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市場調查報告書

商品編碼

1666810

全球保險業務流程外包 (BPO) 市場 2025-2029

Global Insurance Business Process Outsourcing (BPO) Market 2025-2029

出版日期: 2025年02月21日 | 出版商:

TechNavio | 英文 218 Pages | 訂單完成後即時交付

價格

簡介目錄

保險業務流程外包 (BPO) 市場預計在 2024-2029 年期間成長 15.516 億美元，預測期內複合年成長率為 4.2%。

本報告對保險業務流程外包 (BPO) 市場、市場規模和預測、趨勢、成長動力、挑戰以及涵蓋約 25 家供應商的供應商分析進行了全面分析。

它提供了當前市場情景、最新趨勢和促進因素以及整體市場環境的最新分析。推動市場發展的因素包括保險業擴大採用雲端基礎的服務、保險業對成本效益高業務的需求不斷成長、以及對擴充性和靈活的 BPO 服務的需求不斷成長。

市場覆蓋
基準年	2025
年底	2029
預測期	2025-2029
成長動力	加速度
2025與前一年同期比較	4%
複合年成長率	4.2％
增量金額	15.516億美元

這項研究採用了一手資料和二手資料的客觀組合，包括來自業界主要參與者的意見。該報告包括全面的市場規模資料（按區域分析和供應商格局細分）以及對主要企業的分析。該報告包括資料和預測資料。

研究指出，人工智慧、物聯網和機器人等領域的新興數位技術是未來幾年推動保險業務流程外包 (BPO) 市場成長的關鍵因素之一。此外，對分散基礎設施、虛擬營運和風險管理系統的投資不斷增加，以及保險 BPO 領域對區塊鏈技術的需求不斷成長，將導致市場需求大幅增加。

地理細分
區域比較
北美：2024 年至 2029 年的市場規模與預測
歐洲：2024 年至 2029 年市場規模及預測
亞太地區：市場規模與預測 2024-2029
中東和非洲：2024-2029 年市場規模與預測
南美洲：2024-2029 年市場規模及預測
美國：2024 年至 2029 年市場規模及預測
英國：2024-2029 年市場規模與預測
日本：2024 年至 2029 年市場規模及預測
加拿大：市場規模與預測 2024-2029
德國：2024-2029 年市場規模及預測
中國：2024-2029 年市場規模及預測
韓國：2024-2029 年市場規模及預測
印度：2024 年至 2029 年市場規模及預測
法國：2024-2029 年市場規模及預測
義大利：2024-2029 年市場規模與預測
按區域分類的市場機會

第13章促進因素、挑戰、機會與限制因素

市場促進因素
市場挑戰
促進因素和挑戰的影響
市場機會與限制

第14章競爭格局

概述
競爭格局
令人困惑的情況
產業風險

第15章競爭分析

公司簡介
企業排名指數
公司市場定位
Accenture PLC
Capgemini Services SAS
Cognizant Technology Solutions Corp.
Dell Technologies Inc.
DXC Technology Co.
ExlService Holdings Inc.
HCL Technologies Ltd.
Infosys Ltd.
Invensis Technologies Pvt. Ltd.
Macro Capital
Mahindra and Mahindra Ltd.
Mphasis Ltd.
Solartis LLC
Tata Consultancy Services Ltd.
Wipro Ltd.

第16章附錄

簡介目錄

Product Code: IRTNTR77533

The insurance business process outsourcing (BPO) market is forecasted to grow by USD 1551.6 million during 2024-2029, accelerating at a CAGR of 4.2% during the forecast period. The report on the insurance business process outsourcing (BPO) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by growing adoption of cloud-based services in insurance sector, increasing demand for cost-effective operations in insurance field, and growing demand for scalable and flexible BPO services.

Market Scope
Base Year	2025
End Year	2029
Series Year	2025-2029
Growth Momentum	Accelerate
YOY 2025	4%
CAGR	4.2%
Incremental Value	$1551.6 mn

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.

Technavio's insurance business process outsourcing (BPO) market is segmented as below:

By Application

Life and pension
Property and casualty

By End-user

Insurance companies
Brokers and agents

By Type

Claims management
Customer service
Policy administration
IT and technological support
Others

By Geographical Landscape

North America
Europe
APAC
Middle East and Africa
South America

This study identifies the emerging digital technologies across areas such as AI, IOT, and robotics as one of the prime reasons driving the insurance business process outsourcing (BPO) market growth during the next few years. Also, growing investment in distributed infrastructure, virtual operations and risk management systems and rising demand for blockchain technology in the insurance BPO sector will lead to sizable demand in the market.

The report on the insurance business process outsourcing (BPO) market covers the following areas:

Insurance Business Process Outsourcing (BPO) Market sizing
Insurance Business Process Outsourcing (BPO) Market forecast
Insurance Business Process Outsourcing (BPO) Market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading insurance business process outsourcing (BPO) market vendors that include Accenture PLC, Capgemini Services SAS, Cogneesol BPO Pvt. Ltd., Cognizant Technology Solutions Corp., Dell Technologies Inc., DXC Technology Co., ExlService Holdings Inc., Genpact Ltd., HCL Technologies Ltd., Hinduja Global Solutions Ltd., Infosys Ltd., Invensis Technologies Pvt. Ltd., Macro Capital, Mahindra and Mahindra Ltd., Mphasis Ltd., Rely Services Inc., Solartis LLC, Tata Consultancy Services Ltd., Wipro Ltd., and WNS Holdings Ltd.. Also, the insurance business process outsourcing (BPO) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

1 Executive Summary

1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market By Geographical Landscape
- Executive Summary - Chart on Market Segmentation by Application
- Executive Summary - Chart on Market Segmentation by End-user
- Executive Summary - Chart on Market Segmentation by Type
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning

2 Technavio Analysis

2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
2.2 Criticality of inputs and Factors of differentiation
- Overview on criticality of inputs and factors of differentiation
2.3 Factors of disruption
- Overview on factors of disruption
2.4 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029

3 Market Landscape

3.1 Market ecosystem
- Parent Market
- Data Table on - Parent Market
3.2 Market characteristics
- Market characteristics analysis
3.3 Value chain analysis
- Value chain analysis

4 Market Sizing

4.1 Market definition
- Offerings of companies included in the market definition
4.2 Market segment analysis
- Market segments
4.3 Market size 2024
4.4 Market outlook: Forecast for 2024-2029
- Chart on Global - Market size and forecast 2024-2029 ($ million)
- Data Table on Global - Market size and forecast 2024-2029 ($ million)
- Chart on Global Market: Year-over-year growth 2024-2029 (%)
- Data Table on Global Market: Year-over-year growth 2024-2029 (%)

5 Historic Market Size

5.1 Global Insurance Business Process Outsourcing (BPO) Market 2019 - 2023
- Historic Market Size - Data Table on Global Insurance Business Process Outsourcing (BPO) Market 2019 - 2023 ($ million)
5.2 Application segment analysis 2019 - 2023
- Historic Market Size - Application Segment 2019 - 2023 ($ million)
5.3 End-user segment analysis 2019 - 2023
- Historic Market Size - End-user Segment 2019 - 2023 ($ million)
5.4 Type segment analysis 2019 - 2023
- Historic Market Size - Type Segment 2019 - 2023 ($ million)
5.5 Geography segment analysis 2019 - 2023
- Historic Market Size - Geography Segment 2019 - 2023 ($ million)
5.6 Country segment analysis 2019 - 2023
- Historic Market Size - Country Segment 2019 - 2023 ($ million)

6 Qualitative Analysis

6.1 AI Impact on Global Insurance Business Process Outsourcing (BPO) Market

7 Five Forces Analysis

7.1 Five forces summary
- Five forces analysis - Comparison between 2024 and 2029
7.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2024 and 2029
7.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2024 and 2029
7.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2024 and 2029
7.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2024 and 2029
7.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2024 and 2029
7.7 Market condition
- Chart on Market condition - Five forces 2024 and 2029

8 Market Segmentation by Application

8.1 Market segments
- Chart on Application - Market share 2024-2029 (%)
- Data Table on Application - Market share 2024-2029 (%)
8.2 Comparison by Application
- Chart on Comparison by Application
- Data Table on Comparison by Application
8.3 Life and pension - Market size and forecast 2024-2029
- Chart on Life and pension - Market size and forecast 2024-2029 ($ million)
- Data Table on Life and pension - Market size and forecast 2024-2029 ($ million)
- Chart on Life and pension - Year-over-year growth 2024-2029 (%)
- Data Table on Life and pension - Year-over-year growth 2024-2029 (%)
8.4 Property and casualty - Market size and forecast 2024-2029
- Chart on Property and casualty - Market size and forecast 2024-2029 ($ million)
- Data Table on Property and casualty - Market size and forecast 2024-2029 ($ million)
- Chart on Property and casualty - Year-over-year growth 2024-2029 (%)
- Data Table on Property and casualty - Year-over-year growth 2024-2029 (%)
8.5 Market opportunity by Application
- Market opportunity by Application ($ million)
- Data Table on Market opportunity by Application ($ million)

9 Market Segmentation by End-user

9.1 Market segments
- Chart on End-user - Market share 2024-2029 (%)
- Data Table on End-user - Market share 2024-2029 (%)
9.2 Comparison by End-user
- Chart on Comparison by End-user
- Data Table on Comparison by End-user
9.3 Insurance companies - Market size and forecast 2024-2029
- Chart on Insurance companies - Market size and forecast 2024-2029 ($ million)
- Data Table on Insurance companies - Market size and forecast 2024-2029 ($ million)
- Chart on Insurance companies - Year-over-year growth 2024-2029 (%)
- Data Table on Insurance companies - Year-over-year growth 2024-2029 (%)
9.4 Brokers and agents - Market size and forecast 2024-2029
- Chart on Brokers and agents - Market size and forecast 2024-2029 ($ million)
- Data Table on Brokers and agents - Market size and forecast 2024-2029 ($ million)
- Chart on Brokers and agents - Year-over-year growth 2024-2029 (%)
- Data Table on Brokers and agents - Year-over-year growth 2024-2029 (%)
9.5 Market opportunity by End-user
- Market opportunity by End-user ($ million)
- Data Table on Market opportunity by End-user ($ million)

10 Market Segmentation by Type

10.1 Market segments
- Chart on Type - Market share 2024-2029 (%)
- Data Table on Type - Market share 2024-2029 (%)
10.2 Comparison by Type
- Chart on Comparison by Type
- Data Table on Comparison by Type
10.3 Claims management - Market size and forecast 2024-2029
- Chart on Claims management - Market size and forecast 2024-2029 ($ million)
- Data Table on Claims management - Market size and forecast 2024-2029 ($ million)
- Chart on Claims management - Year-over-year growth 2024-2029 (%)
- Data Table on Claims management - Year-over-year growth 2024-2029 (%)
10.4 Customer service - Market size and forecast 2024-2029
- Chart on Customer service - Market size and forecast 2024-2029 ($ million)
- Data Table on Customer service - Market size and forecast 2024-2029 ($ million)
- Chart on Customer service - Year-over-year growth 2024-2029 (%)
- Data Table on Customer service - Year-over-year growth 2024-2029 (%)
10.5 Policy administration - Market size and forecast 2024-2029
- Chart on Policy administration - Market size and forecast 2024-2029 ($ million)
- Data Table on Policy administration - Market size and forecast 2024-2029 ($ million)
- Chart on Policy administration - Year-over-year growth 2024-2029 (%)
- Data Table on Policy administration - Year-over-year growth 2024-2029 (%)
10.6 IT and technological support - Market size and forecast 2024-2029
- Chart on IT and technological support - Market size and forecast 2024-2029 ($ million)
- Data Table on IT and technological support - Market size and forecast 2024-2029 ($ million)
- Chart on IT and technological support - Year-over-year growth 2024-2029 (%)
- Data Table on IT and technological support - Year-over-year growth 2024-2029 (%)
10.7 Others - Market size and forecast 2024-2029
- Chart on Others - Market size and forecast 2024-2029 ($ million)
- Data Table on Others - Market size and forecast 2024-2029 ($ million)
- Chart on Others - Year-over-year growth 2024-2029 (%)
- Data Table on Others - Year-over-year growth 2024-2029 (%)
10.8 Market opportunity by Type
- Market opportunity by Type ($ million)
- Data Table on Market opportunity by Type ($ million)

11 Customer Landscape

11.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

12 Geographic Landscape

12.1 Geographic segmentation
- Chart on Market share By Geographical Landscape 2024-2029 (%)
- Data Table on Market share By Geographical Landscape 2024-2029 (%)
12.2 Geographic comparison
- Chart on Geographic comparison
- Data Table on Geographic comparison
12.3 North America - Market size and forecast 2024-2029
- Chart on North America - Market size and forecast 2024-2029 ($ million)
- Data Table on North America - Market size and forecast 2024-2029 ($ million)
- Chart on North America - Year-over-year growth 2024-2029 (%)
- Data Table on North America - Year-over-year growth 2024-2029 (%)
12.4 Europe - Market size and forecast 2024-2029
- Chart on Europe - Market size and forecast 2024-2029 ($ million)
- Data Table on Europe - Market size and forecast 2024-2029 ($ million)
- Chart on Europe - Year-over-year growth 2024-2029 (%)
- Data Table on Europe - Year-over-year growth 2024-2029 (%)
12.5 APAC - Market size and forecast 2024-2029
- Chart on APAC - Market size and forecast 2024-2029 ($ million)
- Data Table on APAC - Market size and forecast 2024-2029 ($ million)
- Chart on APAC - Year-over-year growth 2024-2029 (%)
- Data Table on APAC - Year-over-year growth 2024-2029 (%)
12.6 Middle East and Africa - Market size and forecast 2024-2029
- Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
- Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
- Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
- Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
12.7 South America - Market size and forecast 2024-2029
- Chart on South America - Market size and forecast 2024-2029 ($ million)
- Data Table on South America - Market size and forecast 2024-2029 ($ million)
- Chart on South America - Year-over-year growth 2024-2029 (%)
- Data Table on South America - Year-over-year growth 2024-2029 (%)
12.8 US - Market size and forecast 2024-2029
- Chart on US - Market size and forecast 2024-2029 ($ million)
- Data Table on US - Market size and forecast 2024-2029 ($ million)
- Chart on US - Year-over-year growth 2024-2029 (%)
- Data Table on US - Year-over-year growth 2024-2029 (%)
12.9 UK - Market size and forecast 2024-2029
- Chart on UK - Market size and forecast 2024-2029 ($ million)
- Data Table on UK - Market size and forecast 2024-2029 ($ million)
- Chart on UK - Year-over-year growth 2024-2029 (%)
- Data Table on UK - Year-over-year growth 2024-2029 (%)
12.10 Japan - Market size and forecast 2024-2029
- Chart on Japan - Market size and forecast 2024-2029 ($ million)
- Data Table on Japan - Market size and forecast 2024-2029 ($ million)
- Chart on Japan - Year-over-year growth 2024-2029 (%)
- Data Table on Japan - Year-over-year growth 2024-2029 (%)
12.11 Canada - Market size and forecast 2024-2029
- Chart on Canada - Market size and forecast 2024-2029 ($ million)
- Data Table on Canada - Market size and forecast 2024-2029 ($ million)
- Chart on Canada - Year-over-year growth 2024-2029 (%)
- Data Table on Canada - Year-over-year growth 2024-2029 (%)
12.12 Germany - Market size and forecast 2024-2029
- Chart on Germany - Market size and forecast 2024-2029 ($ million)
- Data Table on Germany - Market size and forecast 2024-2029 ($ million)
- Chart on Germany - Year-over-year growth 2024-2029 (%)
- Data Table on Germany - Year-over-year growth 2024-2029 (%)
12.13 China - Market size and forecast 2024-2029
- Chart on China - Market size and forecast 2024-2029 ($ million)
- Data Table on China - Market size and forecast 2024-2029 ($ million)
- Chart on China - Year-over-year growth 2024-2029 (%)
- Data Table on China - Year-over-year growth 2024-2029 (%)
12.14 South Korea - Market size and forecast 2024-2029
- Chart on South Korea - Market size and forecast 2024-2029 ($ million)
- Data Table on South Korea - Market size and forecast 2024-2029 ($ million)
- Chart on South Korea - Year-over-year growth 2024-2029 (%)
- Data Table on South Korea - Year-over-year growth 2024-2029 (%)
12.15 India - Market size and forecast 2024-2029
- Chart on India - Market size and forecast 2024-2029 ($ million)
- Data Table on India - Market size and forecast 2024-2029 ($ million)
- Chart on India - Year-over-year growth 2024-2029 (%)
- Data Table on India - Year-over-year growth 2024-2029 (%)
12.16 France - Market size and forecast 2024-2029
- Chart on France - Market size and forecast 2024-2029 ($ million)
- Data Table on France - Market size and forecast 2024-2029 ($ million)
- Chart on France - Year-over-year growth 2024-2029 (%)
- Data Table on France - Year-over-year growth 2024-2029 (%)
12.17 Italy - Market size and forecast 2024-2029
- Chart on Italy - Market size and forecast 2024-2029 ($ million)
- Data Table on Italy - Market size and forecast 2024-2029 ($ million)
- Chart on Italy - Year-over-year growth 2024-2029 (%)
- Data Table on Italy - Year-over-year growth 2024-2029 (%)
12.18 Market opportunity By Geographical Landscape
- Market opportunity By Geographical Landscape ($ million)
- Data Tables on Market opportunity By Geographical Landscape ($ million)

13 Drivers, Challenges, and Opportunity/Restraints

13.1 Market drivers
13.2 Market challenges
13.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029
13.4 Market opportunities/restraints

14 Competitive Landscape

14.1 Overview
14.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
14.3 Landscape disruption
- Overview on factors of disruption
14.4 Industry risks
- Impact of key risks on business

15 Competitive Analysis

15.1 Companies profiled
- Companies covered
15.2 Company ranking index
- Company ranking index
15.3 Market positioning of companies
- Matrix on companies position and classification
15.4 Accenture PLC
- Accenture PLC - Overview
- Accenture PLC - Business segments
- Accenture PLC - Key news
- Accenture PLC - Key offerings
- Accenture PLC - Segment focus
- SWOT
15.5 Capgemini Services SAS
- Capgemini Services SAS - Overview
- Capgemini Services SAS - Business segments
- Capgemini Services SAS - Key news
- Capgemini Services SAS - Key offerings
- Capgemini Services SAS - Segment focus
- SWOT
15.6 Cognizant Technology Solutions Corp.
- Cognizant Technology Solutions Corp. - Overview
- Cognizant Technology Solutions Corp. - Business segments
- Cognizant Technology Solutions Corp. - Key news
- Cognizant Technology Solutions Corp. - Key offerings
- Cognizant Technology Solutions Corp. - Segment focus
- SWOT
15.7 Dell Technologies Inc.
- Dell Technologies Inc. - Overview
- Dell Technologies Inc. - Business segments
- Dell Technologies Inc. - Key news
- Dell Technologies Inc. - Key offerings
- Dell Technologies Inc. - Segment focus
- SWOT
15.8 DXC Technology Co.
- DXC Technology Co. - Overview
- DXC Technology Co. - Business segments
- DXC Technology Co. - Key news
- DXC Technology Co. - Key offerings
- DXC Technology Co. - Segment focus
- SWOT
15.9 ExlService Holdings Inc.
- ExlService Holdings Inc. - Overview
- ExlService Holdings Inc. - Business segments
- ExlService Holdings Inc. - Key offerings
- ExlService Holdings Inc. - Segment focus
- SWOT
15.10 HCL Technologies Ltd.
- HCL Technologies Ltd. - Overview
- HCL Technologies Ltd. - Business segments
- HCL Technologies Ltd. - Key news
- HCL Technologies Ltd. - Key offerings
- HCL Technologies Ltd. - Segment focus
- SWOT
15.11 Infosys Ltd.
- Infosys Ltd. - Overview
- Infosys Ltd. - Business segments
- Infosys Ltd. - Key news
- Infosys Ltd. - Key offerings
- Infosys Ltd. - Segment focus
- SWOT
15.12 Invensis Technologies Pvt. Ltd.
- Invensis Technologies Pvt. Ltd. - Overview
- Invensis Technologies Pvt. Ltd. - Product / Service
- Invensis Technologies Pvt. Ltd. - Key offerings
- SWOT
15.13 Macro Capital
- Macro Capital - Overview
- Macro Capital - Product / Service
- Macro Capital - Key offerings
- SWOT
15.14 Mahindra and Mahindra Ltd.
- Mahindra and Mahindra Ltd. - Overview
- Mahindra and Mahindra Ltd. - Business segments
- Mahindra and Mahindra Ltd. - Key news
- Mahindra and Mahindra Ltd. - Key offerings
- Mahindra and Mahindra Ltd. - Segment focus
- SWOT
15.15 Mphasis Ltd.
- Mphasis Ltd. - Overview
- Mphasis Ltd. - Product / Service
- Mphasis Ltd. - Key news
- Mphasis Ltd. - Key offerings
- SWOT
15.16 Solartis LLC
- Solartis LLC - Overview
- Solartis LLC - Product / Service
- Solartis LLC - Key offerings
- SWOT
15.17 Tata Consultancy Services Ltd.
- Tata Consultancy Services Ltd. - Overview
- Tata Consultancy Services Ltd. - Business segments
- Tata Consultancy Services Ltd. - Key news
- Tata Consultancy Services Ltd. - Key offerings
- Tata Consultancy Services Ltd. - Segment focus
- SWOT
15.18 Wipro Ltd.
- Wipro Ltd. - Overview
- Wipro Ltd. - Business segments
- Wipro Ltd. - Key news
- Wipro Ltd. - Key offerings
- Wipro Ltd. - Segment focus
- SWOT

16 Appendix

16.1 Scope of the report
16.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
16.3 Currency conversion rates for US$
- Currency conversion rates for US$
16.4 Research methodology
- Research methodology
16.5 Data procurement
- Information sources
16.6 Data validation
- Data validation
16.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
16.8 Data synthesis
- Data synthesis
16.9 360 degree market analysis
- 360 degree market analysis
16.10 List of abbreviations
- List of abbreviations