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市場調查報告書
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1611599

客戶自助服務軟體市場規模、佔有率、趨勢分析報告：按解決方案、按服務、按部署、按最終用途、按地區、按細分市場、預測，2025-2030 年

Customer Self-service Software Market Size, Share & Trends Analysis Report By Solution (Web Self-service, Virtual Assistants), By Service, By Deployment (Cloud, On premise), By End Use, By Region, And Segment Forecasts, 2025 - 2030
出版日期: | 出版商: Grand View Research | 英文 100 Pages | 商品交期: 2-10個工作天內

價格

客戶自助服務軟體市場成長與趨勢

Grand View Research, Inc.最新報告顯示，預計2030年全球客戶自助服務軟體市場規模將達到572.1億美元，2025年至2030年複合年成長率為21.6%。

提高客戶滿意度和客戶忠誠度的努力預計將在預測期內推動市場成長。大量客戶服務接觸點的持續部署預計也將有助於市場成長。

公司發現了解不斷變化的消費行為可以幫助他們改進產品。同時，小型和大型企業都開始採用自動化客戶自助服務軟體。這為市場相關人員提供了推出與巨量資料和人工智慧 (AI) 等新興技術相結合的創新客戶自助服務軟體解決方案的機會。

COVID-19 大流行的爆發以及人們越來越偏好在家工作和保持社交距離，尤其鼓勵通訊服務供應商引入自助服務功能。此外，由於疫情持續擾亂世界各地的企業業務、職場安排和旅行計劃，客戶服務中心面臨著呼叫量急劇增加的問題。這種情況增加了對自助服務解決方案的需求，尤其是那些由人工智慧驅動的解決方案。

人們對數位交易（例如申請付款、透過網路取得 24 小時線上支援和其他互動式線上服務）的偏好日益成長，並且沒有任何放緩的跡象。因此，公司正在尋找自助服務解決方案，以提高客戶支援服務的速度和有效性，同時提供足夠的靈活性。售後服務和維護服務也是企業選擇採購自助軟體供應商的決定性因素。

客戶自助服務軟體市場報告亮點

  • 預計社群媒體和社區自助服務領域在預測期內將出現顯著的複合年成長率。這是因為組織正在迅速轉向可能支援社群和論壇的社群媒體管道，作為控制客戶支援成本的一部分。
  • 託管服務預計在預測期內將實現顯著的複合年成長率，因為它使最終用戶能夠有效地執行業務並提高商業智慧。
  • 由於雲端部署使企業能夠降低託管本地解決方案的專用基礎設施的成本，預計雲端部分在預測期內將出現顯著的複合年成長率。
  • 由於擴大採用允許患者預約、填寫表格、更新個人資料和付款申請的自助服務應用程式，預計醫療保健領域在預測期內將出現顯著的複合年成長率。
  • 由於越來越多的中小企業考慮實施客戶自我護理應用程式，預計亞太市場在預測期內將出現顯著的複合年成長率。

目錄

第1章調查方法與範圍

第 2 章執行摘要

第 3 章：客戶自助服務軟體市場變數、趨勢與範圍

  • 市場體系展望
  • 市場動態
    • 市場促進因素分析
    • 市場限制因素分析
    • 工業挑戰
  • 客戶自助服務軟體市場分析工具
    • 產業分析-波特五力分析
    • PESTEL分析

第4章客戶自助服務軟體市場：按解決方案進行估計和趨勢分析

  • 細分儀表板
  • 客戶自助服務軟體市場：2024 年和 2030 年解決方案變更分析
  • 網路自助服務
  • 行動自助服務
  • 虛擬助理
  • 電子郵件參與度
  • 互動式語音應答 (IVR)
  • 其他

第5章客戶自助服務軟體市場：按服務估計和趨勢分析

  • 細分儀表板
  • 客戶自助服務軟體市場：2024 年和 2030 年服務變化分析
  • 專業服務
  • 託管服務

第6章客戶自助服務軟體市場：依開發估算與趨勢分析

  • 細分儀表板
  • 客戶自助服務軟體市場：2024 年和 2030 年演變變化分析
  • 雲
  • 本地

第7章客戶自助服務軟體市場：最終用途的估計和趨勢分析

  • 細分儀表板
  • 客戶自助服務軟體市場：2024 年和 2030 年最終用途變化分析
  • 資訊科技和通訊
  • BFSI
  • 零售/電子商務
  • 媒體和娛樂
  • 醫療保健
  • 政府
  • 製造業
  • 其他

第8章客戶自助服務軟體市場：區域、估計和趨勢分析

  • 2024 年及 2030 年按地區分類的客戶自助服務軟體市場佔有率
  • 北美洲
    • 美國
    • 加拿大
    • 墨西哥
  • 歐洲
    • 英國
    • 德國
    • 法國
  • 亞太地區
    • 中國
    • 日本
    • 印度
    • 韓國
    • 澳洲
  • 拉丁美洲
    • 巴西
  • 中東/非洲
    • 阿拉伯聯合大公國
    • 沙烏地阿拉伯
    • 南非

第9章 競爭格局

  • 公司分類
  • 公司市場定位
  • 企業熱力圖分析
  • 公司簡介/上市公司
    • Salesforce, Inc.
    • Oracle
    • Microsoft
    • Zendesk
    • Freshworks Inc.
    • Avaya LLC
    • Zoho Corporation Pvt. Ltd.
    • HubSpot, Inc.
    • SAP SE
    • Verint Systems Inc.
Product Code: GVR-4-68039-225-9

Customer Self-service Software Market Growth & Trends:

The global customer self-service software market size is expected to reach USD 57.21 billion by 2030, registering a CAGR of 21.6% from 2025 to 2030, according to a new report by Grand View Research, Inc. Efforts to enhance the level of customer satisfaction and encourage customer loyalty are anticipated to propel the market growth over the forecast period. The continued rollout of a large number of customer service touchpoints is also expected to contribute to market growth.

Enterprises have realized that understanding the changing consumer behavior can help them in enhancing their offerings. At the same time, both small and medium-sized enterprises and large enterprises have started adopting automated customer self-service software. This is opening opportunities for the market players to introduce innovative customer self-service software solutions integrated with the latest technologies, such as big data and Artificial Intelligence (AI).

The outbreak of the COVID-19 pandemic and the growing preference for working from home and maintaining social distancing are particularly prompting communications service providers to adopt self-service capabilities. Furthermore, customer service centers are confronting a sudden rise in call volumes as the pandemic continues to disrupt corporate operations, workplace schedules, and travel plans worldwide. The situation is particularly driving the need for AI-enabled self-service solutions.

The growing preference for digital transactions to pay bills and for accessing 24-hour online support and other interactive online services through the internet shows no signs of abating. Hence, enterprises are scouting for self-service solutions that can ensure adequate flexibility while enhancing the speed and effectiveness of their customer support service. Prompt after-sales maintenance service is also emerging as a decisive factor for enterprises while selecting a vendor for procuring customer self-service software.

Customer Self-service Software Market Report Highlights:

  • The social media and community self-service segment is anticipated to register a considerable CAGR over the forecast period as organizations are rapidly switching to social media channels, which can potentially support communities and discussion forums, as part of the efforts to curb customer support costs
  • The managed services segment is expected to register a significant CAGR over the forecast period as managed services allow end-users to run their operations effectively and increase business intelligence.
  • The cloud segment is expected to register a significant CAGR over the forecast period as cloud deployment allows enterprises to save on the costs incurred on having a dedicated infrastructure to host on-premise solutions
  • The healthcare segment is expected to register a significant CAGR over the forecast period owing to the growing adoption of self-service apps that allow patients to schedule appointments, fill forms, update their profile, and pay bills
  • The Asia Pacific regional market is anticipated to register a significant CAGR over the forecast period in line with the increasing number of small & medium enterprises looking forward to implementing customer self-care applications

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Market Segmentation and Scope
  • 1.2. Research Methodology
    • 1.2.1. Information Procurement
  • 1.3. Information or Data Analysis
  • 1.4. Methodology
  • 1.5. Research Scope and Assumptions
  • 1.6. Market Formulation & Validation
  • 1.7. Country Based Segment Share Calculation
  • 1.8. List of Data Sources

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
  • 2.3. Competitive Insights

Chapter 3. Customer Self-service Software Market Variables, Trends, & Scope

  • 3.1. Market Lineage Outlook
  • 3.2. Market Dynamics
    • 3.2.1. Market Driver Analysis
    • 3.2.2. Market Restraint Analysis
    • 3.2.3. Industry Challenge
  • 3.3. Customer Self-service Software Market Analysis Tools
    • 3.3.1. Industry Analysis - Porter's
      • 3.3.1.1. Bargaining power of the suppliers
      • 3.3.1.2. Bargaining power of the buyers
      • 3.3.1.3. Threats of substitution
      • 3.3.1.4. Threats from new entrants
      • 3.3.1.5. Competitive rivalry
    • 3.3.2. PESTEL Analysis
      • 3.3.2.1. Political landscape
      • 3.3.2.2. Economic and social landscape
      • 3.3.2.3. Technological landscape

Chapter 4. Customer Self-service Software Market: Solution Estimates & Trend Analysis

  • 4.1. Segment Dashboard
  • 4.2. Customer Self-service Software Market: Solution Movement Analysis, 2024 & 2030 (USD Million)
  • 4.3. Web Self-service
    • 4.3.1. Web Self-service Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 4.4. Mobile Self-service
    • 4.4.1. Mobile Self-service Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 4.5. Virtual Assistants
    • 4.5.1. Virtual Assistants Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 4.6. Email Engagement
    • 4.6.1. Email Engagement Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 4.7. Interactive Voice Response (IVR)
    • 4.7.1. Interactive Voice Response (IVR) Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 4.8. Others
    • 4.8.1. Other Solutions Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 5. Customer Self-service Software Market: Service Estimates & Trend Analysis

  • 5.1. Segment Dashboard
  • 5.2. Customer Self-service Software Market: Service Movement Analysis, 2024 & 2030 (USD Million)
  • 5.3. Professional Services
    • 5.3.1. Professional Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 5.4. Managed Services
    • 5.4.1. Managed Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 6. Customer Self-service Software Market: Deployment Estimates & Trend Analysis

  • 6.1. Segment Dashboard
  • 6.2. Customer Self-service Software Market: Deployment Movement Analysis, 2024 & 2030 (USD Million)
  • 6.3. Cloud
    • 6.3.1. Cloud Deployment Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 6.4. On-premise
    • 6.4.1. On-premise Deployment Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 7. Customer Self-service Software Market: End Use Estimates & Trend Analysis

  • 7.1. Segment Dashboard
  • 7.2. Customer Self-service Software Market: End Use Movement Analysis, 2024 & 2030 (USD Million)
  • 7.3. IT & Telecom
    • 7.3.1. IT & Telecom Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.4. BFSI
    • 7.4.1. BFSI Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.5. Retail & E-commerce
    • 7.5.1. Retail & E-commerce Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.6. Media & Entertainment
    • 7.6.1. Media & Entertainment Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.7. Healthcare
    • 7.7.1. Healthcare Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.8. Government
    • 7.8.1. Government Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.9. Manufacturing
    • 7.9.1. Manufacturing Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.10. Others
    • 7.10.1. Others Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 8. Customer Self-service Software Market: Regional Estimates & Trend Analysis

  • 8.1. Customer Self-service Software Market Share, By Region, 2024 & 2030 (USD Million)
  • 8.2. North America
    • 8.2.1. North America Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.2.2. U.S.
      • 8.2.2.1. U.S. Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.2.3. Canada
      • 8.2.3.1. Canada Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.2.4. Mexico
      • 8.2.4.1. Mexico Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.3. Europe
    • 8.3.1. Europe Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.3.2. U.K.
      • 8.3.2.1. U.K. Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.3.3. Germany
      • 8.3.3.1. Germany Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.3.4. France
      • 8.3.4.1. France Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.4. Asia Pacific
    • 8.4.1. Asia Pacific Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.2. China
      • 8.4.2.1. China Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.3. Japan
      • 8.4.3.1. Japan Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.4. India
      • 8.4.4.1. India Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.5. South Korea
      • 8.4.5.1. South Korea Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.6. Australia
      • 8.4.6.1. Australia Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.5. Latin America
    • 8.5.1. Latin America Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.5.2. Brazil
      • 8.5.2.1. Brazil Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.6. Middle East and Africa
    • 8.6.1. Middle East and Africa Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.6.2. UAE
      • 8.6.2.1. UAE Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.6.3. Saudi Arabia
      • 8.6.3.1. Saudi Arabia Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.6.4. South Africa
      • 8.6.4.1. South Africa Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 9. Competitive Landscape

  • 9.1. Company Categorization
  • 9.2. Company Market Positioning
  • 9.3. Company Heat Map Analysis
  • 9.4. Company Profiles/Listing
    • 9.4.1. Salesforce, Inc.
      • 9.4.1.1. Participant's Overview
      • 9.4.1.2. Financial Performance
      • 9.4.1.3. Product Benchmarking
      • 9.4.1.4. Strategic Initiatives
    • 9.4.2. Oracle
      • 9.4.2.1. Participant's Overview
      • 9.4.2.2. Financial Performance
      • 9.4.2.3. Product Benchmarking
      • 9.4.2.4. Strategic Initiatives
    • 9.4.3. Microsoft
      • 9.4.3.1. Participant's Overview
      • 9.4.3.2. Financial Performance
      • 9.4.3.3. Product Benchmarking
      • 9.4.3.4. Strategic Initiatives
    • 9.4.4. Zendesk
      • 9.4.4.1. Participant's Overview
      • 9.4.4.2. Financial Performance
      • 9.4.4.3. Product Benchmarking
      • 9.4.4.4. Strategic Initiatives
    • 9.4.5. Freshworks Inc.
      • 9.4.5.1. Participant's Overview
      • 9.4.5.2. Financial Performance
      • 9.4.5.3. Product Benchmarking
      • 9.4.5.4. Strategic Initiatives
    • 9.4.6. Avaya LLC
      • 9.4.6.1. Participant's Overview
      • 9.4.6.2. Financial Performance
      • 9.4.6.3. Product Benchmarking
      • 9.4.6.4. Strategic Initiatives
    • 9.4.7. Zoho Corporation Pvt. Ltd.
      • 9.4.7.1. Participant's Overview
      • 9.4.7.2. Financial Performance
      • 9.4.7.3. Product Benchmarking
      • 9.4.7.4. Strategic Initiatives
    • 9.4.8. HubSpot, Inc.
      • 9.4.8.1. Participant's Overview
      • 9.4.8.2. Financial Performance
      • 9.4.8.3. Product Benchmarking
      • 9.4.8.4. Strategic Initiatives
    • 9.4.9. SAP SE
      • 9.4.9.1. Participant's Overview
      • 9.4.9.2. Financial Performance
      • 9.4.9.3. Product Benchmarking
      • 9.4.9.4. Strategic Initiatives
    • 9.4.10. Verint Systems Inc.
      • 9.4.10.1. Participant's Overview
      • 9.4.10.2. Financial Performance
      • 9.4.10.3. Product Benchmarking
      • 9.4.10.4. Strategic Initiatives

List of Tables

  • Table 1 Global Customer Self-Service Software Market, By Region, 2018 - 2030 (USD Million)
  • Table 2 Global Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 3 Global Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 4 Global Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 5 Global Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 6 North America Customer Self-Service Software Market, By Country, 2018 - 2030 (USD Million)
  • Table 7 North America Customer Self-Service Software Market, By Solution ,2018 - 2030 (USD Million)
  • Table 8 North America Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 9 North America Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 10 North America Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 11 U.S. Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 12 U.S. Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 13 U.S. Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 14 U.S. Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 15 Canada Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 16 Canada Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 17 Canada Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 18 Canada Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 19 Mexico Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 20 Mexico Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 21 Mexico Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 22 Mexico Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 23 Europe Customer Self-Service Software Market, By Country, 2018 - 2030 (USD Million)
  • Table 24 Europe Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 25 Europe Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 26 Europe Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 27 Europe Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 28 U.K. Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 29 U.K. Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 30 U.K. Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 31 U.K. Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 32 Germany Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 33 Germany Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 34 Germany Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 35 Germany Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 36 France Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 37 France Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 38 France Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 39 France Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 40 Asia Pacific Customer Self-Service Software Market, By Country, 2018 - 2030 (USD Million)
  • Table 41 Asia Pacific Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 42 Asia Pacific Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 43 Asia Pacific Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 44 Asia Pacific Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 45 China Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 46 China Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 47 China Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 48 China Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 49 India Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 50 India Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 51 India Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 52 India Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 53 Japan Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 54 Japan Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 55 Japan Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 56 Japan Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 57 South Korea Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 58 South Korea Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 59 South Korea Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 60 South Korea Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 61 Australia Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 62 Australia Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 63 Australia Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 64 Australia Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 65 Latin America Customer Self-Service Software Market, By Country, 2018 - 2030 (USD Million)
  • Table 66 Latin America Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 67 Latin America Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 68 Latin America Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 69 Latin America Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 70 Brazil Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 71 Brazil Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 72 Brazil Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 73 Brazil Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 74 MEA Customer Self-Service Software Market, By Country, 2018 - 2030 (USD Million)
  • Table 75 MEA Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 76 MEA Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 77 MEA Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 78 MEA Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 79 UAE Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 80 UAE Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 81 UAE Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 82 UAE Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 83 Saudi Arabia Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 84 Saudi Arabia Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 85 Saudi Arabia Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 86 Saudi Arabia Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 87 South Africa Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 88 South Africa Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 89 South Africa Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 90 South Africa Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)

List of Figures

  • Fig. 1 Customer self-service software market segmentation
  • Fig. 2 Market research process
  • Fig. 3 Information procurement
  • Fig. 4 Primary research pattern
  • Fig. 5 Market research approaches
  • Fig. 6 Value chain-based sizing & forecasting
  • Fig. 7 Parent market analysis
  • Fig. 8 Market formulation & validation
  • Fig. 9 Customer self-service software market snapshot
  • Fig. 10 Customer self-service software market segment snapshot
  • Fig. 11 Customer self-service software market competitive landscape snapshot
  • Fig. 12 Market research process
  • Fig. 13 Market driver relevance analysis (Current & future impact)
  • Fig. 14 Market restraint relevance analysis (Current & future impact)
  • Fig. 15 Customer self-service software market: Solution outlook key takeaways (USD Million)
  • Fig. 16 Customer self-service software market: Solution movement analysis 2024 & 2030 (USD Million)
  • Fig. 17 Web self-service market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 18 Mobile self-service market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 19 Virtual assistants market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 20 Email engagement market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 21 Interactive Voice Response (IVR) market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 22 Other solutions market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 23 Customer self-service software market: Service outlook key takeaways (USD Million)
  • Fig. 24 Customer self-service software market: Service movement analysis 2024 & 2030 (USD Million)
  • Fig. 25 Professional services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 26 Managed services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 27 Customer self-service software market: Deployment outlook key takeaways (USD Million)
  • Fig. 28 Customer self-service software market: Deployment movement analysis 2024 & 2030 (USD Million)
  • Fig. 29 Cloud market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 30 On-premise market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 31 Customer self-service software market: End use outlook key takeaways (USD Million)
  • Fig. 32 Customer self-service software market: End use movement analysis 2024 & 2030 (USD Million)
  • Fig. 33 IT & telecom market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 34 BFSI market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 35 Retail & e-commerce market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 36 Healthcare market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 37 Government market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 38 Manufacturing market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 39 Media & entertainment market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 40 Others market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 41 Regional marketplace: Key takeaways
  • Fig. 42 Customer self-service software market: Regional outlook, 2024 & 2030 (USD Million)
  • Fig. 43 North America customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 44 U.S. customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 45 Canada customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 46 Mexico customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 47 Europe customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 48 U.K. customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 49 Germany customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 50 France customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 51 Asia Pacific customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 52 Japan customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 53 China customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 54 India customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 55 Australia customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 56 South Korea customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 57 Latin America customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 58 Brazil customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 59 MEA customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 60 Saudi Arabia customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 61 UAE customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 62 South Africa customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 63 Strategy framework
  • Fig. 64 Company categorization