市場調查報告書
商品編碼
1218791
全球語音轉文本 API 市場:到 2028 年的預測——按組件、部署、組織規模、行業、應用程序和地區分析Speech-to-text API Market Forecasts to 2028 - Global Analysis By Component, By Deployment, By Organization Size, By Industry, By Application and Geography |
根據 Stratistics MRC 的數據,2022 年全球語音轉文本 API 市場規模將達到 27.1 億美元,預計到 2028 年將達到 70.4 億美元,預計將以複合年增長率為 17.2%。
由於語音到文本應用程序編程接口 (API),語音合成和語音識別可用於各種小工具和應用程序。 語音轉文本 API 是計算語言學的一個跨學科領域,研究計算機將口頭語言轉換為文本並進行識別的技術。 如今,Alexa、Sid、Cortana 和 Google Assistant 等語音助手以及智能揚聲器越來越受歡迎。 語音助理錄音為公司提供了新的信息證據,這些信息理論上可用於在其他領域分析客戶,例如情緒分析和心理健康問題。 隨著智能語音助手變得越來越流行,這個語音轉文本市場有望增長。
根據 Statista 的數據,到 2024 年,語音助手的數量可能會翻一番,從 2020 年的 42 億增加到 84 億。 每個人都會有多個語音助手。
市場動態
驅動程序
智能音箱和智能語音助手推動市場
Alexa、Siri、Cortana 和 Google Assistant 等智能揚聲器和語音助手在過去幾年變得越來越普遍。 隨著越來越多的家庭採用這些設備,支持語音的應用程序將從根本上改變用戶與技術交互的方式。 智能音箱越來越受歡迎,專家預計明年配備智能音箱的家庭數量將大幅增加。 聲控智能揚聲器的開發讓用戶可以更輕鬆地使用某些工具和瀏覽互聯網,提供令人信服的可能性。 但是語音助手錄音為公司提供了新的數據證據,理論上可以用來在其他領域分析他們的客戶,例如情緒分析和心理健康方面。 此類高級語音助手的普及有望刺激市場擴張。
約束
轉錄多聲道音頻
定義許多術語的困難會導致轉錄和字幕不准確,這是這項技術在轉錄來自大量頻道的音頻時的主要障礙。 背景噪音、糟糕的麥克風、混響和迴聲以及口音變化也會影響轉錄準確性。 語音轉文本 API 需要使用各種數據集正確訓練多通道語音識別。 然而,公司可能很難收集不同的數據集並建立將不同渠道的語音準確轉錄為文本的方法和解決方案。
機會
智能手機的普及
由於技術的廣泛使用和 Internet 上內容的巨大發展,在過去十年中,對智能揚聲器和手機等智能設備的需求不斷增長,從而產生了使在線視頻內容可以廣泛訪問的需求。正在崛起。 許多具有內容轉錄和電話會議分析等語音控制功能的最先進設備已經出現,使用戶能夠在智能設備上訪問教育和娛樂等信息。 由於了解客戶偏好的需求不斷增長,語音轉文本應用已變得流行
威脅
隱私問題阻礙語音應用程序的普及
語音設備的隱私問題正成為市場擴張的主要障礙。 支持語音的設備的採用受到許多後續案例的限制,這些案例涉及語音操作虛擬助手的隱私問題。 例如,2019 年 8 月,由於Google基於人工智能的語音識別技術存在隱私問題,德國數據保護委員會禁止收聽Google有限責任公司在歐洲錄製的音頻。 這些因素阻礙了市場增長。
COVID-19 的影響
由於 COVID-19,在線教學的大學和學校正在迅速採用語音轉文本技術。 語音轉文本技術在在線學習和課堂上越來越受到關注,並且越來越多地被世界各地的學術機構所採用。 通過使用語音合成技術,即使屏幕上的字符難以閱讀或感覺陌生,也可以與用戶進行交流。 語音轉文本技術的改進歸功於技術進步。 然而,由於世界各地的宅男人數增加和人們希望呆在家裡,預計未來需求將大幅增長。 它還有望在醫療保健、電子學習、媒體和娛樂等領域得到廣泛採用,以優化業務執行。
在預測期內,雲部門預計將是最大的
在預測期內,雲部分預計將在全球語音轉文本 API 市場中佔據最大的市場份額。 大型企業正在將雲視為一種靈活可靠的選擇。 服務器、存儲、數據庫、分析等都可以使用雲計算來完成。 這種速度使創新發生得更快。 文本轉語音軟件的生產力提高將在預測期內推動市場。
在預測期內,銀行、金融服務和保險 (BFSI) 行業的複合年增長率將最高。
預計在預測期內,銀行、金融服務和保險 (BFSI) 行業的複合年增長率最高。 使用語音轉文本設備進行客戶反饋分析是細分市場增長的主要驅動力。 銀行和其他金融機構每天都會收到客戶反饋、回複查詢和提出投訴。 大多數客戶寧願與接線員交談,也不願輸入他們的查詢或瀏覽眾多菜單和屏幕。 語音轉文本技術對於響應客戶反饋和促進 BFSI 的平穩運行至關重要。 這些方面正在推動市場增長。
市場份額最高的地區
由於存在強大的供應商,北美的技術支出高,解決方案的獲取範圍廣,因此在預測期內北美所佔份額最大。 該地區將繼續增長,因為需要從語音數據中獲得更好的洞察力。 智能虛擬助手在美國、加拿大等發達國家得到廣泛應用。 此外,由於園藝農業的需求不斷增長,美國語音轉文本 API 市場多年來一直相對強勁,預計在預測期內將進一步擴大。
複合年增長率最高的地區
由於製造業、醫療保健和教育等先進的基礎設施發展,預計亞太地區在預測期內將創下最高的複合年增長率。 這些行業正在採用基於語音的應用程序進行交易、診斷和指導。 由於業務擴張和新技術開發,印度、中國和韓國市場的產能正在增加。 這些行業需要語音技術來實現高效的物流和卓越的客戶體驗。 由於這些優勢,全球語音轉文本API市場有望在亞太地區擴大。
主要發展
2021 年 9 月,Microsoft 與領先的對話分析提供商 CallMiner 合作。 該合作夥伴關係將把 CallMiner 的世界級語音分析平台與Microsoft的語音識別解決方案集成在一起。 這種集成使企業能夠利用他們當前的工具實現更大的價值,並全面了解他們的客戶對話。 企業獲得寶貴的見解,使聯絡中心能夠改善客戶體驗和座席績效,並使部門能夠做出明智的業務決策。
2021 年 1 月,Microsoft 與全球領先的對話式 AI 平台 Yellow Messenger 展開合作。 通過此次合作,Yellow Messenger 將藉助 Azure AI 語音服務和自然語言處理 (NLP) 工具轉變其語音自動化解決方案。 通過此次合作,Microsoft將幫助 Yellow Messenger 開發定制的語音模型,以實現更高的準確性和更高的意圖理解。
2021 年 1 月,Amazon Web Services 與創新企業雲聯絡中心 Talkdesk 合作。 通過此次合作,Talkdesk Agent Assist 和 Talkdesk Speech Analytics 將利用 Amazon Transcribe 的潛力來增加可用產品語言和口音的數量。
本報告的內容
免費定制服務
訂閱此報告的客戶將免費獲得以下自定義選項之一。
According to Stratistics MRC, the Global Speech-to-text API Market is accounted for $2.71 billion in 2022 and is expected to reach $7.04 billion by 2028 growing at a CAGR of 17.2% during the forecast period. Speech synthesis and recognition can be used in a variety of gadgets and applications thanks to the speech-to-text application programming interface (API). Computational linguistics' multidisciplinary field of speech-to-text API researches techniques that let computers convert spoken language into text and recognise it. The use of voice assistants and smart speakers like Alexa, Sid, Cortana, and Google Assistant has increased recently. The voice assistant recordings give companies new evidence of information that could theoretically be used to profile customers in other areas, like mood analysis or mental health-related matters. This speech-to-text market is anticipated to grow as intelligent voice assistants are becoming more popular.
According to Statista, by 2024, the number of voice assistants could double to 8.4 billion from 4.2 billion in 2020. Each individual will use multiple voice assistants.
Market Dynamics:
Driver:
Smart speakers and intelligent voice assistants to drive market
Smart speakers and voice assistants like Alexa, Siri, Cortana, and Google Assistant have become more popular over the past few years. Voice-enabled apps are likely to fundamentally alter how users interact with technology as more homes adopt these devices. The popularity of smart speakers has increased, and experts anticipate that in the upcoming year, a significant increase in the number of households using them. The development of voice-activated smart speakers offers fascinating possibilities, making it simple for users to use particular tools or navigate the internet. However, voice assistant recordings give businesses new evidence of data that could theoretically be used to profile customers in other areas like emotion analysis or aspects of mental wellbeing. The popularity of such sophisticated voice assistants is likely to fuel the market's expansion.
Restraint:
Transcribing audio from many channels
The difficulty of defining many terms leads to inaccurate transcriptions or captions, which is a significant barrier for this technology when transcribing audio from numerous channels. The accuracy of transcription can also be affected by background noise, poor microphones, reverb and echo, and accent changes. Voice-to-text APIs should be properly trained for multi-channel speech recognition using a variety of data sets; however, for businesses, collecting a variety of data sets can be challenging in order to establish an approach and solution that accurately converts speech to text for a variety of channels.
Opportunity:
Massive penetration of smartphones
The demand for smart devices, such as smart speakers and mobile phones, has grown over the past ten years as a result of the widespread adoption of technology and the vast development of internet-based content, which has increased the need to make online video content widely accessible. The introduction of a number of new cutting-edge devices with voice-controlled features, including content transcription and conference call analysis, enables users to access educational, entertaining, and other information on their smart devices. Speech-to-text apps have become more common due to the increasing need to understand customer preferences
Threat:
Privacy issues to impede adoption of voice-enabled applications
Concerns over voice-enabled devices' privacy are increasingly acting as a major barrier to the market's expansion. The adoption of voice-enabled devices is constrained by a number of subsequent cases involving privacy concerns from voice-controlled virtual assistants. In August 2019, for example, the data protection commissioner of Germany forbade Google LLC from listening to voice recordings made in Europe due to a privacy concern with Google's AI-based speech recognition technology. Such elements hamper the market growth.
COVID-19 Impact
As a result of COVID-19 universities and schools that work online have quickly adopted speech-to-text technologies. Speech-to-text technology has been getting more and more attention in online learning and classes, and academic institutions all over the world are adopting it more and more. The use of speech-to-text technology makes it possible to communicate with users even when the text on the screen is difficult to read or uncomfortable. The development of improved features in speech-to-text technologies is a result of technological advancements. However, because of social withdrawal and global initiatives to stay at home, it is anticipated that demand for such solutions will significantly rise. In order to optimise the overall execution of operations, these solutions are anticipated to be adopted widely in sectors like healthcare, e-learning, and media & entertainment.
The Cloud segment is expected to be the largest during the forecast period
During the forecast period, the cloud segment is anticipated to hold the largest market share in the global speech-to-text API market. Leading businesses are embracing the cloud because it is a flexible and reliable option. Servers, storage, databases, and analytics can all be done using cloud computing. Due to its speed, innovation happens more quickly. The market is driven during the forecast period by speech-to-text software's increased productivity.
The Banking Finance Services and Insurances (BFSI) segment is expected to have the highest CAGR during the forecast period
The Banking Finance Services and Insurances (BFSI) segment is expected to witness highest CAGR during the projection period. The use of speech-to-text converters to analyse customer feedback is the main driver of segment growth. Every day, banks and other financial institutions receive customer feedback, respond to inquiries, and file complaints. The majority of customers would rather speak with an operator than type their inquiries or sift through numerous menus and screens. The speech-to-text converter technology is crucial in addressing customer feedback and facilitating the smooth operation of BFSI. Such aspects are propelling the market growth.
Region with largest share:
Due to significant technology spending and widespread accessibility of solutions with a strong supplier presence, North America held the largest share during the forecast period. The area would continue to grow as more pertinent insights from voice data are needed. Intelligent virtual assistants have been widely adopted in developed nations like the United States and Canada. Furthermore, the rising demand for horticulture farming, the speech-to-text API market in the United States has been relatively robust for a few years and is anticipated to expand even more over the course of the forecast period.
Region with highest CAGR:
The Asia Pacific region is anticipated to witness the highest CAGR during the forecast period owing to region's building up sizable manufacturing, healthcare, and educational infrastructure. Voice-based applications are being adopted by these industries for trading, diagnostics, and instruction. The markets in India, China, and South Korea are expanding their businesses and creating new technologies, which increases their capacity for production. Voice technologies are necessary in these sectors for efficient logistics and a positive customer experience. Because of these benefits, the global speech-to-text API market is anticipated to expand in the Asia Pacific region.
Key players in the market
Some of the key players profiled in the Speech-to-text API Market include Amazon Web Service, Inc., Deepgram, Google Inc., Vocapia Research SAS, VoiceBase, Inc., Amberscript Global B.V., AssemblyAI, Inc., IBM Corporation, Voxsciences, Microsoft Corporation, Nuance Communication, Inc., Rev.com, Inc., GL Communications, Contus, Twilio, Speechmatics Ltd., Verint System, Inc., Voci Technologies, Inc and Vonage API.
Key Developments:
In September 2021, Microsoft joined hands with CallMiner, a leading provider of conversation analytics. Following the collaboration, the world-class conversation analytics platform of CallMiner would be integrated with the speech recognition solution of Microsoft. Through this integration, companies would achieve higher value in their present tools and get a thorough understanding of customer conversations. By getting valuable insights, companies can help contact centers to enhance customer experiences and agent performance, and make informed business decisions across each department.
In January 2021, Microsoft formed a collaboration with Yellow Messenger, the world's leading conversational AI platform. Following the collaboration, Yellow Messenger would transform its voice automation solution with the help of Azure AI Speech Services and Natural Language Processing (NLP) tools. Through this collaboration, Microsoft would help Yellow Messenger to develop customized voice models that enable superior accuracy and higher intent understanding.
In January 2021, Amazon Web Services teamed up with Talkdesk, the cloud contact center for innovative enterprises. Under this collaboration, Talkdesk Agent Assist and Talkdesk Speech Analytics would harness the potential of Amazon Transcribe to increase the number of languages and accents in the products being available.
Components Covered:
Deployments Covered:
Organization Sizes Covered:
Industries Covered:
Applications Covered:
Regions Covered:
What our report offers:
Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options: