客服中心人工智慧 (AI) 全球市場，2024-2028

2023-2028年，客服中心人工智慧（AI）市場預估為43.06億美元，預測期內複合年成長率為27.17%。該報告包括對客服中心人工智慧 (AI) 市場的整體分析、市場規模和預測、趨勢、成長動力和挑戰，以及涵蓋約 25 家供應商的供應商分析。

它提供了對當前市場狀況、最新趨勢和促進因素以及整體市場環境的最新分析。該市場的推動因素包括擴大採用雲端基礎的客服中心、改進 CRM 來有效產生收入收入的需求以及對網路自助服務的需求不斷增加。

該研究指出，整合聊天機器人以縮短週轉時間是未來幾年推動客服中心人工智慧 (AI) 市場成長的關鍵原因之一。此外，即時聊天的日益普及和策略聯盟數量的增加導致了市場的巨大需求。

目錄

第1章執行摘要

• 市場概況

第2章 市場狀況

• 市場生態系統
• 市場特徵
• 價值鏈分析

第3章 市場規模評估

• 市場定義
• 細分市場分析
• 2023 年市場規模
• 2023-2028年市場展望

第4章 市場規模表現

• 客服中心人工智慧 (AI) 全球市場 2018-2022
• 2018-2022 年最終用戶細分分析
• 2018-2022 年按通路細分分析
• 2018-2022 年區域細分分析
• 2018-2022 年國家細分分析

第5章五力分析

• 五力摘要
• 買方議價能力
• 供應商的議價能力
• 新進入者的威脅
• 替代品的威脅
• 競爭威脅
• 市場狀況

第6章 市場區隔：依最終用戶

• 市場區隔
• 比較：按最終用戶
• BFSI：2023-2028 年市場規模與預測
• 零售與電子商務：2023-2028 年市場規模與預測
• IT 與通訊：2023-2028 年市場規模與預測
• 媒體與娛樂：2023-2028 年市場規模與預測
• 其他：2023-2028年市場規模與預測
• 市場機會：依最終用戶分類

第7章市場細分：按通路

• 市場區隔
• 比較：按頻道
• 電話：2023-2028年市場規模及預測
• 聊天：2023-2028 年市場規模與預測
• 電子郵件或簡訊：2023-2028 年市場規模與預測
• 社群媒體：2023-2028 年市場規模與預測
• 網址：2023-2028 年市場規模與預測
• 市場機會：按通路

第8章 客戶狀況

• 客戶狀況概覽

第9章 地區情勢

• 區域細分
• 比較：按地區
• 北美：2023-2028 年市場規模與預測
• 亞太地區：2023-2028 年市場規模與預測
• 歐洲：2023-2028 年市場規模與預測
• 南美洲：2023-2028年市場規模與預測
• 中東和非洲：2023-2028 年市場規模與預測
• 美國：2023-2028 年市場規模與預測
• 中國：2023-2028年市場規模及預測
• 英國：2023-2028 年市場規模與預測
• 德國：2023-2028 年市場規模與預測
• 日本：2023-2028年市場規模與預測
• 市場機會：依地區狀況

第10章 促進因素、挑戰、機會、限制因素

• 市場促進因素
• 市場問題
• 促進因素和挑戰的影響
• 市場機會與限制

第11章競爭格局

• 概述
• 競爭格局
• 混亂的情況
• 產業風險

第12章 競爭分析

• 公司簡介
• 公司市場定位
• Alphabet Inc.
• Amazon.com Inc.
• Artificial Solutions International AB
• Avaamo Inc.
• Avaya LLC
• Conversica Inc.
• Creative Virtual Ltd.
• EdgeVerve Systems Ltd.
• Inbenta Holdings Inc.
• Jio Haptik Technologies Ltd.
• Microsoft Corp.
• Nuance Communications Inc.
• Oracle Corp.
• SAP SE
• Zendesk Inc.

第13章附錄

The call center artificial intelligence (AI) market is forecasted to grow by USD 4300.6 mn during 2023-2028, accelerating at a CAGR of 27.17% during the forecast period. The report on the call center artificial intelligence (AI) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising adoption of cloud-based call centers, necessity to improve CRM for effective revenue generation, and increased demand for web self-service.

Technavio's call center artificial intelligence (AI) market is segmented as below:

By End-user

• BFSI
• RetAIl and e-commerce
• IT and telecom
• Media and entertAInment
• Others

By Channel

• Phone
• Chat
• EmAIl or text
• Social media
• Website

By Geographical Landscape

• North America
• APAC
• Europe
• South America
• Middle East and Africa

This study identifies the integration of chatbots for better turnaround times as one of the prime reasons driving the call center artificial intelligence (AI) market growth during the next few years. Also, growing popularity of live chats and increasing number of strategic alliances will lead to sizable demand in the market.

The report on the call center artificial intelligence (AI) market covers the following areas:

• Call center artificial intelligence (AI) market sizing
• Call center artificial intelligence (AI) market forecast
• Call center artificial intelligence (AI) market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detAIled analysis of several leading call center artificial intelligence (AI) market vendors that include Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Avaya LLC, Conversica Inc., Creative Virtual Ltd., EdgeVerve Systems Ltd., Inbenta Holdings Inc., Jio Haptik Technologies Ltd., Kore.AI Inc., Microsoft Corp., NICE Ltd., Nuance Communications Inc., Oracle Corp., Pypestream Inc., RulAI, SAP SE, Talkdesk Inc., and Zendesk Inc.. Also, the call center artificial intelligence (AI) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contAIns a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detAIled picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
  • Executive Summary - Chart on Market Overview
  • Executive Summary - Data Table on Market Overview
  • Executive Summary - Chart on Global Market Characteristics
  • Executive Summary - Chart on Market By Geographical Landscape
  • Executive Summary - Chart on Market Segmentation by End-user
  • Executive Summary - Chart on Market Segmentation by Channel
  • Executive Summary - Chart on Incremental Growth
  • Executive Summary - Data Table on Incremental Growth
  • Executive Summary - Chart on Company Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
  • Parent Market
  • Data Table on - Parent Market
• 2.2 Market characteristics
  • Market characteristics analysis
• 2.3 Value chain analysis
  • Value Chain Analysis

3 Market Sizing

• 3.1 Market definition
  • Offerings of companies included in the market definition
• 3.2 Market segment analysis
  • Market segments
• 3.3 Market size 2023
• 3.4 Market outlook: Forecast for 2023-2028
  • Chart on Global - Market size and forecast 2023-2028 ($ million)
  • Data Table on Global - Market size and forecast 2023-2028 ($ million)
  • Chart on Global Market: Year-over-year growth 2023-2028 (%)
  • Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

• 4.1 Global Call Center Artificial Intelligence (AI) Market 2018 - 2022
  • Historic Market Size - Data Table on Global Call Center Artificial Intelligence (AI) Market 2018 - 2022 ($ million)
• 4.2 End-user segment analysis 2018 - 2022
  • Historic Market Size - End-user Segment 2018 - 2022 ($ million)
• 4.3 Channel segment analysis 2018 - 2022
  • Historic Market Size - Channel Segment 2018 - 2022 ($ million)
• 4.4 Geography segment analysis 2018 - 2022
  • Historic Market Size - Geography Segment 2018 - 2022 ($ million)
• 4.5 Country segment analysis 2018 - 2022
  • Historic Market Size - Country Segment 2018 - 2022 ($ million)

5 Five Forces Analysis

• 5.1 Five forces summary
  • Five forces analysis - Comparison between 2023 and 2028
• 5.2 Bargaining power of buyers
  • Bargaining power of buyers - Impact of key factors 2023 and 2028
• 5.3 Bargaining power of suppliers
  • Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• 5.4 Threat of new entrants
  • Threat of new entrants - Impact of key factors in 2023 and 2028
• 5.5 Threat of substitutes
  • Threat of substitutes - Impact of key factors in 2023 and 2028
• 5.6 Threat of rivalry
  • Threat of rivalry - Impact of key factors in 2023 and 2028
• 5.7 Market condition
  • Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by End-user

• 6.1 Market segments
  • Chart on End-user - Market share 2023-2028 (%)
  • Data Table on End-user - Market share 2023-2028 (%)
• 6.2 Comparison by End-user
  • Chart on Comparison by End-user
  • Data Table on Comparison by End-user
• 6.3 BFSI - Market size and forecast 2023-2028
  • Chart on BFSI - Market size and forecast 2023-2028 ($ million)
  • Data Table on BFSI - Market size and forecast 2023-2028 ($ million)
  • Chart on BFSI - Year-over-year growth 2023-2028 (%)
  • Data Table on BFSI - Year-over-year growth 2023-2028 (%)
• 6.4 Retail and e-commerce - Market size and forecast 2023-2028
  • Chart on Retail and e-commerce - Market size and forecast 2023-2028 ($ million)
  • Data Table on Retail and e-commerce - Market size and forecast 2023-2028 ($ million)
  • Chart on Retail and e-commerce - Year-over-year growth 2023-2028 (%)
  • Data Table on Retail and e-commerce - Year-over-year growth 2023-2028 (%)
• 6.5 IT and telecom - Market size and forecast 2023-2028
  • Chart on IT and telecom - Market size and forecast 2023-2028 ($ million)
  • Data Table on IT and telecom - Market size and forecast 2023-2028 ($ million)
  • Chart on IT and telecom - Year-over-year growth 2023-2028 (%)
  • Data Table on IT and telecom - Year-over-year growth 2023-2028 (%)
• 6.6 Media and entertainment - Market size and forecast 2023-2028
  • Chart on Media and entertainment - Market size and forecast 2023-2028 ($ million)
  • Data Table on Media and entertainment - Market size and forecast 2023-2028 ($ million)
  • Chart on Media and entertainment - Year-over-year growth 2023-2028 (%)
  • Data Table on Media and entertainment - Year-over-year growth 2023-2028 (%)
• 6.7 Others - Market size and forecast 2023-2028
  • Chart on Others - Market size and forecast 2023-2028 ($ million)
  • Data Table on Others - Market size and forecast 2023-2028 ($ million)
  • Chart on Others - Year-over-year growth 2023-2028 (%)
  • Data Table on Others - Year-over-year growth 2023-2028 (%)
• 6.8 Market opportunity by End-user
  • Market opportunity by End-user ($ million)
  • Data Table on Market opportunity by End-user ($ million)

7 Market Segmentation by Channel

• 7.1 Market segments
  • Chart on Channel - Market share 2023-2028 (%)
  • Data Table on Channel - Market share 2023-2028 (%)
• 7.2 Comparison by Channel
  • Chart on Comparison by Channel
  • Data Table on Comparison by Channel
• 7.3 Phone - Market size and forecast 2023-2028
  • Chart on Phone - Market size and forecast 2023-2028 ($ million)
  • Data Table on Phone - Market size and forecast 2023-2028 ($ million)
  • Chart on Phone - Year-over-year growth 2023-2028 (%)
  • Data Table on Phone - Year-over-year growth 2023-2028 (%)
• 7.4 Chat - Market size and forecast 2023-2028
  • Chart on Chat - Market size and forecast 2023-2028 ($ million)
  • Data Table on Chat - Market size and forecast 2023-2028 ($ million)
  • Chart on Chat - Year-over-year growth 2023-2028 (%)
  • Data Table on Chat - Year-over-year growth 2023-2028 (%)
• 7.5 Email or text - Market size and forecast 2023-2028
  • Chart on Email or text - Market size and forecast 2023-2028 ($ million)
  • Data Table on Email or text - Market size and forecast 2023-2028 ($ million)
  • Chart on Email or text - Year-over-year growth 2023-2028 (%)
  • Data Table on Email or text - Year-over-year growth 2023-2028 (%)
• 7.6 Social media - Market size and forecast 2023-2028
  • Chart on Social media - Market size and forecast 2023-2028 ($ million)
  • Data Table on Social media - Market size and forecast 2023-2028 ($ million)
  • Chart on Social media - Year-over-year growth 2023-2028 (%)
  • Data Table on Social media - Year-over-year growth 2023-2028 (%)
• 7.7 Website - Market size and forecast 2023-2028
  • Chart on Website - Market size and forecast 2023-2028 ($ million)
  • Data Table on Website - Market size and forecast 2023-2028 ($ million)
  • Chart on Website - Year-over-year growth 2023-2028 (%)
  • Data Table on Website - Year-over-year growth 2023-2028 (%)
• 7.8 Market opportunity by Channel
  • Market opportunity by Channel ($ million)
  • Data Table on Market opportunity by Channel ($ million)

8 Customer Landscape

• 8.1 Customer landscape overview
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
  • Chart on Market share By Geographical Landscape 2023-2028 (%)
  • Data Table on Market share By Geographical Landscape 2023-2028 (%)
• 9.2 Geographic comparison
  • Chart on Geographic comparison
  • Data Table on Geographic comparison
• 9.3 North America - Market size and forecast 2023-2028
  • Chart on North America - Market size and forecast 2023-2028 ($ million)
  • Data Table on North America - Market size and forecast 2023-2028 ($ million)
  • Chart on North America - Year-over-year growth 2023-2028 (%)
  • Data Table on North America - Year-over-year growth 2023-2028 (%)
• 9.4 APAC - Market size and forecast 2023-2028
  • Chart on APAC - Market size and forecast 2023-2028 ($ million)
  • Data Table on APAC - Market size and forecast 2023-2028 ($ million)
  • Chart on APAC - Year-over-year growth 2023-2028 (%)
  • Data Table on APAC - Year-over-year growth 2023-2028 (%)
• 9.5 Europe - Market size and forecast 2023-2028
  • Chart on Europe - Market size and forecast 2023-2028 ($ million)
  • Data Table on Europe - Market size and forecast 2023-2028 ($ million)
  • Chart on Europe - Year-over-year growth 2023-2028 (%)
  • Data Table on Europe - Year-over-year growth 2023-2028 (%)
• 9.6 South America - Market size and forecast 2023-2028
  • Chart on South America - Market size and forecast 2023-2028 ($ million)
  • Data Table on South America - Market size and forecast 2023-2028 ($ million)
  • Chart on South America - Year-over-year growth 2023-2028 (%)
  • Data Table on South America - Year-over-year growth 2023-2028 (%)
• 9.7 Middle East and Africa - Market size and forecast 2023-2028
  • Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• 9.8 US - Market size and forecast 2023-2028
  • Chart on US - Market size and forecast 2023-2028 ($ million)
  • Data Table on US - Market size and forecast 2023-2028 ($ million)
  • Chart on US - Year-over-year growth 2023-2028 (%)
  • Data Table on US - Year-over-year growth 2023-2028 (%)
• 9.9 China - Market size and forecast 2023-2028
  • Chart on China - Market size and forecast 2023-2028 ($ million)
  • Data Table on China - Market size and forecast 2023-2028 ($ million)
  • Chart on China - Year-over-year growth 2023-2028 (%)
  • Data Table on China - Year-over-year growth 2023-2028 (%)
• 9.10 UK - Market size and forecast 2023-2028
  • Chart on UK - Market size and forecast 2023-2028 ($ million)
  • Data Table on UK - Market size and forecast 2023-2028 ($ million)
  • Chart on UK - Year-over-year growth 2023-2028 (%)
  • Data Table on UK - Year-over-year growth 2023-2028 (%)
• 9.11 Germany - Market size and forecast 2023-2028
  • Chart on Germany - Market size and forecast 2023-2028 ($ million)
  • Data Table on Germany - Market size and forecast 2023-2028 ($ million)
  • Chart on Germany - Year-over-year growth 2023-2028 (%)
  • Data Table on Germany - Year-over-year growth 2023-2028 (%)
• 9.12 Japan - Market size and forecast 2023-2028
  • Chart on Japan - Market size and forecast 2023-2028 ($ million)
  • Data Table on Japan - Market size and forecast 2023-2028 ($ million)
  • Chart on Japan - Year-over-year growth 2023-2028 (%)
  • Data Table on Japan - Year-over-year growth 2023-2028 (%)
• 9.13 Market opportunity By Geographical Landscape
  • Market opportunity By Geographical Landscape ($ million)
  • Data Tables on Market opportunity By Geographical Landscape ($ million)

10 Drivers, Challenges, and Opportunity/Restraints

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
  • Impact of drivers and challenges in 2023 and 2028
• 10.4 Market opportunities/restraints

11 Competitive Landscape

• 11.1 Overview
• 11.2 Competitive Landscape
  • Overview on criticality of inputs and factors of differentiation
• 11.3 Landscape disruption
  • Overview on factors of disruption
• 11.4 Industry risks
  • Impact of key risks on business

12 Competitive Analysis

• 12.1 Companies profiled
  • Companies covered
• 12.2 Market positioning of companies
  • Matrix on companies position and classification
• 12.3 Alphabet Inc.
  • Alphabet Inc. - Overview
  • Alphabet Inc. - Business segments
  • Alphabet Inc. - Key offerings
  • Alphabet Inc. - Segment focus
• 12.4 Amazon.com Inc.
  • Amazon.com Inc. - Overview
  • Amazon.com Inc. - Business segments
  • Amazon.com Inc. - Key news
  • Amazon.com Inc. - Key offerings
  • Amazon.com Inc. - Segment focus
• 12.5 Artificial Solutions International AB
  • Artificial Solutions International AB - Overview
  • Artificial Solutions International AB - Product / Service
  • Artificial Solutions International AB - Key offerings
• 12.6 Avaamo Inc.
  • Avaamo Inc. - Overview
  • Avaamo Inc. - Product / Service
  • Avaamo Inc. - Key offerings
• 12.7 Avaya LLC
  • Avaya LLC - Overview
  • Avaya LLC - Product / Service
  • Avaya LLC - Key news
  • Avaya LLC - Key offerings
• 12.8 Conversica Inc.
  • Conversica Inc. - Overview
  • Conversica Inc. - Product / Service
  • Conversica Inc. - Key offerings
• 12.9 Creative Virtual Ltd.
  • Creative Virtual Ltd. - Overview
  • Creative Virtual Ltd. - Product / Service
  • Creative Virtual Ltd. - Key offerings
• 12.10 EdgeVerve Systems Ltd.
  • EdgeVerve Systems Ltd. - Overview
  • EdgeVerve Systems Ltd. - Product / Service
  • EdgeVerve Systems Ltd. - Key offerings
• 12.11 Inbenta Holdings Inc.
  • Inbenta Holdings Inc. - Overview
  • Inbenta Holdings Inc. - Product / Service
  • Inbenta Holdings Inc. - Key offerings
• 12.12 Jio Haptik Technologies Ltd.
  • Jio Haptik Technologies Ltd. - Overview
  • Jio Haptik Technologies Ltd. - Product / Service
  • Jio Haptik Technologies Ltd. - Key offerings
• 12.13 Microsoft Corp.
  • Microsoft Corp. - Overview
  • Microsoft Corp. - Business segments
  • Microsoft Corp. - Key news
  • Microsoft Corp. - Key offerings
  • Microsoft Corp. - Segment focus
• 12.14 Nuance Communications Inc.
  • Nuance Communications Inc. - Overview
  • Nuance Communications Inc. - Product / Service
  • Nuance Communications Inc. - Key offerings
• 12.15 Oracle Corp.
  • Oracle Corp. - Overview
  • Oracle Corp. - Business segments
  • Oracle Corp. - Key news
  • Oracle Corp. - Key offerings
  • Oracle Corp. - Segment focus
• 12.16 SAP SE
  • SAP SE - Overview
  • SAP SE - Business segments
  • SAP SE - Key news
  • SAP SE - Key offerings
  • SAP SE - Segment focus
• 12.17 Zendesk Inc.
  • Zendesk Inc. - Overview
  • Zendesk Inc. - Product / Service
  • Zendesk Inc. - Key offerings

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
  • Inclusions checklist
  • Exclusions checklist
• 13.3 Currency conversion rates for US$
  • Currency conversion rates for US$
• 13.4 Research methodology
  • Research methodology
• 13.5 Data procurement
  • Information sources
• 13.6 Data validation
  • Data validation
• 13.7 Validation techniques employed for market sizing
  • Validation techniques employed for market sizing
• 13.8 Data synthesis
  • Data synthesis
• 13.9 360 degree market analysis
  • 360 degree market analysis
• 13.10 List of abbreviations
  • List of abbreviations

Exhibits:

• Exhibits1: Executive Summary - Chart on Market Overview
• Exhibits2: Executive Summary - Data Table on Market Overview
• Exhibits3: Executive Summary - Chart on Global Market Characteristics
• Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
• Exhibits5: Executive Summary - Chart on Market Segmentation by End-user
• Exhibits6: Executive Summary - Chart on Market Segmentation by Channel
• Exhibits7: Executive Summary - Chart on Incremental Growth
• Exhibits8: Executive Summary - Data Table on Incremental Growth
• Exhibits9: Executive Summary - Chart on Company Market Positioning
• Exhibits10: Parent Market
• Exhibits11: Data Table on - Parent Market
• Exhibits12: Market characteristics analysis
• Exhibits13: Value Chain Analysis
• Exhibits14: Offerings of companies included in the market definition
• Exhibits15: Market segments
• Exhibits16: Chart on Global - Market size and forecast 2023-2028 ($ million)
• Exhibits17: Data Table on Global - Market size and forecast 2023-2028 ($ million)
• Exhibits18: Chart on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits19: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits20: Historic Market Size - Data Table on Global Call Center Artificial Intelligence (AI) Market 2018 - 2022 ($ million)
• Exhibits21: Historic Market Size - End-user Segment 2018 - 2022 ($ million)
• Exhibits22: Historic Market Size - Channel Segment 2018 - 2022 ($ million)
• Exhibits23: Historic Market Size - Geography Segment 2018 - 2022 ($ million)
• Exhibits24: Historic Market Size - Country Segment 2018 - 2022 ($ million)
• Exhibits25: Five forces analysis - Comparison between 2023 and 2028
• Exhibits26: Bargaining power of buyers - Impact of key factors 2023 and 2028
• Exhibits27: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• Exhibits28: Threat of new entrants - Impact of key factors in 2023 and 2028
• Exhibits29: Threat of substitutes - Impact of key factors in 2023 and 2028
• Exhibits30: Threat of rivalry - Impact of key factors in 2023 and 2028
• Exhibits31: Chart on Market condition - Five forces 2023 and 2028
• Exhibits32: Chart on End-user - Market share 2023-2028 (%)
• Exhibits33: Data Table on End-user - Market share 2023-2028 (%)
• Exhibits34: Chart on Comparison by End-user
• Exhibits35: Data Table on Comparison by End-user
• Exhibits36: Chart on BFSI - Market size and forecast 2023-2028 ($ million)
• Exhibits37: Data Table on BFSI - Market size and forecast 2023-2028 ($ million)
• Exhibits38: Chart on BFSI - Year-over-year growth 2023-2028 (%)
• Exhibits39: Data Table on BFSI - Year-over-year growth 2023-2028 (%)
• Exhibits40: Chart on Retail and e-commerce - Market size and forecast 2023-2028 ($ million)
• Exhibits41: Data Table on Retail and e-commerce - Market size and forecast 2023-2028 ($ million)
• Exhibits42: Chart on Retail and e-commerce - Year-over-year growth 2023-2028 (%)
• Exhibits43: Data Table on Retail and e-commerce - Year-over-year growth 2023-2028 (%)
• Exhibits44: Chart on IT and telecom - Market size and forecast 2023-2028 ($ million)
• Exhibits45: Data Table on IT and telecom - Market size and forecast 2023-2028 ($ million)
• Exhibits46: Chart on IT and telecom - Year-over-year growth 2023-2028 (%)
• Exhibits47: Data Table on IT and telecom - Year-over-year growth 2023-2028 (%)
• Exhibits48: Chart on Media and entertainment - Market size and forecast 2023-2028 ($ million)
• Exhibits49: Data Table on Media and entertainment - Market size and forecast 2023-2028 ($ million)
• Exhibits50: Chart on Media and entertainment - Year-over-year growth 2023-2028 (%)
• Exhibits51: Data Table on Media and entertainment - Year-over-year growth 2023-2028 (%)
• Exhibits52: Chart on Others - Market size and forecast 2023-2028 ($ million)
• Exhibits53: Data Table on Others - Market size and forecast 2023-2028 ($ million)
• Exhibits54: Chart on Others - Year-over-year growth 2023-2028 (%)
• Exhibits55: Data Table on Others - Year-over-year growth 2023-2028 (%)
• Exhibits56: Market opportunity by End-user ($ million)
• Exhibits57: Data Table on Market opportunity by End-user ($ million)
• Exhibits58: Chart on Channel - Market share 2023-2028 (%)
• Exhibits59: Data Table on Channel - Market share 2023-2028 (%)
• Exhibits60: Chart on Comparison by Channel
• Exhibits61: Data Table on Comparison by Channel
• Exhibits62: Chart on Phone - Market size and forecast 2023-2028 ($ million)
• Exhibits63: Data Table on Phone - Market size and forecast 2023-2028 ($ million)
• Exhibits64: Chart on Phone - Year-over-year growth 2023-2028 (%)
• Exhibits65: Data Table on Phone - Year-over-year growth 2023-2028 (%)
• Exhibits66: Chart on Chat - Market size and forecast 2023-2028 ($ million)
• Exhibits67: Data Table on Chat - Market size and forecast 2023-2028 ($ million)
• Exhibits68: Chart on Chat - Year-over-year growth 2023-2028 (%)
• Exhibits69: Data Table on Chat - Year-over-year growth 2023-2028 (%)
• Exhibits70: Chart on Email or text - Market size and forecast 2023-2028 ($ million)
• Exhibits71: Data Table on Email or text - Market size and forecast 2023-2028 ($ million)
• Exhibits72: Chart on Email or text - Year-over-year growth 2023-2028 (%)
• Exhibits73: Data Table on Email or text - Year-over-year growth 2023-2028 (%)
• Exhibits74: Chart on Social media - Market size and forecast 2023-2028 ($ million)
• Exhibits75: Data Table on Social media - Market size and forecast 2023-2028 ($ million)
• Exhibits76: Chart on Social media - Year-over-year growth 2023-2028 (%)
• Exhibits77: Data Table on Social media - Year-over-year growth 2023-2028 (%)
• Exhibits78: Chart on Website - Market size and forecast 2023-2028 ($ million)
• Exhibits79: Data Table on Website - Market size and forecast 2023-2028 ($ million)
• Exhibits80: Chart on Website - Year-over-year growth 2023-2028 (%)
• Exhibits81: Data Table on Website - Year-over-year growth 2023-2028 (%)
• Exhibits82: Market opportunity by Channel ($ million)
• Exhibits83: Data Table on Market opportunity by Channel ($ million)
• Exhibits84: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits85: Chart on Market share By Geographical Landscape 2023-2028 (%)
• Exhibits86: Data Table on Market share By Geographical Landscape 2023-2028 (%)
• Exhibits87: Chart on Geographic comparison
• Exhibits88: Data Table on Geographic comparison
• Exhibits89: Chart on North America - Market size and forecast 2023-2028 ($ million)
• Exhibits90: Data Table on North America - Market size and forecast 2023-2028 ($ million)
• Exhibits91: Chart on North America - Year-over-year growth 2023-2028 (%)
• Exhibits92: Data Table on North America - Year-over-year growth 2023-2028 (%)
• Exhibits93: Chart on APAC - Market size and forecast 2023-2028 ($ million)
• Exhibits94: Data Table on APAC - Market size and forecast 2023-2028 ($ million)
• Exhibits95: Chart on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits96: Data Table on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits97: Chart on Europe - Market size and forecast 2023-2028 ($ million)
• Exhibits98: Data Table on Europe - Market size and forecast 2023-2028 ($ million)
• Exhibits99: Chart on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits100: Data Table on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits101: Chart on South America - Market size and forecast 2023-2028 ($ million)
• Exhibits102: Data Table on South America - Market size and forecast 2023-2028 ($ million)
• Exhibits103: Chart on South America - Year-over-year growth 2023-2028 (%)
• Exhibits104: Data Table on South America - Year-over-year growth 2023-2028 (%)
• Exhibits105: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
• Exhibits106: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
• Exhibits107: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits108: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits109: Chart on US - Market size and forecast 2023-2028 ($ million)
• Exhibits110: Data Table on US - Market size and forecast 2023-2028 ($ million)
• Exhibits111: Chart on US - Year-over-year growth 2023-2028 (%)
• Exhibits112: Data Table on US - Year-over-year growth 2023-2028 (%)
• Exhibits113: Chart on China - Market size and forecast 2023-2028 ($ million)
• Exhibits114: Data Table on China - Market size and forecast 2023-2028 ($ million)
• Exhibits115: Chart on China - Year-over-year growth 2023-2028 (%)
• Exhibits116: Data Table on China - Year-over-year growth 2023-2028 (%)
• Exhibits117: Chart on UK - Market size and forecast 2023-2028 ($ million)
• Exhibits118: Data Table on UK - Market size and forecast 2023-2028 ($ million)
• Exhibits119: Chart on UK - Year-over-year growth 2023-2028 (%)
• Exhibits120: Data Table on UK - Year-over-year growth 2023-2028 (%)
• Exhibits121: Chart on Germany - Market size and forecast 2023-2028 ($ million)
• Exhibits122: Data Table on Germany - Market size and forecast 2023-2028 ($ million)
• Exhibits123: Chart on Germany - Year-over-year growth 2023-2028 (%)
• Exhibits124: Data Table on Germany - Year-over-year growth 2023-2028 (%)
• Exhibits125: Chart on Japan - Market size and forecast 2023-2028 ($ million)
• Exhibits126: Data Table on Japan - Market size and forecast 2023-2028 ($ million)
• Exhibits127: Chart on Japan - Year-over-year growth 2023-2028 (%)
• Exhibits128: Data Table on Japan - Year-over-year growth 2023-2028 (%)
• Exhibits129: Market opportunity By Geographical Landscape ($ million)
• Exhibits130: Data Tables on Market opportunity By Geographical Landscape ($ million)
• Exhibits131: Impact of drivers and challenges in 2023 and 2028
• Exhibits132: Overview on criticality of inputs and factors of differentiation
• Exhibits133: Overview on factors of disruption
• Exhibits134: Impact of key risks on business
• Exhibits135: Companies covered
• Exhibits136: Matrix on companies position and classification
• Exhibits137: Alphabet Inc. - Overview
• Exhibits138: Alphabet Inc. - Business segments
• Exhibits139: Alphabet Inc. - Key offerings
• Exhibits140: Alphabet Inc. - Segment focus
• Exhibits141: Amazon.com Inc. - Overview
• Exhibits142: Amazon.com Inc. - Business segments
• Exhibits143: Amazon.com Inc. - Key news
• Exhibits144: Amazon.com Inc. - Key offerings
• Exhibits145: Amazon.com Inc. - Segment focus
• Exhibits146: Artificial Solutions International AB - Overview
• Exhibits147: Artificial Solutions International AB - Product / Service
• Exhibits148: Artificial Solutions International AB - Key offerings
• Exhibits149: Avaamo Inc. - Overview
• Exhibits150: Avaamo Inc. - Product / Service
• Exhibits151: Avaamo Inc. - Key offerings
• Exhibits152: Avaya LLC - Overview
• Exhibits153: Avaya LLC - Product / Service
• Exhibits154: Avaya LLC - Key news
• Exhibits155: Avaya LLC - Key offerings
• Exhibits156: Conversica Inc. - Overview
• Exhibits157: Conversica Inc. - Product / Service
• Exhibits158: Conversica Inc. - Key offerings
• Exhibits159: Creative Virtual Ltd. - Overview
• Exhibits160: Creative Virtual Ltd. - Product / Service
• Exhibits161: Creative Virtual Ltd. - Key offerings
• Exhibits162: EdgeVerve Systems Ltd. - Overview
• Exhibits163: EdgeVerve Systems Ltd. - Product / Service
• Exhibits164: EdgeVerve Systems Ltd. - Key offerings
• Exhibits165: Inbenta Holdings Inc. - Overview
• Exhibits166: Inbenta Holdings Inc. - Product / Service
• Exhibits167: Inbenta Holdings Inc. - Key offerings
• Exhibits168: Jio Haptik Technologies Ltd. - Overview
• Exhibits169: Jio Haptik Technologies Ltd. - Product / Service
• Exhibits170: Jio Haptik Technologies Ltd. - Key offerings
• Exhibits171: Microsoft Corp. - Overview
• Exhibits172: Microsoft Corp. - Business segments
• Exhibits173: Microsoft Corp. - Key news
• Exhibits174: Microsoft Corp. - Key offerings
• Exhibits175: Microsoft Corp. - Segment focus
• Exhibits176: Nuance Communications Inc. - Overview
• Exhibits177: Nuance Communications Inc. - Product / Service
• Exhibits178: Nuance Communications Inc. - Key offerings
• Exhibits179: Oracle Corp. - Overview
• Exhibits180: Oracle Corp. - Business segments
• Exhibits181: Oracle Corp. - Key news
• Exhibits182: Oracle Corp. - Key offerings
• Exhibits183: Oracle Corp. - Segment focus
• Exhibits184: SAP SE - Overview
• Exhibits185: SAP SE - Business segments
• Exhibits186: SAP SE - Key news
• Exhibits187: SAP SE - Key offerings
• Exhibits188: SAP SE - Segment focus
• Exhibits189: Zendesk Inc. - Overview
• Exhibits190: Zendesk Inc. - Product / Service
• Exhibits191: Zendesk Inc. - Key offerings
• Exhibits192: Inclusions checklist
• Exhibits193: Exclusions checklist
• Exhibits194: Currency conversion rates for US$
• Exhibits195: Research methodology
• Exhibits196: Information sources
• Exhibits197: Data validation
• Exhibits198: Validation techniques employed for market sizing
• Exhibits199: Data synthesis
• Exhibits200: 360 degree market analysis
• Exhibits201: List of abbreviations