BPO 市場規模、佔有率、成長分析、按服務類型、按外包類型、按部署、按最終用途、按地區 - 行業預測，2024-2031 年

2022年全球BPO市場規模將為536.1億美元，從2023年的576.7億美元成長到2031年的1,107.4億美元，預測期間（2024-2031年）複合年成長率為9.1%。

業務流程外包 (BPO) 領域正在迅速發展，越來越多的公司利用外部服務提供者來提供人力資源、薪資和客戶支援等功能。這一趨勢的促進因素是需要降低營運成本並專注於核心競爭力，同時尋求敏捷性和效率以應對不斷變化的市場動態。銀行、醫療保健和製造業等各個行業都在積極採用 BPO 服務來提高生產力並最佳化支援功能。向協作經營模式的轉變進一步推動了對 BPO 的需求，BPO 不僅可以降低成本，還可以提供 24/7 支援並增強互連性。隨著公司認知到這種夥伴關係的長期利益，美國BPO 市場可能會在未來的預測期內持續成長。

目錄

介紹

• 研究目的
• 調查範圍
• 定義

調查方法

• 資訊採購
• 二手資料和主要資料方法
• 市場規模預測
• 市場假設與限制

執行摘要

• 全球市場展望
• 供需趨勢分析
• 按細分市場的機會分析

市場動態及展望

• 市場概況
• 市場規模
• 市場動態
  • 促進因素和機遇
  • 限制因素和挑戰
• 波特分析及影響
  • 競爭公司之間的敵對關係
  • 替代品的威脅
  • 買方議價能力
  • 新進入者的威脅
  • 供應商的議價能力

主要市場考察

• 關鍵成功因素
• 競爭程度
• 主要投資機會
• 市場生態系統
• 市場吸引力指數（2023）
• PESTEL分析
• 總體經濟指標
• 價值鏈分析
• 價格分析
• 技術進步
• 監管環境
• 案例研究
• 客戶和購買標準分析

BPO 市場規模：依服務類型及複合年成長率（2024-2031）

• 市場概況
• 財務/會計
• 人力資源
• KPO
• 採購與供應鏈
• 客戶服務
• 銷售與行銷
• 物流
• 培訓/開發外包
• 其他

BPO 市場規模：依外包類型及複合年成長率（2024-2031）

• 市場概況
• 陸上
• 離岸
• 近岸

BPO 市場規模：依部署及複合年成長率（2024-2031）

• 市場概況
• 本地
• 雲

BPO 市場規模：依最終用戶和複合年成長率（2024-2031）

• 市場概況
• BFSI
• 衛生保健
• 製造業
• 資訊科技和通訊
• 零售
• 政府和國防
• 其他

BPO 市場規模：按地區及複合年成長率（2024-2031）

• 北美洲
  • 美國
  • 加拿大
• 歐洲
  • 英國
  • 德國
  • 西班牙
  • 法國
  • 義大利
  • 其他歐洲國家地區
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 韓國
  • 其他亞太地區
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲地區
• 中東/非洲
  • 海灣合作理事會國家
  • 南非
  • 其他中東/非洲

競爭資訊

• 前5名企業對比
• 主要企業市場定位（2023年）
• 主要市場參與者所採取的策略
• 近期市場趨勢
• 公司市場佔有率分析（2023）
• 主要企業簡介
  • 公司簡介
  • 產品系列分析
  • 按細分市場分類的佔有率分析
  • 收益與前一年同期比較（2021-2023）

主要企業簡介

• Accenture
• Teleperformance
• Concentrix
• Wipro
• Capgemini
• Cognizant
• HCL Technologies
• Infosys
• CGI
• Tech Mahindra
• TDCX
• Genpact
• EXL Service
• TTEC
• Foundever
• Telus International
• Hexaware Technologies
• Indra
• Plaxonic
• TaskUs

結論和建議

Global BPO Market size was valued at USD 53.61 billion in 2022 and is poised to grow from USD 57.67 billion in 2023 to USD 110.74 billion by 2031, growing at a CAGR of 9.1% in the forecast period (2024-2031).

The Business Process Outsourcing (BPO) sector is rapidly evolving, with organizations increasingly leveraging external service providers for functions like human resources, payroll, and customer support. This trend is driven by a need for agility and efficiency in addressing shifting market dynamics while reducing operational costs and focusing on core competencies. Various industries, including banking, healthcare, and manufacturing, actively employ BPO services to enhance productivity and optimize support functions. The shift towards collaborative business models is further propelling demand for BPO, which not only offers cost savings but also 24/7 support and improved interconnectivity. As companies recognize the long-term benefits of these partnerships, the U.S. BPO market is set to experience sustainable growth in the upcoming forecast period.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Bpo market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Bpo Market Segmental Analysis

Global BPO Market is segmented by Service Type, Outsourcing Type, Deployment, End User and region. Based on Service Type, the market is segmented into Finance & Accounting, Human Resource, KPO, Procurement & Supply Chain, Customer Services, Sales & Marketing, Logistics, Training and Development Outsourcing, Others. Based on Outsourcing Type, the market is segmented into Onshore, Offshore, Nearshore. Based on Deployment, the market is segmented into On premise, Cloud. Based on end user, the market is segmented into BFSI, Healthcare, Manufacturing, IT & Telecommunications, Retail, Government & Defense, Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & and Africa.

Driver of the Global Bpo Market

The global BPO market is experiencing significant growth driven by the long-term benefits associated with outsourcing. With the rise of digital technologies, businesses are uncovering new opportunities through enhanced workflows powered by cloud computing, artificial intelligence, automation, and the Internet of Things (IoT). To stay competitive and relevant, companies must continuously adapt to streamlined, intelligent processes that integrate employees, consumers, partners, and suppliers. The demand for reduced operational costs for non-core activities, alongside a focus on core competencies across various sectors, is propelling market expansion. Additionally, modern enterprises increasingly favor managing primary business functions internally while outsourcing ancillary tasks to third-party vendors, facilitating improved growth prospects.

Restraints in the Global Bpo Market

The global BPO market is poised for significant growth in the coming years; however, it faces several critical challenges that could hinder its expansion. One of the primary concerns for organizations is the risk associated with relying heavily on external outsourcing service providers, which raises issues surrounding data security and user confidentiality. Safeguarding customer data's integrity is paramount for businesses currently navigating this landscape. Furthermore, the absence of robust frameworks to ensure consistent service quality, coupled with mounting budgetary constraints, stands as another major obstacle for market development, complicating the efforts to establish trust and reliability in outsourcing partnerships.

Market Trends of the Global Bpo Market

The global BPO market is increasingly pivoting towards the integration of artificial intelligence (AI) and robotic process automation (RPA) to enhance operational efficiency and accuracy in handling business processes. This blended approach, combining human expertise with advanced technology, is set to revolutionize the sector, driving significant cost savings and improved service delivery. The growing capabilities of machine learning, big data analytics, and social media integration are expected to further bolster market growth, enabling BPO companies to offer more innovative and tailored solutions. As businesses seek to optimize their operations, this trend towards automation and AI utilization will likely continue to dominate the market landscape.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Driver & Opportunities
  • Restraints & Challenges
• Porters Analysis & Impact
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2023
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Technological Advancement
• Regulatory Landscape
• Case Studies
• Customer & Buying Criteria Analysis

Global BPO Market Size by Service Type & CAGR (2024-2031)

• Market Overview
• Finance & Accounting
• Human Resource
• KPO
• Procurement & Supply Chain
• Customer Services
• Sales & Marketing
• Logistics
• Training and Development Outsourcing
• Others

Global BPO Market Size by Outsourcing Type & CAGR (2024-2031)

• Market Overview
• Onshore
• Offshore
• Nearshore

Global BPO Market Size by Deployment & CAGR (2024-2031)

• Market Overview
• On premise
• Cloud

Global BPO Market Size by End User & CAGR (2024-2031)

• Market Overview
• BFSI
• Healthcare
• Manufacturing
• IT & Telecommunications
• Retail
• Government & Defense
• Others

Global BPO Market Size & CAGR (2024-2031)

• North America, (Service Type, Outsourcing Type, Deployment, End User)
  • US
  • Canada
• Europe, (Service Type, Outsourcing Type, Deployment, End User)
  • UK
  • Germany
  • Spain
  • France
  • Italy
  • Rest of Europe
• Asia-Pacific, (Service Type, Outsourcing Type, Deployment, End User)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia Pacific
• Latin America, (Service Type, Outsourcing Type, Deployment, End User)
  • Brazil
  • Rest of Latin America
• Middle East & Africa, (Service Type, Outsourcing Type, Deployment, End User)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2023
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2023
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2021-2023)

Key Company Profiles

• Accenture
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Teleperformance
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Concentrix
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Wipro
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Capgemini
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cognizant
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• HCL Technologies
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infosys
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• CGI
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Tech Mahindra
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• TDCX
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Genpact
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• EXL Service
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• TTEC
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Foundever
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Telus International
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Hexaware Technologies
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Indra
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Plaxonic
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• TaskUs
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendation