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1489342

到 2030 年現場服務管理市場預測：按組件、部署、公司、最終用戶和地區進行的全球分析

Field Service Management Market Forecasts to 2030 - Global Analysis By Component (Solution and Services), Deployment, Enterprise, End User and By Geography
出版日期: | 出版商: Stratistics Market Research Consulting | 英文 200+ Pages | 商品交期: 2-3個工作天內

價格

根據Stratistics MRC預測，2023年全球現場服務管理市場規模將達40億美元，預計2030年將達到105億美元，預測期內複合年成長率為14.8%。

現場服務管理 (FSM) 是對在客戶地點提供服務所需的車輛、工具和人員等資源的管理。這種管理通常包括安排和分派工作、追蹤工單、管理庫存、與客戶互動以及最佳化整體業務效率等內容。這些系統通常結合行動應用程式、GPS 追蹤和分析等軟體和技術，以簡化現場業務並提高客戶滿意度。

Yotta 研究顯示，37% 的印度企業將數位基礎設施部署在雲端，預計到 2022 年，超過 60% 的企業將部署在雲端。

行動解決方案的採用率增加

市場對行動解決方案的採用顯著增加。企業擴大利用行動技術來簡化業務、加強溝通並提高現場服務業務的整體效率。行動解決方案提供對資料的即時訪問，使現場技術人員能夠提供更快的服務、更快地解決問題並確保客戶滿意度。這一趨勢凸顯出行動平台正被公認為最佳化現場服務管理流程的重要工具。

缺乏整合

目前，市場嚴重缺乏不同解決方案之間的整合。這種碎片化阻礙了不同工具之間的無縫通訊，導致效率低下和資料孤島。缺乏標準化的整合通訊協定使這個問題更加複雜化，使得企業很難採用整體的FSM解決方案。因此，公司在現場服務業務中實現最佳生產力、客戶滿意度和業務透明度方面面臨障礙。

更多採用自動化數位化

企業擴大利用人工智慧、物聯網和雲端基礎等先進技術來簡化業務、提高效率並提供卓越的客戶體驗。這一趨勢是由對即時資料、預測性維護能力和遠端監控的需求所推動的，所有這些都有助於改善決策並降低現場服務的成本。因此，市場正在迅速採用自動化數位化。

引進費用

實施現場服務管理解決方案通常會在多個方面產生成本。其中包括軟體授權費用、客製化和整合成本、員工培訓和人員成本、行動裝置和連接的硬體和基礎設施投資、持續維護和支援成本以及資料安全以及與合規措施相關的潛在成本。因此，這些都是阻礙市場成長的因素。

COVID-19 的影響：

COVID-19 的爆發對現場服務管理 (FSM) 市場產生了重大影響，促使人們迅速轉向遠端工作和數位解決方案。企業優先考慮安全通訊協定，導致擴大採用 FSM 軟體進行虛擬故障排除和維護。對具有增強的即時監控功能的物聯網設備的需求也激增。此外，疫情也加速了預測性維護、勞動力最佳化和非接觸式服務交付等趨勢，使 FSM 市場朝著更敏捷和技術主導的解決方案發展。

預計解決方案部門在預測期內將是最大的

預計解決方案部門將成為預測期內最大的部門。這是透過強大的軟體實現的，該軟體提供即時調度、路線最佳化、庫存管理和行動工作人員支援等功能。透過整合物聯網、人工智慧和分析，FSM 解決方案使公司能夠簡化現場業務、降低成本、最大限度地減少停機時間並提供優質服務，最終提高盈利和客戶滿意度。

預計通訊業在預測期內的複合年成長率最高

預計通訊業在預測期內複合年成長率最高。其服務可實現現場技術人員和中央業務之間的即時通訊，從而提高效率和生產力。透過物聯網、雲端運算和行動應用等先進技術，通訊業者可以簡化現場業務、最佳化資源配置並改善客戶服務。這些解決方案與電訊服務的整合促進了創新並支援企業提供及時有效的現場服務。

比最大的地區

預計北美在預測期內將佔據最大的市場佔有率。由於注重效率和客戶滿意度，FSM 解決方案在製造業、醫療保健和公共產業等多個行業中的需求量很大。該地區的主要企業提供全面的 FSM 平台，整合了即時追蹤、調度最佳化和行動勞動力管理等先進功能。隨著公司優先考慮簡化業務和加強服務交付，北美 FSM 市場持續擴大。

複合年成長率最高的地區：

預計亞太地區在預測期內複合年成長率最高。雲端運算、物聯網 (IoT)、人工智慧 (AI) 和行動裝置等先進技術的採用改變了遊戲規則。這些技術支援即時通訊、遠端監控、預測性維護和資料分析，以提高業務效率和客戶滿意度。該地區的服務業（包括維護、維修和售後服務）正在各行業迅速擴張。

提供免費客製化：

訂閱此報告的客戶可以存取以下免費自訂選項之一：

  • 公司簡介
    • 其他市場參與者的綜合分析（最多 3 家公司）
    • 主要企業SWOT分析（最多3家企業）
  • 區域分割
    • 根據客戶興趣對主要國家的市場估計、預測和複合年成長率（註：基於可行性檢查）
  • 競爭基準化分析
    • 根據產品系列、地理分佈和策略聯盟對主要企業基準化分析

目錄

第1章執行摘要

第2章 前言

  • 概述
  • 相關利益者
  • 調查範圍
  • 調查方法
    • 資料探勘
    • 資料分析
    • 資料檢驗
    • 研究途徑
  • 研究資訊來源
    • 主要研究資訊來源
    • 二次研究資訊來源
    • 先決條件

第3章市場趨勢分析

  • 促進因素
  • 抑制因素
  • 機會
  • 威脅
  • 最終用戶分析
  • 新興市場
  • COVID-19 的影響

第4章波特五力分析

  • 供應商的議價能力
  • 買方議價能力
  • 替代品的威脅
  • 新進入者的威脅
  • 競爭公司之間的敵對關係

第5章全球現場服務管理市場：依組成部分

  • 解決方案
    • 保固管理
    • 人力資源管理
    • 庫存控制
    • 移動現場執行
    • 使用者管理
    • 服務合約管理
  • 服務
    • 執行
    • 培訓和支持
    • 諮詢與諮詢

第6章全球現場服務管理市場：依部署

  • 雲
  • 本地

第7章全球現場服務管理市場：依公司分類

  • 中小企業
  • 主要企業

第8章全球現場服務管理市場：依最終用戶分類

  • 製造業
  • 衛生保健
  • 通訊
  • 能源/公共產業
  • 運輸/物流
  • 建築/房地產
  • 其他最終用戶

第9章全球現場服務管理市場：按地區

  • 北美洲
    • 美國
    • 加拿大
    • 墨西哥
  • 歐洲
    • 德國
    • 英國
    • 義大利
    • 法國
    • 西班牙
    • 其他歐洲國家
  • 亞太地區
    • 日本
    • 中國
    • 印度
    • 澳洲
    • 紐西蘭
    • 韓國
    • 其他亞太地區
  • 南美洲
    • 阿根廷
    • 巴西
    • 智利
    • 南美洲其他地區
  • 中東/非洲
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 卡達
    • 南非
    • 其他中東和非洲

第10章 主要進展

  • 合約、夥伴關係、協作和合資企業
  • 收購和合併
  • 新產品發布
  • 業務擴展
  • 其他關鍵策略

第11章 公司概況

  • Microsoft
  • Oracle
  • ServiceMax
  • IBM Corporation
  • Agile 3 Solutions LLC
  • ServiceNow
  • Klugo Group, SAP SE
  • Infor
  • ServicePower
  • Accenture
  • Comarch SA
  • Salesforce, Inc.
  • Astea International, Inc.
  • Trimble Navigation Limited
  • Tech Mahindra Limited
Product Code: SMRC26128

According to Stratistics MRC, the Global Field Service Management Market is accounted for $4.0 billion in 2023 and is expected to reach $10.5 billion by 2030 growing at a CAGR of 14.8% during the forecast period. Field Service Management (FSM) refers to the practice of managing a company's resources, such as vehicles, tools, and personnel that are involved in providing services to customers at their locations. This management typically includes scheduling and dispatching tasks, tracking work orders, managing inventory, handling customer interactions, and optimizing overall operational efficiency. These systems often incorporate software and technologies like mobile apps, GPS tracking, and analytics to streamline field operations and improve customer satisfaction.

According to a Yotta survey, 37% of Indian enterprises had their digital infrastructure in the cloud, with more than 60% expected to be adopted through the cloud by 2022.

Market Dynamics:

Driver:

Rising adoption of mobile solutions

The market is witnessing a notable uptick in mobile solution adoption. Companies are increasingly leveraging mobile technologies to streamline operations, enhance communication, and improve overall efficiency in field service tasks. Mobile solutions offer real-time access to data, enabling field technicians to deliver faster service, resolve issues promptly, and ensure customer satisfaction. This trend underscores the growing recognition of mobile platforms as indispensable tools for optimizing field service management processes.

Restraint:

Lack of integration

The market is currently grappling with a significant lack of integration across various solutions. This fragmentation hinders seamless communication between different tools, leading to inefficiencies and data silos. The absence of standardized integration protocols further compounds this issue, making it challenging for organizations to adopt holistic FSM solutions. As a result, businesses face hurdles in achieving optimal productivity, customer satisfaction, and operational transparency within their field service operations.

Opportunity:

Increased adoption of automation and digitalization

Companies are increasingly leveraging advanced technologies like AI, IoT, and cloud-based platforms to streamline operations, enhance efficiency, and deliver superior customer experiences. This trend is driven by the need for real-time data, predictive maintenance capabilities, and remote monitoring, all of which contribute to improved decision-making and cost savings across the field service landscape. Thus, the market is experiencing a surge in automation and digitalization adoption.

Threat:

Cost of implementation

Implementing field service management solutions typically incurs costs across several areas. These include software licensing fees, customization and integration expenses, and training and on boarding costs for employees, hardware and infrastructure investments for mobile devices and connectivity, ongoing maintenance and support fees, and potential costs associated with data security and compliance measures. Hence, these are the factors hampering the growth of the market.

Covid-19 Impact:

The COVID-19 pandemic significantly impacted the Field Service Management (FSM) market, driving a rapid shift towards remote work and digital solutions. Companies prioritized safety protocols, leading to increased adoption of FSM software for virtual troubleshooting and maintenance. The demand for IoT-enabled devices also surged, enhancing real-time monitoring capabilities. Additionally, the pandemic accelerated trends like predictive maintenance, workforce optimization, and contactless service delivery, shaping the FSM market towards more agile and tech-driven solutions.

The solution segment is expected to be the largest during the forecast period

The solution segment is expected to be the largest during the forecast period. This is achieved through robust software that offers features like real-time scheduling, route optimization, inventory management, and mobile workforce support. By integrating IoT, AI, and analytics, FSM solutions empower businesses to streamline field operations, reduce costs, minimize downtime, and deliver superior service, ultimately driving profitability and customer satisfaction.

The telecom segment is expected to have the highest CAGR during the forecast period

The telecom segment is expected to have the highest CAGR during the forecast period. Their services enable real-time communication between field technicians and central operations, enhancing efficiency and productivity. Through advanced technologies like IoT, cloud computing, and mobile apps, telecoms streamline field operations, optimize resource allocation, and improve customer service. This integration of telecom services with these solutions drives innovation and supports businesses in delivering timely and effective field services.

Region with largest share:

North America is projected to hold the largest market share during the forecast period. With a strong focus on efficiency and customer satisfaction, FSM solutions are in high demand across various industries such as manufacturing, healthcare, and utilities. Key players in the region offer comprehensive FSM platforms that integrate advanced features like real-time tracking, scheduling optimization, and mobile workforce management. The North American FSM market continues to expand as businesses prioritize streamlined operations and enhanced service delivery.

Region with highest CAGR:

Asia Pacific is projected to hold the highest CAGR over the forecast period. The adoption of advanced technologies such as cloud computing, Internet of Things (IoT), artificial intelligence (AI), and mobile devices has transformed the landscape. These technologies enable real-time communication, remote monitoring, predictive maintenance, and data analytics, enhancing operational efficiency and customer satisfaction. The service sector in the region, including maintenance, repair, and after-sales services, has expanded rapidly across various verticals.

Key players in the market

Some of the key players in Field Service Management market include Microsoft, Oracle, ServiceMax, IBM Corporation, Agile 3 Solutions LLC, ServiceNow, Klugo Group, SAP SE, Infor, ServicePower , Accenture, Comarch SA, Salesforce, Inc., Astea International, Inc., Trimble Navigation Limited and Tech Mahindra Limited.

Key Developments:

In January 2024, ServicePower partnered with Encompass Simply Parts, an OEM supplier, to offer simplified and streamlined capabilities for parts ordering to all service providers utilizing the ServicePower platform and ServicePower HUB.

In June 2023, Microsoft announced that the release of field service software would enhance field service operations for service managers. Dispatchers can streamline the triage and assignment of work orders by prioritizing those in proximity. The updated schedule board experience is accessible to all users, and improvements for frontline workers for their mobile applications.

Components Covered:

  • Solution
  • Services

Deployments Covered:

  • Cloud
  • On-Premise

Enterprises Covered:

  • Small and Medium-sized Enterprises (SMEs)
  • Large Enterprises

End Users Covered:

  • Manufacturing
  • Healthcare
  • Telecom
  • Energy & Utilities
  • Transportation and Logistics
  • Construction and Real Estate
  • Other End Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • South Korea
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2021, 2022, 2023, 2026, and 2030
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 End User Analysis
  • 3.7 Emerging Markets
  • 3.8 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Field Service Management Market, By Component

  • 5.1 Introduction
  • 5.2 Solution
    • 5.2.1 Warranty Management
    • 5.2.2 Workforce Management
    • 5.2.3 Inventory Management
    • 5.2.4 Mobile field execution
    • 5.2.5 Customer management
    • 5.2.6 Service contract management
  • 5.3 Services
    • 5.3.1 Implementation
    • 5.3.2 Training & Support
    • 5.3.3 Consulting & Advisory

6 Global Field Service Management Market, By Deployment

  • 6.1 Introduction
  • 6.2 Cloud
  • 6.3 On-Premise

7 Global Field Service Management Market, By Enterprise

  • 7.1 Introduction
  • 7.2 Small and Medium-sized Enterprises (SMEs)
  • 7.3 Large Enterprises

8 Global Field Service Management Market, By End User

  • 8.1 Introduction
  • 8.2 Manufacturing
  • 8.3 Healthcare
  • 8.4 Telecom
  • 8.5 Energy & Utilities
  • 8.6 Transportation and Logistics
  • 8.7 Construction and Real Estate
  • 8.8 Other End Users

9 Global Field Service Management Market, By Geography

  • 9.1 Introduction
  • 9.2 North America
    • 9.2.1 US
    • 9.2.2 Canada
    • 9.2.3 Mexico
  • 9.3 Europe
    • 9.3.1 Germany
    • 9.3.2 UK
    • 9.3.3 Italy
    • 9.3.4 France
    • 9.3.5 Spain
    • 9.3.6 Rest of Europe
  • 9.4 Asia Pacific
    • 9.4.1 Japan
    • 9.4.2 China
    • 9.4.3 India
    • 9.4.4 Australia
    • 9.4.5 New Zealand
    • 9.4.6 South Korea
    • 9.4.7 Rest of Asia Pacific
  • 9.5 South America
    • 9.5.1 Argentina
    • 9.5.2 Brazil
    • 9.5.3 Chile
    • 9.5.4 Rest of South America
  • 9.6 Middle East & Africa
    • 9.6.1 Saudi Arabia
    • 9.6.2 UAE
    • 9.6.3 Qatar
    • 9.6.4 South Africa
    • 9.6.5 Rest of Middle East & Africa

10 Key Developments

  • 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 10.2 Acquisitions & Mergers
  • 10.3 New Product Launch
  • 10.4 Expansions
  • 10.5 Other Key Strategies

11 Company Profiling

  • 11.1 Microsoft
  • 11.2 Oracle
  • 11.3 ServiceMax
  • 11.4 IBM Corporation
  • 11.5 Agile 3 Solutions LLC
  • 11.6 ServiceNow
  • 11.7 Klugo Group, SAP SE
  • 11.8 Infor
  • 11.9 ServicePower
  • 11.10 Accenture
  • 11.11 Comarch SA
  • 11.12 Salesforce, Inc.
  • 11.13 Astea International, Inc.
  • 11.14 Trimble Navigation Limited
  • 11.15 Tech Mahindra Limited

List of Tables

  • Table 1 Global Field Service Management Market Outlook, By Region (2021-2030) ($MN)
  • Table 2 Global Field Service Management Market Outlook, By Component (2021-2030) ($MN)
  • Table 3 Global Field Service Management Market Outlook, By Solution (2021-2030) ($MN)
  • Table 4 Global Field Service Management Market Outlook, By Warranty Management (2021-2030) ($MN)
  • Table 5 Global Field Service Management Market Outlook, By Workforce Management (2021-2030) ($MN)
  • Table 6 Global Field Service Management Market Outlook, By Inventory Management (2021-2030) ($MN)
  • Table 7 Global Field Service Management Market Outlook, By Mobile field execution (2021-2030) ($MN)
  • Table 8 Global Field Service Management Market Outlook, By Customer management (2021-2030) ($MN)
  • Table 9 Global Field Service Management Market Outlook, By Service contract management (2021-2030) ($MN)
  • Table 10 Global Field Service Management Market Outlook, By Services (2021-2030) ($MN)
  • Table 11 Global Field Service Management Market Outlook, By Implementation (2021-2030) ($MN)
  • Table 12 Global Field Service Management Market Outlook, By Training & Support (2021-2030) ($MN)
  • Table 13 Global Field Service Management Market Outlook, By Consulting & Advisory (2021-2030) ($MN)
  • Table 14 Global Field Service Management Market Outlook, By Deployment (2021-2030) ($MN)
  • Table 15 Global Field Service Management Market Outlook, By Cloud (2021-2030) ($MN)
  • Table 16 Global Field Service Management Market Outlook, By On-Premise (2021-2030) ($MN)
  • Table 17 Global Field Service Management Market Outlook, By Enterprise (2021-2030) ($MN)
  • Table 18 Global Field Service Management Market Outlook, By Small and Medium-sized Enterprises (SMEs) (2021-2030) ($MN)
  • Table 19 Global Field Service Management Market Outlook, By Large Enterprises (2021-2030) ($MN)
  • Table 20 Global Field Service Management Market Outlook, By End User (2021-2030) ($MN)
  • Table 21 Global Field Service Management Market Outlook, By Manufacturing (2021-2030) ($MN)
  • Table 22 Global Field Service Management Market Outlook, By Healthcare (2021-2030) ($MN)
  • Table 23 Global Field Service Management Market Outlook, By Telecom (2021-2030) ($MN)
  • Table 24 Global Field Service Management Market Outlook, By Energy & Utilities (2021-2030) ($MN)
  • Table 25 Global Field Service Management Market Outlook, By Transportation and Logistics (2021-2030) ($MN)
  • Table 26 Global Field Service Management Market Outlook, By Construction and Real Estate (2021-2030) ($MN)
  • Table 27 Global Field Service Management Market Outlook, By Other End Users (2021-2030) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.