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醫院 IT BPO/RPA

市場調查報告書

商品編碼

1319161

全球醫療保健業務流程外包市場 - 2023-2030 年

Global Healthcare BPO Market - 2023-2030

出版日期: 2023年07月31日 | 出版商:

DataM Intelligence | 英文 195 Pages | 商品交期: 最快1-2個工作天內

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簡介目錄

市場概述

全球醫療保健業務流程外包市場規模在2022 年達到2,002 億美元，預計到2030 年將達到4,258 億美元，實現利潤豐厚的成長，預測期間（2023-2030 年）的年複合成長率為10.2%。

業務流程外包（BPO）通常被稱為醫療保健業務流程外包服務，對於希望簡化營運和削減開支的醫療機構來說，這是一種越來越受歡迎的解決方案。利用專業供應商的技能需要外包特定的工作，如醫療編碼和計費、索賠處理、客戶服務協助、數據錄入/管理以及成功營運診所或醫院的許多其他方面。

通過外包這些服務，醫療服務提供商可以提高準確性，同時節省大量資源，而這些資源原本需要在內部分配給行政任務，如文件歸檔或將數據點手動輸入數據庫。

市場動態

技術進步推動全球醫療保健業務流程外包市場在預測期內成長

醫療保健提供商有機會通過提供卓越的客戶體驗產生巨大而持久的影響。通過了解客戶旅程、預測溝通過程並採用尖端技術，醫療保健服務提供商可以為客戶提供安心、難忘的體驗，從而提高客戶忠誠度、客戶和代理滿意度以及對品牌的正面認知。

醫療保健機構每天都要與各種患者進行互動，並管理各種消費者數據點。為了收集這些數據（保險資訊、處方資訊、既往健康記錄和患者健康資訊）並以適當的格式保存這些數據，醫療機構需要一個靈活的營運鏈。

活躍的主要企業為全球醫療保健業務流程外包市場提供了發展機會

例如，2022 年9 月，現場手術室和無菌處理支持服務提供商Surgical Solutions 與Conductiv 簽訂了外包手術服務的團購協議。新協議將於2022 年8 月15 日生效，Conductiv 會員可從Conductiv 協議的價格和條款中受益，獲得綜合現場手術援助。

COVID-19 影響分析

COVID-19 大流行對醫療保健BPO 市場產生了重大影響。醫療保健BPO 公司為COVID-19 解決方案的快速推出做出了貢獻。為了追踪疾病的傳播並協助公共衛生行動，這包括協助建立和管理COVID-19 檢測設施、接觸者追踪計劃、疫苗管理系統和數據分析。

自遠程醫療服務出現以來，醫療保健BPO 公司在提供遠程支持方面發揮了重要作用。由於BPO 供應商在管理遠程監控、虛擬預約、病人日程安排和分診服務方面提供了幫助，醫療保健提供商需要完成的工作減少了。

俄烏衝突分析

俄烏戰爭對醫療保健BPO 市場的影響是複雜和多方面的。在衝突環境中，數據安全和隱私問題可能更加重要。醫療保健業務流程外包公司處理敏感的病人數據，戰爭可能會使這些數據的完整性和保密性難以得到保障，尤其是在通訊和IT 基礎設施中斷的情況下。

Accenture
- 公司概況
- 產品組合和說明
- 財務概況
- 主要發展
HCLTech Lifesciences Limited
GeBBS Healthcare Solutions
Genpact
International Business Machines Corporation (IBM)
Parexel International Corporation
IQVIA
Sutherland Global Services
United Health Group
Cognizant Technology Solutions

第15 章：附錄

簡介目錄

Product Code: HCIT1938

Market Overview

The Global Healthcare BPO Market reached US$ 200.2 billion in 2022 and is expected to witness lucrative growth by reaching up to US$ 425.8 billion by 2030 exhibiting a CAGR of 10.2% during the forecast period (2023-2030).

Business process outsourcing (BPO), often known as healthcare BPO services, is a solution that is becoming more and more popular for medical organizations looking to simplify operations and cut expenses. Utilizing the skills of specialized vendors entails outsourcing particular jobs like medical coding and billing, claims processing, customer service assistance, data entry/management, and many other facets of running a successful practice or hospital.

Healthcare providers can gain from increased accuracy while saving significant resources that would otherwise need to be allocated internally to administrative tasks like filing papers or manually entering data points into databases by contracting out these services.

Market Dynamics

Technological Advncements is Boosting the Global Healthcare BPO Market Growth During The Forecast Period

Healthcare providers have the chance to have a big, lasting influence by delivering a superior customer experience. By understanding the customer journey, anticipating the communication process, and implementing cutting-edge technologies, healthcare service providers can offer clients peace of mind and memorable experiences that promote customer loyalty, customer and agent satisfaction, and positive brand perception.

Healthcare organizations interact daily with a variety of patients and manage a variety of consumer data points. To gather this data (insurance information, prescription information, previous health records, and patient health information) and save them in the appropriate formats, organizations need a flexible chain of operations.

Active Key Players Provides the Global Healthcare BPO Market Growth Opportunities

For instance, in September 2022, Surgical Solutions, a provider of the on-site operating room and sterile processing support, awarded a group-purchasing agreement for outsourced surgical services with Conductiv. The new agreement, which goes into effect on August 15, 2022, enables Conductiv members to benefit from the Conductiv Agreement's price and terms for integrated, on-site surgical assistance.

COVID-19 Impact Analysis

The COVID-19 pandemic has had a significant impact on the healthcare BPO market. Healthcare BPO firms have contributed to the quick rollout of COVID-19 solutions. To track the spread of the disease and aid in public health initiatives, this includes assisting with the establishment and administration of COVID-19 testing facilities, contact tracing programs, vaccine management systems, and data analytics.

Healthcare BPO firms have been instrumental in delivering remote support since the emergence of telehealth services. Healthcare providers have less work to complete because of the help provided by BPO vendors in managing remote monitoring, virtual appointments, patient scheduling, and triage services.

Russia-Ukraine Conflict Analysis

The impact of the Russia-Ukraine war on the healthcare BPO market is complex and multifaceted. Data security and privacy issues can be of more importance in a conflict environment. Healthcare BPO firms handle sensitive patient data, and the war may make it difficult to safeguard the integrity and confidentiality of this data, particularly if communication and IT infrastructure are disrupted.

Segment Analysis

The global Healthcare BPO market is segmented based on payer service, provider service, life science service, and region.

The Patient Care Service Segment is Expected to Hold A Dominant Position in the Market Over the Forecast Period

The patient care service segment accounted for the highest market stake accounting for approximately 35.8% of the healthcare BPO market in 2022. One of the most well-known business areas is the healthcare industry. This industry offers vital and necessary services to every country. They are able to eliminate any obstacles to that by outsourcing various medical procedures. It would be simpler for these healthcare organizations or institutions to give their patients their full attention if all administrative tasks were handled by a third party.

Geographical Analysis

Increasing Collaborations And Partnerships Among the Key Players And Advancement in Healthcare BPO are Expected to grow the Asia Pacific Region

Asia Pacific is expected to capture the Healthcare BPO market, accounting for around 25.6% of this market. For instance, in June 2023, Access Healthcare expanded its operations in Noida, Uttar Pradesh, building a 170,000-square-foot facility with 1,960 seats. Access Healthcare is a leading provider of revenue cycle management, healthcare BPO, and IT services to clients in the US.

From this facility, more than 3,800 team members will work to provide hospitals and primary healthcare networks across the United States with revenue cycle management services and digital transformation solutions. The $5M five-floor facility is a growth-oriented investment and is fully functional.

Competitive Landscape

The major global players in the market include: Accenture, HCLTech Lifesciences Limited, GeBBS Healthcare Solutions, Genpact, International Business Machines Corporation (IBM), Parexel International Corporation, IQVIA, Sutherland Global Services, United Health Group, Cognizant Technology Solutions among others.

Why Purchase the Report?

To visualize the global healthcare BPO market segmentation based on the payer service, provider service, life science service, and region, as well as understand key commercial assets and players.
Identify commercial opportunities by analyzing trends and co-development.
Excel data sheet with numerous data points of healthcare BPO market-level with all segments.
PDF report consists of a comprehensive analysis after exhaustive qualitative interviews and an in-depth study.
Product mapping available as excel consisting of key products of all the major players.

The global healthcare BPO market report would provide approximately 61 tables, 61 figures, and 195 Pages.

Target Audience 2023

Manufacturers/ Buyers
Industry Investors/Investment Bankers
Research Professionals
Emerging Companies

1. Methodology and Scope

1.1. Research Methodology
1.2. Research Objective and Scope of the Report

2. Definition and Overview

3. Executive Summary

3.1. Snippet by Payer Service
3.2. Snippet by Provider Service
3.3. Snippet by Life Science Service
3.4. Snippet by Region

4. Dynamics

4.1. Impacting Factors
- 4.1.1. Drivers
  - 4.1.1.1. Rapid Increase in Clinical Process Outsourcing (CPO)
- 4.1.2. Restraints
  - 4.1.2.1. Challenges with healthcare BPO
- 4.1.3. Opportunity
  - 4.1.3.1. Technological advancements
- 4.1.4. Impact Analysis

5. Industry Analysis

5.1. Porter's 5 Forces Analysis
5.2. Supply Chain Analysis
5.3. Unmet Needs
5.4. Regulatory Analysis

6. COVID-19 Analysis

6.1. Analysis of COVID-19
- 6.1.1. Scenario Before COVID-19
- 6.1.2. Scenario During COVID-19
- 6.1.3. Scenario Post COVID-19
6.2. Pricing Dynamics Amid COVID-19
6.3. Demand-Supply Spectrum
6.4. Government Initiatives Related to the Market During the Pandemic
6.5. Manufacturers' Strategic Initiatives
6.6. Conclusion

7. Russia-Ukraine War Analysis

8. Artificial Intelligence Analysis

9. By Payer Service

9.1. Introduction
- 9.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Payer Service
- 9.1.2. Market Attractiveness Index, By Payer Service
9.2. Human Resource Management*
- 9.2.1. Introduction
- 9.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
9.3. Claims Management
- 9.3.1. Claims Repricing
- 9.3.2. Information Management Services
- 9.3.3. Fraud Detection and Management
- 9.3.4. Claims Investigation Services
- 9.3.5. Claims Settlement Services
- 9.3.6. Others
9.4. Customer Relationship Management (CRM)
9.5. Operational/Administrative Management
9.6. Care Management
9.7. Provider Management
9.8. Other Payer Services

10. By Provider Service

10.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Provider Service
10.1.2. Market Attractiveness Index, By Provider Service

10.2. Patient Enrollment and Strategic Planning*
- 10.2.1. Introduction
- 10.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
10.3. Patient Care Service
- 10.3.1. Device Monitoring
- 10.3.2. Medical Imaging
- 10.3.3. Medical Transcription
10.4. Revenue Cycle Management

11. By Life Science Service

11.1. Introduction
- 11.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Life Science Service
- 11.1.2. Market Attractiveness Index, By Life Science Service
11.2. Research and Development*
- 11.2.1. Introduction
- 11.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
11.3. Manufacturing
11.4. Non-clinical Service
11.5. Supply Chain Management and Logistics
11.6. Sales and Marketing Services
- 11.6.1. Marketing Services
- 11.6.2. Research
- 11.6.3. Analytics
- 11.6.4. Forecasting
- 11.6.5. Performance Reporting
11.7. Other Non-clinical Services

12. By Region

12.1. Introduction
- 12.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Region
- 12.1.2. Market Attractiveness Index, By Region
12.2. North America
- 12.2.1. Introduction
- 12.2.2. Key Region-Specific Dynamics
- 12.2.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Payer Service
- 12.2.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Provider Service
- 12.2.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Life Science Service
- 12.2.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
  - 12.2.6.1. U.S.
  - 12.2.6.2. Canada
  - 12.2.6.3. Mexico
12.3. Europe
- 12.3.1. Introduction
- 12.3.2. Key Region-Specific Dynamics
- 12.3.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Payer Service
- 12.3.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Provider Service
- 12.3.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Life Science Service
- 12.3.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
  - 12.3.6.1. Germany
  - 12.3.6.2. U.K.
  - 12.3.6.3. France
  - 12.3.6.4. Italy
  - 12.3.6.5. Spain
  - 12.3.6.6. Rest of Europe
12.4. South America
- 12.4.1. Introduction
- 12.4.2. Key Region-Specific Dynamics
- 12.4.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Payer Service
- 12.4.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Provider Service
- 12.4.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Life Science Service
- 12.4.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
  - 12.4.6.1. Brazil
  - 12.4.6.2. Argentina
  - 12.4.6.3. Rest of South America
12.5. Asia-Pacific
- 12.5.1. Introduction
- 12.5.2. Key Region-Specific Dynamics
- 12.5.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Payer Service
- 12.5.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Provider Service
- 12.5.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Life Science Service
- 12.5.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
  - 12.5.6.1. China
  - 12.5.6.2. India
  - 12.5.6.3. Japan
  - 12.5.6.4. Australia
  - 12.5.6.5. Rest of Asia-Pacific
12.6. Middle East and Africa
- 12.6.1. Introduction
- 12.6.2. Key Region-Specific Dynamics
- 12.6.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Payer Service
- 12.6.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Provider Service
- 12.6.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Life Science Service

13. Competitive Landscape

13.1. Competitive Scenario
13.2. Product Benchmarking
13.3. Company Share Analysis
13.4. Key Developments and Strategies

14. Company Profiles

14.1. Accenture*
- 14.1.1. Company Overview
- 14.1.2. Product Portfolio and Description
- 14.1.3. Financial Overview
- 14.1.4. Key Developments
14.2. HCLTech Lifesciences Limited
14.3. GeBBS Healthcare Solutions
14.4. Genpact
14.5. International Business Machines Corporation (IBM)
14.6. Parexel International Corporation
14.7. IQVIA
14.8. Sutherland Global Services
14.9. United Health Group
14.10. Cognizant Technology Solutions

LIST NOT EXHAUSTIVE