OSS 和 BSS 市場規模、佔有率和成長分析（按類型、組件、解決方案類型、部署模式、組織規模和地區）- 產業預測 2025-2032

OSS 和 BSS 市場預計在 2023 年達到 276 億美元，並從 2024 年的 310.2 億美元成長到 2032 年的 790.3 億美元，預測期內（2025-2032 年）的複合年成長率為 12.4%。

全球業務支撐系統 (OSS) 和業務支撐系統 (BSS) 市場正在經歷強勁成長，這得益於通訊服務供應商對業務效率和改善客戶體驗的追求。推動這項擴張的關鍵因素包括數位轉型措施的興起、行動裝置的普及以及對高速網路的需求不斷成長。隨著通訊技術的不斷進步，OSS產業蓬勃發展，專注於網路管理、業務履約和服務保障等關鍵領域。同時，BSS 領域也正在獲得發展動力，各組織優先考慮商業化戰略並透過改善客戶、收益和產品管理來創造個人化的客戶體驗。總體而言，這兩個部門在不斷發展的數位環境中都有望持續成長。

目錄

介紹

• 調查目的
• 研究範圍
• 定義

調查方法

• 資訊採購
• 次要和主要資料方法
• 市場規模預測
• 市場假設與限制

執行摘要

• 全球市場展望
• 供需趨勢分析
• 細分機會分析

市場動態及展望

• 市場概況
• 市場規模
• 市場動態
  • 促進因素和機會
  • 限制與挑戰
• 波特的分析

主要市場考察

• 關鍵成功因素
• 競爭程度
• 主要投資機會
• 市場生態系統
• 市場吸引力指數（2024 年）
• PESTEL 分析
• 總體經濟指標
• 價值鏈分析
• 定價分析
• 監管格局
• 案例研究
• 技術進步
• 貿易分析

OSS 和 BSS 市場規模（按類型）

• 市場概況
• OSS
• BSS

OSS 和 BSS 市場規模（按組件）

• 市場概況
• 解決方案
• 服務

OSS 和 BSS 市場規模（依解決方案類型）

• 市場概況
• 網路規劃與設計
• 服務產品
• 服務履行
• 服務保障
• 客戶和產品管理
• 計費和收益管理
• 網路效能管理
• 其他

OSS 和 BSS 市場規模（依部署模式）

• 市場概況
• 本地
• 雲

OSS 和 BSS 市場規模（依組織規模）

• 市場概況
• 中小企業
• 大型企業

OSS 和 BSS 市場規模（按行業）

• 市場概況
• 資訊科技和通訊
• BFSI
• 媒體和娛樂
• 零售與電子商務
• 其他

OSS 和 BSS 市場規模

• 北美洲
  • 美國
  • 加拿大
• 歐洲
  • 德國
  • 西班牙
  • 法國
  • 英國
  • 義大利
  • 其他歐洲國家地區
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 韓國
  • 其他亞太地區
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲國家
• 中東和非洲
  • 海灣合作理事會國家
  • 南非
  • 其他中東和非洲地區

競爭資訊

• 前 5 家公司對比
• 主要企業市場定位（2024年）
• 主要市場參與者所採用的策略
• 近期市場趨勢
• 公司市場佔有率分析（2024 年）
• 主要企業簡介
  • 公司詳細資訊
  • 產品系列分析
  • 公司分部佔有率分析
  • 收益與前一年同期比較對比（2022-2024 年）

主要企業簡介

• Amdocs
• Cisco Systems Inc
• Comarch SA
• Hewlett Packard Enterprise Development LP
• Huawei Technologies Co. Ltd
• Infosys Limited
• Netcracker Technology Corporation（NEC Corporation）
• Nokia Corporation
• Oracle Corporation
• Suntech SA

結論和建議

OSS and BSS Market size was valued at USD 27.6 billion in 2023 and is poised to grow from USD 31.02 billion in 2024 to USD 79.03 billion by 2032, growing at a CAGR of 12.4% during the forecast period (2025-2032).

The global Operations Support Systems (OSS) and Business Support Systems (BSS) market is witnessing robust growth, driven by communication service providers' pursuit of operational efficiency and enhanced customer experiences. Key factors fueling this expansion include the rise of digital transformation initiatives, the proliferation of mobile devices, and the increasing demand for high-speed internet. The OSS segment is flourishing due to continuous advancements in telecommunications technology, focusing on critical areas such as network management, service fulfillment, and service assurance. Concurrently, the BSS segment is gaining momentum as organizations emphasize monetization strategies and the creation of personalized customer experiences through improved customer management, revenue management, and product management practices. Overall, both segments are positioned for sustained growth in the evolving digital landscape.

Top-down and bottom-up approaches were used to estimate and validate the size of the OSS and BSS market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

OSS and BSS Market Segments Analysis

Global OSS and BSS Market is segmented by Type, Component, Solution Type, Deployment Mode, Organization Size, Industry Vertical and region. Based on Type, the market is segmented into OSS and BSS. Based on Component, the market is segmented into Solution and Services. Based on Solution Type, the market is segmented into Network Planning and Design, Service Delivery, Service Fulfillment, Service Assurance, Customer and Product Management, Billing and Revenue Management, Network Performance Management and Others. Based on Deployment Mode, the market is segmented into On-premise and Cloud. Based on Organization Size, the market is segmented into Small and Medium-sized Enterprises and Large Enterprises. Based on Industry Vertical, the market is segmented into IT and Telecom, BFSI, Media and Entertainment, Retail and E-commerce and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the OSS and BSS Market

The OSS and BSS market is being significantly propelled by the growing shift toward digital transformation initiatives across various sectors, as organizations seek to invest in sophisticated Operations Support Systems and Business Support Systems. This investment aims to streamline operational processes and improve customer experiences. Furthermore, the surge in mobile device usage and the increasing demand for high-speed internet services are critical factors driving the necessity for reliable OSS and BSS solutions. These systems are essential for effectively managing and optimizing communication networks in an ever-evolving digital landscape, ensuring timely service delivery and customer satisfaction.

Restraints in the OSS and BSS Market

The OSS and BSS market faces significant constraints due to the considerable financial investments needed for integration and customization, which can be particularly challenging for smaller businesses or those with limited budgets. Furthermore, complications arising from interoperability with existing legacy systems can obstruct the smooth implementation of OSS and BSS solutions. This situation may lead to disruptions in operations, making it difficult for organizations to fully realize the benefits of these technologies. As a result, these factors can impede the widespread adoption of OSS and BSS solutions in the competitive marketplace.

Market Trends of the OSS and BSS Market

The OSS and BSS market is witnessing a transformative trend driven by the integration of artificial intelligence (AI) and machine learning (ML), which enhances operational efficiency and decision-making among communication service providers and enterprises. As 5G technology proliferates, there is an escalating demand for advanced OSS and BSS solutions that can adeptly navigate the complexities of next-generation networks. Moreover, the increasing focus on data analytics and real-time insights is empowering organizations to extract actionable intelligence from vast datasets generated through network activities and customer interactions. This confluence of technologies is redefining service delivery and paving the way for more personalized customer experiences.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2024
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Regulatory Landscape
• Case Studies
• Technological Advancement
• Trade Analysis

Global OSS and BSS Market Size by Type & CAGR (2025-2032)

• Market Overview
• OSS
• BSS

Global OSS and BSS Market Size by Component & CAGR (2025-2032)

• Market Overview
• Solution
• Services

Global OSS and BSS Market Size by Solution Type & CAGR (2025-2032)

• Market Overview
• Network Planning and Design
• Service Delivery
• Service Fulfillment
• Service Assurance
• Customer and Product Management
• Billing and Revenue Management
• Network Performance Management
• Others

Global OSS and BSS Market Size by Deployment Mode & CAGR (2025-2032)

• Market Overview
• On-premise
• Cloud

Global OSS and BSS Market Size by Organization Size & CAGR (2025-2032)

• Market Overview
• Small and Medium-sized Enterprises
• Large Enterprises

Global OSS and BSS Market Size by Industry Vertical & CAGR (2025-2032)

• Market Overview
• IT and Telecom
• BFSI
• Media and Entertainment
• Retail and E-commerce
• Others

Global OSS and BSS Market Size & CAGR (2025-2032)

• North America (Type, Component, Solution Type, Deployment Mode, Organization Size, Industry Vertical)
  • US
  • Canada
• Europe (Type, Component, Solution Type, Deployment Mode, Organization Size, Industry Vertical)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Type, Component, Solution Type, Deployment Mode, Organization Size, Industry Vertical)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Type, Component, Solution Type, Deployment Mode, Organization Size, Industry Vertical)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Type, Component, Solution Type, Deployment Mode, Organization Size, Industry Vertical)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2024
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2024
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

• Amdocs
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cisco Systems Inc
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Comarch SA
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Hewlett Packard Enterprise Development LP
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Huawei Technologies Co. Ltd
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infosys Limited
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Netcracker Technology Corporation (NEC Corporation)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Nokia Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Oracle Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Suntech S.A.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations