compound annual growth rate (CAGR) in the upcoming forecast period, reflecting the ongoing commitment of organizations to improve information flow and collaboration as they adapt to the evolving digital landscape. This trend signifies a robust market outlook, underscoring a promising future for KM software as a critical enabler of organizational efficiency and effectiveness.

Top-down and bottom-up approaches were used to estimate and validate the size of the global knowledge management software market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

global knowledge management software Market Segmental Analysis

Global Knowledge Management Software Market is segmented by Type, Deployment Type, Organization Size, and region. Based on Type, the market is segmented into Android Native, and iOS Native. Based on Deployment Type, the market is segmented into On-premises, Cloud, and Hybrid. Based on Organization Size, the market is segmented into Small & Medium Scale Enterprise, and Large Scale Enterprise. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & and Africa.

Driver of the global knowledge management software Market

The shift towards customer-centric business practices is a significant market driver for the global knowledge management software market. As organizations increasingly recognize the importance of enhancing client relationships to build loyalty and gain a competitive edge, knowledge management systems become pivotal in harnessing customer insights derived from CRM. By effectively leveraging customer knowledge, businesses can tailor their products and services, leading to improved customer satisfaction and higher financial profitability. The integration of comprehensive knowledge management solutions not only facilitates innovation and the development of new offerings but also strengthens overall customer engagement, ultimately propelling the demand for advanced knowledge management software solutions in the marketplace.

Restraints in the global knowledge management software Market

The global knowledge management software market faces significant restraints due to the reluctance of small and medium enterprises (SMEs) to invest in this domain. Many SMEs do not perceive knowledge management as essential to their operations, prioritizing short-term financial commitments over long-term strategic growth. Although there is optimism regarding the potential of information and communication technology (ICT), the lack of perceived necessity and funding constraints hamper investment in knowledge management solutions. Additionally, operational challenges, such as the need for critical software features and effective customer support, pose significant hurdles, further constraining market growth and adoption among SMEs during the forecast period.

Market Trends of the global knowledge management software Market

The global knowledge management software market is experiencing significant growth, driven by rapid technological advancements and the integration of interconnected digital technologies. As organizations increasingly recognize the value of efficient knowledge management processes, software solutions are evolving to incorporate advanced capabilities such as data mining, analytics, and data visualization. These innovations not only enhance the efficiency of knowledge management but also facilitate better information sharing and collaboration among teams. Furthermore, emerging digital technologies are being explored for their potential to support knowledge management functions both within and outside enterprises, contributing to a more agile and informed business ecosystem.

Table of Contents

Introduction

• Objectives of the Study
• Definitions
• Market Scope

Research Methodology

• Information Procurement
• Secondary & Primary Data Sources
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Market Overview Outlook
• Supply Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Dynamics
  • Drivers
  • Opportunities
  • Restraints
  • Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of Substitute Products
  • Bargaining Power of Buyers
  • Threat of New Entrants
  • Bargaining Power of Suppliers

Key Market Insights

• Technology Analysis
• Value Chain Analysis
• Ecosystem of the Market
• Case study Analysis
• Regulatory Landscape
• Innovation Matrix
• Top Investment Analysis
• Key Success Factor
• Degree of Competition

Knowledge Management Software Market byType

• Market Overview
• Android Native
• iOS Native

Knowledge Management Software Market byDeployment Type

• Market Overview
• On-premises
• Cloud
• Hybrid

Knowledge Management Software Market byOrganization Size

• Market Overview
• Small & Medium Scale Enterprise
• Large Scale Enterprise

Knowledge Management Software Market Size by Region

• Market Overview
• North America
  • USA
  • Canada
• Europe
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America
  • Brazil
  • Rest of Latin America
• Middle East & Africa (MEA)
  • GCC Countries
  • South Africa
  • Rest of MEA

Competitive Landscape

• Top 5 Player Comparison
• Market Positioning of Key Players, 2023
• Strategies Adopted by Key Market Players
• Recent Activities in the Market
• Key Companies Market Share (%), 2023

Key Company Profiles

• IBM (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SAP (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Freshworks Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ProProfs (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Lucidea (Canada)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• EduBrite (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Atlassian (Australia)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• MangoApps Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Yonyx (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• eXo Platform (France)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Bitrix24 (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Bloomfire (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Chadha Software Technologies (India)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Microsoft Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Zendesk, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ServiceNow, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Moodle Pty Ltd. (Australia)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Confluence (Atlassian) (Australia)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SharePoint (Microsoft) (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Zoho Corporation (India)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Helpjuice (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Document360 (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments