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2024 年雲端 IT 服務管理 (ITSM) 全球市場報告

Cloud IT Service Management (ITSM) Global Market Report 2024

出版日期: 2024年08月05日 | 出版商:

The Business Research Company | 英文 175 Pages | 商品交期: 2-10個工作天內

價格

簡介目錄

雲端IT服務管理（ITSM）市場規模預計在未來幾年將快速成長。 2028年將以16.9%的年複合成長率（CAGR）成長至171.6億美元。預測期內的成長是由於遠距工作的日益採用、IT 產業對雲端服務的需求不斷成長以及業務流程中對自動化服務的需求不斷成長而推動的。此外，自帶設備 (BYOD) 的概念正在普及，促進了對高效 IT 營運執行的需求。預測期內的主要趨勢包括雲端技術在各行業的廣泛採用、 IT基礎設施的持續發展、各營運商的投資增加、人工智慧（AI）融入ITSM解決方案以及對雲端基礎的需求不斷增加。管理軟體解決方案。

遠距工作趨勢預計將推動雲端 IT 服務管理 (ITSM) 市場的成長。遠距工作是指員工利用筆記型電腦、智慧型手機和視訊會議工具等技術在傳統辦公環境之外執行業務。技術進步、工作與生活平衡態度的演變以及靈活工作安排的普及推動了這種轉變。雲端 ITSM 解決方案提供的工具和技術可確保遠端工作人員順利運作、增強安全性並提供更好的使用者體驗。例如，人口普查局的一篇報導，2021 年遠距工作者的數量將大幅增加，約有 2,760 萬人主要在家工作工作，佔勞動力的 17.9%。遠距工作的快速成長已成為支持雲端ITSM市場成長的關鍵因素。

雲端ITSM領域的領先公司正在積極開發人工智慧主導的資料平台，以最佳化資源配置並改善客戶體驗。這些平台整合了人工智慧和機器學習技術，以提高IT服務管理流程的效率、準確性和有效性。例如，2023年5月，IBM發布了Watsonx，這是一個雲端基礎的平台，旨在幫助企業提供端到端的AI功能，包括AI開發、資料管理和管治。這些努力反映了業界更廣泛地關注利用人工智慧推動 IT 服務管理的創新和效率。

全球雲端 IT 服務管理 (ITSM) 市場：按元件、效能和預測分類，2018-2023、2023-2028、2033
解決方案
服務
全球雲端 IT 服務管理 (ITSM) 市場：按部署、效能和預測分類，2018-2023、2023-2028、2033
公共雲端
私有雲端
混合雲端
全球雲端 IT 服務管理 (ITSM) 市場：按組織規模分類的績效和預測，2018-2023、2023-2028、2033
小型企業
主要企業
全球雲端 IT 服務管理 (ITSM) 市場：按應用、實際和預測分類，2018-2023、2023-2028、2033
配置管理
績效管理
網管
資料庫管理系統
其他用途
全球雲端 IT 服務管理 (ITSM) 市場：按最終用戶產業、實際和預測，2018-2023、2023-2028、2033
銀行、金融服務和保險
資訊科技和通訊
零售
衛生保健
其他最終用戶產業

第 7 章區域/國家分析

全球雲端 IT 服務管理 (ITSM) 市場：按地區、績效和預測，2018-2023、2023-2028、2033
全球雲端 IT 服務管理 (ITSM) 市場：按國家/地區、績效和預測，2018-2023 年、2023-2028 年、2033 年

第8章亞太市場

第9章中國市場

第10章印度市場

第11章日本市場

第12章澳洲市場

第13章印尼市場

第14章韓國市場

第15章西歐市場

第16章英國市場

第17章德國市場

第18章法國市場

第19章義大利市場

第20章西班牙市場

第21章東歐市場

第22章俄羅斯市場

第23章北美市場

第24章美國市場

第25章加拿大市場

第26章南美洲市場

第27章巴西市場

第28章中東市場

第29章非洲市場

第30章競爭格局及公司概況

雲端 IT 服務管理 (ITSM) 市場：競爭格局
雲端 IT 服務管理 (ITSM) 市場：公司簡介
- Amazon.com Inc.
- International Business Machines Corporation
- Broadcom Inc.
- Hewlett Packard Enterprise Company
- Salesforce Inc.

第31章其他大型創新企業

ServiceNow Inc.
OpenText Corp.
Splunk Inc.
Citrix Systems Inc.
Atlassian
Micro Focus International PLC
BMC Software Inc.
Zendesk Inc.
Ivanti Inc.
ManageEngine
Zoho Corporation Pvt. Ltd.
Cherwell Software LLC
Freshworks Inc.
Icertis Inc.
EasyVista Inc.

第32章競爭基準化分析

第 33 章. 競爭對手儀表板

第34章重大併購

第35章前瞻性與潛力分析

第36章附錄

簡介目錄

Product Code: r18569

Cloud IT service management (ITSM) involves utilizing cloud-based solutions and tools to implement and oversee IT service delivery. It encompasses all aspects of designing, creating, delivering, supporting, and managing the lifecycle of IT services. These solutions offer on-demand self-service, resource pooling, and measured service.

The primary components of cloud ITSM consist of solutions and services. Cloud ITSM solutions are software platforms delivered via the cloud, facilitating comprehensive IT service management for organizations. These solutions are deployed through public, private, and hybrid clouds, catering to businesses of various sizes, including small and medium enterprises (SMEs) and large enterprises. They find application in configuration management, performance management, network management, database management systems, and other areas, serving diverse end-users such as banking, financial services, and insurance, information technology and telecommunication, retail, healthcare, and others.

The cloud IT service management (ITSM) market research report is one of a series of new reports from The Business Research Company that provides cloud IT service management (ITSM) statistics, including cloud IT service management (ITSM) global market size, regional shares, competitors with a cloud IT service management (ITSM) share, detailed cloud IT service management (ITSM) market segments, market trends and opportunities, and any further data you may need to thrive in the cloud IT service management (ITSM) industry. This cloud IT service management (ITSM) research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The cloud IT service management (ITSM) market size has grown rapidly in recent years. It will grow from $7.89 billion in 2023 to $9.21 billion in 2024 at a compound annual growth rate (CAGR) of 16.7%. The growth observed in the historic period can be credited to several factors, including an increased demand for scalable and cost-effective IT service management solutions. Additionally, there was a rise in demand for ITSM solutions within government and education sectors, as well as in industries such as travel, hospitality, healthcare, and IT and telecommunication.

The cloud IT service management (ITSM) market size is expected to see rapid growth in the next few years. It will grow to $17.16 billion in 2028 at a compound annual growth rate (CAGR) of 16.9%. The growth in the forecast period can be attributed to the increasing adoption of remote work practices, a heightened demand for cloud services within the IT industry, and a growing need for automation services in business processes. Furthermore, the concept of bring-your-own-device (BYOD) is gaining traction, contributing to the demand for efficient IT operations execution. Major trends expected in the forecast period encompass the widespread adoption of cloud technologies across industries, the continued development of IT infrastructure, increased investments by various operators, the integration of artificial intelligence (AI) into ITSM solutions, and rising demand for cloud-based IT service management software solutions.

The trend toward remote work is anticipated to drive growth in the cloud IT service management (ITSM) market. Remote work involves employees performing tasks away from the traditional office setting, utilizing technologies such as laptops, smartphones, and video conferencing tools. This shift is spurred by technological advancements, evolving attitudes toward work-life balance, and the pandemic expediting flexible work arrangements. Cloud ITSM solutions offer tools and technologies ensuring smooth operations, heightened security, and an enhanced user experience for remote workers. For instance, a Census Bureau article noted a significant increase in remote workers in 2021, with approximately 27.6 million people primarily working from home, constituting 17.9% of the workforce. This surge in remote work is a key driver behind the growth of the cloud ITSM market.

Leading companies in the cloud ITSM sector are actively developing AI-driven data platforms to optimize resource allocation and enhance customer experiences. These platforms integrate artificial intelligence and machine learning technologies to improve the efficiency, accuracy, and efficacy of IT service management processes. For example, in May 2023, IBM unveiled Watsonx, a cloud-based platform designed to empower enterprises with end-to-end AI capabilities, including AI development, data management, and governance. Such initiatives reflect a broader industry focus on leveraging AI to drive innovation and efficiency in IT service management.

In January 2021, Ivanti, a US-based IT software company, completed the acquisition of Cherwell Software. This strategic move is expected to bring significant scale, cross-selling opportunities, and expanded capabilities to Ivanti's customer base across unified endpoint management, zero-trust security, and enterprise service management. Cherwell Software, another US-based company, specializes in cloud IT management services, making it a valuable addition to Ivanti's portfolio.

Major companies operating in the cloud IT service management (ITSM) market are Amazon.com Inc., International Business Machines Corporation, Broadcom Inc., Hewlett Packard Enterprise Company, Salesforce Inc., ServiceNow Inc., OpenText Corp., Splunk Inc., Citrix Systems Inc., Atlassian, Micro Focus International PLC, BMC Software Inc., Zendesk Inc., Ivanti Inc., ManageEngine, Zoho Corpoation Pvt. Ltd., Cherwell Software LLC, Freshworks Inc., Icertis Inc., EasyVista Inc., Axios Systems PLC, SysAid Technologies Ltd., InvGate Inc., CA Technologies Inc., Sunrise Software Ltd.

North America was the largest region in the cloud IT service management market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the cloud IT service management (ITSM) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the cloud IT service management (ITSM) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The cloud IT service management (ITSM) market consists of revenues earned by entities by providing services such as consulting and implementation services, training and certification programs, managed services, and outsourcing offerings. The market value includes the value of related goods sold by the service provider or included within the service offering. The cloud IT service management (ITSM) market also includes sales of problem management tools, configuration management tools, and orchestration tools. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Cloud IT Service Management (ITSM) Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on cloud IT service management (ITSM) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
Measure the impact of high global inflation on market growth.
Create regional and country strategies on the basis of local data and analysis.
Identify growth segments for investment.
Outperform competitors using forecast data and the drivers and trends shaping the market.
Understand customers based on the latest market shares.
Benchmark performance against key competitors.
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Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for cloud IT service management (ITSM) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The cloud IT service management (ITSM) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

The market characteristics section of the report defines and explains the market.
The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
The forecasts are made after considering the major factors currently impacting the market. These include:

The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.

The impact of higher inflation in many countries and the resulting spike in interest rates.

The continued but declining impact of COVID-19 on supply chains and consumption patterns.

Market segmentations break down the market into sub markets.
The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

Markets Covered:1) By Component: Solution; Services
2) By Deployment: Public Cloud; Private Cloud; Hybrid Cloud
3) By Organization Size: Small And Medium Enterprises (SMEs); Large Enterprises
4) By Application: Configuration Management; Performance Management; Network Management; Database Management System; Other Applications
5) By End-User Industry: Banking, Financial Services, And Insurance; Information Technology And Telecommunication; Retail; Healthcare; Other End-User Industries
Companies Mentioned: Amazon.com Inc.; International Business Machines Corporation; Broadcom Inc.; Hewlett Packard Enterprise Company; Salesforce Inc.
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.

1. Executive Summary

2. Cloud IT Service Management (ITSM) Market Characteristics

3. Cloud IT Service Management (ITSM) Market Trends And Strategies

4. Cloud IT Service Management (ITSM) Market - Macro Economic Scenario

4.1. Impact Of High Inflation On The Market
4.2. Ukraine-Russia War Impact On The Market
4.3. COVID-19 Impact On The Market

5. Global Cloud IT Service Management (ITSM) Market Size and Growth

5.1. Global Cloud IT Service Management (ITSM) Market Drivers and Restraints
- 5.1.1. Drivers Of The Market
- 5.1.2. Restraints Of The Market
5.2. Global Cloud IT Service Management (ITSM) Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
5.3. Global Cloud IT Service Management (ITSM) Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Cloud IT Service Management (ITSM) Market Segmentation

6.1. Global Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Solution
Services
6.2. Global Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Public Cloud
Private Cloud
Hybrid Cloud
6.3. Global Cloud IT Service Management (ITSM) Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Small And Medium Enterprises (SMEs)
Large Enterprises
6.4. Global Cloud IT Service Management (ITSM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Configuration Management
Performance Management
Network Management
Database Management System
Other Applications
6.5. Global Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Banking, Financial Services, And Insurance
Information Technology And Telecommunication
Retail
Healthcare
Other End-User Industries

7. Cloud IT Service Management (ITSM) Market Regional And Country Analysis

7.1. Global Cloud IT Service Management (ITSM) Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
7.2. Global Cloud IT Service Management (ITSM) Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Cloud IT Service Management (ITSM) Market

8.1. Asia-Pacific Cloud IT Service Management (ITSM) Market Overview
Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.3. Asia-Pacific Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.4. Asia-Pacific Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Cloud IT Service Management (ITSM) Market

9.1. China Cloud IT Service Management (ITSM) Market Overview
9.2. China Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.3. China Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.4. China Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Cloud IT Service Management (ITSM) Market

10.1. India Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.2. India Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.3. India Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Cloud IT Service Management (ITSM) Market

11.1. Japan Cloud IT Service Management (ITSM) Market Overview
11.2. Japan Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.3. Japan Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.4. Japan Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Cloud IT Service Management (ITSM) Market

12.1. Australia Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.2. Australia Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.3. Australia Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Cloud IT Service Management (ITSM) Market

13.1. Indonesia Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.2. Indonesia Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.3. Indonesia Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Cloud IT Service Management (ITSM) Market

14.1. South Korea Cloud IT Service Management (ITSM) Market Overview
14.2. South Korea Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.3. South Korea Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.4. South Korea Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Cloud IT Service Management (ITSM) Market

15.1. Western Europe Cloud IT Service Management (ITSM) Market Overview
15.2. Western Europe Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.3. Western Europe Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.4. Western Europe Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Cloud IT Service Management (ITSM) Market

16.1. UK Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.2. UK Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.3. UK Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Cloud IT Service Management (ITSM) Market

17.1. Germany Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.2. Germany Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.3. Germany Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Cloud IT Service Management (ITSM) Market

18.1. France Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.2. France Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.3. France Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Cloud IT Service Management (ITSM) Market

19.1. Italy Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.2. Italy Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.3. Italy Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Cloud IT Service Management (ITSM) Market

20.1. Spain Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.2. Spain Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.3. Spain Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Cloud IT Service Management (ITSM) Market

21.1. Eastern Europe Cloud IT Service Management (ITSM) Market Overview
21.2. Eastern Europe Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.3. Eastern Europe Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.4. Eastern Europe Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Cloud IT Service Management (ITSM) Market

22.1. Russia Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.2. Russia Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.3. Russia Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Cloud IT Service Management (ITSM) Market

23.1. North America Cloud IT Service Management (ITSM) Market Overview
23.2. North America Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.3. North America Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.4. North America Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Cloud IT Service Management (ITSM) Market

24.1. USA Cloud IT Service Management (ITSM) Market Overview
24.2. USA Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.3. USA Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.4. USA Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Cloud IT Service Management (ITSM) Market

25.1. Canada Cloud IT Service Management (ITSM) Market Overview
25.2. Canada Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.3. Canada Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.4. Canada Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Cloud IT Service Management (ITSM) Market

26.1. South America Cloud IT Service Management (ITSM) Market Overview
26.2. South America Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.3. South America Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.4. South America Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Cloud IT Service Management (ITSM) Market

27.1. Brazil Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.2. Brazil Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.3. Brazil Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Cloud IT Service Management (ITSM) Market

28.1. Middle East Cloud IT Service Management (ITSM) Market Overview
28.2. Middle East Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.3. Middle East Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.4. Middle East Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Cloud IT Service Management (ITSM) Market

29.1. Africa Cloud IT Service Management (ITSM) Market Overview
29.2. Africa Cloud IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.3. Africa Cloud IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.4. Africa Cloud IT Service Management (ITSM) Market, Segmentation By End-User Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Cloud IT Service Management (ITSM) Market Competitive Landscape And Company Profiles

30.1. Cloud IT Service Management (ITSM) Market Competitive Landscape
30.2. Cloud IT Service Management (ITSM) Market Company Profiles
- 30.2.1. Amazon.com Inc.
  - 30.2.1.1. Overview
  - 30.2.1.2. Products and Services
  - 30.2.1.3. Strategy
  - 30.2.1.4. Financial Performance
- 30.2.2. International Business Machines Corporation
  - 30.2.2.1. Overview
  - 30.2.2.2. Products and Services
  - 30.2.2.3. Strategy
  - 30.2.2.4. Financial Performance
- 30.2.3. Broadcom Inc.
  - 30.2.3.1. Overview
  - 30.2.3.2. Products and Services
  - 30.2.3.3. Strategy
  - 30.2.3.4. Financial Performance
- 30.2.4. Hewlett Packard Enterprise Company
  - 30.2.4.1. Overview
  - 30.2.4.2. Products and Services
  - 30.2.4.3. Strategy
  - 30.2.4.4. Financial Performance
- 30.2.5. Salesforce Inc.
  - 30.2.5.1. Overview
  - 30.2.5.2. Products and Services
  - 30.2.5.3. Strategy
  - 30.2.5.4. Financial Performance

31. Cloud IT Service Management (ITSM) Market Other Major And Innovative Companies

31.1. ServiceNow Inc.
31.2. OpenText Corp.
31.3. Splunk Inc.
31.4. Citrix Systems Inc.
31.5. Atlassian
31.6. Micro Focus International PLC
31.7. BMC Software Inc.
31.8. Zendesk Inc.
31.9. Ivanti Inc.
31.10. ManageEngine
31.11. Zoho Corporation Pvt. Ltd.
31.12. Cherwell Software LLC
31.13. Freshworks Inc.
31.14. Icertis Inc.
31.15. EasyVista Inc.

32. Global Cloud IT Service Management (ITSM) Market Competitive Benchmarking

33. Global Cloud IT Service Management (ITSM) Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Cloud IT Service Management (ITSM) Market

35. Cloud IT Service Management (ITSM) Market Future Outlook and Potential Analysis

35.1 Cloud IT Service Management (ITSM) Market In 2028 - Countries Offering Most New Opportunities
35.2 Cloud IT Service Management (ITSM) Market In 2028 - Segments Offering Most New Opportunities
35.3 Cloud IT Service Management (ITSM) Market In 2028 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies