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市場調查報告書
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1686464

2025年客戶服務生成式人工智慧全球市場報告

Generative AI In Customer Services Global Market Report 2025
出版日期: | 出版商: The Business Research Company | 英文 200 Pages | 商品交期: 2-10個工作天內

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簡介目錄

預計未來幾年客戶服務領域生成式人工智慧的市場規模將呈指數級成長。到 2029 年，這一數字將成長至 17.6 億美元，複合年成長率為 27.9%。預測期內的成長可歸因於與物聯網設備的整合、不斷成長的多語言支援、對道德人工智慧的關注、擴增實境(AR) 的整合以及對情緒智商的重視。預測期內的關鍵趨勢包括人工智慧建議的擴展、人工智慧虛擬助理的興起、對情感參與的更多關注、與社交媒體平台的整合以及人工智慧情緒分析的採用。

旅遊和酒店業在客戶服務中擴大使用人工智慧，預計將推動生成性人工智慧在客戶服務市場的擴張。旅遊和酒店業包括與旅行、旅遊、住宿、食品、娛樂和休閒相關的業務和服務。人工智慧正在改變旅遊業的客戶服務，為旅行者提供個人化、高效且易於訪問的幫助，改善旅行者體驗並推動旅遊公司的業務成長。例如，2024 年 8 月，專門尋找遠端全球人才的德國招聘和人事公司 Wifi Talents 強調，人工智慧正在成為酒店業的重要參與者，預計到 2025 年，85% 的客戶互動將由人工智慧聊天機器人處理。預計到 2023 年，該領域的全球人工智慧市場規模將達到 18 億美元。因此，旅遊和酒店業在客戶服務中擴大使用人工智慧，正在推動生成性人工智慧在客戶服務市場的成長。

生成式人工智慧客戶服務市場的領先公司正專注於開拓自動化技術，以改變客戶互動並簡化服務業務。這些創新透過自動產生客製化回應、利用預測分析和推動智慧決策流程來提高應對力、個人化和業務效率。例如，美國客戶服務自動化公司 Ada 於 2023 年 4 月推出了一款生成式人工智慧主導的客戶服務套件，旨在透過在通訊和語音等各種管道上提供個人化和直覺的互動來改善客戶體驗。

目錄

第1章執行摘要

第2章 市場特徵

第3章 市場趨勢與策略

第4章 市場－宏觀經濟情景，包括利率、通膨、地緣政治、新冠疫情、以及復甦對市場的影響

第5章 全球成長分析與策略分析框架

  • 全球客戶服務中的生成人工智慧 PESTEL 分析（政治、社會、技術、環境、法律因素、促進因素、限制因素）
  • 最終用途產業分析
  • 全球客戶服務市場中的生成式人工智慧：成長率分析
  • 全球客戶服務產生人工智慧市場表現：規模與成長，2019-2024
  • 全球客戶服務產生式人工智慧市場預測：規模與成長，2024-2029 年，2034 年
  • 全球客戶服務中的生成式人工智慧總可尋址市場 (TAM)

第6章市場區隔

  • 全球客戶服務市場中的生成式人工智慧：按部署、效能和預測，2019-2024 年、2024-2029 年、2034 年
  • 雲端基礎
  • 本地
  • 混合
  • 全球客戶服務市場產生人工智慧的應用、效能與預測（2019-2024 年、2024-2029 年及 2034 年）
  • 聊天機器人
  • 虛擬助手
  • 個性化推薦
  • 情緒分析
  • 其他用途
  • 全球客戶服務市場中的生成式人工智慧：按產業垂直、績效及預測，2019-2024 年、2024-2029 年、2034 年
  • 零售
  • 銀行金融服務和保險（BFSI）
  • 資訊科技（IT）和通訊
  • 旅遊與飯店
  • 衛生保健
  • 其他行業
  • 全球客戶服務市場中的生成式人工智慧，按雲端基礎的類型細分，效能和預測，2019-2024 年、2024-2029 年、2034 年
  • 公共雲端
  • 私有雲端
  • 多重雲端
  • 全球客戶服務市場在地生成人工智慧細分市場（按類型、實際和預測），2019-2024 年、2024-2029 年、2034 年
  • 單一企業部署
  • 多企業部署
  • 全球客戶服務市場中的生成式人工智慧、混合細分、按類型、效能和預測，2019-2024 年、2024-2029 年、2034 年
  • 雲端整合本地解決方案
  • 多重雲端混合模式
  • 整合雲端和本地解決方案

第7章 區域和國家分析

  • 全球客戶服務市場中的生成式人工智慧：按地區、表現和預測，2019-2024 年、2024-2029 年、2034 年
  • 全球客戶服務市場中的生成式人工智慧：按國家/地區、表現和預測，2019-2024 年、2024-2029 年、2034 年

第8章 亞太市場

第9章：中國市場

第10章 印度市場

第11章 日本市場

第12章 澳洲市場

第13章 印尼市場

第14章 韓國市場

第15章 西歐市場

第16章英國市場

第17章 德國市場

第18章 法國市場

第19章：義大利市場

第20章：西班牙市場

第21章 東歐市場

第22章 俄羅斯市場

第23章 北美市場

第24章美國市場

第25章：加拿大市場

第26章 南美洲市場

第27章：巴西市場

第28章 中東市場

第29章：非洲市場

第30章競爭格局與公司概況

  • 客戶服務中的生成式人工智慧：競爭格局
  • 客戶服務市場中的生成式人工智慧：公司簡介
    • Amazon.com Inc. Overview, Products and Services, Strategy and Financial Analysis
    • Alphabet Inc. Overview, Products and Services, Strategy and Financial Analysis
    • Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
    • International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
    • Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis

第31章 其他大型創新企業

  • SAP SE
  • salesforce.com inc.
  • Twilio Inc.
  • Nuance Communications Inc.
  • Zendesk Inc.
  • Verint Systems Inc.
  • LivePerson Inc.
  • Intercom Inc.
  • Adastra Corporation
  • Boost.ai AS
  • Haptik Inc.
  • Helpshift Inc.
  • Rasa Technologies Inc.
  • Cognigy Inc.
  • DigitalGenius Corporation

第 32 章全球市場競爭基準化分析與儀表板

第33章 重大併購

第34章近期市場趨勢

第 35 章 高市場潛力國家、細分市場與策略

  • 2029年客戶服務市場中的生成式人工智慧：提供新機會的國家
  • 2029 年客戶服務市場中的生成式人工智慧：細分領域將帶來新機會
  • 2029年客戶服務市場中的生成式人工智慧：成長策略
    • 基於市場趨勢的策略
    • 競爭對手的策略

第36章 附錄

簡介目錄
Product Code: r28152

Generative AI in customer services involves artificial intelligence technologies designed to autonomously produce responses that closely mimic human interaction in addressing customer inquiries or problems. These systems leverage natural language processing and machine learning to comprehend inquiries and generate responses that are both relevant and contextually appropriate, thereby improving the efficiency and scalability of customer service functions.

The primary forms of generative AI utilized in customer services include cloud-based, on-premise, and hybrid models. Cloud-based generative AI operates on servers hosted remotely, using AI algorithms to autonomously generate responses, recommendations, or solutions to customer inquiries, thereby streamlining support operations and enhancing customer satisfaction. This technology is applied across various functionalities such as chatbots, virtual assistants, personalized recommendations, and sentiment analysis. It serves multiple sectors, including banking, financial services, and insurance (BFSI), information technology (IT) and telecommunications, travel and hospitality, healthcare, among others.

The generative AI in customer services research report is one of a series of new reports from The Business Research Company that provides generative AI in customer services market statistics, including the generative AI in customer services industry's global market size, regional shares, competitors with a generative AI in customer services market share, detailed generative AI in customer services market segments, market trends and opportunities, and any further data you may need to thrive in the generative AI in customer services industry. This generative AI in customer services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The generative AI in customer services market size has grown exponentially in recent years. It will grow from $0.51 billion in 2024 to $0.66 billion in 2025 at a compound annual growth rate (CAGR) of 28.2%. The growth in the historic period can be attributed to emergence of chatbots, advancements in natural language processing, rising volume of customer data, and focus on customer experience.

The generative AI in customer services market size is expected to see exponential growth in the next few years. It will grow to $1.76 billion in 2029 at a compound annual growth rate (CAGR) of 27.9%. The growth in the forecast period can be attributed to integration with IoT devices, expansion of multilingual support, emphasis on ethical AI, augmented reality (AR) integration, focus on emotional intelligence. Major trends in the forecast period include expansion of AI-powered recommendations, rise of AI-powered virtual assistants, increased focus on emotional engagement, integration with social media platforms, and adoption of AI-powered sentiment analysis.

The growing use of AI in customer services within the travel and hospitality sector is expected to drive the expansion of generative AI in the customer services market. The travel and hospitality sector includes businesses and services related to travel, tourism, lodging, dining, entertainment, and recreation. AI is transforming customer services in the travel and tourism industry by offering personalized, efficient, and easily accessible assistance to travelers, thereby enhancing their experience and fostering business growth for travel companies. For example, in August 2024, Wifi Talents, a Germany-based recruitment and staffing agency specializing in sourcing remote global talent, highlighted that AI is becoming a key player in the hotel industry, with 85% of customer interactions anticipated to be handled by AI chatbots by 2025. The global market for AI in this sector is projected to reach $1.8 billion by 2023. Thus, the increasing use of AI in customer services within the travel and hospitality industry is driving the growth of generative AI in the customer services market.

Leading enterprises in the generative AI customer services market are focusing on pioneering automation technologies to transform customer interactions and streamline service operations. These innovations promote enhanced responsiveness, personalization, and operational efficiency by automatically generating tailored responses, utilizing predictive analytics, and facilitating intelligent decision-making processes. For example, in April 2023, Ada, a customer service automation company based in the US, introduced a generative AI-driven customer service suite designed to improve customer experiences by providing personalized and intuitive interactions through various channels, including messaging and voice.

In June 2023, Ramp, a finance automation platform provider in the US, acquired Cohere.io, an AI-powered customer support platform company, for an undisclosed sum. This acquisition aims to bolster Ramp's automation capabilities, particularly by leveraging large language models to automate a substantial volume of customer support ticket responses, enhancing overall service efficiency.

Major companies operating in the generative ai in customer services market are Amazon.com Inc., Alphabet Inc., Microsoft Corporation, International Business Machines Corporation, Oracle Corporation, SAP SE, salesforce.com inc., Twilio Inc., Nuance Communications Inc., Zendesk Inc., Verint Systems Inc., LivePerson Inc., Intercom Inc., Adastra Corporation, Boost.ai AS, Haptik Inc., Helpshift Inc., Rasa Technologies Inc., Cognigy Inc., DigitalGenius Corporation, SmartAction LLC, Solvvy Inc., ObserveAI Inc., Pypestream Inc., Inbenta Technologies Inc.

North America was the largest region in the generative AI in customer services market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the generative ai in customer services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the generative ai in customer services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The generative AI in customer services market consists of revenues earned by entities by providing services such as automated responses, personalized recommendations, language translation, sentiment analysis, content generation, and fraud detection. The market value includes the value of related goods sold by the service provider or included within the service offering. The generative AI in customer services market also includes sales of personalization platforms, predictive analytics tools, sales enablement software, sentiment analysis tools, and dynamic pricing solutions. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Generative AI In Customer Services Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on generative ai in customer services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for generative ai in customer services ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The generative ai in customer services market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Deployment: Cloud Based; On Premise; Hybrid
  • 2) By Application: Chatbot; Virtual Assistants; Personalized Recommendations; Sentiment Analysis; Other Applications
  • 3) By Industry: Retail; Banking Financial Services And Insurance (BFSI); Information Technology (IT) And Telecommunications; Travel And Hospitality; Healthcare; Other Industries
  • Subsegments:
  • 1) By Cloud-Based: Public Cloud; Private Cloud; Multi-Cloud
  • 2) By On-Premise: Single Enterprise Deployment; Multi-Enterprise Deployment
  • 3) By Hybrid: Cloud-Integrated On-Premise Solutions; Multi-Cloud Hybrid Models; Cloud And On-Premise Integration Solutions
  • Companies Mentioned: Amazon.com Inc.; Alphabet Inc.; Microsoft Corporation; International Business Machines Corporation; Oracle Corporation
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Generative AI In Customer Services Market Characteristics

3. Generative AI In Customer Services Market Trends And Strategies

4. Generative AI In Customer Services Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Generative AI In Customer Services Growth Analysis And Strategic Analysis Framework

  • 5.1. Global Generative AI In Customer Services PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
  • 5.2. Analysis Of End Use Industries
  • 5.3. Global Generative AI In Customer Services Market Growth Rate Analysis
  • 5.4. Global Generative AI In Customer Services Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
  • 5.5. Global Generative AI In Customer Services Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
  • 5.6. Global Generative AI In Customer Services Total Addressable Market (TAM)

6. Generative AI In Customer Services Market Segmentation

  • 6.1. Global Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Cloud Based
  • On Premise
  • Hybrid
  • 6.2. Global Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Chatbot
  • Virtual Assistants
  • Personalized Recommendations
  • Sentiment Analysis
  • Other Applications
  • 6.3. Global Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Retail
  • Banking Financial Services And Insurance (BFSI)
  • Information Technology (IT) And Telecommunications
  • Travel And Hospitality
  • Healthcare
  • Other Industries
  • 6.4. Global Generative AI In Customer Services Market, Sub-Segmentation Of Cloud-Based, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Public Cloud
  • Private Cloud
  • Multi-Cloud
  • 6.5. Global Generative AI In Customer Services Market, Sub-Segmentation Of On-Premise, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Single Enterprise Deployment
  • Multi-Enterprise Deployment
  • 6.6. Global Generative AI In Customer Services Market, Sub-Segmentation Of Hybrid, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Cloud-Integrated On-Premise Solutions
  • Multi-Cloud Hybrid Models
  • Cloud And On-Premise Integration Solutions

7. Generative AI In Customer Services Market Regional And Country Analysis

  • 7.1. Global Generative AI In Customer Services Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 7.2. Global Generative AI In Customer Services Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Generative AI In Customer Services Market

  • 8.1. Asia-Pacific Generative AI In Customer Services Market Overview
  • Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.3. Asia-Pacific Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.4. Asia-Pacific Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Generative AI In Customer Services Market

  • 9.1. China Generative AI In Customer Services Market Overview
  • 9.2. China Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.3. China Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.4. China Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Generative AI In Customer Services Market

  • 10.1. India Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.2. India Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.3. India Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Generative AI In Customer Services Market

  • 11.1. Japan Generative AI In Customer Services Market Overview
  • 11.2. Japan Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.3. Japan Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.4. Japan Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Generative AI In Customer Services Market

  • 12.1. Australia Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.2. Australia Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.3. Australia Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Generative AI In Customer Services Market

  • 13.1. Indonesia Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.2. Indonesia Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.3. Indonesia Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Generative AI In Customer Services Market

  • 14.1. South Korea Generative AI In Customer Services Market Overview
  • 14.2. South Korea Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.3. South Korea Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.4. South Korea Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Generative AI In Customer Services Market

  • 15.1. Western Europe Generative AI In Customer Services Market Overview
  • 15.2. Western Europe Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.3. Western Europe Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.4. Western Europe Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Generative AI In Customer Services Market

  • 16.1. UK Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.2. UK Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.3. UK Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Generative AI In Customer Services Market

  • 17.1. Germany Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.2. Germany Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.3. Germany Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Generative AI In Customer Services Market

  • 18.1. France Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.2. France Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.3. France Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Generative AI In Customer Services Market

  • 19.1. Italy Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.2. Italy Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.3. Italy Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Generative AI In Customer Services Market

  • 20.1. Spain Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.2. Spain Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.3. Spain Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Generative AI In Customer Services Market

  • 21.1. Eastern Europe Generative AI In Customer Services Market Overview
  • 21.2. Eastern Europe Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.3. Eastern Europe Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.4. Eastern Europe Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Generative AI In Customer Services Market

  • 22.1. Russia Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.2. Russia Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.3. Russia Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Generative AI In Customer Services Market

  • 23.1. North America Generative AI In Customer Services Market Overview
  • 23.2. North America Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.3. North America Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.4. North America Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Generative AI In Customer Services Market

  • 24.1. USA Generative AI In Customer Services Market Overview
  • 24.2. USA Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.3. USA Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.4. USA Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Generative AI In Customer Services Market

  • 25.1. Canada Generative AI In Customer Services Market Overview
  • 25.2. Canada Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.3. Canada Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.4. Canada Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Generative AI In Customer Services Market

  • 26.1. South America Generative AI In Customer Services Market Overview
  • 26.2. South America Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.3. South America Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.4. South America Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Generative AI In Customer Services Market

  • 27.1. Brazil Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.2. Brazil Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.3. Brazil Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Generative AI In Customer Services Market

  • 28.1. Middle East Generative AI In Customer Services Market Overview
  • 28.2. Middle East Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.3. Middle East Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.4. Middle East Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Generative AI In Customer Services Market

  • 29.1. Africa Generative AI In Customer Services Market Overview
  • 29.2. Africa Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.3. Africa Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.4. Africa Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Generative AI In Customer Services Market Competitive Landscape And Company Profiles

  • 30.1. Generative AI In Customer Services Market Competitive Landscape
  • 30.2. Generative AI In Customer Services Market Company Profiles
    • 30.2.1. Amazon.com Inc. Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.2. Alphabet Inc. Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.3. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.4. International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.5. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis

31. Generative AI In Customer Services Market Other Major And Innovative Companies

  • 31.1. SAP SE
  • 31.2. salesforce.com inc.
  • 31.3. Twilio Inc.
  • 31.4. Nuance Communications Inc.
  • 31.5. Zendesk Inc.
  • 31.6. Verint Systems Inc.
  • 31.7. LivePerson Inc.
  • 31.8. Intercom Inc.
  • 31.9. Adastra Corporation
  • 31.10. Boost.ai AS
  • 31.11. Haptik Inc.
  • 31.12. Helpshift Inc.
  • 31.13. Rasa Technologies Inc.
  • 31.14. Cognigy Inc.
  • 31.15. DigitalGenius Corporation

32. Global Generative AI In Customer Services Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Generative AI In Customer Services Market

34. Recent Developments In The Generative AI In Customer Services Market

35. Generative AI In Customer Services Market High Potential Countries, Segments and Strategies

  • 35.1 Generative AI In Customer Services Market In 2029 - Countries Offering Most New Opportunities
  • 35.2 Generative AI In Customer Services Market In 2029 - Segments Offering Most New Opportunities
  • 35.3 Generative AI In Customer Services Market In 2029 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer