市場調查報告書
商品編碼
1426154
全球機器人服務員市場:展望與預測(2023-2028)Robot Waiter Market - Global Outlook & Forecast 2023-2028 |
2022年全球機器人服務生市場規模為3.2412億美元。 預計2022年至2028年該市場將以35.14%的複合年增長率擴張。
近年來,由於技術進步以及對效率、降低成本和改善客戶體驗的追求,餐飲業在自動化方面取得了重大進展。 這一趨勢涵蓋了從入住/退房流程到客房服務和用餐體驗的自動化解決方案。 這種自動化趨勢的一個顯著方面是在全球機器人服務員市場中觀察到的,機器人被部署在酒店和餐廳中以改善客戶體驗。 這些機器人旨在提供食物和飲料、接受訂單並與客人互動,同時提供創新和未來派的用餐體驗。
近年來,機器人服務員市場的優先事項發生了顯著變化,重點是改善客戶體驗和優化勞動力效率。 這一趨勢反映了酒店業更廣泛的轉型,公司致力於提供優質服務,同時有效管理營運成本。 這一趨勢的關鍵方面之一是將先進技術整合到機器人服務員系統中。 這些技術包括改進的傳感器、人工智慧 (AI) 和機器學習演算法,使機器人能夠在擁擠的用餐區導航、避開障礙物並與顧客互動。
在飯店業使用機器人服務員存在技術挑戰和客戶接受度方面的考慮。 至於技術挑戰,確保機器人服務員在動態且擁擠的餐廳環境中無縫、安全導航仍然是主要挑戰。 開發強大的障礙物偵測和規避系統以及完善自主導航演算法對於防止事故和提高營運效率至關重要。 此外,客戶的接受度也同樣重要。 雖然有些顧客欣然接受機器人服務員作為他們用餐體驗的一種新穎且高效的增值手段,但其他顧客卻持抵制態度。
2022年全球機器人服務員市場中,負載能力為20至40公斤的細分市場將佔據最大份額。 負載能力為20-40公斤的機器人服務員是一種先進的機器人系統,旨在協助服務業,特別是餐廳和旅館。 這些機器人配備了專門的隔間和托盤,使它們能夠安全地保存和運輸物品,例如訂購的食物、餐具、飲料,甚至客房服務設施。 負載能力的多功能性也使其能夠適應不同的使用環境,搬運多種物品,同時保持運動的安全性和精確度。
本報告調查了全球機器人服務員市場,並提供了市場概況,包括按負載能力、最終用戶、分銷管道、地區和進入市場的公司概況劃分的趨勢。我是。
The global robot waiter market was valued at USD 324.12 million in 2022 and is expected to grow at a CAGR of 35.14% from 2022-2028.
MARKET TRENDS & OPPORTUNITIES
Rising Automation in the Restaurant Industry
The restaurant industry has witnessed a significant rise in automation in recent years, driven by technological advancements and the pursuit of efficiency, cost reduction, and improved customer experiences. This trend encompasses automated solutions, from check-in/check-out processes to in-room services and dining experiences. One prominent aspect of this automation trend is observed in the global robot waiter market, where robots are being deployed in hotels and restaurants to enhance the guest experience. These robots are designed to serve food and drinks, take orders, and interact with guests, all while providing an innovative and futuristic dining experience.
Increasing Focus Towards Enhanced Customer Experience
In recent years, the robot waiter market has seen a significant shift in priorities, with a growing emphasis on enhancing the customer experience and optimizing labor efficiency. This trend reflects a broader transformation in the hospitality industry as businesses aim to provide superior service while managing operational costs effectively. One of the key aspects of this trend is the integration of advanced technologies into robot waiter systems. These technologies include improved sensors, artificial intelligence (AI), and machine learning algorithms that allow robots to navigate crowded dining areas, avoid obstacles, and interact with customers.
INDUSTRY RESTRAINTS
Technical Challenges & Customer Acceptance
Adopting robot waiters in the hospitality industry presents technical challenges and considerations regarding customer acceptance. On the technical front, ensuring robot waiters' seamless and safe navigation in dynamic and crowded restaurant environments remains a primary challenge. Developing robust obstacle detection and avoidance systems and refining autonomous navigation algorithms are crucial to preventing accidents and enhancing operational efficiency. Moreover, customer acceptance is equally vital. While some customers readily embrace the idea of robot waiters as a novel and efficient addition to their dining experience, others may have reservations.
SEGMENTATION INSIGHTS
INSIGHTS BY LOAD CAPACITY
The 20 - 40 KG load capacity segment held the most prominent share of the global robot waiter market in 2022. Robot waiters with a load capacity of 20 to 40 kilograms are advanced robotic systems designed to assist the service industry, particularly in restaurants and hotels. These robots have specialized compartments or trays to hold securely and transport items such as food orders, dishes, drinks, and even room service amenities. The versatility in load capacity also makes them adaptable to different service settings, ensuring they can handle a wide range of items while maintaining safety and precision in their movements.
Segmentation by Load Capacity
INSIGHTS BY END USER
The global robot waiter market by end users is categorized as HORECA, Bars and casinos, Senior living homes, and others, which includes food courts and catering services. HORECA are prominent end-users in the robot waiter industry, accounting for the largest share in the end-user segments. These establishments are integrating robot waiters to streamline their dining services, reduce wait times, and engage customers with cutting-edge technology. Robot waiters can create a unique and memorable dining experience, attracting customers and generating positive word-of-mouth. However, bars and casinos will likely grow at the fastest CAGR in the global market during the forecast period.
Segmentation by End Users
INSIGHTS BY DISTRIBUTION CHANNEL
The offline distribution channel segment held most of the global robot waiter market share 2022. However, the online sales channel and partnerships with system integrators were expected to witness higher growth rates due to their scalability and market penetration potential. This shift towards online growth is mainly steered by significant companies opting to expand their market presence through e-commerce platforms, thus driving the online segment's expansion.
Segmentation by Distribution Channel
GEOGRAPHICAL ANALYSIS
The Asia Pacific region was the primary contributor to the global robot waiter market, responsible for more than 30% of the total revenue 2022. This substantial share can be attributed to the robust demand for robot waiters from Japan and South Korea, where the adoption of robot waiters is due to high technological advancements. The demand for robot waiters in East Asia, particularly in China, Japan, and South Korea, has surged in the wake of multiple challenges, including a shortage of skilled labor, rising inflation, and increased wages driven by the aftermath of COVID-19 and the Russia-Ukraine conflict. Robot chefs and waiters gained prominence in Asian markets during the early stages of the pandemic as lockdowns and pandemic control measures led to labor shortages.
The robot waiter market in North America is expected to experience significant growth and adoption across the restaurant & hospitality industry. The United States and Canada are showing increasing interest in robot waiters, primarily driven by the restaurant industry's desire for automation and efficiency. Further, European countries, such as the United Kingdom, Germany, and France, are gradually embracing robot waiters, albeit at a somewhat slower pace compared to Asia. The European market is driven by a combination of factors, including a strong focus on enhancing customer experiences and the need for labor optimization.
Segmentation by Geography
COMPETITIVE LANDSCAPE
The robot waiter market is highly competitive, with established players like Bear Robotics, Keenon Robots, and Richtech Robotics offering advanced, customizable solutions. Partnerships between robot waiter manufacturers and restaurants are increasing, enabling smoother integration of these autonomous servers into existing operations. As competition intensifies, companies focus on improving technical capabilities and the overall customer experience, offering diverse load capacities and functionalities to cater to various dining establishments. This dynamic landscape underscores the potential for robot waiters to transform the restaurant industry.
Key Company Profiles
Other Prominent Vendors
KEY QUESTIONS ANSWERED:
LIST OF TABLES