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市場調查報告書
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1447960

全球醫療保健 BPO 市場 - 全球產業分析、規模、佔有率、成長、趨勢、預測 (2023-2030) - 按服務類型、按地區、按公司

Healthcare BPO Market - Global Healthcare BPO Industry Analysis, Size, Share, Growth, Trends, and Forecast 2023-2030 - (By Service Type Coverage, By Geographic Coverage and By Company)
出版日期: | 出版商: Fairfield Market Research | 英文 223 Pages | 商品交期: 2-5個工作天內

價格
簡介目錄

全球醫療保健業務流程外包 (BPO) 市場規模預計在未來幾年將大幅成長，從 2023 年的約 2,355 億美元增至 2030 年底的 4,305 億美元。 這一顯著擴張反映了預測期內 9.0% 的複合年增長率 (CAGR)，是由行業的幾個關鍵趨勢和決定因素推動的。

由於數位科技在行業中的使用迅速擴大以及對負擔得起的醫療保健服務的需求不斷增長，醫療保健 BPO 市場對專業解決方案的需求正在激增。 Access Healthcare 是一家領先的行業公司，利用自動化、人工智慧和大數據來加速醫療保健外包並改善全球的臨床、管理和財務成果。

近年來，提供商外包服務在市場上佔據主導地位，尤其是在計費規劃和索賠處理方面。 隨著醫療保健機構越來越依賴索賠監控和收入週期管理 (RCM) 解決方案，對這些服務的需求預計將繼續推動市場成長。 此外，在醫療保健支付者需求增加和健康保險參保人數激增的支持下，支付者外包服務類別預計將成長最快。

以美國為首的北美地區在全球醫療保健 BPO 市場中佔有最大佔有率。 該地區的擴張得益於人們對醫療保健 IT 外包意識的增強、重要的政府舉措以及行業巨頭的出現。 另一方面，由於人們對醫療保健IT外包、醫療保健系統開發和基礎設施成長的認識不斷提高，以中國和印度為中心的亞太地區市場正在快速成長。

本報告調查了全球醫療保健 BPO 市場，並提供了市場概述、按服務類型、地區、公司劃分的趨勢以及進入市場的公司的競爭趨勢。

目錄

第 1 章執行摘要

第二章市場概述

  • 市場定義與細分
  • 市場動態
  • 價值鏈分析
  • 波特五力分析
  • 新冠肺炎 (COVID-19) 影響分析
  • 烏克蘭和俄羅斯之間衝突的影響
  • 經濟概況
  • 杵分析

第 3 章 2018-2030 年全球醫療保健 BPO 市場展望

  • 2018-2030 年全球醫療保健 BPO 市場前景（按服務類型、金額（百萬美元）劃分）
  • 2018-2030 年全球醫療保健 BPO 市場前景（按地區、金額（百萬美元））

第 4 章 2018-2030 年北美醫療保健 BPO 市場展望

第 5 章歐洲醫療保健 BPO 市場展望，2018-2030

第 6 章 2018-2030 年亞太地區醫療保健 BPO 市場展望

第 7 章 2018-2030 年拉丁美洲醫療保健 BPO 市場展望

第 8 章 2018-2030 年中東及非洲醫療保健 BPO 市場前景

第九章競爭態勢

  • 容量和使用熱圖
  • 製造商和應用程式的熱圖
  • 2022 年公司市佔率分析
  • 競爭力儀表板
  • 公司簡介
    • Cognizant
    • Accenture
    • Tata Consultancy Services
    • Xerox Corporation
    • HCL technologies
    • IBM Corporation
    • Wipro
    • Infosys BPM
    • Firstsource Solutions
    • R1 RCM
    • Invensis Technologies
    • WNX Limited
    • NTT Data Corporation
    • GeBBS Healthcare
    • Omega Healthcare
    • United Health Group

第 10 章附錄

簡介目錄

The global healthcare Business Process Outsourcing (BPO) market is set to witness remarkable growth in the coming years, with projections indicating a surge from approximately $235.5 billion in 2023 to an estimated $430.5 billion by the end of 2030. This substantial expansion, reflecting a Compound Annual Growth Rate (CAGR) of 9.0% over the forecast period, is driven by several key trends and determinants in the industry.

Specialized Solutions and Digital Technology Driving Market Growth

The healthcare BPO market is witnessing a surge in demand for specialized solutions, fueled by the rapid growth of digital technology usage in the industry and the increasing need for affordable healthcare services. Access Healthcare, a leading player in the industry, has utilized automation, AI, and big data to accelerate healthcare outsourcing, resulting in enhanced clinical, administrative, and financial outcomes globally.

Provider Outsourcing Services Lead Industry Dominance

Provider outsourcing services, particularly in billing planning and claims processing, have dominated the market in recent years. With medical facilities increasingly relying on billing monitoring and Revenue Cycle Management (RCM) solutions, the demand for these services is expected to continue driving market growth. Furthermore, the payer outsourcing services category is projected to experience the fastest growth, supported by the increasing demand from healthcare payers and the surge in health insurance enrollment.

North America and Asia Pacific Emerging as Key Market Frontiers

North America, spearheaded by the United States, holds the largest share in the global healthcare BPO market. The region's expansion is attributed to heightened awareness of healthcare IT outsourcing, significant government initiatives, and the presence of major industry players. In contrast, the Asia Pacific region, led by China and India, is witnessing rapid market growth due to increasing awareness of healthcare IT outsourcing, healthcare system development, and infrastructure growth.

Regulatory Compliance and Technological Innovation Shaping Industry Dynamics

Tight regulations surrounding patient confidentiality, data privacy, and security compliance are shaping the healthcare BPO landscape. Compliance with regulations such as the US Health Insurance Portability and Accountability Act (HIPAA) and the General Data Protection Regulation (GDPR) in the EU is essential, favoring specialized healthcare BPOs equipped to handle complex regulatory needs.

Opportunities in Medical Claim Administration and Innovative Technology Adoption

The growing emphasis on medical claim administration and the increasing adoption of innovative technologies, including AI-powered drug discovery tools, present significant growth opportunities in the healthcare BPO market. Outsourcing medical claims management processes enhances efficiency and revenue generation for healthcare organizations, while technological advancements streamline drug discovery processes, propelling market expansion.

Addressing Growth Barriers and Expanding Opportunities

Despite growth opportunities, the industry faces challenges such as complicated regulatory norms and hidden expenses associated with outsourcing. However, initiatives aimed at clarifying regulations and mitigating hidden costs are underway, fostering a conducive environment for market growth.

Competitive Analysis:

The healthcare BPO market exhibits fragmentation, with numerous major players, though a select few currently hold significant market share. Expectations within the competitive landscape foresee further consolidation in the forthcoming years.

Leaders in the Global Healthcare BPO Market

  • Cognizant
  • Accenture
  • Tata Consultancy Services
  • Xerox Corporation
  • HCL Technologies
  • IBM Corporation
  • Wipro
  • Infosys BPM
  • Firstsource Solutions
  • R1 RCM
  • Invensis Technologies
  • WNX Limited
  • NTT Data Corporation
  • GeBBS Healthcare
  • Omega Healthcare
  • United Health Group

Global Healthcare BPO Market is Segmented as Below:

By Service Type:

  • Provider Outsourcing Services
    • Revenue Cycle Management
    • Patient Enrollment
    • Patient Care
  • Payer Outsourcing Services
    • Claims Management
    • Customer Relationship Management
    • Billing & Accounts Management
    • HR and IT Services
  • Operation Services
    • Manufacturing
    • R&D
    • Supply Chain Management & Logistics
    • Sales & Marketing Services

By Geographic Coverage:

  • North America
    • U.S.
    • Canada
  • Europe
    • Germany
    • U.K.
    • France
    • Italy
    • Turkey
    • Russia
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • South Korea
    • India
    • Southeast Asia
    • Rest of Asia Pacific
  • Latin America
    • Brazil
    • Mexico
    • Argentina
    • Rest of Latin America
  • Middle East & Africa
    • GCC
    • South Africa
    • Egypt
    • Nigeria
    • Rest of Middle East & Africa

Table of Contents

1. Executive Summary

  • 1.1. Global Healthcare BPO Market Snapshot
  • 1.2. Future Projections
  • 1.3. Key Market Trends
  • 1.4. Regional Snapshot, by Value, 2022
  • 1.5. Analyst Recommendations

2. Market Overview

  • 2.1. Market Definitions and Segmentations
  • 2.2. Market Dynamics
    • 2.2.1. Drivers
    • 2.2.2. Restraints
    • 2.2.3. Market Opportunities
  • 2.3. Value Chain Analysis
  • 2.4. Porter's Five Forces Analysis
  • 2.5. COVID-19 Impact Analysis
    • 2.5.1. Supply
    • 2.5.2. Demand
  • 2.6. Impact of Ukraine-Russia Conflict
  • 2.7. Economic Overview
    • 2.7.1. World Economic Projections
  • 2.8. PESTLE Analysis

3. Global Healthcare BPO Market Outlook, 2018 - 2030

  • 3.1. Global Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
    • 3.1.1. Key Highlights
      • 3.1.1.1. Provider Outsourcing Services
        • 3.1.1.1.1. Revenue Cycle Management
        • 3.1.1.1.2. Patient Enrollment
        • 3.1.1.1.3. Patient Care
      • 3.1.1.2. Payer Outsourcing Services
        • 3.1.1.2.1. Claims Management
        • 3.1.1.2.2. Customer Relationship Management
        • 3.1.1.2.3. Billing & Accounts Management
        • 3.1.1.2.4. HR and IT Services
      • 3.1.1.3. Operation Services
        • 3.1.1.3.1. Manufacturing
        • 3.1.1.3.2. R&D
        • 3.1.1.3.3. Supply Chain Management & Logistics
        • 3.1.1.3.4. Sales & Marketing Services
  • 3.2. Global Healthcare BPO Market Outlook, by Region, Value (US$ Mn), 2018 - 2030
    • 3.2.1. Key Highlights
      • 3.2.1.1. North America
      • 3.2.1.2. Europe
      • 3.2.1.3. Asia Pacific
      • 3.2.1.4. Latin America
      • 3.2.1.5. Middle East & Africa

4. North America Healthcare BPO Market Outlook, 2018 - 2030

  • 4.1. North America Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
    • 4.1.1. Key Highlights
      • 4.1.1.1. Provider Outsourcing Services
        • 4.1.1.1.1. Revenue Cycle Management
        • 4.1.1.1.2. Patient Enrollment
        • 4.1.1.1.3. Patient Care
      • 4.1.1.2. Payer Outsourcing Services
        • 4.1.1.2.1. Claims Management
        • 4.1.1.2.2. Customer Relationship Management
        • 4.1.1.2.3. Billing & Accounts Management
        • 4.1.1.2.4. HR and IT Services
      • 4.1.1.3. Operation Services
        • 4.1.1.3.1. Manufacturing
        • 4.1.1.3.2. R&D
        • 4.1.1.3.3. Supply Chain Management & Logistics
        • 4.1.1.3.4. Sales & Marketing Services
    • 4.1.2. BPS Analysis/Market Attractiveness Analysis
  • 4.2. North America Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
    • 4.2.1. Key Highlights
      • 4.2.1.1. U.S. Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 4.2.1.2. Canada Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 4.2.2. BPS Analysis/Market Attractiveness Analysis

5. Europe Healthcare BPO Market Outlook, 2018 - 2030

  • 5.1. Europe Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
    • 5.1.1. Key Highlights
      • 5.1.1.1. Provider Outsourcing Services
        • 5.1.1.1.1. Revenue Cycle Management
        • 5.1.1.1.2. Patient Enrollment
        • 5.1.1.1.3. Patient Care
      • 5.1.1.2. Payer Outsourcing Services
        • 5.1.1.2.1. Claims Management
        • 5.1.1.2.2. Customer Relationship Management
        • 5.1.1.2.3. Billing & Accounts Management
        • 5.1.1.2.4. HR and IT Services
      • 5.1.1.3. Operation Services
        • 5.1.1.3.1. Manufacturing
        • 5.1.1.3.2. R&D
        • 5.1.1.3.3. Supply Chain Management & Logistics
        • 5.1.1.3.4. Sales & Marketing Services
    • 5.1.2. BPS Analysis/Market Attractiveness Analysis
  • 5.2. Europe Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
    • 5.2.1. Key Highlights
      • 5.2.1.1. Germany Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 5.2.1.2. U.K. Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 5.2.1.3. France Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 5.2.1.4. Italy Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 5.2.1.5. Turkey Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 5.2.1.6. Russia Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 5.2.1.7. Rest of Europe Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 5.2.2. BPS Analysis/Market Attractiveness Analysis

6. Asia Pacific Healthcare BPO Market Outlook, 2018 - 2030

  • 6.1. Asia Pacific Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
    • 6.1.1. Key Highlights
      • 6.1.1.1. Provider Outsourcing Services
        • 6.1.1.1.1. Revenue Cycle Management
        • 6.1.1.1.2. Patient Enrollment
        • 6.1.1.1.3. Patient Care
      • 6.1.1.2. Payer Outsourcing Services
        • 6.1.1.2.1. Claims Management
        • 6.1.1.2.2. Customer Relationship Management
        • 6.1.1.2.3. Billing & Accounts Management
        • 6.1.1.2.4. HR and IT Services
      • 6.1.1.3. Operation Services
        • 6.1.1.3.1. Manufacturing
        • 6.1.1.3.2. R&D
        • 6.1.1.3.3. Supply Chain Management & Logistics
        • 6.1.1.3.4. Sales & Marketing Services
    • 6.1.2. BPS Analysis/Market Attractiveness Analysis
  • 6.2. Asia Pacific Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
    • 6.2.1. Key Highlights
      • 6.2.1.1. China Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 6.2.1.2. Japan Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 6.2.1.3. South Korea Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 6.2.1.4. India Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 6.2.1.5. Southeast Asia Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 6.2.1.6. Rest of Asia Pacific Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 6.2.2. BPS Analysis/Market Attractiveness Analysis

7. Latin America Healthcare BPO Market Outlook, 2018 - 2030

  • 7.1. Latin America Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
    • 7.1.1. Key Highlights
      • 7.1.1.1. Provider Outsourcing Services
        • 7.1.1.1.1. Revenue Cycle Management
        • 7.1.1.1.2. Patient Enrollment
        • 7.1.1.1.3. Patient Care
      • 7.1.1.2. Payer Outsourcing Services
        • 7.1.1.2.1. Claims Management
        • 7.1.1.2.2. Customer Relationship Management
        • 7.1.1.2.3. Billing & Accounts Management
        • 7.1.1.2.4. HR and IT Services
      • 7.1.1.3. Operation Services
        • 7.1.1.3.1. Manufacturing
        • 7.1.1.3.2. R&D
        • 7.1.1.3.3. Supply Chain Management & Logistics
        • 7.1.1.3.4. Sales & Marketing Services
    • 7.1.2. BPS Analysis/Market Attractiveness Analysis
  • 7.2. Latin America Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
    • 7.2.1. Key Highlights
      • 7.2.1.1. Brazil Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 7.2.1.2. Mexico Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 7.2.1.3. Argentina Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 7.2.1.4. Rest of Latin America Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 7.2.2. BPS Analysis/Market Attractiveness Analysis

8. Middle East & Africa Healthcare BPO Market Outlook, 2018 - 2030

  • 8.1. Middle East & Africa Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
    • 8.1.1. Key Highlights
      • 8.1.1.1. Provider Outsourcing Services
        • 8.1.1.1.1. Revenue Cycle Management
        • 8.1.1.1.2. Patient Enrollment
        • 8.1.1.1.3. Patient Care
      • 8.1.1.2. Payer Outsourcing Services
        • 8.1.1.2.1. Claims Management
        • 8.1.1.2.2. Customer Relationship Management
        • 8.1.1.2.3. Billing & Accounts Management
        • 8.1.1.2.4. HR and IT Services
      • 8.1.1.3. Operation Services
        • 8.1.1.3.1. Manufacturing
        • 8.1.1.3.2. R&D
        • 8.1.1.3.3. Supply Chain Management & Logistics
        • 8.1.1.3.4. Sales & Marketing Services
    • 8.1.2. BPS Analysis/Market Attractiveness Analysis
  • 8.2. Middle East & Africa Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
    • 8.2.1. Key Highlights
      • 8.2.1.1. GCC Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 8.2.1.2. South Africa Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 8.2.1.3. Egypt Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 8.2.1.4. Nigeria Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 8.2.1.5. Rest of Middle East & Africa Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 8.2.2. BPS Analysis/Market Attractiveness Analysis

9. Competitive Landscape

  • 9.1. Capacity vs Application Heatmap
  • 9.2. Manufacturer vs Application Heatmap
  • 9.3. Company Market Share Analysis, 2022
  • 9.4. Competitive Dashboard
  • 9.5. Company Profiles
    • 9.5.1. Cognizant
      • 9.5.1.1. Company Overview
      • 9.5.1.2. Product Portfolio
      • 9.5.1.3. Financial Overview
      • 9.5.1.4. Business Strategies and Development
    • 9.5.2. Accenture
      • 9.5.2.1. Company Overview
      • 9.5.2.2. Product Portfolio
      • 9.5.2.3. Financial Overview
      • 9.5.2.4. Business Strategies and Development
    • 9.5.3. Tata Consultancy Services
      • 9.5.3.1. Company Overview
      • 9.5.3.2. Product Portfolio
      • 9.5.3.3. Financial Overview
      • 9.5.3.4. Business Strategies and Development
    • 9.5.4. Xerox Corporation
      • 9.5.4.1. Company Overview
      • 9.5.4.2. Product Portfolio
      • 9.5.4.3. Financial Overview
      • 9.5.4.4. Business Strategies and Development
    • 9.5.5. HCL technologies
      • 9.5.5.1. Company Overview
      • 9.5.5.2. Product Portfolio
      • 9.5.5.3. Financial Overview
      • 9.5.5.4. Business Strategies and Development
    • 9.5.6. IBM Corporation
      • 9.5.6.1. Company Overview
      • 9.5.6.2. Product Portfolio
      • 9.5.6.3. Financial Overview
      • 9.5.6.4. Business Strategies and Development
    • 9.5.7. Wipro
      • 9.5.7.1. Company Overview
      • 9.5.7.2. Product Portfolio
      • 9.5.7.3. Financial Overview
      • 9.5.7.4. Business Strategies and Development
    • 9.5.8. Infosys BPM
      • 9.5.8.1. Company Overview
      • 9.5.8.2. Product Portfolio
      • 9.5.8.3. Business Strategies and Development
    • 9.5.9. Firstsource Solutions
      • 9.5.9.1. Company Overview
      • 9.5.9.2. Product Portfolio
      • 9.5.9.3. Financial Overview
      • 9.5.9.4. Business Strategies and Development
    • 9.5.10. R1 RCM
      • 9.5.10.1. Company Overview
      • 9.5.10.2. Product Portfolio
      • 9.5.10.3. Financial Overview
      • 9.5.10.4. Business Strategies and Development
    • 9.5.11. Invensis Technologies
      • 9.5.11.1. Company Overview
      • 9.5.11.2. Product Portfolio
      • 9.5.11.3. Financial Overview
      • 9.5.11.4. Business Strategies and Development
    • 9.5.12. WNX Limited
      • 9.5.12.1. Company Overview
      • 9.5.12.2. Product Portfolio
      • 9.5.12.3. Financial Overview
      • 9.5.12.4. Business Strategies and Development
    • 9.5.13. NTT Data Corporation
      • 9.5.13.1. Company Overview
      • 9.5.13.2. Product Portfolio
      • 9.5.13.3. Financial Overview
      • 9.5.13.4. Business Strategies and Development
    • 9.5.14. GeBBS Healthcare
      • 9.5.14.1. Company Overview
      • 9.5.14.2. Product Portfolio
      • 9.5.14.3. Financial Overview
      • 9.5.14.4. Business Strategies and Development
    • 9.5.15. Omega Healthcare
      • 9.5.15.1. Company Overview
      • 9.5.15.2. Product Portfolio
      • 9.5.15.3. Financial Overview
      • 9.5.15.4. Business Strategies and Development
    • 9.5.16. United Health Group
      • 9.5.16.1. Company Overview
      • 9.5.16.2. Product Portfolio
      • 9.5.16.3. Financial Overview
      • 9.5.16.4. Business Strategies and Development

10. Appendix

  • 10.1. Research Methodology
  • 10.2. Report Assumptions
  • 10.3. Acronyms and Abbreviations