知識流程外包市場規模、佔有率、成長分析，按服務、組織規模、應用、地區 - 產業預測，2024-2031 年

2022年，全球知識流程外包市場規模將為489.2億美元，預測期間（2024-2031年）複合年成長率為17.0%，從2023年的572.4億美元成長到2031年的2009.8億美元。

在新的市場動態的推動下，知識流程外包（KPO）產業預計將大幅擴張。隨著降低成本的迫切需要，公司擴大尋求服務等級協定 (SLA) 和簡化變更管理流程的更大靈活性。透過外包關鍵流程，公司可以有效最佳化時間和資源的分配。從培訓和研究到託管服務和維護，對專業服務的需求不斷成長，正在推動該行業的發展勢頭。中國、印度和菲律賓等新興國家擁有大量高技能專業人員，如工程師、律師和建築師，與西方國家相比，價格具有競爭力。在資料豐富的時代，從海量資料集獲取可行見解的挑戰正在推動組織利用 KPO 公司。 KPO 公司利用專業知識和先進的分析工具來提高業務流程績效並支援明智的決策。然而，儘管有這種成長潛力，KPO產業也面臨阻礙其發展的挑戰。更嚴格的當地失業法規和人才短缺可能會阻礙營運穩定性，而高員工離職率可能會阻礙 KPO 公司留住技術熟練且具成本效益的勞動力。隨著競爭格局不斷加劇，成功克服這些障礙對於 KPO 公司滿足不斷成長的服務需求至關重要。

目錄

介紹

• 研究目的
• 調查範圍
• 定義

調查方法

• 資訊採購
• 二手資料和主要資料方法
• 市場規模預測
• 市場假設與限制

執行摘要

• 全球市場展望
• 供需趨勢分析
• 按細分市場的機會分析

市場動態及展望

• 市場概況
• 市場規模
• 市場動態
  • 促進因素和機遇
  • 限制因素和挑戰
• 波特分析及影響
  • 競爭公司之間的敵對關係
  • 替代品的威脅
  • 買方議價能力
  • 新進入者的威脅
  • 供應商的議價能力

主要市場考察

• 關鍵成功因素
• 競爭程度
• 關鍵投資機會
• 市場生態系統
• 技術進步
• 監管環境
• 案例研究分析
• PESTEL分析
• 總體經濟指標
• Start-Ups分析
• 市場吸引力指數
• 價格分析

全球知識流程外包市場規模：依服務分類的複合年成長率（2024-2031）

• 市場概況
• 分析與市場研究
  • 客戶和行銷分析
  • 營運和供應鏈分析
  • 競爭資訊與產業分析
• 工程與設計
• 財務流程外包
• 法律程序外包
• 出版外包
• 研發外包
• 其他

全球知識流程外包市場規模：依組織規模分類的複合年成長率（2024-2031）

• 市場概況
• 小型企業
• 主要企業

全球知識流程外包市場規模：依應用/複合年成長率（2024-2031）

• 市場概況
• BFSI
• 衛生保健
• 資訊科技/通訊
• 製造業
• 製藥
• 零售
• 其他

全球知識流程外包市場規模/複合年成長率（2024-2031）

• 北美洲
  • 美國
  • 加拿大
• 歐洲
  • 英國
  • 德國
  • 西班牙
  • 法國
  • 義大利
  • 其他歐洲國家地區
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 韓國
  • 其他亞太地區
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲地區
• 中東/非洲
  • 海灣合作理事會國家
  • 南非
  • 其他中東/非洲

競爭資訊

• 前5名企業對比
• 主要企業市場定位（2023年）
• 主要市場參與者所採取的策略
• 近期市場趨勢
• 公司市場佔有率分析（2023）
• 主要企業簡介
  • 公司簡介
  • 產品系列分析
  • 按公司分公司分類的股份分析
  • 收益與前一年同期比較（2021-2023）

主要企業簡介

• Wipro
• Tata Consultancy Services（TCS）
• Infosys BPM
• Genpact
• Cognizant Technology Solutions
• EXL Service
• Accenture
• Capgemini
• HCL Technologies
• Mu Sigma
• Evalueserve
• iResearch Services
• Trupp Global
• RR Donnelley
• KPMG Global Services
• Concentrix
• IBM Global Process Services
• Tech Mahindra
• Firstsource Solutions

結論和建議

Global Knowledge Process Outsourcing Market size was valued at USD 48.92 Billion in 2022 and is poised to grow from USD 57.24 Billion in 2023 to USD 200.98 Billion by 2031, at a CAGR of 17.0% during the forecast period (2024-2031).

The knowledge process outsourcing (KPO) sector is positioned for significant expansion, driven by emerging market dynamics. Companies are increasingly demanding greater flexibility in Service Level Agreements (SLAs) and streamlined change management processes, alongside a pressing need for cost reductions. Outsourcing key processes allows businesses to optimize time and resource allocation effectively. The rise in demand for professional services-ranging from training and research to managed services and maintenance-further fuels this industry's momentum. Emerging economies such as China, India, and the Philippines provide access to a large pool of highly skilled professionals, including engineers, lawyers, and architects, who offer competitive pricing relative to their Western counterparts. In an era characterized by an abundance of data, the challenge of deriving actionable insights from extensive datasets prompts organizations to engage KPO firms. These firms leverage specialized knowledge and advanced analytical tools to enhance business process performance and support informed decision-making. However, despite this growth potential, the KPO industry faces challenges that may impede its progress. Stricter regional unemployment regulations and talent shortages could disrupt operational stability, while high employee turnover rates may hinder KPO firms' ability to sustain a skilled and cost-effective workforce. As such, navigating these obstacles will be crucial for KPO firms as they aim to capitalize on the growing demand for their services in an increasingly competitive landscape.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Knowledge Process Outsourcing market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Knowledge Process Outsourcing Market Segmental Analysis

Global Knowledge Process Outsourcing Market is segmented by Service, , Organization Size, Application and region. Based on Service, the market is segmented into Analytics & Market Research (Customer & Marketing Analytics, Operations & Supply Chain Analytics, Competitive Intelligence & Industry Analysis), Engineering & Design, Financial Process Outsourcing, Legal Process Outsourcing, Publishing Outsourcing, Research & Development Outsourcing, Others. Based on Organization Size, the market is segmented into Small & Medium Enterprises (SMEs), Large Enterprises. Based on Application, the market is segmented into BFSI, Healthcare, IT & Telecom, Manufacturing, Pharmaceutical, Retail, Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & and Africa.

Driver of the Global Knowledge Process Outsourcing Market

The global Knowledge Process Outsourcing (KPO) market is significantly propelled by the escalating demand for specialized knowledge and expertise across various sectors. Organizations increasingly seek in-depth analyses, meticulous research, and domain-specific insights to inform their decisions and maintain a competitive edge. KPO firms provide access to skilled professionals proficient in areas like data analytics, legal services, financial research, and engineering, facilitating the acquisition of valuable insights and strategic advantages. For instance, a pharmaceutical company might outsource its drug research and development to a KPO firm staffed with expert scientists, thereby expediting the discovery process while potentially lowering costs.

Restraints in the Global Knowledge Process Outsourcing Market

A prominent challenge impacting the Knowledge Process Outsourcing (KPO) market is the increasing apprehension regarding data security and privacy. Numerous organizations handle sensitive information, encompassing intellectual property, financial details, and customer data. The act of outsourcing these vital processes to external service providers introduces potential risks, such as data breaches and unauthorized access to confidential information. Consequently, organizations may be reluctant to delegate specific tasks, particularly in industries that are stringently regulated, such as finance and healthcare, where adherence to data protection regulations is paramount. This hesitation can significantly hinder the growth of the KPO sector.

Market Trends of the Global Knowledge Process Outsourcing Market

The Global Knowledge Process Outsourcing (KPO) market is witnessing a significant trend driven by the integration of artificial intelligence (AI) and automation technologies. KPO firms are leveraging AI to optimize service delivery, enhancing both efficiency and accuracy. For example, the use of AI-powered chatbots for customer support allows firms to provide round-the-clock assistance, thus drastically reducing response times and minimizing the need for human intervention. Additionally, robotic process automation (RPA) is being deployed to streamline repetitive tasks, further improving operational productivity. This trend reflects the KPO industry's shift towards more intelligent, agile, and technology-driven solutions, catering to the evolving demands of global businesses.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Driver & Opportunities
  • Restraints & Challenges
• Porters Analysis & Impact
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Technological Advancement
• Regulatory Landscape
• Case Study Analysis
• PESTEL Analysis
• Macro-Economic Indicators
• Startup Analysis
• Market Attractiveness Index
• Pricing Analysis

Global Knowledge Process Outsourcing Market Size by Service & CAGR (2024-2031)

• Market Overview
• Analytics & Market Research
  • Customer & Marketing Analytics
  • Operations & Supply Chain Analytics
  • Competitive Intelligence & Industry Analysis
• Engineering & Design
• Financial Process Outsourcing
• Legal Process Outsourcing
• Publishing Outsourcing
• Research & Development Outsourcing
• Others

Global Knowledge Process Outsourcing Market Size by Organization Size & CAGR (2024-2031)

• Market Overview
• Small and Medium Enterprises (SMEs)
• Large Enterprises

Global Knowledge Process Outsourcing Market Size by Application & CAGR (2024-2031)

• Market Overview
• BFSI
• Healthcare
• IT & Telecom
• Manufacturing
• Pharmaceutical
• Retail
• Others

Global Knowledge Process Outsourcing Market Size & CAGR (2024-2031)

• North America, (Service, Organization Size, Application)
  • US
  • Canada
• Europe, (Service, Organization Size, Application)
  • UK
  • Germany
  • Spain
  • France
  • Italy
  • Rest of Europe
• Asia-Pacific, (Service, Organization Size, Application)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia Pacific
• Latin America, (Service, Organization Size, Application)
  • Brazil
  • Rest of Latin America
• Middle East & Africa, (Service, Organization Size, Application)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2023
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2023
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2021-2023)

Key Company Profiles

• Wipro
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Tata Consultancy Services (TCS)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infosys BPM
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Genpact
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cognizant Technology Solutions
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• EXL Service
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Accenture
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Capgemini
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• HCL Technologies
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Mu Sigma
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Evalueserve
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• iResearch Services
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Trupp Global
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• RR Donnelley
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• KPMG Global Services
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Concentrix
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IBM Global Process Services
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Tech Mahindra
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Firstsource Solutions
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendation