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1540786

2024-2032 年按解決方案、服務、部署模式、組織規模、最終用途產業和地區分類的現場服務管理市場報告

Field Service Management Market Report by Solution, Service, Deployment Mode, Organization Size, End Use Industry, and Region 2024-2032
出版日期: | 出版商: IMARC | 英文 148 Pages | 商品交期: 2-3個工作天內

價格

IMARC Group年，全球現場服務管理市場規模達到 51 億美元。全球市場主要由技術進步、對個人化客戶服務體驗的需求不斷成長以及對營運效率不斷成長的需求以及行動連接、雲端運算和人工智慧 (AI) 方面的創新所推動。

現場服務管理市場分析：

市場成長與規模：由於各行業對營運效率和增強客戶服務的需求不斷成長，市場正在經歷顯著成長。此市場擴張的標誌是擴大採用現場服務解決方案，特別是在製造、醫療保健和 IT 等領域，高效的服務交付對於這些領域至關重要。

主要市場促進因素：主要促進因素包括技術進步、對客戶滿意度的日益重視以及對高效營運流程的需求。行動技術、雲端運算和人工智慧的興起在推動市場成長方面發揮了重要作用，因為它們實現了即時追蹤、改進的通訊和高效的資源管理。

技術進步：人工智慧、物聯網和行動連接領域的新興創新正在徹底改變現場服務管理。這些技術有助於預測性維護，增強調度和調度，並改善客戶交互，從而提高生產力並降低營運成本。

產業應用：市場在各產業都有應用，其中製造業是最大的領域。其他重要應用包括設備維護至關重要的醫療保健，以及管理網路基礎架構的 IT 和電信，這反映了市場的多功能性。

主要市場趨勢：基於雲端的解決方案因其可擴展性和成本效益而成為顯著趨勢，特別是在中小企業中。用於預測分析的人工智慧整合以及擴大使用行動應用程式進行現場服務操作也是突出的趨勢。

地理趨勢：北美引領市場，很大程度是由於其先進的技術基礎設施和高採用率。然而，由於產業數位轉型和政府的技術進步舉措，亞太地區正在呈現快速成長。

競爭格局：市場的特徵是存在著專注於創新、全球擴張和策略合作的關鍵參與者。這些參與者正在投資研發並建立合作夥伴關係，以增強其產品供應並擴大其市場範圍。

挑戰與機會：挑戰包括與現有系統整合的需求和資料安全問題，尤其是在基於雲端的部署中。然而，這些挑戰為安全、可自訂解決方案和幫助組織順利過渡到先進管理系統的服務提供了創新機會。

現場服務管理市場趨勢：

技術進步

行動技術的整合確保現場服務技術人員即使在遠端位置也可以存取關鍵資訊並與團隊即時通訊。雲端運算促進了資料的集中化和可訪問性，使服務管理者能夠根據即時資訊做出明智的決策。物聯網 (IoT) 允許連接的設備自動傳達問題並安排維護，從而減少停機時間並提高服務效率，從而徹底改變了管理。人工智慧 (AI) 和機器學習 (ML) 正在透過預測服務需求、最佳化調度和自動化日常任務來改變管理，從而提高整體營運效率和客戶滿意度。

改善客戶服務的需求不斷增加

該行業對客戶服務的重視比以往任何時候都更加重要。現代消費者期望快速、有效率、個人化的服務體驗。現場服務解決方案可確保服務技術人員準時到達、充分準備好正確的資訊和工具，並能夠在第一次訪問期間有效解決問題，從而幫助滿足這些期望。 GPS 追蹤和自動調度等功能可減少等待時間並提高服務交付的準確性。客戶入口網站和行動應用程式提供透明度，允許客戶追蹤服務進度、存取服務歷史記錄並直接與技術人員溝通。這種程度的參與和溝通可以建立信任並提高客戶滿意度，這對於保留客戶和品牌聲譽至關重要。

對營運效率的需求不斷成長

現場人員的高效調度和派遣可確保將具有適當技能的適當技術人員派往正確的地點，從而最大限度地減少差旅時間和成本。庫存管理功能可確保零件和設備庫存充足且隨時可用，從而減少延誤並提高首次修復率。勞動力管理工具有助於追蹤技術人員績效、確定培訓需求並最佳化勞動力分配。數據分析和報告工具提供有關營運績效的寶貴見解，幫助企業確定需要改進的領域、預測需求並更有效地管理資源。透過降低營運複雜性和成本，這些解決方案使企業能夠專注於成長和創新。

目錄

第1章：前言

第 2 章：範圍與方法

  • 研究目的
  • 利害關係人
  • 數據來源
    • 主要來源
    • 二手資料
  • 市場預測
    • 自下而上的方法
    • 自上而下的方法
  • 預測方法

第 3 章：執行摘要

第 4 章：簡介

  • 概述
  • 主要行業趨勢

第 5 章：全球現場服務管理市場

  • 市場概況
  • 市場表現
  • COVID-19 的影響
  • 市場預測

第 6 章：市場區隔：依解決方案

  • 時刻表、調度與路線最佳化
    • 市場趨勢
    • 市場預測
  • 客戶管理
    • 市場趨勢
    • 市場預測
  • 工單管理
    • 市場趨勢
    • 市場預測
  • 庫存管理
    • 市場趨勢
    • 市場預測
  • 服務合約管理
    • 市場趨勢
    • 市場預測
  • 報告和分析
    • 市場趨勢
    • 市場預測
  • 其他
    • 市場趨勢
    • 市場預測

第 7 章：市場區隔：按服務

  • 實施與整合
    • 市場趨勢
    • 市場預測
  • 培訓和支持
    • 市場趨勢
    • 市場預測
  • 諮詢服務
    • 市場趨勢
    • 市場預測

第 8 章：市場區隔：依部署模式

  • 本地
    • 市場趨勢
    • 市場預測
  • 基於雲端
    • 市場趨勢
    • 市場預測

第 9 章：市場區隔：依組織規模

  • 大型企業
    • 市場趨勢
    • 市場預測
  • 中小企業
    • 市場趨勢
    • 市場預測

第 10 章：市場區隔：依最終用途產業

  • BFSI
    • 市場趨勢
    • 市場預測
  • 資訊科技和電信
    • 市場趨勢
    • 市場預測
  • 醫療保健和生命科學
    • 市場趨勢
    • 市場預測
  • 製造業
    • 市場趨勢
    • 市場預測
  • 運輸與物流
    • 市場趨勢
    • 市場預測
  • 能源和公用事業
    • 市場趨勢
    • 市場預測
  • 建造
    • 市場趨勢
    • 市場預測
  • 其他
    • 市場趨勢
    • 市場預測

第 11 章：市場區隔：按地區

  • 北美洲
    • 美國
    • 加拿大
  • 亞太
    • 中國
    • 日本
    • 印度
    • 韓國
    • 澳洲
    • 印尼
    • 其他
  • 歐洲
    • 德國
    • 法國
    • 英國
    • 義大利
    • 西班牙
    • 俄羅斯
    • 其他
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 其他
  • 中東和非洲
    • 市場趨勢
    • 市場細分：按國家/地區
    • 市場預測

第 12 章：SWOT 分析

  • 概述
  • 優勢
  • 弱點
  • 機會
  • 威脅

第 13 章：價值鏈分析

第 14 章：波特五力分析

  • 概述
  • 買家的議價能力
  • 供應商的議價能力
  • 競爭程度
  • 新進入者的威脅
  • 替代品的威脅

第 15 章：價格分析

第16章：競爭格局

  • 市場結構
  • 關鍵參與者
  • 關鍵參與者簡介
    • Accruent LLC (Fortive Corporation)
    • Comarch SA
    • IFS AB
    • Infor (Koch Industries Inc.)
    • Microsoft Corporation
    • Oracle Corporation
    • Salesforce.com Inc.
    • SAP SE
    • ServiceMax
    • ServicePower Inc.
    • Trimble Inc.
    • Zinier Inc.
Product Code: SR112024A4290

The global field service management market size reached US$ 5.1 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 17.3 Billion by 2032, exhibiting a growth rate (CAGR) of 14.1% during 2024-2032. The global market is primarily driven by advancements in technology, increasing demand for personalized customer service experiences, and the rising need for operational efficiency, with innovations in mobile connectivity, cloud computing, and artificial intelligence (AI).

Field Service Management Market Analysis:

Market Growth and Size: The market is experiencing significant growth, driven by the increasing need for operational efficiency and enhanced customer service across various industries. This market's expansion is marked by a rising adoption of field service solutions, especially in sectors, such as manufacturing, healthcare, and IT, where efficient service delivery is crucial.

Major Market Drivers: Key drivers include technological advancements, the growing emphasis on customer satisfaction, and the need for efficient operational processes. The rise of mobile technology, cloud computing, and AI has been instrumental in propelling market growth, as they enable real-time tracking, improved communication, and efficient resource management.

Technological Advancements: Emerging innovations in AI, IoT, and mobile connectivity are revolutionizing field service management. These technologies facilitate predictive maintenance, enhance scheduling, and dispatch, and improve customer interaction, leading to increased productivity and reduced operational costs.

Industry Applications: The market finds applications in various industries, with manufacturing being the largest segment. Other significant applications include healthcare, where equipment maintenance is critical, and IT and telecom for managing network infrastructures, reflecting the market's versatility.

Key Market Trends: There's a notable trend towards cloud-based solutions for their scalability and cost-effectiveness, particularly among SMEs. The integration of AI for predictive analytics and the increasing use of mobile applications for field service operations are also prominent trends.

Geographical Trends: North America leads the market, largely due to its advanced technological infrastructure and high adoption rates. However, the Asia Pacific region is showing rapid growth due to digital transformation in industries and government initiatives for technological advancement.

Competitive Landscape: The market is characterized by the presence of key players who are focusing on innovation, global expansion, and strategic collaborations. These players are investing in R&D and forming partnerships to enhance their product offerings and expand their market reach.

Challenges and Opportunities: Challenges include the need for integration with existing systems and data security concerns, especially in cloud-based deployments. However, these challenges present opportunities for innovation in secure, customizable solutions and for services that assist organizations in smoothly transitioning to advanced management systems.

Field Service Management Market Trends:

Technological advancements

The integration of mobile technology ensures that field service technicians can access critical information and communicate with their teams in real-time, even from remote locations. Cloud computing facilitates the centralization and accessibility of data, enabling service managers to make informed decisions based on real-time information. The Internet of Things (IoT) has revolutionized management by allowing connected devices to communicate issues and schedule maintenance automatically, reducing downtime and improving service efficiency. Artificial intelligence (AI) and machine learning (ML) are transforming the management by predicting service requirements, optimizing scheduling, and automating routine tasks, which enhances overall operational efficiency and customer satisfaction.

Increasing demand for improved customer service

The emphasis on customer service is more critical than ever in the sector. Modern consumers expect quick, efficient, and personalized service experiences. Field service solutions help meet these expectations by ensuring that service technicians arrive on time, are well-prepared with the right information and tools, and can resolve issues effectively during the first visit. Features, including GPS tracking and automated scheduling reduce wait times and improve accuracy in service delivery. Customer portals and mobile apps provide transparency, allowing customers to track service progress, access service history, and communicate with technicians directly. This level of engagement and communication builds trust and enhances customer satisfaction, which is vital for customer retention and brand reputation.

Growing need for operational efficiency

Efficient scheduling and dispatching of field personnel ensure that the right technician with the right skill set is sent to the correct location, minimizing travel time and costs. Inventory management capabilities ensure that parts and equipment are well-stocked and readily available, reducing delays and improving first-time fix rates. Workforce management tools help in tracking technician performance, identifying training needs, and optimizing labor allocation. Data analytics and reporting tools provide valuable insights into operational performance, helping businesses identify areas for improvement, forecast demand, and manage resources more effectively. By reducing operational complexities and costs, these solutions enable businesses to focus on growth and innovation.

Field Service Management Industry Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the market, along with forecasts at the global, regional, and country levels for 2024-2032. Our report has categorized the market based on solution, service, deployment mode, organization size and end use industry.

Breakup by Solution:

Schedule, Dispatch and Route Optimization

Customer Management

Work Order Management

Inventory Management

Service Contract Management

Reporting and Analytics

Others

Schedule, dispatch and route optimization accounts for the majority of the market share

The report has provided a detailed breakup and analysis of the market based on the solution. This includes schedule, dispatch and route optimization, customer management, work order management, inventory management, service contract management, reporting and analytics, and others. According to the report, schedule, dispatch and route optimization represented the largest segment.

Schedule, dispatch, and route optimization segment, being the largest in the market, focuses on efficient scheduling of service tasks, dispatching the right technicians, and optimizing travel routes. It utilizes sophisticated algorithms to manage and allocate resources effectively, considering factors, such as technician skills, location, availability, and urgency of service requests. This optimization leads to reduced travel time and costs, increased productivity, and improved customer satisfaction by ensuring timely service deliveries. The adoption of this solution is crucial for businesses seeking to enhance operational efficiency and responsiveness in the management.

On the contrary, the customer management segment deals with managing customer interactions and relationships, essential for maintaining high service standards and customer satisfaction. This segment includes tools for tracking customer history, preferences, feedback, and communication. It ensures that businesses have a comprehensive understanding of their customers, enabling personalized service and fostering long-term relationships.

Furthermore, work order management involves the creation, assignment, tracking, and closure of work orders. This segment is essential for organizing and managing service requests efficiently. It provides field technicians with detailed information about tasks, including location, necessary tools, and customer details, enabling them to prepare adequately for service calls. This solution streamlines operations, reduces paperwork, and ensures that service commitments are met promptly, contributing to improved productivity and customer satisfaction.

Moreover, the inventory management segment addresses the tracking and management of parts, tools, and equipment required for field services. Efficient inventory management ensures that the necessary parts are available when needed, reducing delays, and improving first-time fix rates. This solution includes features, such as real-time inventory tracking, automated reordering, and management of supplier relationships, helping businesses minimize inventory costs while ensuring they are well-equipped to meet service demands.

Apart from this, service contract management segment involves managing service contracts and agreements with customers, including warranty management, service level agreements (SLAs), and recurring maintenance contracts. Effective service contract management helps in ensuring compliance with contractual obligations, setting clear expectations for service delivery, and generating steady revenue streams from long-term contracts.

Additionally, reporting and analytics provide critical insights into the performance of field service operations. This segment includes the analysis of data related to service calls, technician performance, customer satisfaction, and operational efficiency. By leveraging these insights, businesses can make informed decisions, identify areas for improvement, and strategize for future growth.

Breakup by Service:

Implementation and Integration

Training and Support

Consultancy Services

Implementation and integration hold the largest share in the industry

A detailed breakup and analysis of the market based on the service have also been provided in the report. This includes implementation and integration, training and support, and consultancy services. According to the report, implementation and integration accounted for the largest market share.

Implementation and Integration is the largest segment in the market as the implementation and integration services focus on the deployment of the management solutions and their integration with existing systems. This segment addresses the technical challenges of setting up new software, ensuring it works seamlessly with current business processes, data systems, and other software applications. It is crucial for businesses to adopt these services to maximize the benefits of the field service solutions, ensuring they are tailored to specific operational needs and workflows. Effective implementation and integration lead to increased efficiency, reduced errors, and a smoother transition to advanced field service practices.

On the other hand, the training and support segment is vital for ensuring that employees effectively use field service solutions. This service includes educating staff on how to utilize the new systems, providing ongoing support for any issues or questions that arise, and updating them on new features or updates. Training is essential for maximizing the return on investment in these solutions, as it ensures that all users are competent and confident in using the system, thereby enhancing overall productivity.

Furthermore, consultancy services in the market involve expert guidance to help businesses strategize and optimize their field service operations. This segment includes analyzing current service processes, identifying areas for improvement, and recommending tailored solutions to meet specific business goals. Consultants in this field bring industry expertise and insights, aiding businesses in navigating the complexities of the service management and making informed decisions about technology investments.

Breakup by Deployment Mode:

On-premises

Cloud-based

On-premises represents the leading market segment

The report has provided a detailed breakup and analysis of the market based on the deployment mode. This includes on-premises and cloud-based. According to the report, on premises represented the largest segment.

The on-premises deployment mode, currently the largest segment in the market, involves installing the software directly on a company's own servers and managing it internally. This model appeals to organizations that prioritize control over their IT infrastructure and data, often due to regulatory, security, or complex customization requirements. On-premises solutions offer a high degree of customization and integration with existing systems, making them suitable for businesses with specific needs that cloud solutions cannot meet.

On the other hand, cloud-based deployment of the management solutions is characterized by software hosted on the vendor's servers and accessed via the internet. This model offers greater flexibility, scalability, and cost-effectiveness compared to on-premises solutions. Businesses prefer cloud-based services for their ease of implementation, lower initial costs, and the ability to access the software from anywhere, which is particularly advantageous for field service operations.

Breakup by Organization Size:

Large Enterprises

Small and Medium-sized Enterprises

Large enterprises exhibit a clear dominance in the market

A detailed breakup and analysis of the market based on the organization size have also been provided in the report. This includes large enterprises and small and medium-sized enterprises. According to the report, large enterprises accounted for the largest market share.

In the global market, large enterprises form the largest segment. These organizations typically have extensive operations, numerous field service personnel, and complex service delivery processes. The scale and scope of their operations necessitate robust management solutions that can handle large volumes of service requests, manage vast resource pools, and integrate with a variety of other enterprise systems. Large enterprises often require customized solutions with advanced features, such as AI-driven scheduling, comprehensive analytics, and extensive integration capabilities.

On the other hand, SMEs, while forming a smaller segment in the market compared to large enterprises, represent a significant and growing market share. These businesses typically require solutions that are cost-effective, easy to implement, and require minimal customization. Cloud-based solutions are particularly appealing to SMEs due to their scalability, lower upfront costs, and the reduced need for in-house IT expertise.

Breakup by End Use Industry:

BFSI

IT and Telecom

Healthcare and Life Sciences

Manufacturing

Transportation and Logistics

Energy and Utilities

Construction

Others

Manufacturing dominates the market

The report has provided a detailed breakup and analysis of the market based on the end use industry. This includes BFSI, IT and telecom, healthcare and life sciences, manufacturing, transportation and logistics, energy and utilities, construction, and others. According to the report, manufacturing represented the largest segment.

The manufacturing sector is the largest segment in the global market. This industry relies heavily on maintaining efficient operations and minimizing equipment downtime. Field service solutions in manufacturing are crucial for scheduling preventive maintenance, managing work orders, and ensuring that the right technicians are dispatched with the necessary parts and tools. These solutions help manufacturers keep their production lines running smoothly, reduce maintenance costs, and improve overall equipment effectiveness. The complex nature of manufacturing operations, with various machinery and processes, necessitates robust and comprehensive systems that can handle intricate scheduling, inventory management, and compliance requirements.

On the contrary, banking, financial services, and insurance (BFSI) field service solutions are employed to manage the maintenance and servicing of ATM machines, financial kiosks, and branch equipment. The focus here is on ensuring high availability and security of the equipment, which is critical to customer service and trust in the financial sector. These solutions help in scheduling regular maintenance, managing service tickets, and ensuring rapid response to issues, thereby minimizing downtime, and maintaining customer satisfaction.

Furthermore, for the IT and telecom sector, field service solutions are essential for installing, maintaining, and repairing complex network infrastructures. This sector demands quick response times and efficient management of field technicians to address outages and service degradations. The solutions in this segment offer capabilities for managing large-scale installations, routine maintenance, and emergency repairs, ensuring high service availability and customer satisfaction.

Moreover, in the healthcare and life sciences sector, field service solutions are critical for maintaining medical equipment, managing compliance with healthcare regulations, and ensuring patient safety. These solutions facilitate the scheduling of regular maintenance checks, compliance reporting, and management of service requests for critical healthcare equipment. The focus is on reducing equipment downtime, ensuring reliability, and adhering to stringent healthcare standards.

Apar from this, transportation and logistics segment uses the solutions to maintain vehicles and logistics infrastructure. These solutions help in scheduling regular maintenance, managing repairs, and ensuring that vehicles and equipment are operational and efficient. Effective management in this sector is crucial for minimizing delays, reducing costs, and ensuring timely delivery of goods.

In the energy and utilities sector, the solutions are used to manage the installation, maintenance, and repair of infrastructure and equipment. This sector requires robust solutions for scheduling and dispatching technicians to remote locations, managing emergency responses, and ensuring regulatory compliance. The focus is on maintaining continuous service delivery and managing the large, distributed assets typical in this industry.

On the other hand, the construction industry employs the management solutions to manage equipment, schedule maintenance, and ensure that machinery is available and functional. These solutions help in tracking equipment usage, managing inventory, and scheduling preventive maintenance, which is vital for avoiding project delays and reducing costs.

Breakup by Region:

North America

United States

Canada

Asia-Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

North America leads the market, accounting for the largest field service management market share

The market research report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia-Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America accounted for the largest market share.

North America is the largest segment in the market as North America demonstrates a high adoption rate of field service solutions due to the presence of numerous large enterprises and technology companies. This region shows a strong preference for advanced technologies such as cloud computing, AI, and IoT, which are integral to modern field service systems. The market is driven by a focus on enhancing customer service, improving operational efficiencies, and the presence of a mature IT infrastructure. The region's well-established telecommunications and manufacturing sectors, along with a growing healthcare industry, significantly contribute to the demand for the solutions.

Furthermore, Asia Pacific region is experiencing rapid growth in the market, driven by the expanding manufacturing and IT sectors, particularly in countries, such as China, India, and Japan. The increasing adoption of digital technologies, along with a growing focus on customer service and operational efficiency, is fueling this growth. Small and medium-sized enterprises are particularly contributing to the demand for cloud-based solutions, given their cost-effectiveness and scalability.

On the other hand, Europe's market is characterized by a strong emphasis on automation and efficient service delivery, especially in developed economies, including Germany, the UK, and France. The region's strict regulations regarding data privacy and security influence the preference for on-premises and highly secure cloud-based solutions.

Moreover, in Latin America, the market for the management is growing steadily, driven by the digital transformation of businesses and the increasing need for operational efficiency. Countries, such as Brazil and Mexico are leading this growth, with sectors such as manufacturing, energy, and utilities adopting management solutions to enhance their service operations.

Additionally, the Middle East and Africa region is gradually adopting management solutions, particularly in the Gulf Cooperation Council (GCC) countries and South Africa. The growth in this market is driven by the need to diversify economies away from oil-dependency and invest in technology-driven sectors. There is an increasing focus on enhancing customer service and operational efficiencies in industries, such as telecommunications, construction, and utilities, which is fostering the adoption of field service solutions in the region.

Leading Key Players in the Field Service Management Industry:

Key players in the market are actively engaged in various strategic initiatives to strengthen their market position and meet the changing needs of diverse industries. These initiatives include the development of more advanced and integrated solutions, leveraging technologies such as AI, IoT, and cloud computing to enhance efficiency, scalability, and user experience. They are also focusing on expanding their global reach through partnerships, mergers, and acquisitions, collaborating with technology providers and local firms to access new markets and customer segments. Additionally, significant investments in research and development are being made to innovate and tailor their offerings to specific industry requirements, thereby providing comprehensive and customizable solutions for businesses looking to optimize their field service operations. These efforts reflect the dynamic nature of the market and the continuous push towards more sophisticated, user-friendly, and efficient systems.

The market research report has provided a comprehensive analysis of the competitive landscape. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

Accruent LLC (Fortive Corporation)

Comarch SA

IFS AB

Infor (Koch Industries Inc.)

Microsoft Corporation

Oracle Corporation

Salesforce.com Inc.

SAP SE

ServiceMax

ServicePower Inc.

Trimble Inc.

Zinier Inc.

(Please note that this is only a partial list of the key players, and the complete list is provided in the report.)

Latest News:

10 January 2024: ServiceMax has announced a partnership with Encompass Simply Parts, one of the largest suppliers of genuine OEM replacement parts and accessories for home products.

13 October 2023: Zinier Inc. launched partnership program "Zinier Partner Program (ZPP)" to accelerate digital transformation in field service management. The ZPP is a strategic initiative emphasizing customer-focused partnerships to optimize field service operations, enhance customer satisfaction, and achieve service excellence, offering benefits that enhance partner expertise, business growth, and profitability while delivering exceptional value to clients.

17 April 2023: Accruent LLC (Fortive Corporation) unveils EMS Flex, Intelligent Workspace Booking Software for Hybrid Work Environment. This leading SaaS platform was developed specifically to maximize productivity and optimize space utilization in hybrid work environments.

Key Questions Answered in This Report:

  • How has the global field service management market performed so far, and how will it perform in the coming years?
  • What are the drivers, restraints, and opportunities in the global field service management market?
  • What is the impact of each driver, restraint, and opportunity on the global field service management market?
  • What are the key regional markets?
  • Which countries represent the most attractive field service management market?
  • What is the breakup of the market based on the solution?
  • Which is the most attractive solution in the field service management market?
  • What is the breakup of the market based on the service?
  • Which is the most attractive service in the field service management market?
  • What is the breakup of the market based on the deployment mode?
  • Which is the most attractive deployment mode in the field service management market?
  • What is the breakup of the market based on the organization size?
  • Which is the most attractive organization size in the field service management market?
  • What is the breakup of the market based on the end use industry?
  • Which is the most attractive end use industry in the field service management market?
  • What is the competitive structure of the market?
  • Who are the key players/companies in the global field service management market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Field Service Management Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Solution

  • 6.1 Schedule, Dispatch and Route Optimization
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Customer Management
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast
  • 6.3 Work Order Management
    • 6.3.1 Market Trends
    • 6.3.2 Market Forecast
  • 6.4 Inventory Management
    • 6.4.1 Market Trends
    • 6.4.2 Market Forecast
  • 6.5 Service Contract Management
    • 6.5.1 Market Trends
    • 6.5.2 Market Forecast
  • 6.6 Reporting and Analytics
    • 6.6.1 Market Trends
    • 6.6.2 Market Forecast
  • 6.7 Others
    • 6.7.1 Market Trends
    • 6.7.2 Market Forecast

7 Market Breakup by Service

  • 7.1 Implementation and Integration
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Training and Support
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast
  • 7.3 Consultancy Services
    • 7.3.1 Market Trends
    • 7.3.2 Market Forecast

8 Market Breakup by Deployment Mode

  • 8.1 On-premises
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Cloud-based
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9 Market Breakup by Organization Size

  • 9.1 Large Enterprises
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 Small and Medium-sized Enterprises
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast

10 Market Breakup by End Use Industry

  • 10.1 BFSI
    • 10.1.1 Market Trends
    • 10.1.2 Market Forecast
  • 10.2 IT and Telecom
    • 10.2.1 Market Trends
    • 10.2.2 Market Forecast
  • 10.3 Healthcare and Life Sciences
    • 10.3.1 Market Trends
    • 10.3.2 Market Forecast
  • 10.4 Manufacturing
    • 10.4.1 Market Trends
    • 10.4.2 Market Forecast
  • 10.5 Transportation and Logistics
    • 10.5.1 Market Trends
    • 10.5.2 Market Forecast
  • 10.6 Energy and Utilities
    • 10.6.1 Market Trends
    • 10.6.2 Market Forecast
  • 10.7 Construction
    • 10.7.1 Market Trends
    • 10.7.2 Market Forecast
  • 10.8 Others
    • 10.8.1 Market Trends
    • 10.8.2 Market Forecast

11 Market Breakup by Region

  • 11.1 North America
    • 11.1.1 United States
      • 11.1.1.1 Market Trends
      • 11.1.1.2 Market Forecast
    • 11.1.2 Canada
      • 11.1.2.1 Market Trends
      • 11.1.2.2 Market Forecast
  • 11.2 Asia-Pacific
    • 11.2.1 China
      • 11.2.1.1 Market Trends
      • 11.2.1.2 Market Forecast
    • 11.2.2 Japan
      • 11.2.2.1 Market Trends
      • 11.2.2.2 Market Forecast
    • 11.2.3 India
      • 11.2.3.1 Market Trends
      • 11.2.3.2 Market Forecast
    • 11.2.4 South Korea
      • 11.2.4.1 Market Trends
      • 11.2.4.2 Market Forecast
    • 11.2.5 Australia
      • 11.2.5.1 Market Trends
      • 11.2.5.2 Market Forecast
    • 11.2.6 Indonesia
      • 11.2.6.1 Market Trends
      • 11.2.6.2 Market Forecast
    • 11.2.7 Others
      • 11.2.7.1 Market Trends
      • 11.2.7.2 Market Forecast
  • 11.3 Europe
    • 11.3.1 Germany
      • 11.3.1.1 Market Trends
      • 11.3.1.2 Market Forecast
    • 11.3.2 France
      • 11.3.2.1 Market Trends
      • 11.3.2.2 Market Forecast
    • 11.3.3 United Kingdom
      • 11.3.3.1 Market Trends
      • 11.3.3.2 Market Forecast
    • 11.3.4 Italy
      • 11.3.4.1 Market Trends
      • 11.3.4.2 Market Forecast
    • 11.3.5 Spain
      • 11.3.5.1 Market Trends
      • 11.3.5.2 Market Forecast
    • 11.3.6 Russia
      • 11.3.6.1 Market Trends
      • 11.3.6.2 Market Forecast
    • 11.3.7 Others
      • 11.3.7.1 Market Trends
      • 11.3.7.2 Market Forecast
  • 11.4 Latin America
    • 11.4.1 Brazil
      • 11.4.1.1 Market Trends
      • 11.4.1.2 Market Forecast
    • 11.4.2 Mexico
      • 11.4.2.1 Market Trends
      • 11.4.2.2 Market Forecast
    • 11.4.3 Others
      • 11.4.3.1 Market Trends
      • 11.4.3.2 Market Forecast
  • 11.5 Middle East and Africa
    • 11.5.1 Market Trends
    • 11.5.2 Market Breakup by Country
    • 11.5.3 Market Forecast

12 SWOT Analysis

  • 12.1 Overview
  • 12.2 Strengths
  • 12.3 Weaknesses
  • 12.4 Opportunities
  • 12.5 Threats

13 Value Chain Analysis

14 Porters Five Forces Analysis

  • 14.1 Overview
  • 14.2 Bargaining Power of Buyers
  • 14.3 Bargaining Power of Suppliers
  • 14.4 Degree of Competition
  • 14.5 Threat of New Entrants
  • 14.6 Threat of Substitutes

15 Price Analysis

16 Competitive Landscape

  • 16.1 Market Structure
  • 16.2 Key Players
  • 16.3 Profiles of Key Players
    • 16.3.1 Accruent LLC (Fortive Corporation)
      • 16.3.1.1 Company Overview
      • 16.3.1.2 Product Portfolio
    • 16.3.2 Comarch SA
      • 16.3.2.1 Company Overview
      • 16.3.2.2 Product Portfolio
      • 16.3.2.3 Financials
    • 16.3.3 IFS AB
      • 16.3.3.1 Company Overview
      • 16.3.3.2 Product Portfolio
    • 16.3.4 Infor (Koch Industries Inc.)
      • 16.3.4.1 Company Overview
      • 16.3.4.2 Product Portfolio
    • 16.3.5 Microsoft Corporation
      • 16.3.5.1 Company Overview
      • 16.3.5.2 Product Portfolio
      • 16.3.5.3 Financials
      • 16.3.5.4 SWOT Analysis
    • 16.3.6 Oracle Corporation
      • 16.3.6.1 Company Overview
      • 16.3.6.2 Product Portfolio
      • 16.3.6.3 Financials
      • 16.3.6.4 SWOT Analysis
    • 16.3.7 Salesforce.com Inc.
      • 16.3.7.1 Company Overview
      • 16.3.7.2 Product Portfolio
      • 16.3.7.3 Financials
      • 16.3.7.4 SWOT Analysis
    • 16.3.8 SAP SE
      • 16.3.8.1 Company Overview
      • 16.3.8.2 Product Portfolio
      • 16.3.8.3 Financials
      • 16.3.8.4 SWOT Analysis
    • 16.3.9 ServiceMax
      • 16.3.9.1 Company Overview
      • 16.3.9.2 Product Portfolio
    • 16.3.10 ServicePower Inc.
      • 16.3.10.1 Company Overview
      • 16.3.10.2 Product Portfolio
    • 16.3.11 Trimble Inc.
      • 16.3.11.1 Company Overview
      • 16.3.11.2 Product Portfolio
      • 16.3.11.3 Financials
      • 16.3.11.4 SWOT Analysis
    • 16.3.12 Zinier Inc.
      • 16.3.12.1 Company Overview
      • 16.3.12.2 Product Portfolio

List of Figures

  • Figure 1: Global: Field Service Management Market: Major Drivers and Challenges
  • Figure 2: Global: Field Service Management Market: Sales Value (in Billion US$), 2018-2023
  • Figure 3: Global: Field Service Management Market Forecast: Sales Value (in Billion US$), 2024-2032
  • Figure 4: Global: Field Service Management Market: Breakup by Solution (in %), 2023
  • Figure 5: Global: Field Service Management Market: Breakup by Service (in %), 2023
  • Figure 6: Global: Field Service Management Market: Breakup by Deployment Mode (in %), 2023
  • Figure 7: Global: Field Service Management Market: Breakup by Organization Size (in %), 2023
  • Figure 8: Global: Field Service Management Market: Breakup by End Use Industry (in %), 2023
  • Figure 9: Global: Field Service Management Market: Breakup by Region (in %), 2023
  • Figure 10: Global: Field Service Management (Schedule, Dispatch and Route Optimization) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 11: Global: Field Service Management (Schedule, Dispatch and Route Optimization) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 12: Global: Field Service Management (Customer Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 13: Global: Field Service Management (Customer Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 14: Global: Field Service Management (Work Order Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 15: Global: Field Service Management (Work Order Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 16: Global: Field Service Management (Inventory Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 17: Global: Field Service Management (Inventory Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 18: Global: Field Service Management (Service Contract Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 19: Global: Field Service Management (Service Contract Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 20: Global: Field Service Management (Reporting and Analytics) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 21: Global: Field Service Management (Reporting and Analytics) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 22: Global: Field Service Management (Other Solutions) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 23: Global: Field Service Management (Other Solutions) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 24: Global: Field Service Management (Implementation and Integration) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 25: Global: Field Service Management (Implementation and Integration) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 26: Global: Field Service Management (Training and Support) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 27: Global: Field Service Management (Training and Support) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 28: Global: Field Service Management (Consultancy Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 29: Global: Field Service Management (Consultancy Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 30: Global: Field Service Management (On-premises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 31: Global: Field Service Management (On-premises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 32: Global: Field Service Management (Cloud-based) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 33: Global: Field Service Management (Cloud-based) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 34: Global: Field Service Management (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 35: Global: Field Service Management (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 36: Global: Field Service Management (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 37: Global: Field Service Management (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 38: Global: Field Service Management (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 39: Global: Field Service Management (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 40: Global: Field Service Management (IT and Telecom) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 41: Global: Field Service Management (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 42: Global: Field Service Management (Healthcare and Life Sciences) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 43: Global: Field Service Management (Healthcare and Life Sciences) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 44: Global: Field Service Management (Manufacturing) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 45: Global: Field Service Management (Manufacturing) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 46: Global: Field Service Management (Transportation and Logistics) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 47: Global: Field Service Management (Transportation and Logistics) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 48: Global: Field Service Management (Energy and Utilities) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 49: Global: Field Service Management (Energy and Utilities) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 50: Global: Field Service Management (Construction) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 51: Global: Field Service Management (Construction) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 52: Global: Field Service Management (Other End Use Industries) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 53: Global: Field Service Management (Other End Use Industries) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 54: North America: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 55: North America: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 56: United States: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 57: United States: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 58: Canada: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 59: Canada: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 60: Asia-Pacific: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 61: Asia-Pacific: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 62: China: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 63: China: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 64: Japan: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 65: Japan: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 66: India: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 67: India: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 68: South Korea: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 69: South Korea: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 70: Australia: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 71: Australia: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 72: Indonesia: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 73: Indonesia: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 74: Others: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 75: Others: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 76: Europe: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 77: Europe: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 78: Germany: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 79: Germany: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 80: France: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 81: France: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 82: United Kingdom: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 83: United Kingdom: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 84: Italy: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 85: Italy: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 86: Spain: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 87: Spain: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 88: Russia: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 89: Russia: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 90: Others: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 91: Others: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 92: Latin America: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 93: Latin America: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 94: Brazil: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 95: Brazil: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 96: Mexico: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 97: Mexico: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 98: Others: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 99: Others: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 100: Middle East and Africa: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 101: Middle East and Africa: Field Service Management Market: Breakup by Country (in %), 2023
  • Figure 102: Middle East and Africa: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 103: Global: Field Service Management Industry: SWOT Analysis
  • Figure 104: Global: Field Service Management Industry: Value Chain Analysis
  • Figure 105: Global: Field Service Management Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Field Service Management Market: Key Industry Highlights, 2023 and 2032
  • Table 2: Global: Field Service Management Market Forecast: Breakup by Solution (in Million US$), 2024-2032
  • Table 3: Global: Field Service Management Market Forecast: Breakup by Service (in Million US$), 2024-2032
  • Table 4: Global: Field Service Management Market Forecast: Breakup by Deployment Mode (in Million US$), 2024-2032
  • Table 5: Global: Field Service Management Market Forecast: Breakup by Organization Size (in Million US$), 2024-2032
  • Table 6: Global: Field Service Management Market Forecast: Breakup by End Use Industry (in Million US$), 2024-2032
  • Table 7: Global: Field Service Management Market Forecast: Breakup by Region (in Million US$), 2024-2032
  • Table 8: Global: Field Service Management Market: Competitive Structure
  • Table 9: Global: Field Service Management Market: Key Players