醫療聊天機器人市場規模、佔有率及成長分析（按組件、部署模式、應用、最終用戶和地區）—2025 年至 2032 年產業預測

2023 年全球醫療保健聊天機器人市場規模為 3.2522 億美元，預計將從 2024 年的 3.9319 億美元成長到 2032 年的 17.9479 億美元，預測期內（2025-2032 年）的複合年成長率為 20.9%。

在醫療保健領域，對主導聊天機器人的需求正在激增，徹底改變了付款人與潛在客戶互動的方式。這些數位助理將有效地回應詢問，並使臨床團隊擺脫行政負擔，使他們能夠專注於核心職責。隨著我們越來越依賴科技來實現業務的自動化，聊天機器人對於增強病人參與、傳播健康資訊和支援遠端醫療舉措已經變得至關重要。具體來說，這些工具的創建是為了鼓勵個人掌控自己的健康，同時減少基層醫療醫師的工作量。令人震驚的是，約有 40% 來自貧困家庭的患者未能完成治療。解決這個問題從未像現在這樣重要，紐約一家大型醫療保健提供者 Northwell Health 等公司就是一個例證。

目錄

介紹

• 調查目的
• 研究範圍
• 定義

調查方法

• 資訊採購
• 二次資料和一次資料方法
• 市場規模預測
• 市場假設與限制

執行摘要

• 全球市場展望
• 供需趨勢分析
• 細分機會分析

市場動態與展望

• 市場概覽
• 市場規模
• 市場動態
  • 促進因素和機會
  • 限制與挑戰
• 波特的分析

關鍵市場考察

• 關鍵成功因素
• 競爭程度
• 主要投資機會
• 市場生態系統
• 市場吸引力指數（2024年）
• PESTEL分析
• 總體經濟指標
• 價值鏈分析
• 定價分析
• 技術進步
• 專利分析

醫療聊天機器人市場規模（按組件）

• 市場概覽
• 軟體
• 服務

醫療聊天機器人市場規模（依實施模式）

• 市場概覽
• 本地模型
• 雲端基礎模式

醫療保健聊天機器人市場規模（按應用）

• 市場概覽
• 症狀確認和藥物支持
• 預約安排和醫療指導

醫療保健聊天機器人市場規模（按最終用戶分類）

• 市場概覽
• 病人
• 醫療保健提供者
• 保險公司
• 其他最終用戶

醫療保健聊天機器人市場規模

• 北美洲
  • 美國
  • 加拿大
• 歐洲
  • 德國
  • 西班牙
  • 法國
  • 英國
  • 義大利
  • 其他歐洲國家
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 韓國
  • 其他亞太地區
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲
• 中東和非洲
  • 海灣合作理事會國家
  • 南非
  • 其他中東和非洲地區

競爭資訊

• 前五大公司對比
• 主要企業市場定位（2024年）
• 主要市場參與者所採取的策略
• 近期市場趨勢
• 公司市場佔有率分析（2024年）
• 主要企業簡介
  • 公司詳情
  • 產品系列分析
  • 公司分部佔有率分析
  • 收益與前一年同期比較對比（2022-2024 年）

主要企業簡介

• Babylon Health（United Kingdom）
• HealthTap Inc.（United States）
• Ada Health GmbH（Germany）
• Infermedica（Poland）
• MD Limited（United Kingdom）
• Woebot Labs, Inc.（United States）
• GYANT（United States）
• Sensely, Inc.（United States）
• Baidu Inc.（China）
• Buoy Health, Inc.（United States）
• HealthJoy（United States）
• Your.MD（United Kingdom）
• Lifelink Systems（United States）
• Panda Health（United States）
• GYANT.Com Inc.（United States）
• Ada Digital Health Ltd.（United Kingdom）
• Babylon Healthcare Service Limited（United Kingdom）
• Buoy Health Inc.（United States）
• GYANT.Com Inc.（United States）
• Infermedica Sp. z oo（Poland）

結論和建議

Global Healthcare Chatbots Market size was valued at USD 325.22 million in 2023 and is poised to grow from USD 393.19 million in 2024 to USD 1794.79 million by 2032, growing at a CAGR of 20.9% during the forecast period (2025-2032).

The healthcare sector is witnessing a burgeoning demand for AI-driven chatbots, which are revolutionizing the way payers engage with potential clients. These digital assistants efficiently address inquiries, relieving clinical teams from administrative burdens and enabling them to focus on core responsibilities. With increasing reliance on technology to automate operations, chatbots have become essential for enhancing patient engagement, disseminating health information, and supporting telemedicine initiatives. Notably, these tools have been created to alleviate the workload for primary care physicians while encouraging individuals to take charge of their health. Alarmingly, around 40% of patients from underprivileged backgrounds do not complete treatment; addressing this issue has never been more vital, epitomized by entities like Northwell Health, a leading healthcare provider in New York.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Healthcare Chatbots market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Healthcare Chatbots Market Segments Analysis

Global Healthcare Chatbots Market is segmented by Component, Deployment Model, Application, End User and region. Based on Component, the market is segmented into Software and Services. Based on Deployment Model, the market is segmented into On-premise Model and Cloud-based Model. Based on Application, the market is segmented into Symptom Checking & Medication Assistance and Appointment Scheduling & Medical Guidance. Based on End User, the market is segmented into Patients, Healthcare Providers, Insurance Companies and Other End Users. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Healthcare Chatbots Market

The expansion of the global healthcare chatbots market is primarily fueled by the rising demand for remote patient monitoring and telehealth solutions. This trend is rooted in a patient-centric and technology-driven evolution within the healthcare sector. Additionally, the global surge in chronic diseases, coupled with an aging population, has heightened the need for ongoing health condition management and monitoring beyond conventional in-person healthcare methods. As patients seek more convenient and efficient ways to engage with healthcare services, the adoption of chatbots becomes increasingly vital in addressing these evolving healthcare demands.

Restraints in the Global Healthcare Chatbots Market

The global healthcare chatbots market faces several significant restraints, primarily revolving around data security concerns. While data is crucial for enhancing the personalized experience of patients, it also makes these chatbots vulnerable to various threats, including malware attacks, distributed denial-of-service (DDoS) attacks, and risks stemming from inadequate coding practices and security measures. Despite advancements in technology, apprehensions regarding data privacy continue to create skepticism among consumers, ultimately impeding the widespread adoption of chatbots within the healthcare sector. Consequently, such issues are contributing to a slowdown in the growth of the global healthcare chatbots market.

Market Trends of the Global Healthcare Chatbots Market

The global healthcare chatbots market is witnessing significant growth driven by the integration of digital technology in healthcare. As more healthcare providers transition to online services, the demand for efficient patient engagement tools is rising, positioning chatbots as key assets in enhancing customer interactions and operational efficiency. These AI-driven solutions offer a user-friendly interface, enabling patients to access health information and receive personalized recommendations easily. This technological advancement not only improves patient experiences but also streamlines healthcare operations, creating a favorable environment for the expansion of the chatbot market as healthcare systems increasingly seek innovative ways to meet evolving patient needs.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2024
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Technological Advancement
• Patent Analysis

Global Healthcare Chatbots Market Size by Component & CAGR (2025-2032)

• Market Overview
• Software
• Services

Global Healthcare Chatbots Market Size by Deployment Model & CAGR (2025-2032)

• Market Overview
• On-premise Model
• Cloud-based Model

Global Healthcare Chatbots Market Size by Application & CAGR (2025-2032)

• Market Overview
• Symptom Checking & Medication Assistance
• Appointment Scheduling & Medical Guidance

Global Healthcare Chatbots Market Size by End User & CAGR (2025-2032)

• Market Overview
• Patients
• Healthcare Providers
• Insurance Companies
• Other End Users

Global Healthcare Chatbots Market Size & CAGR (2025-2032)

• North America (Component, Deployment Model, Application, End User)
  • US
  • Canada
• Europe (Component, Deployment Model, Application, End User)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Component, Deployment Model, Application, End User)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Component, Deployment Model, Application, End User)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Component, Deployment Model, Application, End User)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2024
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2024
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

• Babylon Health (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• HealthTap Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Ada Health GmbH (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infermedica (Poland)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• MD Limited (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Woebot Labs, Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GYANT (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Sensely, Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Baidu Inc. (China)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Buoy Health, Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• HealthJoy (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Your.MD (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Lifelink Systems (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Panda Health (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GYANT.Com Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Ada Digital Health Ltd. (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Babylon Healthcare Service Limited (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Buoy Health Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GYANT.Com Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infermedica Sp. z o.o. (Poland)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations