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1619428

2024 年客戶關係管理 (CRM) 領域人工智慧 (AI) 全球市場報告

Artificial Intelligence (AI) In Customer Relationship Management (CRM) Global Market Report 2024
出版日期: | 出版商: The Business Research Company | 英文 175 Pages | 商品交期: 2-10個工作天內

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簡介目錄

客戶關係管理（CRM）領域的人工智慧（AI）市場規模預計將在未來幾年呈指數級成長。 2028年，將以36.3%的複合年成長率成長至279.3億美元。預測期內的預期成長是由於雲端基礎的解決方案的擴展、全通路參與需求的增加、人工智慧研發投資的增加、資料來源的擴展以及對客戶體驗的日益關注而成為可能。在此期間預計的主要趨勢包括採用人工智慧驅動的聊天機器人、增強個人化、高級預測分析、人工智慧驅動的銷售自動化以及增強的資料隱私和安全措施。

行銷和銷售中擴大採用自動化預計將推動客戶關係管理 (CRM) 市場中人工智慧 (AI) 的成長。行銷和銷售自動化涉及使用技術和軟體來處理重複性任務、簡化工作流程並提高行銷宣傳活動和銷售工作的效率。這一趨勢是由管理電子郵件宣傳活動和案源計分等任務的自動化功能所推動的，從而為策略活動騰出更多時間。此外，自動化提供即時資料和分析，使企業能夠做出明智的決策並快速調整策略。 CRM 中的人工智慧透過自動化日常業務並提供資料主導的見解來最佳化宣傳活動和銷售策略，進一步增強個人化客戶互動。例如，漢堡大學於 2023 年 9 月進行的一項涉及 129 名製造和銷售領導者的研究發現，44% 的公司正在策略性地實施行銷自動化。自動化平均水準預計將上升3.6%，64%的受訪者表示行銷自動化與前一年相比變得更加重要。因此，行銷和銷售中擴大採用自動化預計將推動 CRM 市場中的人工智慧領域的發展。

客戶關係管理 (CRM) 市場中人工智慧 (AI) 的主要參與企業正在關注客戶體驗的進步，例如生成式 AI 技術，以改善個人化互動和自動化內容創建。生成式人工智慧採用複雜的演算法來實現個人化的客戶互動、自動化內容生成，並透過資料主導的洞察力為 CRM 提供支援。例如，美國雲端軟體公司 Salesforce Inc. 於 2023 年 3 月發布了 Einstein GPT。這種尖端的生成式 AI CRM 技術可在銷售、服務、行銷、商務、IT 等多種功能中產生 AI 產生的內容。透過將銷售團隊 的專有人工智慧模型與其合作夥伴生態系統生成的人工智慧以及來自 Salesforce 資料雲的即時資料整合，Einstein GPT 改善了客戶體驗。它促進與OpenAI的高級模型和其他外部模型的無縫連接，允許用戶生成動態內容並即時回應不斷變化的客戶需求。

目錄

第1章執行摘要

第2章 市場特點

第3章 市場趨勢與策略

第4章宏觀經濟情景

  • 高通膨對市場的影響
  • 烏克蘭與俄羅斯戰爭對市場的影響
  • COVID-19 對市場的影響

第5章世界市場規模與成長

  • 客戶關係管理 (CRM) 市場中的全球人工智慧 (AI)：促進因素和限制因素
    • 市場促進因素
    • 市場限制因素
  • 全球人工智慧 (AI) 在客戶關係管理 (CRM) 市場中表現：規模和成長，2018-2023 年
  • 全球人工智慧 (AI) 在客戶關係管理 (CRM) 市場預測：規模和成長，2023-2028 年、2033 年

第6章 市場細分

  • 全球客戶關係管理 (CRM) 市場中的人工智慧 (AI)：按類型、實際和預測分類，2018-2023、2023-2028、2033
  • 機器學習
  • 自然語言處理
  • 影像和語音辨識
  • 預測分析
  • 聊天機器人和虛擬助理
  • 客戶關係管理 (CRM) 市場中的全球人工智慧 (AI)：按組成部分、實際情況和預測分類，2018-2023 年、2023-2028 年、2033 年
  • 軟體
  • 服務
  • 全球客戶關係管理 (CRM) 市場中的人工智慧 (AI)：按應用、實際和預測分類，2018-2023、2023-2028、2033
  • 銷售自動化
  • 客戶服務與支援
  • 行銷個人化
  • 客戶資料分析
  • 案源計分和資格
  • 客戶關係管理 (CRM) 市場中的全球人工智慧 (AI)：按最終用途行業、實際和預測，2018-2023、2023-2028、2033
  • 銀行、金融服務和保險 (BFSI)
  • 零售與電子商務
  • 資訊科技 (IT) 和通訊
  • 醫療保健
  • 製造業
  • 其他

第 7 章 區域/國家分析

  • 全球人工智慧 (AI) 在客戶關係管理 (CRM) 市場中的應用：按地區、業績和預測，2018-2023、2023-2028、2033
  • 全球客戶關係管理 (CRM) 市場中的人工智慧 (AI)：按國家/地區、績效和預測，2018-2023、2023-2028、2033

第8章亞太市場

第9章 中國市場

第10章 印度市場

第11章 日本市場

第12章 澳洲市場

第13章 印尼市場

第14章 韓國市場

第15章 西歐市場

第16章英國市場

第17章 德國市場

第18章 法國市場

第19章 義大利市場

第20章 西班牙市場

第21章 東歐市場

第22章 俄羅斯市場

第23章 北美市場

第24章美國市場

第25章加拿大市場

第26章 南美洲市場

第27章 巴西市場

第28章 中東市場

第29章 非洲市場

第30章 競爭格局及公司概況

  • 客戶關係管理 (CRM) 領域的人工智慧 (AI) 市場：競爭格局
  • 客戶關係管理 (CRM) 領域的人工智慧 (AI) 市場：公司簡介
    • Microsoft Corporation
    • International Business Machines Corporation
    • Oracle Corporation
    • SAP SE
    • Salesforce Inc.

第31章 其他重大及創新企業

  • Adobe Inc.
  • Genesys Telecommunications Laboratories Inc.
  • HubSpot Inc.
  • Zendesk Inc.
  • Zoho Corporation Pvt. Ltd.
  • Pegasystems Inc.
  • Freshworks Inc.
  • C3.ai Inc.
  • SugarCRM Inc.
  • Intercom Inc.
  • Pipedrive Inc.
  • Copper Inc.
  • Insightly Inc.
  • Conversica Inc.
  • Streak Inc.

第32章競爭基準化分析

第 33 章. 競爭對手儀表板

第34章 重大併購

第35章 未來展望與潛力分析

第36章附錄

簡介目錄
Product Code: r20459

Artificial intelligence (AI) in customer relationship management (CRM) involves leveraging advanced algorithms and machine learning technologies to enhance and automate various aspects of customer interactions and data management. The goal is to improve customer engagement, streamline processes, and generate actionable insights by analyzing large volumes of customer data.

The primary types of AI used in CRM include machine learning, natural language processing, image and speech recognition, predictive analytics, chatbots, and virtual assistants. In CRM, machine learning involves using algorithms and statistical models to analyze data, make predictions, and optimize customer interactions by learning from past data. The key components, such as software and services, are applied in areas such as sales automation, customer service and support, marketing personalization, customer data analysis, and lead scoring and qualification. AI in CRM is utilized across various industries, including banking, financial services, and insurance (BFSI), retail and e-commerce, information technology (IT) and telecommunications, healthcare, manufacturing, and more.

The artificial intelligence (AI) in customer relationship management (CRM) market research report is one of a series of new reports from the business research company that provides artificial intelligence (AI) in customer relationship management (CRM) market statistics, including artificial intelligence (AI) in customer relationship management (CRM) industry global market size, regional shares, competitors with an artificial intelligence (AI) in customer relationship management (CRM) market share, detailed artificial intelligence (AI) in customer relationship management (CRM) market segments, market trends and opportunities, and any further data you may need to thrive in the artificial intelligence (AI) in customer relationship management (CRM) industry. This artificial intelligence (AI) in customer relationship management (CRM) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The artificial intelligence (AI) in customer relationship management (CRM) market size has grown exponentially in recent years. It will grow from $5.94 billion in 2023 to $8.09 billion in 2024 at a compound annual growth rate (CAGR) of 36.2%. The growth during the historic period can be attributed to rising customer expectations, the pursuit of cost efficiency, the explosion of data, competitive pressures, and the increased availability of data.

The artificial intelligence (AI) in customer relationship management (CRM) market size is expected to see exponential growth in the next few years. It will grow to $27.93 billion in 2028 at a compound annual growth rate (CAGR) of 36.3%. The anticipated growth during the forecast period can be attributed to the expansion of cloud-based solutions, growing demand for omnichannel engagement, increased investment in AI research and development, the expansion of data sources, and a heightened focus on customer experience. Key trends expected during this period include the adoption of AI-powered chatbots, enhanced personalization, advanced predictive analytics, AI-driven sales automation, and strengthened data privacy and security measures.

The increasing adoption of automation in marketing and sales is projected to drive growth in the artificial intelligence (AI) segment of the customer relationship management (CRM) market. Automation in marketing and sales involves using technology and software to handle repetitive tasks, streamline workflows, and improve efficiency in marketing campaigns and sales activities. This trend is propelled by automation's ability to manage tasks such as email campaigns and lead scoring, thereby allowing more time for strategic activities. Additionally, automation provides real-time data and analytics, enabling businesses to make informed decisions and quickly adapt their strategies. AI in CRM further enhances personalized customer interactions by automating routine tasks and delivering data-driven insights to optimize campaigns and sales strategies. For example, a survey conducted by the University of Hamburg in September 2023, involving 129 manufacturing and sales leaders, found that 44% of companies are strategically adopting marketing automation. The average level of automation is expected to increase by 3.6%, and 64% of respondents noted that the significance of marketing automation has grown compared to the previous year. Thus, the rise in automation adoption in marketing and sales is expected to boost the AI segment within the CRM market.

Key players in the AI CRM market are concentrating on advancements in customer experience, such as generative AI technology, to improve personalized interactions and automate content creation. Generative AI employs sophisticated algorithms to create personalized customer interactions, automate content generation, and enhance CRM through data-driven insights. For instance, Salesforce Inc., a US-based cloud software company, introduced Einstein GPT in March 2023. This cutting-edge generative AI CRM technology produces AI-generated content across various functions including sales, service, marketing, commerce, and IT. By integrating Salesforce's proprietary AI models with generative AI from partner ecosystems and real-time data from the Salesforce Data Cloud, Einstein GPT enhances customer experiences. It facilitates seamless connectivity to OpenAI's advanced models or other external ones, enabling users to generate dynamic content and adjust to changing customer needs in real time.

In May 2024, Cordance Corporation, a US-based technology and software solutions provider, acquired Spiro.ai for an undisclosed sum. This acquisition aims to enhance Cordance's portfolio by integrating Spiro.ai's AI-driven CRM technology, which streamlines sales processes and improves sales team efficiency. Spiro.ai is known for its AI-powered CRM solutions.

Major companies operating in the artificial intelligence (AI) in customer relationship management (crm) market are Microsoft Corporation, International Business Machines Corporation, Oracle Corporation, SAP SE, Salesforce Inc., Adobe Inc., Genesys Telecommunications Laboratories Inc., HubSpot Inc., Zendesk Inc., Zoho Corporation Pvt. Ltd., Pegasystems Inc., Freshworks Inc., C3.ai Inc., SugarCRM Inc., Intercom Inc., Pipedrive Inc., Copper Inc., Insightly Inc., Conversica Inc., Streak Inc., Kreato CRM, Spiro Technologies Inc., Nimble Inc., Vtiger Systems, Salesflare Inc

North America was the largest region in the artificial intelligence (AI) in customer relationship management (CRM) market in 2023. The regions covered in the artificial intelligence (AI) in customer relationship management (crm) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the artificial intelligence (AI) in customer relationship management (crm) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The artificial intelligence (AI) in customer relationship management (CRM) market consists of revenues earned by entities by providing services such as implementation services, customization services, and ongoing support services. The market value includes the value of related goods sold by the service provider or included within the service offering. The artificial intelligence (AI) in the customer relationship management (CRM) market also includes sales of AI-powered software solutions and platforms, automated sales processes, and personalized marketing tools. Values in this market are 'factory gate' values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Artificial Intelligence (AI) In Customer Relationship Management (CRM) Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on artificial intelligence (AI) in customer relationship management (CRM) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

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  • Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
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  • Outperform competitors using forecast data and the drivers and trends shaping the market.
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  • All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for artificial intelligence (AI) in customer relationship management (CRM) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The artificial intelligence (AI) in customer relationship management (CRM) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.

The impact of higher inflation in many countries and the resulting spike in interest rates.

The continued but declining impact of COVID-19 on supply chains and consumption patterns.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Type: Machine Learning; Natural Language Processing; Image and Speech Recognition; Predictive Analytics; Chatbots And Virtual Assistants
  • 2) By Component: Software; Services
  • 3) By Application: Sales Automation; Customer Service And Support; Marketing Personalization; Customer Data Analysis; Lead Scoring And Qualification\
  • 4) By End-Use Industry: Banking, Financial Services And Insurance (BFSI); Retail And E-commerce; Information Technology (IT) And Telecommunications; Healthcare; Manufacturing; Other End-Use Industries
  • Companies Mentioned: Microsoft Corporation; International Business Machines Corporation; Oracle Corporation; SAP SE; Salesforce Inc.
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Characteristics

3. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Trends And Strategies

4. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On The Market
  • 4.2. Ukraine-Russia War Impact On The Market
  • 4.3. COVID-19 Impact On The Market

5. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Size and Growth

  • 5.1. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Segmentation

  • 6.1. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Machine Learning
  • Natural Language Processing
  • Image and Speech Recognition
  • Predictive Analytics
  • Chatbots And Virtual Assistants
  • 6.2. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Software
  • Services
  • 6.3. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Sales Automation
  • Customer Service And Support
  • Marketing Personalization
  • Customer Data Analysis
  • Lead Scoring And Qualification
  • 6.4. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Banking, Financial Services And Insurance (BFSI)
  • Retail And E-commerce
  • Information Technology (IT) And Telecommunications
  • Healthcare
  • Manufacturing
  • Other End-Use Industries

7. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Regional And Country Analysis

  • 7.1. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 8.1. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.4. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 9.1. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 9.2. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.4. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 10.1. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 11.1. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 11.2. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.4. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 12.1. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 13.1. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 14.1. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 14.2. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.4. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 15.1. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 15.2. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.4. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 16.1. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 17.1. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 18.1. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.2. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.3. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 19.1. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.2. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.3. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 20.1. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.2. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.3. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 21.1. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 21.2. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.4. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 22.1. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 23.1. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 23.2. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.4. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 24.1. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 24.2. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.4. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 25.1. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 25.2. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.4. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 26.1. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 26.2. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.4. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 27.1. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 28.1. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 28.2. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.4. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 29.1. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 29.2. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.4. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Competitive Landscape And Company Profiles

  • 30.1. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Competitive Landscape
  • 30.2. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Company Profiles
    • 30.2.1. Microsoft Corporation
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1.4. Financial Performance
    • 30.2.2. International Business Machines Corporation
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2.4. Financial Performance
    • 30.2.3. Oracle Corporation
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3.4. Financial Performance
    • 30.2.4. SAP SE
      • 30.2.4.1. Overview
      • 30.2.4.2. Products and Services
      • 30.2.4.3. Strategy
      • 30.2.4.4. Financial Performance
    • 30.2.5. Salesforce Inc.
      • 30.2.5.1. Overview
      • 30.2.5.2. Products and Services
      • 30.2.5.3. Strategy
      • 30.2.5.4. Financial Performance

31. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Other Major And Innovative Companies

  • 31.1. Adobe Inc.
  • 31.2. Genesys Telecommunications Laboratories Inc.
  • 31.3. HubSpot Inc.
  • 31.4. Zendesk Inc.
  • 31.5. Zoho Corporation Pvt. Ltd.
  • 31.6. Pegasystems Inc.
  • 31.7. Freshworks Inc.
  • 31.8. C3.ai Inc.
  • 31.9. SugarCRM Inc.
  • 31.10. Intercom Inc.
  • 31.11. Pipedrive Inc.
  • 31.12. Copper Inc.
  • 31.13. Insightly Inc.
  • 31.14. Conversica Inc.
  • 31.15. Streak Inc.

32. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Competitive Benchmarking

33. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

35. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Future Outlook and Potential Analysis

  • 35.1 Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market In 2028 - Countries Offering Most New Opportunities
  • 35.2 Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market In 2028 - Segments Offering Most New Opportunities
  • 35.3 Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market In 2028 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer