託管PBX市場：現況分析與預測（2023-2030）

Hosted PBX Market: Current Analysis and Forecast (2023-2030)

出版日期: 2023年10月30日 | 出版商:

UnivDatos Market Insights Pvt Ltd | 英文 146 Pages | 商品交期: 最快1-2個工作天內

價格

簡介目錄

2022 年託管 PBX 市場規模為 70 億美元，由於對基於雲端的服務的需求不斷增加，預計在預測期內（2023-2030 年）將以 13.3% 左右的速度穩定增長。託管 PBX 還提供無與倫比的可擴展性和靈活性，使其成為各種規模企業的有吸引力的選擇。無論您有 5 名還是 500 名員工，託管 PBX 都可以根據您的業務需求變化輕鬆擴展或縮小。這意味著企業可以根據需要快速添加新用戶、位置和功能，而無需投資昂貴的硬體或軟體。此外，託管 PBX 還提供各種針對特定業務需求量身定制的功能，例如轉接、通話錄音和自動助理。這種靈活性使企業能夠客製化通訊解決方案以滿足其獨特的需求，從而推動託管 PBX 市場的成長。根據美國總務管理局 (GSA) 的報告，到 2020 年，75% 的聯邦機構採用了託管 PBX 系統，高於 2015 年的 58%。

根據組件，市場分為解決方案和服務。服務領域進一步分為網路服務、安全服務、託管服務等。其中，網路服務產業是市場的領導者，因為它在為企業提供高度可靠和安全的通訊基礎設施方面發揮著重要作用。託管 PBX 為企業提供可擴展、靈活且經濟高效的高品質網路服務。此外，網路服務還提供轉接、通話錄音和自動應答等高級功能，以提高工作效率和客戶體驗。此外，網路服務通常被認為是公司 IT 基礎設施的基本組成部分，這使得它們對於業務運營至關重要。因此，對網路服務的需求正在推動託管 PBX 市場的成長。

根據應用，市場分為 BFSI、醫療、政府、零售、製造等。其中，醫療領域預計將佔據較大份額。醫療保健提供者需要可靠且安全的通訊系統來為患者提供最佳的照護。託管 PBX 解決方案提供呼叫轉接、呼叫錄音和自動助理等高級功能，以增強患者護理並簡化臨床工作流程。此外，醫療保健產業受到嚴格的法規約束，託管 PBX 解決方案可以幫助組織維持對這些法規的遵守。因此，醫療產業預計將繼續主導託管 PBX 市場。

為了更了解託管 PBX 的市場採用情況，我們將市場分為北美（美國、加拿大和北美其他地區）、歐洲（德國、英國、法國、西班牙、義大利和歐洲其他地區）和亞洲太平洋地區（中國、日本）、印度、亞太地區其他地區）以及中東和非洲其他地區。由於對基於雲端的服務、成本節約、可擴展性和高級功能的需求不斷增長，北美託管 PBX 市場正在經歷強勁成長。例如，在美國，聯邦通訊委員會 (FCC) 報告託管 PBX 的採用率正在迅速增加，超過 60% 的企業使用某種形式的 VoIP（網際網路協定語音）技術。此外，美國聯邦通訊委員會指出，小型企業在很大程度上推動了這一成長，因為他們尋求經濟高效且靈活的通訊解決方案。總體而言，政府數據顯示託管 PBX 在北美地區越來越受歡迎，並且預計將繼續成長。根據美國政府問責辦公室（GAO）的報告，2020 財政年度聯邦政府在通訊服務上的支出約為 23 億美元。其中，6.54億美元用於託管語音服務，年增25%。

Hosted PBX, also known as Cloud PBX, refers to a telephone system that is hosted in the cloud rather than on-premises. This means that the hardware and software for the phone system are provided and managed by a third-party provider, rather than being installed and maintained on-site. The Hosted PBX market has been growing rapidly in recent years due to the increasing demand for cost-effective communication solutions.

The Hosted PBX Market was valued at 7.0 billion in 2022 and is expected to grow at a steady rate of around 13.3% in the forecasted period (2023-2030) owing to the Increasing demand for cloud-based services. Also, Hosted PBX offers unparalleled scalability and flexibility, making it an attractive option for businesses of all sizes. Whether a company has 5 or 500 employees, Hosted PBX easily scales up or down to meet changing business needs. This means that businesses can quickly add new users, locations, or features as needed, without having to invest in expensive hardware or software. Additionally, Hosted PBX provides a range of features that can be tailored to meet specific business requirements, such as call forwarding, call recording, and automated attendants. This flexibility allows businesses to customize their communication solution to fit their unique needs, which is driving the growth of the Hosted PBX market. According to the General Services Administration (GSA) report, in 2020, 75% of federal agencies had adopted hosted PBX systems, up from 58% in 2015.

Based on components, the market is bifurcated into solutions, and services. The services segment is further segmented into network service, security service, managed service, and others. Among these, the network service segment is leading the market due to its critical role in providing a reliable and secure communication infrastructure for businesses. With Hosted PBX, companies enjoy a high-quality network service that is scalable, flexible, and cost-effective. Moreover, network services offer advanced features such as call forwarding, call recording, and automated attendants, which enhance productivity and customer experience. Additionally, network services are often seen as a fundamental component of a company's IT infrastructure, making them an essential aspect of their operations. As a result, the demand for network services is driving the growth of the Hosted PBX market.

Based on applications, the market is categorized into BFSI, healthcare, government, retail, manufacturing, and others. Among these, the healthcare segment is anticipated to hold a considerable share of the market. Healthcare providers require reliable and secure communication systems to ensure the best possible care for their patients. Hosted PBX solutions offer advanced features such as call forwarding, call recording, and automated attendants, which enhance patient care and streamline clinical workflows. Furthermore, the healthcare industry is subject to strict regulations, and Hosted PBX solutions can help organizations maintain compliance with these regulations. As a result, the healthcare segment is expected to continue dominating the Hosted PBX market in the coming years.

For a better understanding of the market adoption of Hosted PBX, the market is analyzed based on its worldwide presence in countries such as North America (U.S., Canada, and the Rest of North America), Europe (Germany, U.K., France, Spain, Italy, Rest of Europe), Asia-Pacific (China, Japan, India, Rest of Asia-Pacific), Rest of World. The Hosted PBX market in North America has been experiencing robust growth, driven by increasing demand for cloud-based services, cost savings, scalability, and advanced features. For instance, in the United States, the Federal Communications Commission (FCC) reports that Hosted PBX adoption has been growing rapidly, with over 60% of businesses using some form of Voice over Internet Protocol (VoIP) technology. Additionally, the FCC notes that small and medium-sized businesses are driving much of this growth, as they seek out cost-effective and flexible communication solutions. Overall, government data suggests that Hosted PBX is becoming increasingly popular in the North American region and is expected to continue growing in the coming years. According to a report by the United States Government Accountability Office (GAO), the federal government spent approximately $2.3 billion on telecommunications services in fiscal year 2020. Of this amount, $654 million was spent on hosted voice services, representing a 25% increase from the previous year.

Some of the major players operating in the market include: RingCentral, Inc.; Nextiva; AT&T; BT Group; 8x8, Inc.; DIALPAD, INC.; NovoLink Communications, Inc.; TPx Communications; InterGlobe Communications; Mitel Networks Corp.

1 MARKET INTRODUCTION

1.1. Market Definitions
1.2. Main Objective
1.3. Stakeholders
1.4. Limitation

2 RESEARCH METHODOLOGY OR ASSUMPTIONS

2.1. Research Process of the Hosted PBX Market
2.2. Research Methodology of the Hosted PBX Market
2.3. Respondent Profile

3 MARKET SYNOPSIS

4 EXECUTIVE SUMMARY

5 IMPACT OF COVID-19 ON THE HOSTED PBX MARKET

6 HOSTED PBX MARKET REVENUE (USD BN), 2020-2030F

7 MARKET INSIGHTS BY COMPONENT

7.1. Solutions
7.2. Services
- 7.2.1. Network Service
- 7.2.2. Security Service
- 7.2.3. Managed Service
- 7.2.4. Others

8 MARKET INSIGHTS BY APPLICATIONS

8.1. BFSI
8.2. Healthcare
8.3. Government
8.4. Retail
8.5. Manufacturing
8.6. Others

9 MARKET INSIGHTS BY REGION

9.1. North America
- 9.1.1. U.S.
- 9.1.2. Canada
- 9.1.3. Rest of North America
9.2. Europe
- 9.2.1. Germany
- 9.2.2. U.K.
- 9.2.3. France
- 9.2.4. Italy
- 9.2.5. Spain
- 9.2.6. Rest of Europe
9.3. Asia-Pacific
- 9.3.1. China
- 9.3.2. Japan
- 9.3.3. India
- 9.3.4. Rest of Asia-Pacific
9.4. Rest of the World