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患者體驗技術市場:現狀分析與預測(2022-2028年)
市場調查報告書
商品編碼
1290884

患者體驗技術市場:現狀分析與預測(2022-2028年)

Patient Experience Technology Market: Current Analysis and Forecast (2022-2028)
出版日期: | 出版商: UnivDatos Market Insights Pvt Ltd | 英文 173 Pages | 商品交期: 最快1-2個工作天內

價格
簡介目錄

由於醫療保健領域越來越多地採用先進技術以及慢性病患病率上升，預計患者體驗技術市場在預測期內將以 10% 的複合年增長率增長。

為了更好地了解患者體驗技術行業的市場採用情況，將市場細分為北美（美國、加拿大、北美其他地區）、歐洲（德國、英國、荷蘭、法國、挪威、瑞士、丹麥） 、歐洲其他地區）、亞洲 該分析基於其在太平洋地區國家（中國、日本、印度、韓國和亞太地區其他地區）和世界其他地區的全球業務。北美在 2021 年的患者體驗技術市場中佔據主導地位，該地區各行業之間合作夥伴關係的不斷加強也是該地區佔據主導佔有率的關鍵原因。例如，2023 年 1 月，CipherHealth 宣布與 SADA 建立合作夥伴關係，以改善患者體驗。通過此次合作，CipherHealth 客戶（包括美國 500 家醫院）將能夠利用嵌入式分析（包括人口統計數據）訪問社會決定因素 (SDOH) 患者數據來對患者群體進行細分。現在，您可以提供獨特的服務並為每個人量身定制外展信息。

目錄

第1章 市場簡介

  • 市場定義
  • 主要目的
  • 相關利益者
  • 限制事項

第2章 調查手法或前提

  • 調查流程
  • 調查手法
  • 受訪者簡介

第3章 市場摘要

第4章 摘要整理

第5章 COVID-19對全球患者體驗技術市場帶來的影響

第6章 全球患者體驗技術的市場收益，2020-2028年

第7章 市場洞察:各零件

  • 數位病人參與
  • 患者客服中心追蹤
  • 患者客服中心
  • 患者體驗調查
  • 患者的實況聊天參與度
  • 其他

第8章 市場洞察:各終端用戶

  • 醫院
  • 診所
  • 居家照護的設定

第9章 市場洞察:各地區

  • 北美的患者體驗技術市場
    • 美國
    • 加拿大
    • 其他北美地區
  • 歐洲的患者體驗技術市場
    • 德國
    • 英國
    • 法國
    • 義大利
    • 西班牙
    • 其他歐洲地區
  • 亞太地區的患者體驗技術市場
    • 中國
    • 日本
    • 印度
    • 澳洲
    • 韓國
    • APAC的其他各國
  • 其他地區的患者體驗技術市場

第10章 患者體驗技術市場動態

  • 推動市場要素
  • 市場課題
  • 影響分析

第11章 患者體驗技術市場機會

第12章 患者體驗技術市場趨勢

第13章 需求面和供給面的分析

  • 需求面分析
  • 供給面分析

第14章 價值鏈分析

第15章 價格分析

第16章 策略性洞察能力

第17章 競爭模式

  • 競爭情形
    • 波特的五力分析

第18章 企業簡介

  • Sodexo
  • Press Ganey
  • Vocera Communications
  • Huron Consulting Group Inc
  • Aramark
  • CipherHealth Inc
  • Accenture
  • Qualtrics LLC
  • GetWellNetwork, Inc.
  • HybridChart, Inc.

第19章 免責聲明

簡介目錄
Product Code: UMHE211799

The patient experience refers to all of the contacts patients have with the healthcare system, including how they are treated by health plans, physicians, nurses, and other medical professionals working in hospitals, physician offices, and other healthcare facilities. The digitalization of the processes such as patient registration, appointment booking, data collation, and others by the use of the latest technology comes under the patient experience technology. Further, the increasing number of service launches along with the rising public-private partnerships is also an important factor for the market growth of patient experience technologies. For instance, in March 2023, New Metrics launched a patient experience program in the United Arab Emirates, the company in partnership with Danat Al Emarat and its technology partners, SAP Mena and Qualtrics, will enable the hospital to continuously improve the patient experience through direct feedback data. This will enable proactive actions to delight patients by better understanding the impact of operational data on the delivered experience.

The Patient Experience Technology Market is expected to grow at a strong CAGR of 10% during the forecast period owing to the increasing adoption of advanced technology in the healthcare sector and the rising prevalence of chronic diseases. For instance, as per the WHO, cancer is a leading cause of death worldwide, accounting for nearly 10 million deaths in 2020, or nearly one in six deaths.

Based on components, the market is segmented into digital patient engagement, patient contact center tracking, patient contact centers, patient experience surveys, patient live chat engagement, and others. Digital patient engagement held dominant share in 2021. This is mainly due to theapplications providing features that can track vital signs such as heart rate and blood pressure, which becomes useful in monitoring various diseases.

On the basis of end-users, the market is segmented into hospitals, clinics, and home care settings. The hospital segment held a significant share of the patient experience technology market in 2021. This is mainly due to the rising need for streamlined workflow, and increasing usage of the patient engagement portals attributes to the considerable share of the patient experience technology market.

 

For a better understanding of the market adoption of the patient experience technology industry, the market is analyzed based on its worldwide presence in the countries such as North America (U.S., Canada, and the Rest of North America), Europe (Germany, UK, Netherlands, France, Norway, Switzerland, Denmark, Rest of Europe), Asia-Pacific (China, Japan, India, South Korea, and Rest of Asia-Pacific), Rest of World. North America dominated the patient experience technology market in 2021 due to the increasing partnerships among the industries in the region are also an important reason for the dominating share of the region. For instance, in January 2023, CipherHealth announced a partnership with SADA to improve the patient experience. As a result of the partnership, CipherHealth's customers which include 500 hospitals across the US can now access social determinants of health (SDOH) patient data leveraging embedded analytics, including demographic data, to segment patient populations so they can deliver unique, tailored outreach messages to each.

Some of the major players operating in the market include: Sodexo; Press Ganey; Vocera Communications; Huron Consulting Group Inc; Aramark; CipherHealth Inc.; Accenture; Qualtrics LLC; GetWellNetwork, Inc.; and HybridChart, Inc.

TABLE OF CONTENTS

1 MARKET INTRODUCTION

  • 1.1. Market Definitions
  • 1.2. Main Objective
  • 1.3. Stakeholders
  • 1.4. Limitation

2 RESEARCH METHODOLOGY OR ASSUMPTION

  • 2.1. Research Process of the Patient Experience Technology Market
  • 2.2. Research Methodology of the Patient Experience Technology Market
  • 2.3. Respondent Profile

3 MARKET SYNOPSIS

4 EXECUTIVE SUMMARY

5 GLOBAL PATIENT EXPERIENCE TECHNOLOGY MARKET COVID-19 IMPACT

6 GLOBAL PATIENT EXPERIENCE TECHNOLOGY MARKET REVENUE, 2020-2028F

7 MARKET INSIGHTS BY COMPONENTS

  • 7.1. Digital patient engagement
  • 7.2. Patients contact center tracking.
  • 7.3. Patients contact centers
  • 7.4. Patient experience surveys
  • 7.5. Patient live chat engagement
  • 7.6. Others

8 MARKET INSIGHTS BY END-USERS

  • 8.1. Hospitals
  • 8.2. Clinics
  • 8.3. Home care settings

9 MARKET INSIGHTS BY REGION

  • 9.1. North America Patient Experience Technology Market
    • 9.1.1. U.S.
    • 9.1.2. Canada
    • 9.1.3. Rest of North America
  • 9.2. Europe Patient Experience Technology Market
    • 9.2.1. Germany
    • 9.2.2. UK
    • 9.2.3. France
    • 9.2.4. Italy
    • 9.2.5. Spain
    • 9.2.6. Rest of Europe
  • 9.3. Asia-Pacific Patient Experience Technology Market
    • 9.3.1. China
    • 9.3.2. Japan
    • 9.3.3. India
    • 9.3.4. Australia
    • 9.3.5. South Korea
    • 9.3.6. Rest of APAC
  • 9.4. Rest of the World Patient Experience Technology Market

10 PATIENT EXPERIENCE TECHNOLOGY MARKET DYNAMICS

  • 10.1. Market Drivers
  • 10.2. Market Challenges
  • 10.3. Impact Analysis

11 PATIENT EXPERIENCE TECHNOLOGY MARKET OPPORTUNITIES

12 PATIENT EXPERIENCE TECHNOLOGY MARKET TRENDS

13 DEMAND AND SUPPLY-SIDE ANALYSIS

  • 13.1. Demand Side Analysis
  • 13.2. Supply Side Analysis

14 VALUE CHAIN ANALYSIS

15 PRICING ANALYSIS

16 STRATEGIC INSIGHTS

17 COMPETITIVE SCENARIO

  • 17.1. Competitive Landscape
    • 17.1.1. Porters Fiver Forces Analysis

18 COMPANY PROFILED

  • 18.1. Sodexo
  • 18.2. Press Ganey
  • 18.3. Vocera Communications
  • 18.4. Huron Consulting Group Inc
  • 18.5. Aramark
  • 18.6. CipherHealth Inc
  • 18.7. Accenture
  • 18.8. Qualtrics LLC
  • 18.9. GetWellNetwork, Inc.
  • 18.10. HybridChart, Inc.

19 DISCLAIMER