全球人力資源服務市場：按類型（一般人力派遣、專業人力派遣、高階獵才）、按地區 - 市場規模、預測、COVID-19 影響分析、2028 年預測

全球人力資源服務市場規模預計將從2022年的5812.2億美元成長到2028年的10851億美元，年複合成長率為9.62%。

本報告調查了全球人力資源服務市場，並提供了包括市場概況、市場分析和公司簡介的全面資訊。

目錄

第1章 執行摘要

第2章 簡介

• 人力資源服務：概述
  • 人力資源外包服務的優點
• 人力資源服務細分：概述
  • 人力資源服務細分

第3章 全球市場分析

• 全球人力資源服務市場：分析
  • 全球人力資源服務市場：概述
  • 全球人力資源服務市場：按金額
  • 全球人力資源服務市場：按類型（一般人力派遣、專業人力派遣、高階獵才）
  • 全球人力資源服務市場：按地區（北美、歐洲、亞太地區、世界其他地區）
• 全球人力資源服務市場：類型分析
  • 全球人力資源服務市場：概述：按類型
  • 全球一般人員人力資源服務市場：按金額
  • 全球專業人才人力資源服務市場：按金額
  • 全球執行人力資源服務市場：按金額

第4章 區域市場分析

• 北美人力資源服務市場：分析
• 歐洲人力資源服務市場：分析
• 亞太地區人力資源服務市場：分析
• 世界其他地區人力資源服務市場：分析

第5章 新型冠狀病毒感染疾病（COVID-19）的影響

• COVID-19 的影響
  • COVID-19 對人力資源服務的影響
  • COVID-19 後的影響

第6章 市場動態

• 促進因素
  • 快速城市化
  • 自由職業者激增
  • 勞動力增加
  • 擴大臨時人員編制
  • 規則
  • 增加採用人力資源分析和預測性見解
• 課題
  • 缺乏技術
  • 員工動態改變
• 市場趨勢
  • 採用人工智慧 (AI) 和自動化
  • 關注多元化、公平和包容性 (DEI)
  • 數位和汽車投資
  • 基於雲端的人力資源服務
  • 回流

第7章 競爭格局

• 全球人力資源服務公司：按市場佔有率
• 全球人力派遣公司：按市場佔有率
• 美國人力派遣公司：按市場佔有率
• 法國人力派遣公司：按市場佔有率
• 荷蘭人力派遣公司：按市場佔有率

第8章 公司簡介

• Automatic Data Processing, Inc.
• ManpowerGroup Inc.
• Randstad NV
• The Adecco Group AG
• Robert Half International Inc.
• Hays Plc.
• Kelly Services, Inc.
• TrueBlue, Inc.
• Allegis Group
• Paychex, Inc.
• Spectraforce

HR is in charge of providing a wide range of information and services to an organization's whole employee population, such as onboarding, payroll processing, employee benefits, and so on. HR service delivery is the process of providing these services, and it is an opportunity to incorporate your HR strategy into every stage of the workforce life cycle. HR services play an important role in defining how employees perceive their employer's brand. Employees should leave HR with a pleasant impression and the assurance that their requirements have been satisfied. In 2022, the global HR services market was valued at US$581.22 billion, and is probable to reach US$1008.51 billion by 2028.

HR service providers offer specialized knowledge, skills, and best practices from the sector to the table. They stay current on HR trends, technologies, and regulatory requirements, which might be difficult for internal HR staff to keep up with. HR service providers specialize in managing global HR operations, dealing with cultural subtleties, and assuring compliance with local labor regulations. Technology helps to expedite HR procedures, improve data quality, and boost overall HR service delivery. The global HR services market value is projected to grow at a CAGR of 9.62%, during the forecast period of 2023-2028.

Market Segmentation Analysis:

By Type: According to the report, the global HR services market is segmented into three types: General Staffing, Professional Staffing and Executive Search. General Staffing segment acquired majority of share in the market in 2022 as outsourcing staffing operations to human resource service providers allows firms to focus on their core skills while professionals manage personnel search, screening, and placement. Whereas, the Professional Staffing segment has the fastest CAGR as Professional staffing enables firms to gain access to experts in fields such as data analytics, cyber security, project management, and legal compliance.

By Region: The report provides insight into the HR services market based on the geographical operations, namely North America, Europe, Asia Pacific, and Rest of the World. North America HR services market enjoyed the highest market share in 2022, as HR service providers provide specific knowledge and expertise in compliance management, ensuring that firms follow applicable rules and regulations. Organizations in North America are emphasizing employee experience in order to attract, engage, and retain top personnel. Also, Organizations in the US are placing a greater emphasis on DEI initiatives, aiming to create inclusive and diverse workforces. Many businesses in the US are recognizing the value of focusing on their core capabilities while outsourcing non-essential activities such as human resources. Businesses that outsource HR services to specialist suppliers can free up internal resources, time, and energy to focus on their key goals and strategic projects. This emphasis on core skills drives the demand for HR service in the US.

Global HR Services Market Dynamics:

Growth Drivers: The increase of the working-age population is closely related to population growth. The labor force grows in size as more people enter working age which is 15-64. Because of the increase in the number of employees, more comprehensive HR services are required to properly manage and support the workforce. HR service providers assist firms with duties such as onboarding, employee benefits administration, payroll management, and labor law and regulation compliance. Further, the market is expected to increase due to rapid urbanization, population growth, surge in freelancing, expanding temporary staffing, increased adoption of HR analytics and predictive insights, regulations, etc.

Challenges: Skill scarcity is a significant concern in the HR (Human Resources) Services sector, affecting the industry's capacity to satisfy clients' changing demands. Skill shortages occur when there is a shortage of qualified and experienced individuals with the required knowledge in various parts of human resources. This scarcity may have a number of consequences for HR service providers and the organizations they serve. The other challenge that HR services market faces is changing workforce dynamics, etc.

Trends: A major trend gaining pace in HR services market is adoption of artificial intelligence (AI) and automation. Artificial intelligence and automation will have a huge impact on the HR Services sector. HR service providers will increasingly rely on AI-powered tools and automation to improve efficiency and give data-driven insights. Employee self-service will be aided by chatbots and virtual assistants, while AI algorithms will improve candidate screening and talent matching. More trends are believed to augment the growth of HR services market during the forecasted period include, focus on diversity, equity, and inclusion (DEI), digital and automotive investments, cloud-based HR services, reshoring, etc.

Impact Analysis of COVID-19 and Way Forward:

The global spread of coronavirus and the ensuing lockdown in several countries have had a severe influence on the global HR services market. Many firms were confronted with economic issues and uncertainty, prompting cost-cutting measures such as reductions in HR services. Hiring freezes and layoffs reduced demand for recruitment and onboarding services. Remote work arrangements eliminated the requirement for on-site HR assistance in areas such as employee relations and benefits administration. Furthermore, firms changed their priority away from typical HR services and toward crisis management and employee well-being. During the pandemic, the overall drop in companies' activity and budgetary restrictions contributed to a downturn in the HR service sector.

Competitive Landscape and Recent Developments:

Global HR services market is fragmented, with multiple significant competitors. Across the major markets, the large players have been losing share over time. Key players of global HR services market are:

Automatic Data Processing, Inc.

ManpowerGroup Inc.

Randstad NV

The Adecco Group AG

Robert Half International Inc.

Hays Plc.

Kelly Services, Inc.

TrueBlue, Inc.

Allegis Group

Paychex, Inc.

Spectraforce

The key players are constantly investing in strategic initiatives, such as launch of new services, introducing their services to emerging markets and more, to maintain a competitive edge in this market. For instance, in November 2022, Workday's partner and provider of professional services and application management, OneSource Virtual, based in Texas, announced Cognizant was acquiring it. Also, in November 2022, the worldwide HCM leader Oracle selected Global HR Research (GHRR), a technologically advanced leader in employment screening services, drug testing, and verifications, to optimize its human capital management (HCM) system and help human resource professionals increase job placement productivity.

Table of Contents

1. Executive Summary

2. Introduction

• 2.1 HR Services: An Overview
  • 2.1.1 Advantages of Outsourcing HR Services
• 2.2 HR Services Segmentation: An Overview
  • 2.2.1 HR Services Segmentation

3. Global Market Analysis

• 3.1 Global HR Services Market: An Analysis
  • 3.1.1 Global HR Services Market: An Overview
  • 3.1.2 Global HR Services Market by Value
  • 3.1.3 Global HR Services Market by Type (General Staffing, Professional Staffing and Executive Search)
  • 3.1.4 Global HR Services Market by Region (North America, Europe, Asia Pacific and Rest of the World)
• 3.2 Global HR Services Market: Type Analysis
  • 3.2.1 Global HR Services Market by Type: An Overview
  • 3.2.2 Global General Staffing HR Services Market by Value
  • 3.2.3 Global Professional Staffing HR Services Market by Value
  • 3.2.4 Global Executive Search HR Services Market by Value

4. Regional Market Analysis

• 4.1 North America HR Services Market: An Analysis
  • 4.1.1 North America HR Services Market: An Overview
  • 4.1.2 North America HR Services Market by Value
  • 4.1.3 North America HR Services Market by Region (The US, Canada and Mexico)
  • 4.1.4 The US HR Services Market by Value
  • 4.1.5 Canada HR Services Market by Value
  • 4.1.6 Mexico HR Services Market by Value
• 4.2 Europe HR Services Market: An Analysis
  • 4.2.1 Europe HR Services Market: An Overview
  • 4.2.2 Europe HR Services Market by Value
  • 4.2.3 Europe HR Services Market by Region (UK, Germany, France and Rest of Europe)
  • 4.2.4 UK HR Services Market by Value
  • 4.2.5 Germany HR Services Market by Value
  • 4.2.6 France HR Services Market by Value
  • 4.2.7 Rest of Europe HR Services Market by Value
• 4.3 Asia Pacific HR Services Market: An Analysis
  • 4.3.1 Asia Pacific HR Services Market: An Overview
  • 4.3.2 Asia Pacific HR Services Market by Value
  • 4.3.3 Asia Pacific HR Services Market by Region (China, Japan, India and Rest of Asia Pacific)
  • 4.3.4 China HR Services Market by Value
  • 4.3.5 Japan HR Services Market by Value
  • 4.3.6 India HR Services Market by Value
  • 4.3.7 Rest of Asia Pacific HR Services Market by Value
• 4.4 Rest of the World HR Services Market: An Analysis
  • 4.4.1 Rest of the World HR Services Market: An Overview
  • 4.4.2 Rest of the World HR Services Market by Value

5. Impact of COVID-19

• 5.1 Impact of COVID-19
  • 5.1.1 Impact of COVID-19 on HR Services
  • 5.1.2 Post COVID Impact

6. Market Dynamics

• 6.1 Growth Drivers
  • 6.1.1 Rapid Urbanization
  • 6.1.2 Surge in Freelancing
  • 6.1.3 Augmenting Labor Force
  • 6.1.4 Expanding Temporary Staffing
  • 6.1.5 Regulations
  • 6.1.6 Increased Adoption of HR Analytics and Predictive Insights
• 6.2 Challenges
  • 6.2.1 Skill Shortage
  • 6.2.2 Changing Workforce Dynamics
• 6.3 Market Trends
  • 6.3.1 Adoption of Artificial Intelligence (AI) and Automation
  • 6.3.2 Focus on Diversity, Equity, and Inclusion (DEI)
  • 6.3.3 Digital and Automotive Investments
  • 6.3.4 Cloud-based HR Services
  • 6.3.5 Reshoring

7. Competitive Landscape

• 7.1 Global HR Services Players by Market Share
• 7.2 Global Staffing Players by Market Share
• 7.3 The US Staffing Players by Market Share
• 7.4 France Staffing Players by Market Share
• 7.5 Netherlands Staffing Players by Market Share

8. Company Profiles

• 8.1 Automatic Data Processing, Inc.
  • 8.1.1 Business Overview
  • 8.1.2 Operating Segments
  • 8.1.3 Business Strategy
• 8.2 ManpowerGroup Inc.
  • 8.2.1 Business Overview
  • 8.2.2 Operating Segments
  • 8.2.3 Business Strategy
• 8.3 Randstad NV
  • 8.3.1 Business Overview
  • 8.3.2 Operating Segments
  • 8.3.3 Business Strategy
• 8.4 The Adecco Group AG
  • 8.4.1 Business Overview
  • 8.4.2 Operating Segments
  • 8.4.3 Business Strategy
• 8.5 Robert Half International Inc.
  • 8.5.1 Business Overview
  • 8.5.2 Operating Segments
  • 8.5.3 Business Strategy
• 8.6 Hays Plc.
  • 8.6.1 Business Overview
  • 8.6.2 Operating Regions
  • 8.6.3 Business Strategy
• 8.7 Kelly Services, Inc.
  • 8.7.1 Business Overview
  • 8.7.2 Operating Segments
  • 8.7.3 Business Strategy
• 8.8 TrueBlue, Inc.
  • 8.8.1 Business Overview
  • 8.8.2 Operating Segments
  • 8.8.3 Business Strategy
• 8.9 Allegis Group
  • 8.9.1 Business Overview
  • 8.9.2 Business Strategy
• 8.10 Paychex, Inc.
  • 8.10.1 Business Overview
  • 8.10.2 Business Strategy
• 8.11 Spectraforce
  • 8.11.1 Business Overview

List of Figures

• Figure 1: Advantages of Outsourcing HR Services
• Figure 2: HR Services Segmentation
• Figure 3: Global HR Services Market by Value; 2018-2022 (US$ Billion)
• Figure 4: Global HR Services Market by Value; 2023-2028 (US$ Billion)
• Figure 5: Global HR Services Market by Type; 2022 (Percentage, %)
• Figure 6: Global HR Services Market by Region; 2022 (Percentage, %)
• Figure 7: Global General Staffing HR Services Market by Value; 2018-2022 (US$ Billion)
• Figure 8: Global General Staffing HR Services Market by Value; 2023-2028 (US$ Billion)
• Figure 9: Global Professional Staffing HR Services Market by Value; 2018-2022 (US$ Billion)
• Figure 10: Global Professional Staffing HR Services Market by Value; 2023-2028 (US$ Billion)
• Figure 11: Global Executive Search HR Services Market by Value; 2018-2022 (US$ Billion)
• Figure 12: Global Executive Search HR Services Market by Value; 2023-2028 (US$ Billion)
• Figure 13: North America HR Services Market by Value; 2018-2022 (US$ Billion)
• Figure 14: North America HR Services Market by Value; 2023-2028 (US$ Billion)
• Figure 15: North America HR Services Market by Region; 2022 (Percentage, %)
• Figure 16: The US HR Services Market by Value; 2018-2022 (US$ Billion)
• Figure 17: The US HR Services Market by Value; 2023-2028 (US$ Billion)
• Figure 18: Canada HR Services Market by Value; 2018-2022 (US$ Billion)
• Figure 19: Canada HR Services Market by Value; 2023-2028 (US$ Billion)
• Figure 20: Mexico HR Services Market by Value; 2018-2022 (US$ Billion)
• Figure 21: Mexico HR Services Market by Value; 2023-2028 (US$ Billion)
• Figure 22: Europe HR Services Market by Value; 2018-2022 (US$ Billion)
• Figure 23: Europe HR Services Market by Value; 2023-2028 (US$ Billion)
• Figure 24: Europe HR Services Market by Region; 2022 (Percentage, %)
• Figure 25: UK HR Services Market by Value; 2018-2022 (US$ Billion)
• Figure 26: UK HR Services Market by Value; 2023-2028 (US$ Billion)
• Figure 27: Germany HR Services Market by Value; 2018-2022 (US$ Billion)
• Figure 28: Germany HR Services Market by Value; 2023-2028 (US$ Billion)
• Figure 29: France HR Services Market by Value; 2018-2022 (US$ Billion)
• Figure 30: France HR Services Market by Value; 2023-2028 (US$ Billion)
• Figure 31: Rest of Europe HR Services Market by Value; 2018-2022 (US$ Billion)
• Figure 32: Rest of Europe HR Services Market by Value; 2023-2028 (US$ Billion)
• Figure 33: Asia Pacific HR Services Market by Value; 2018-2022 (US$ Billion)
• Figure 34: Asia Pacific HR Services Market by Value; 2023-2028 (US$ Billion)
• Figure 35: Asia Pacific HR Services Market by Region; 2022 (Percentage, %)
• Figure 36: China HR Services Market by Value; 2018-2022 (US$ Billion)
• Figure 37: China HR Services Market by Value; 2023-2028 (US$ Billion)
• Figure 38: Japan HR Services Market by Value; 2018-2022 (US$ Billion)
• Figure 39: Japan HR Services Market by Value; 2023-2028 (US$ Billion)
• Figure 40: India HR Services Market by Value; 2018-2022 (US$ Billion)
• Figure 41: India HR Services Market by Value; 2023-2028 (US$ Billion)
• Figure 42: Rest of Asia Pacific HR Services Market by Value; 2018-2022 (US$ Billion)
• Figure 43: Rest of Asia Pacific HR Services Market by Value; 2023-2028 (US$ Billion)
• Figure 44: Rest of the World HR Services Market by Value; 2018-2022 (US$ Billion)
• Figure 45: Rest of the World HR Services Market by Value; 2023-2028 (US$ Billion)
• Figure 46: The US Civilian Employment; Feb 2020-August 2020 (Million)
• Figure 47: Global Urban Population; 2016, 2021 & 2050 (Billion)
• Figure 48: The US Number of Freelance Workers; 2014-2022 (Million)
• Figure 49: Global Population Ages 15-64; 2019-2050 (Billion)
• Figure 50: Global Number of Labour Force; 2020-2023 (Million)
• Figure 51: The US Temporary Staffing Penetration; 2018-2022 (Percentage, %)
• Figure 52: Global Artificial Intelligence Market; 2021-2030 (US$ Billion)
• Figure 53: Global HR Services Players by Market Share; 2022 (Percentage, %)
• Figure 54: Global Staffing Players by Market Share; 2022 (Percentage, %)
• Figure 55: The US Staffing Players by Market Share; 2022 (Percentage, %)
• Figure 56: France Staffing Players by Market Share; 2022 (Percentage, %)
• Figure 57: Netherlands Staffing Players by Market Share; 2022 (Percentage, %)
• Figure 58: Automatic Data Processing, Inc. Revenue by Segments; 2022 (Percentage. %)
• Figure 59: ManpowerGroup Inc. Revenue by Segments; 2022 (Percentage, %)
• Figure 60: Randstad NV Revenue by Segments; 2022 (Percentage, %)
• Figure 61: The Adecco Group AG Revenue by Segments; 2022 (Percentage, %)
• Figure 62: Robert Half International Inc. Revenue by Segment; 2022 (Percentage, %)
• Figure 63: Hays Plc. Turnover by Regions; 2022 (Percentage, %)
• Figure 64: Kelly Services, Inc. Revenue by Segments; 2022 (Percentage, %)
• Figure 65: TrueBlue, Inc. Revenue by Segments; 2022 (Percentage, %)